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Hello! It's planned but in the meantime just download the tar.gz archive, decompress it and run "airvpn" (even by double-clicking it from the file manager). In order to extract a tar.gz archive use the command "tar -xvfz" from a terminal or just use the graphical file manager in your desktop environment. Kind regards

Hello, Eddie (currently released in beta version) will implement an option to prevent any leak. A new Eddie version including this option is planned on the next week. Leaks prevention will NOT be based on forcefully programs kills, which is a barbaric and insecure method. Kind regards

Sorry, it is not possible to implement it quickly. We need to convert the UI project to GTK or at least create an additional wrapping layer. It is possible, but it has low priority. Yes, this is planned. We test Eddie only under Debian at the moment, and our package installer doesn't show this kind of error. For that we didn't notice. Anyway, this will be fixed in the next beta version. It is not a normal windows .exe, it's pcode. The same file runs on both Windows and Linux with Mono. It has the '.exe' extension only for comfort under Windows to run it with a double-click. It will be done soon. It will be done in the next beta release. Simply because we compiled our binary-bundle for Eddie beta packages before OpenVPN 2.3.4 was released. In any case, we normally wait some weeks before recommending a new OpenVPN version, if there isn't any urgent reason. We check the 'openvpn custom path', any bug about it will be fixed in the next beta version. Kind regards

Hello! We're very glad to inform you that the new AirVPN client (codename Eddie) is ready for the beta-testing phase. Introduction: https://airvpn.org/software/ FAQs: https://airvpn.org/forum/34-client-software/ Windows versions: https://airvpn.org/windows_ex Linux versions: https://airvpn.org/linux_ex A native Mac OS X version is still under development. We hope to release an OS X prototype in this month (May 2014). All the documentation is available on this page: https://airvpn.org/software Unlike some of our competitors that ask for customers' trust not only on networking, but also when installing closed-source software with full-access to users' machines, we release our client as free and open source under GPL3. Source code available on GitHub: https://github.com/AirVPN/airvpn-client Notes: Some advanced options are still disabled by default. As far as it concerns new features, we want to be sure that Eddie works at least like the current client. Soon, based also on community feedback, we will release a new version with some advanced options enabled by default.Please report exactly what version you installed (operating system, 32 or 64 bit, and file format) if/when you report an issue.Network Leak Protection Locking feature will be available in a next beta version, probably the next week. Screenshots: Enjoy! Kind regards

Hello! Once we define how to do it you'll be notified. Surely not later than mid-May to begin everything, so that we can deliver the funds before the end of May. Kind regards

Hello! The first problem in the User Interface is that TLS Auth is not supported and there's no room for ta.key. So you can't use the UI to configure OpenVPN. Read https://airvpn.org/topic/9785-using-service-via-chromebook/?do=findComment&comment=17289 to see where we got stuck. We do not use username/password for authentication. The authentication phase (only after TLS Auth is passed successfully) is performed through certificates and client key. Kind regards

What is the difference between protocols? UDP is a connectionless protocol, so during the handshake it is not always possible to do an effective error correction. As a result, when there's high ping or low quality line during the OpenVPN login, the handshake may fail, although you could see no significant problem after (if) the connection is established. TCP is capable of handling these problems. On the other hand, UDP is more efficient once the connection is established. OpenVPN also implements a basic packets error correction even in UDP (only after the tunnel is established). If you experience problems with VoIP video/audio conversations when connected to the VPN through a TCP port, a typical case for which a difference may be visible (VoIP over TCP - for example UDP over TCP - is clearly inferior to VoIP over UDP because TCP implements ARQ, UDP does not), then go for an UDP connection. In general, you should always try an UDP connection if your ISP allows it and you don't experience any problem during the handshake. However, TCP is mandatory if you need a proxy to reach the Internet. VPN over TOR connections require a TCP connection. Variety of ports (53, 80, 443) is an additional option to try to bypass country or ISPs blocks, or bandwidth management. When OpenVPN connections are disrupted by your ISP (this happens for sure in China and Iran) then you need OpenVPN over SSL or OpenVPN over SSH supported by every AirVPN server and requiring, again, TCP.

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Hong Kong is available: Hadar. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Hadar supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Brand new information on this very subject can be found here http://america.aljazeera.com/articles/2014/5/6/nsa-chief-google.html (anyway NOTHING that shows that Google was a PRISM data collection partner) Kind regards

Hello! Can you post the complete logs? What is the Operating System? Kind regards

Hello! Your system, not Alkaid. Those results are DNS queried by your system. Kind regards

Hello, the problems seems to lie here: May 4 11:03:47 username nm-openvpn[27015]: socks_handshake: server asked for username/login auth but we were not provided any credentials See here for a probable solution: https://airvpn.org/topic/11266-unable-to-connect-using-airvpn-with-tor/?do=findComment&comment=16294 Kind regards

Hello! Multi-hopping with servers belonging to the same operator will not protect you very effectively, anyway it is perfectly possible, you can already do it with our service. Please note that TOR over OpenVPN, or even OpenVPN over TOR, provides a much stronger anonymity layer than VPN server 1 over VPN server 2. Kind regards

Hello! Well no... at the moment our service does not support IPv6. Kind regards

Hello! No, it's not strictly necessary. If the field is left blank, trackers and peers will correctly detect the exit-IP address of the VPN server. Kind regards

Hello! What a bizarre idea... We can't know the MAC address of anyone because your computer network card MAC address never gets out of your local network since it is just not contained in an IP packet. Your router MAC address never gets out of your ISP network. Kind regards

Hello! Maybe the configuration file is corrupt, try to delete it. In order to see the name and path of the file you need to delete right-click the Air tray icon and select "Logs". In the first rows of the logs, look for the only file whose name ends with ".xml". Proceed to delete it and re-start the Air client. Kind regards

Hello! They are in RAM in real time. When a client disconnects they are lost. Kind regards

Hello! After the initialization sequence is completed, do not stop OpenVPN. Open a terminal, issue the following commands, copy everything and paste: ping -c 2 google.com ping -c 2 10.4.0.1 ping -c 2 8.8.8.8 traceroute google.com Since the logs are perfect (note that we wiped out an IP address to preserve your privacy), the above is basically a test to determine whether the problem arises from DNS. If it does, you might like to follow this guide (you'll need resolvconf installed): https://airvpn.org/topic/9608-how-to-accept-dns-push-on-linux-systems-with-resolvconf Kind regards

Hello, we don't confirm this, still working on all the VPN servers we have just tested. Remember, you must query VPN DNS ONLY. Kind regards

Hello! You don't need to re-generate. When you select a country in the Configuration Generator (assuming that you don't tick "Resolved hosts in .ovpn file"), the generated configuration file contains the line "remote .vpn.airdns.org ". So the system connects to .vpn.airdns.org, which is a name which resolves into entry-IP address of the server with the best rating according to the Air system (for Canada, ca.vpn.airdns.org). The system computes the rating for each server every 5 minutes according to a formula which uses weighted parameters: packet loss, server status, server latency from all other Air nodes and available bandwidth. Then the DNS record for each country is set to the exit-IP address of each server with the highest rating in that country. Therefore ca.vpn.airdns.org resolves to the Canadian server with the highest rating, which (when you tried connections) was not Thabit. If Thabit becomes the server with the highest rating in Canada, then the DNS record for Canada name is updated so that ca.vpn.airdns.org will resolve into Thabit entry-IP address. That happens for continents too. If Thabit becomes the server with the highest rating in America (continent) then the DNS record for america.vpn.airdns.org is updated accordingly. In the servers monitor (accessible by clicking "Status" from the upper menu of our web site) you can always see the current best server for each country, continent and planet, in one of the tables on the right. Kind regards

Hello! Yes, according to the antivirus. Remove it and perform a full system scan for malware. Kind regards

Hello! No, do NOT bypass the antivirus. According to the screenshot it seems that your system is infected, not the PayPal web site. Do NOT proceed to enter your PayPal credentials until you have resolved the issue. We would recommend that you do NOT run Internet Explorer in general. Kind regards

Hello! Yes it's possible, AirVPN fully supports remote port forwarding. Log in our web site with your account (the same account that you use to connect to the VPN servers), click "Client Area" from the upper menu, click "Forwarded ports" from the left tabs. Forward a random port and configure Apache to listen to that port. Alternatively, forward a random port and remap it to the local port Apache listens to (for example 80). You can also use our DDNS service, it will help your site to be more easily reachable. Web sites behind our servers must of course be compliant to our Terms of Service. Remote port forwarding references: https://airvpn.org/topic/9161-you-provide-remote-port-forwarding-what-is-it DDNS references: https://airvpn.org/faq/ddns Kind regards

Sorry, Windows 7. I tried http://ipleak.net/ and in the middle it shows the IP of the DNS of my ISP even though I entered 10.4.0.1 (or is it 10.0.4.1? I found different things in this forum...) as DNS. Best, Demon Slayer Hello! You should ask yourself how your system can know your ISP DNS address. It must be written somewhere, probably in the DNS settings of your physical network card or on your router. One random guide to change DNS in Windows 7: http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html or just search for "change dns" "windows 7" with some www search engine. Kind regards