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Everything posted by Staff
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Hello, the connection to the site is not unsecured, it's https. The problem you experienced in the last minutes has been solved, it is not the normal behavior of the service, please do not hesitate to warn us about any issue. Kind regards
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Hello! Yes, it's a bug related to time zones of the Air client, it will be fixed in the next release. It does not affect in any way your connection, though. Kind regards
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Hello! It was a momentary problem with the disconnections (not strictly related to the button itself), solved, thank you for the warning. Kind regards
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ANSWERED Can't force disconnect
Staff replied to lightning31's topic in Troubleshooting and Problems
Hello, problem solved, can you please try again? Kind regards -
Hi, no, the problem is not serious and it has been solved, we are investigating the cause. Kind regards
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ANSWERED How does this happen?
Staff replied to air.vpn.login's topic in Troubleshooting and Problems
Hello, can you please try again now? Kind regards -
Hi, they are not censored, they are pre-moderated. After the 4th message approval, your messages will not be pre-moderated, they will appear automatically (it's a procedure against some sharp bots). Kind regards
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Hello, problem solved, can you please try now? Kind regards
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Hello, as you may have heard from news bouncing all over the Internet, after Liberty Reserve (co)owner arrest the web site is down. We have therefore disabled Liberty Reserve from the list of payment processors. Kind regards
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ANSWERED Getting less than 10% of normal speeds
Staff replied to BfX6bAtoD84Avlvjsg6A's topic in Troubleshooting and Problems
Hello! Here https://airvpn.org/status/ you can find, on the tables on the right, the top 10 clients speeds updated every 60 seconds. We have no further reports about Comcast throttling OpenVPN traffic at the moment, all in all nowadays VPNs are essential for many small, medium and large companies. Feel free to keep us informed if you get a feedback from Comcast customer support. Kind regards -
Hello, tag pre has been enabled (you could have used the code one as well). If you already have guides witch bbcodes and you're unsure of anything, feel free to post them inside code tag, the layout will be checked by us. Kind regards
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Hello! You're absolutely right, fragmentation would be "a disaster" for performance. Try fine tuning with mssfix and fragment directives on the client side, a good source to start is this thread https://forums.openvpn.net/topic8279.html (besides of course the OpenVPN manual). Fragmentation will not occur with TCP, but this does not mean of course that performance is not impaired in a high-latency network. Kind regards
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ANSWERED Getting less than 10% of normal speeds
Staff replied to BfX6bAtoD84Avlvjsg6A's topic in Troubleshooting and Problems
Hello! If you get the identical performance from any server you try, you should inquire your ISP for clarifications about traffic shaping. Kind regards -
Tunnelblick: OpenVPN returned with status 1, errno = 13
Staff replied to hAndrew's topic in Troubleshooting and Problems
Hello, what do the Console logs say about OpenVPN? Kind regards -
ANSWERED Getting less than 10% of normal speeds
Staff replied to BfX6bAtoD84Avlvjsg6A's topic in Troubleshooting and Problems
Hello, actually there's nothing wrong in the logs. Would you be able to test another system on your same network to make a comparison? Kind regards -
Hello! Unfortunately at the moment the suggested solution is not available. However, it is very questionable that putting no encryption on the VPN Data Channel will have any benefit, UNLESS the system has some 10-15 years old CPU. Chances are that SSH is capped to 64-80 kbit/s or so. If your friend can access https web sites with higher speed, then the way to go is OpenVPN over SSL. Kind regards
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ANSWERED Getting less than 10% of normal speeds
Staff replied to BfX6bAtoD84Avlvjsg6A's topic in Troubleshooting and Problems
Hello! It is probably normal, connecting over OpenVPN over SSH/SSL implies a severe performance hit. If your ISP allows that (i.e. if you're not in China or Iran, in general - of course there can be particular cases) try OpenVPN directly, no SSH, no SSL. 5 Mbit/s is anyway an excellent performance for OpenVPN over SSH. Kind regards -
Hello! The top-left icon, a small switch, is meant to do that. Click there to toggle the editor mode. Kind regards
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Hello! We're waiting for the authorization/activation to implement a new credit card processor (allegedly the biggest in the world for number of merchants). In the past 3 weeks we have completed all the necessary bureaucratic practices. We also accept Bitcoin and Liberty Reserve, just in case you're interested in trying them. Kind regards
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Hello! In order to achieve your purpose please set the following application rules for firefox.exe in Comodo Firewall (respect strictly the order, from top to bottom): Allow TCP or UDP In/Out From IP In [10.4.0.0 - 10.9.255.255.] To MAC Any Where Source Port Is Any And Destination Port Is Any Block IP In/Out From MAC Any To MAC Any Where Protocol Is Any In the above rules, MAC Any == "Any IP Address" Kind regards
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ANSWERED DDNS Propagation: How long is long?
Staff replied to budweiser's topic in Troubleshooting and Problems
Hello! Yes, the service is meant to give you domain names that are consistent and persistent across all Air servers. Kind regards -
ANSWERED DDNS Propagation: How long is long?
Staff replied to budweiser's topic in Troubleshooting and Problems
Hello! Thanks, problem fixed! There were huge delays in DDNS updates. You should see now quick updates as usual. Kind regards -
ANSWERED Internet connectivity problem via air vpn client
Staff replied to dcodelanyto's topic in Troubleshooting and Problems
Hello! It appears to be a DNS issue, what happens if you set 10.4.0.1 as primary DNS in your physical network card? Kind regards -
Hello! Anyone can publish a guide on the "General & Suggestions" forum, follow the thread there for feedback, correct/update it etc. Once the guide is in the "How-To" forum, it can't be anymore edited directly, any correction, update etc. must pass through the staff (now you can also send a PM to the user "staff"), it's better for security and to give those who read it the certainty that it has been reviewed by the staff. You can use any image hosting service you like, provided that it does not force any ad incompatible with our mission, however uploading the images directly on our servers is preferred (anyway the images will be uploaded by us when the guide is copied to the "How-To" section). Kind regards
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ANSWERED user credentials being rejected by all servers!
Staff replied to ukagorist's topic in General & Suggestions
Hello! Can you please tell us your OS and the client (for ex. Air client, OpenVPN GUI, Tunnelblick...) you're using? Your account is authorized to access all the servers. Kind regards