Staff

Hello! It's not even your device fault, it's an expected behavior. That's why we told you that the "trick" is to never shut down openvpn-connect: after the "bootstrap", i.e. after the first connection/tunnel establishment, you should have no more "leaks" for ever, not even after a reboot, as long as you do NOT shut down openvpn-connect. Kind regards

Hello! Please make sure that the working directory of the command prompt (or PowerShell) you launch the script from is the directory where all the files are located ("cd" to it). Also make sure that the .ovpn files contain IP addresses, not names (in the Configuration Generator they are generated by ticking "Advanced Mode", "Resolved hosts in .ovpn files" and "All servers for area or region"). Kind regards

Hello! Can you please try connections to different ports? In particular, please try 53 UDP. Kind regards

Hello! Everything seems fine from Crucis (the Italy server), can you please re-check? Kind regards

Hello, actually the option to pay with credit cards as a PayPal guest from the Netherlands seems 'erratic'. Some persons can access the option without problems, some other persons report that they don't even see the option to pay with a credit card. From our systems in the Netherlands this option was and is available, but it must be taken into consideration that we check it only now and then. Kind regards

Hello! Please note that this solution will prevent the system to use our anti-geo-IP-based censorship system (for example to watch BBC from any server in the world). Kind regards

Hello, Absolutely not, we have tested and re-tested it on a dozen of different Android 4.2 and 4.3 tablets. If you experience this, there's something wrong in your device or something we're missing. openvpn-connect will not allow any packet out until the VPN connection is established. You can easily verify that with a packet sniffer. "Seamless tunnel" is exactly what you want. Five seconds is a perfectly normal time for an OpenVPN connection to be established. The "trick" to make openvpn-connect behave exactly how you wish is to never shut it down (just like you do with any other VPN application installed by default) and tick "Reconnect on reboot". Adding a trusted & secure VPN (i.e. encrypted tunnel), even if you connect to web sites over SSL/TLS, makes actually a lot of sense, for a series of important reasons: you avoid encrypted cookies exploits, you make BEAST etc. attacks impotent, you don't let your hot-spot administrators know what you are doing and which addresses you contact over the Internet, you prevent hi-jacks and other malicious attacks, you avoid DNS poisoning and you bypass protocol and destination IP censorship performed by the hot-spot (if any). We run only OpenVPN because it's the most secure VPN solution and because it provides some flexibility and options (needed in certain countries) that are not easily implementable with any other tunneling protocol. Under a security point of view, the paramount advantages of OpenVPN over IPsec are that the first runs in the user space, while the second in the kernel space, and that IPsec has been allegedly declared to be an NSA target for easy breaking, maybe through backdoors (according to these allegations, IPsec has been polluted by NSA since years ago). Kind regards

Hello, can you please make sure that you're using the VPN DNS server (10.4.0.1)? If you use DNS outside the USA, some services might not work, because some of them do not check only the country IP address, but perform a wide range of additional checks. So you acted just fine to delete cookies and cache, but please also check that HTML5 geo-location in your browser is disabled as well. Kind regards

Hello! You're not missing anything: if your Android device is configured to send out unencrypted login and password as soon as it connects to any WiFi network, it will do so. However, we miss how it is possible, as far as we know all the services you cite allow secure authentication (over SSL/TLS). In any case, you already have cited the solution. In openvpn-connect "Settings", make sure that the option: "Seamless tunnel - Block Internet while VPN is paused or reconnecting" is ticked and do not turn on WiFi if openvpn-connect is not running (i.e. first you run openvpn-connect, THEN you turn on the WiFi). You might also like to tick "Reconnect on reboot". Kind regards

Hello, it's a "feature", Tunnelblick accepts only ONE .ovpn file per folder. Also, we're glad to inform you that the DNS problem with OpenDNS has been solved. Kind regards

Hello! Make sure to delete supercookies (aka Flash cookies) and disable HTML5 geo-location in your browser. Please note that if you connect to USA, Canada or UK VPN servers, it's correct that YouTube provides pages in English language. Also, YouTube and other Google services may have a feature that auto-selects the language set in your browser. Kind regards

Hello! It would be the same with L2TP or any other protocol. You can establish a VPN connection only AFTER you are connected to a network, obviously. This is true for any system, not only Android. If your device is correctly set up you don't compromise anything. Anyway, we're sorry, we have no plans to offer PPTP/L2TP/SSTP or IPsec Kind regards

Hello! Thank you, we're glad to know that you managed to solve the problem. For the readers: OpenVPN versions with installer older that I003 will NOT install properly on Windows 7 and Windows 8.x after 21-Aug-2013 due to a TUN/TAP driver certificate signature error. Windows 7/8 users must install OpenVPN 2.3.2 (or later) with installer I003 (or later). This version is the current latest OpenVPN available version, both on the official OpenVPN site and our package for Windows. Kind regards

Hello, we have been forced to bring down Bootis and Cassiopeia. Both servers have some line problem which limits bandwidth severely. Having them down causes them not to appear anymore as "Best" servers. This is a very particular case in which the system formula to determine the best server fails. We have asked for datacenter support. Kind regards

Hello! The Air client is an OpenVPN wrapper so there should be no differences for applications. Actually we can't reproduce the issue, can you give us more information? Kind regards

Hello! There are several ways to fix the Windows problem. For example please see here: https://airvpn.org/topic/9787-the-pros-and-the-cons/?p=11501 In our "How-To" section you can also find different methods based on firewalls (Windows Firewall, Comodo Firewall). Kind regards

Hello! The system already takes into consideration latency times to discard servers. There's something wrong at the moment, we are investigating. Kind regards

Hello! It's perfectly possible to pay via credit card without having a PayPal account from the Netherlands, as usual. Just re-checked to be sure a few seconds ago. Kind regards

Hello, assuming that your ISP throttles SSL and SSH in the same way, SSH implementation is generally more efficient. Yes, you need to authorize communications with all the entry-IP addresses of the VPN servers you wish to connect to, as usual. Kind regards

Hello, the CPU processing power of the router can handle approximately a maximum of 8-9 Mbit/s AES-256 throughput with on-the-fly encryption and decryption. Our OpenVPN Data Channel cipher is AES-256-CBC. Kind regards

Hello, you can pay via PayPal with a credit card (no need of a PayPal account). Not all credit cards are accepted, though. We are anyway working to offer a new credit cards payment processor. Kind regards

Hello, the basic concept is that you need to change the DNS servers IP addresses of your physical network card. Kind regards

Hello! Just like any previous version Windows 7 lacks the concept of global DNS. In order to prevent DNS leaks please see here: https://airvpn.org/topic/9787-the-pros-and-the-cons/?p=11501 In order to prevent any leak please see here: https://airvpn.org/topic/9797-blocking-non-vpn-traffic-without-firewall-using-routing-router Kind regards

Hello! Please see here: https://airvpn.org/topic/1713-win-mac-bsd-block-traffic-when-vpn-disconnects/page-8?do=findComment&comment=11544 Kind regards

Hello, openvpn-connect is currently not compatible with iPhone 5s. OpenVPN Technologies is working on the issue and announced that a working version will be available on December 2013. Kind regards