Staff

Hello, can you please issue the following commands and send us the output? ping 10.4.0.1 ping google.com ping 8.8.8.8 Kind regards

Hello! Please try to add the directive log-append to generate a log file which can be very useful for troubleshooting (feel free to send the logs). Kind regards

Hello! The problem is here: 11/1/2013 - 7:16 PM There are no TAP-Windows adapters on this system. You should be able to create a TAP-Windows adapter by going to Start -> All Programs -> OpenVPN -> Add a new TAP-Windows virtual ethernet adapter. Maybe the driver of the tun/tap adapter (the virtual network card used by OpenVPN) has been removed or something went wrong during installation. Can you please try to install an adapter via the dedicated script? Make sure to execute it with administrator privileges (right-click and select "Run as administrator"). Contrarily to what the logs display (a glitch in OpenVPN 2.3.x which should be fixed in the next release), in OpenVPN 2.3.2 the script to add TAP devices can be found at Start -> Programs -> TAP-Windows -> Utilities. Kind regards

Hello, The Air client initially needs to contact airvpn.org to download the servers list. Tracing the route shows that your system correctly resolves and reaches airvpn.org. Therefore, it is probable that some program (a firewall or an antivirus) is blocking airvpn.exe, can you please check? Kind regards

Hello, if everything else fails and you can't use Bitcoin, please feel free to contact us to arrange a bank transfer (menu "Contact us" from the top menu, department "Sales"). From now on we'll be accepting bank transfers for 1 year subscriptions. Kind regards

Hello! Access to the Configuration Generator is reserved to accounts with a subscription, can you please check your account status? Kind regards

Hello! Can you please send us the client logs taken after a connection has been (allegedly) established? Kind regards

Hello! Yes, it looks like a bug. Thank you for your feedback, we will send the information to the client programmer to have it fixed. In the meantime you can connect through OpenVPN, OpenVPN GUI or any other OpenVPN wrapper. Our Configuration Generator will prepare all the files you need (menu "Client Area"->"Config generator"). Kind regards

Hello, please forward a port, if you haven't already done so: https://airvpn.org/topic/9170-do-you-allow-p2p-how-can-i-optimize-performance-of-emule-and-bittorrent-with-airvpn Also, make sure that DHT is enabled in your torrent client. Kind regards

Hello! Can you please check whether it's a DNS issue? Please try the following commands (while the system is connected to a VPN server) from a command prompt with administrator privileges and send us the output: ipconfig /flushdns ping 10.4.0.1 ping google.com ping 8.8.8.8 Kind regards AirVPN Support Team

Hello! Can you please try to connect with the OpenVPN GUI, or with OpenVPN directly? It seems there's a problem during the check performed by the Air client, while the connection logs are fine. Kind regards

Hello! Just in case you'll need in the future to accept the DNS push from our servers on a Linux system with resolvconf (or openresolv), please see our guide: https://airvpn.org/topic/9608-how-to-accept-dns-push-on-linux-systems-with-resolvconf/ Kind regards

Hello! Your concerns about OpenVPN are probably based on a basic and huge misunderstanding. AirVPN is based on OpenVPN, a free and open source software by James Yonan and subsequently developed by OpenVPN Project and by OpenVPN Tehcnologies Inc. OpenVPN has been and is continuously peer-reviewed and tested by some of the best cryptography experts in the world and by a very vast community with members from all over the world, together with OpenSSL (and PolarSSL, which might become relevant in the near future). AirVPN does not use any server, machine or infrastructure, does not employ any technician or any personnel from OpenVPN Technologies Inc. and does not exchange any data with OpenVPN Technologies Inc. The fact that the software (which AirVPN uses without tweaks or anyway modifications from the source code) is open source is an invaluable advantage for deeper examinations and analysis. It is well known that OpenVPN is considered by thousands of experts, gurus and competent persons alike one of the best, if not THE best, VPN solution under a security and flexibility point of view. Please see here for a nice overview: https://en.wikipedia.org/wiki/Openvpn Kind regards

Hello! We confirm you that your ISP can't discern the type of virtualized OS (Whonix or any other) you're running with your setup. Kind regards

Hello! Our NL servers are spread mainly across 2 of the 4 Leaseweb datacenters in the Netherlands. Kind regards

Hello! Please try to connect to different servers and ports. In particular, test port 53 UDP and 80 TCP. Kind regards

Hello! Since TCP is "slower" than UDP for some reasons you will find explained in the FAQ, the above results are a strong indication that your ISP is heavily shaping your UDP traffic. Anyway, another option is that you have, either in your computer or your router, some packet filtering/inspection/security tool that's shaping UDP traffic. Kind regards

Hello! Actually the average performance on NL servers has slightly improved after the four 1 Gbit/s NL servers addition, because clients have "re-distributed themselves" on all the servers, relieving load on most populated servers such as Corvi and Leporis. As a first attempt, please try connections to different port, in particular test port 53 UDP, just in case your ISP has suddenly started to shape your traffic to port 443 UDP. Given your available bandwidth, also avoid connections to the 3 NL servers with a 100 Mbit/s port, please pick only servers with 1 Gbit/s availability. You can anytime look at the servers status here: https://airvpn.org/status Feel free to keep us informed. Kind regards

Hello, please re-format the message properly and re-post it. The current text formatting makes the message very hard to be read. Kind regards

Hello, your network card MAC address never gets out of your internal network, so Google (or any other entity) can't detect it. Remember that a MAC address is simply not included in IP packets. Kind regards

Hello! Of course, once the tunnel is established the provider can't selectively discern traffic. Either it blocks everything (disrupting OpenVPN connection) or nothing. If your system resolves correctly names (with nslookup, ping etc.) the problem is in the browser. What happens if you type an IP address directly on the browser bar, for example https://95.211.138.143 (it's airvpn.org main frontend IP address). You should get a certificate warning because the browser expects "airvpn.org" according to the certificate. If you get no connection at all, then it's not that your browser is unable to resolve names, it's probably something that blocks browsers packets INSIDE your system. Can you confirm that, while connected to the VPN, commands such as "ping google.com", "traceroute airvpn.org" are successful? Also, can you please check that the system can reach 10.4.0.1? "ping 10.4.0.1" FInally, according to your description chances are that this provider filters UDP packets. Try a connection in TCP mode to 80 and 443, and in UDP mode to the DNS queries outbound port (test ports 80 TCP and 443 TCP, but also 53 UDP). Kind regards

Hello! Ok, so ignore the previous answer. Tunnelblick 3.2.8 can't be used on OS X Mountain Lion and Mavericks. Kind regards

Hello! It's probable that it's the hotel line that regularly drops. When you're not connected to a VPN this causes short black outs which might be more or less tolerable, but when tunneling these drops will cause a longer data flow interruption. Kind regards

Hello! Yes. It's correct and insignificant since any outbound packet would be blocked if the system is not connected to the VPN, so it does not matter (for leaks purpose) whether incoming packets are dropped or not. Kind regards

Hello, if/when that law is definitively approved we will read it. Useless to do it repeatedly now as long as it can be amended and/or radically changed. Please consider that we can't read hundreds or thousands of draft laws every month in 15-16 countries. Kind regards