Staff

Hello! Please upgrade to Eddie 2.24.6 (latest stable release), try again and in case of failure publish a system report according to the instructions available here: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-%E2%80%93-heres-what-to-do/ Kind regards

Hello! Please make sure to run Eddie with the proper options, do not forget --connect . Also add specific server or country if you prefer connections always to the same server or country. Avoid bash parsing or expansion of your password special characters by enclosing the password in single quotes (Quoting is used to remove the special meaning of certain characters or words to the shell) or by escaping it with backslash character \ (or pick a password without characters that pose this problem). For additional details please check the bash manual Quoting paragraph (type man bash to see it locally or read the web page previously linked). Type on a terminal man eddie-cli to read the manual of your Eddie version, it explains all the options. Kind regards

Hello! Yes, there has been intensive work behind the scenes to fix some tricky bugs and improve the implementation of specific parts (special thanks to beta testers behind the scenes). The next beta version, or perhaps the first Release Candidate, is scheduled for the very first days of April. Kind regards

Hello! In the last 12 months it appears that Singapore datacenters are "cursed": a major fiber cut, various server hardware failures (now Hydra motherboard is gone, for example), various power outages... We operate servers in two separate datacenters, we will assess the situation in the near future. Kind regards

Hello, for the readers, problem was solved in this way: https://airvpn.org/forums/topic/66976-eddie-disconnects-after-3-seconds-continually/?do=findComment&comment=244491 Kind regards

Hello! This is correct and fine, very well. Geo-location can be finalized not only through IP address, but also through other methods such as cellular and Wi-Fi networks evaluation (a technique used by HTML5 geo-location method for example), GPS, language and time zone cross-checked with other info. In some circumstances it can indeed weaken your anonymity layer and in general harm your privacy so we recommend that you disable HTML5 geo-location on the browser(s), and turn off GPS on the equipped devices when not needed and when connected to the VPN. For Android, our software Eddie Android edition features a GPS coordinates spoofing option (disabled by default) which comes handy in some circumstances. When this option is enabled, Eddie spoofs the coordinates determined via GPS and make them match with the location of the AirVPN server the device is connected to. Kind regards

Hello! Excellent, and thank you for having let us know. However, there's something unexplained, because with Firefox DNS over HTTPS enabled you shouldn't have seen your ISP DNS addresses: Furthermore, your /etc/resolv.conf file while connected to the VPN showed your router address as the name server address, and this is unexplained as well. Maybe you just gathered the wrong information earlier (for example you took /etc/resolv.conf content when the system was not connected to the VPN) and everything is fine, but just to stay on the safe side keep all of the above in mind. Kind regards

Hello! Yes, that's correct. The amount of devices that can connect is unlimited, the limit is that no more than 5 can be connected at the same time. Router or any computer sharing the VPN connection and acting as a 'hot spot' counts as ONE device in any case. The intermittence of the problem is enigmatic, unless it is caused by a browser which does not block HTML5 geo-location. Are those mobile device and LG TV both connecting to your router and share the VPN connection? Is your "real" IP address (the public IP address assigned by your residential ISP to you) ever shown, or is the problem limited to the location? Kind regards

Hello! Can you please tell us your Linux distribution name and version and send us log by Eddie taken after the problem has occurred? Kind regards

Hello! Very good, if that's the case then even the "LG problem" would be solved. Let us know how it goes with Stremio and online gaming. Kind regards

Hello! We don't play competitive or online games so you need to ask for reports from those who do: https://airvpn.org/forums/topic/46019-is-airvpn-suitable-for-gaming/?do=findComment&comment=244500 https://airvpn.org/forums/topic/46019-is-airvpn-suitable-for-gaming/?do=findComment&comment=244813 The above ones are very recent reports but of course each case is different due to ISP policy, routing, peering with our transit providers... also consider that while online gaming consumes a tiny amount of bandwidth and the main variable you want to monitor is the round trip time (a ping time as low as possible), streaming games is on another level (in this last case, you should connect only to 10 Gbit/s servers in our infrastructure). You can consider to ask for a free trial (through a ticket), test the service, and report back your gaming experience on the above thread. While most VPN for consumers advertise their service as "good for gaming" for valid reasons such as protection against DDoS attacks (the attack would involve the VPN server and not your own IP address which is not exposed to other malicious players exploiting game vulnerabilities for attacking strongest players and getting an unfair advantage, or just to disclose the public IP address for more sinister purposes) and access to different regional servers, we don't do it because each case is different. It is not possible to say for sure that competitive gaming via VPN is suitable for everyone, from every line and ISP. Also consider that while gaming via VPN is typically allowed by most games, some games forbid it when it causes regional licensing problems (you may access the game from a region which is not allowed or from which you should have paid more to join, etc.). No problems for torrents of course. We do not have any direct experience with Stremio but we can confirm that it is accessible and usable, according to many reports of our customers, from our VPN servers. If you do not want to buy another router or modify your 7530ax, you can anyway count on the five connections slots included in any subscription. So you can connect up to five devices at the same time (the router would always count as one, no matter how many devices are connected to it), but the LG TV would remain excluded: as far as we know LG TV can not run directly WireGuard or OpenVPN. Kind regards

Hello! When the problem occurs can you verify whether a disconnection and re-connection to the VPN server occurred? Can you also check whether the problem disappears by re-starting qBittorrent? Kind regards

Hello! Please upgrade to Eddie 2.24.6 (latest stable release) first, then open a ticket if the problem persists. The support team can provide you with alternative bootstrap servers. Please include a system report (in the ticket) generated by Eddie: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ Kind regards

Hello! Please check the guides and FAQ linked to the welcome e-mail. If you preferred not to link a valid e-mail address to your account, please start from here: https://airvpn.org/forums/topic/18339-guide-to-getting-started-links-for-advanced-users/ Frequently Asked Questions answers are available by clicking "FAQ" from the upper "Home" menu, direct link https://airvpn.org/faqs/ To troubleshoot the problems you reported, can you please tell us your exact macOS version and send us a system report generated by Eddie, if the program is responsive after the error? Please see here: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ If you can't manage to generate the system report because the program exited or became unresponsive after the error is thrown out, please delete the configuration file, just in case it got corrupt. Please make sure that Eddie is not running, open the terminal and enter the following command: rm ~/.config/eddie/* Then start Eddie and check whether the problem got resolved or not. Kind regards

Hello! Unfortunately not, OpenVPN over TCP to port 443, even when OpenVPN works over tls-crypt, is discernible from HTTPS if you know where to look at. In this case you can try a better approximation with OpenVPN over stunnel (TLS), again to port 443 but also to port 53. It's not impossible, but it's harder to distinguish this connection mode to port 443 from HTTPS; also, sometimes packets to outbound port 53 are not blocked. If both attempts fail, you can try OpenVPN over SSH: if SSH is not restricted and if the VPN server entry-IP addresses are not blocked this connection mode will work. Kind regards