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Everything posted by Staff
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ANSWERED Can I use AirVPN with Viscosity?
Staff replied to RuiPegadoCardoso's topic in General & Suggestions
Hello! Yes. Our Configuration Generator is a friendly web interface that allows you to generate configuration files (and key and certificates) according to your preferences. OpenVPN or any compatible OpenVPN wrapper, including Viscosity, can be used with those files to connect to our service. Kind regards -
So OPENVPN will update it every 60min even if i don't disconnect from the VPN? or does it only do it when i reconnect? Hello, the re-keying occurs every 60 minutes as well. Kind regards
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Hello, first of all, please make sure that the Minecraft server listens to the correct interface and port and check your firewall. Do you have any additional information, in particular have you tested that packets reach your system from the Internet (you can do that for example with our PortListener)? Kind regards
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ANSWERED Connecting to trackers fails from different servers
Staff replied to 01000100's topic in Troubleshooting and Problems
Hello, we'll be working on that. Reasons for which trackers administrator blacklist entire datacenters may also be "good" (mitigation of torrent poisoning, for example). We kindly remind you, anyway, that you should use DHT. We have gathered a remarkable amount of evidence that proves that, nowadays, trackers are harmful, because it's easy to quickly announce multiple, fake IP addresses and ports on hundreds of trackers, and because © trolls fabricate notices based on trackers IP harvesting. Kind regards -
Cannot get AirVPN working with Ubuntu Network Manager
Staff replied to defcon's topic in Troubleshooting and Problems
Hello! Please click "Enter" from the upper menu of the web site, then click on the Linux icon, and read the 3rd and 4th point of the bulleted list. We can read: Select "Advanced Options"Tick "Separate certs/keys from .ovpn files" Kind regards -
Hello! We have currently no plans to offer different types of encryption. TLS re-keying (Diffie-Hellman) is by default performed at each new connection AND every 60 minutes by default. You can lower this time, but you can not increase it, on the client side (please see OpenVPN manual). Kind regards
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Hello! It seems that your local proxy is either not running or not listening to port 9150, can you please check? Which proxy is it... is it TOR? Kind regards
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ANSWERED Connecting fails - TCP Connect - loops.
Staff replied to rmoff's topic in Troubleshooting and Problems
Hello! It's a totally different problem, related to OpenDNS which hijacks our *.airdns.org names. Please see here for a quick explanation and solution: https://airvpn.org/topic/10000-connection-timeout/?do=findComment&comment=12480 Kind regards -
ANSWERED SSL connection don't work
Staff replied to Schandor's topic in Troubleshooting and Problems
Hello! We're very sorry, Tunnelblick does not support OpenVPN over SSL (and not even OpenVPN over socks/http proxy). Kind regards -
Cannot get AirVPN working with Ubuntu Network Manager
Staff replied to defcon's topic in Troubleshooting and Problems
Hello! Maybe you have missed an important point in the instructions. Can you please make sure that in the Configuration Generator you select "Advanced Options" and tick "Separate certs/keys from .ovpn file"? This is important with network-manager with OpenVPN plugin, because it does not support embedded .ovpn files. Kind regards -
ANSWERED Problems at the connection start
Staff replied to AlexRahl's topic in Troubleshooting and Problems
Hello! Please see here: https://airvpn.org/topic/9974-problem-connecting-by-country/?do=findComment&comment=12349 For our records, can you tell us which DNS your system queries? Kind regards -
ANSWERED 6 months is more expensive paying by Bitcoin
Staff replied to defcon's topic in General & Suggestions
Hello, yes, you're missing that the price with credit cards or PayPal for a 6 months subscription is 30 EUR, not 30 USD. Kind regards -
Hello! We're sorry, this option is not available. Kind regards
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ANSWERED Waiting for TUN/TAP interface to come up
Staff replied to amnesty's topic in Troubleshooting and Problems
Hello! Please try a Winsock sockets and TCP/IP stack reset: https://airvpn.org/topic/8320-solved-connects-but-ip-doesnt-change-on-windows-server-essentials-2012/?do=findComment&comment=8321 Kind regards -
Voxility and other data centre logging
Staff replied to hankschrader's topic in General & Suggestions
Hello! In case of any suspicion of any kind, or anyway in case of critical data transmissions, perform partition of trust, so that you can defeat such an adversary and even more powerful adversaries. End-to-end encryption should be used as well, so that the partition of trust protects your anonymity layer, and end-to-end encryption protects your data to/from the VPN server from/to the final origin/destination. The problem of adversaries capable to wiretap not only single servers, but also large network segments have been taken into consideration even before AirVPN was founded, and for the anonymity layer the solution that was and is still proposed as highly effective is partition of trust according to some precise characteristics. https://airvpn.org/topic/54-using-airvpn-over-tor/?do=findComment&comment=1745 Kind regards -
ANSWERED IP Address to Tap Windows Adapter Denied By DHCP Server
Staff replied to Blag's topic in Troubleshooting and Problems
Hello, at the moment your account has been connected for approx. 5 hours to some UK server without interruptions and it's still exchanging data successfully. From your description, it looks like you try an OpenVPN connection from your Windows 8 system after an OpenVPN connection has been already established from the DD-WRT router. Please don't do that: either connect with your router or with your computer. A double connection (OpenVPN over OpenVPN) to two different servers is possible only with two different accounts. Kind regards -
Being capped by AirVPN or ISP?
Staff replied to skxBMrYsxlli's topic in Troubleshooting and Problems
Hello! From our side, we confirm again that we don't cap anything. You can verify both from the servers monitor and other customers experience that there's no cap at 15-20 Mbit/s: the only "caps" are the maximum bandwidth that a server can provide (but you can see that Manassas servers have a lot of available bandwidth to give), the maximum throughput your ISP can provide to you from our VPN servers ISP, and the maximum bandwidth that is possible to reach, based on peering, routing, congestion and any other factor of best effort Internet, between your ISP ISPs, our ISP ISPs and anything in the middle. Whichever of them is lower, that's your "cap". Have you already tested connections to different ports (in particular, 53 UDP)? Kind regards -
ANSWERED cannot connect to remote server
Staff replied to retiredpilot's topic in Troubleshooting and Problems
Hello! Update: 85.17.207.151 is now up. Kind regards -
ANSWERED cannot connect to remote server
Staff replied to retiredpilot's topic in Troubleshooting and Problems
Hello! 95.211.138.143 is the primary frontend and very probably it will not be changed in the near future. You can anyway keep in mind 85.17.207.151 as a secondary frontend in case of need, because it will be brought back up soon. Kind regards -
ANSWERED cannot connect to remote server
Staff replied to retiredpilot's topic in Troubleshooting and Problems
Hello! Can you please open a command line, issue the following commands and post the output? Maybe your system is resolving airvpn.org into 85.17.207.151, which is one of our secondary frontend servers which is currently down (but it was not down since the time you report...). Please check also for your hosts file. ping 95.211.138.143 ping airvpn.org Kind regards -
Client can't reach port-forwarded server application
Staff replied to Octopus01's topic in Troubleshooting and Problems
Hello! It's quite puzzling (unless it's an FTP server). Which service is it? Kind regards -
ANSWERED cannot connect to remote server
Staff replied to retiredpilot's topic in Troubleshooting and Problems
Hello! Can you please open a command line, issue the following commands and post the output? ping 95.211.138.143 ping airvpn.org Kind regards -
ANSWERED openvpn not display websites on linux
Staff replied to a topic in Troubleshooting and Problems
Hello, it seems just a DNS problem. Please check that while connected to the VPN server your system /etc/resolv.conf file includes the line: nameserver 10.4.0.1 Please see here for more details on OpenVPN DNS push on various Linux systems: https://airvpn.org/topic/9608-how-to-accept-dns-push-on-linux-systems-with-resolvconf/ Kind regards -
Hello! 1. No, you can't run a .ovpn file, it is not a script, but maybe you wanted to ask something different. See answer 2 below, for clarifications. Anyway you don't need to trust us, just examine the .ovpn file, you'll see that no script is invoked (unless you explicitly write your own custom directives in the appropriate Configuration Generator field). 2. Yes, see here about what's pushable, and limitations http://openvpn.net/index.php/access-server/docs/admin-guides/401-how-to-setup-client-scripting-in-openvpn-access-server.html. In case a script (bash or a built-in Python sub-set implementation) is pushed, as well as with its execution request, the user must anyway approve it, before it can run, or configure (as root) OpenVPN to run scrips silently. Additionally, from the logs or from OpenVPN output, you can check all the pushes performed by the servers, for your peace of mind. 3. To be tested. nm does not pass to OpenVPN the directive 'explicit-exit-notify', for example, so it might have other limitations. 4. You could manually set the nameserver, or you can run OpenVPN as a normal user, instead of root, preparing the correct environment: https://community.openvpn.net/openvpn/wiki/UnprivilegedUser For more information, please have a look at the OpenVPN manuals: http://openvpn.net/index.php/open-source/documentation/manuals.html Kind regards
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ANSWERED openvpn not display websites on linux
Staff replied to a topic in Troubleshooting and Problems
Hello! The logs are fine. Can you please send us the output of the following commands (while the system is connected to a VPN server): ping 10.4.0.1 traceroute google.com ping 8.8.8.8 Kind regards