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Hello! We're very sorry, Tunnelblick does not support OpenVPN over SSL (and not even OpenVPN over socks/http proxy). Kind regards

Hello! Maybe you have missed an important point in the instructions. Can you please make sure that in the Configuration Generator you select "Advanced Options" and tick "Separate certs/keys from .ovpn file"? This is important with network-manager with OpenVPN plugin, because it does not support embedded .ovpn files. Kind regards

Hello! Please see here: https://airvpn.org/topic/9974-problem-connecting-by-country/?do=findComment&comment=12349 For our records, can you tell us which DNS your system queries? Kind regards

Hello, yes, you're missing that the price with credit cards or PayPal for a 6 months subscription is 30 EUR, not 30 USD. Kind regards

Hello! We're sorry, this option is not available. Kind regards

Hello! Please try a Winsock sockets and TCP/IP stack reset: https://airvpn.org/topic/8320-solved-connects-but-ip-doesnt-change-on-windows-server-essentials-2012/?do=findComment&comment=8321 Kind regards

Hello! In case of any suspicion of any kind, or anyway in case of critical data transmissions, perform partition of trust, so that you can defeat such an adversary and even more powerful adversaries. End-to-end encryption should be used as well, so that the partition of trust protects your anonymity layer, and end-to-end encryption protects your data to/from the VPN server from/to the final origin/destination. The problem of adversaries capable to wiretap not only single servers, but also large network segments have been taken into consideration even before AirVPN was founded, and for the anonymity layer the solution that was and is still proposed as highly effective is partition of trust according to some precise characteristics. https://airvpn.org/topic/54-using-airvpn-over-tor/?do=findComment&comment=1745 Kind regards

Hello, at the moment your account has been connected for approx. 5 hours to some UK server without interruptions and it's still exchanging data successfully. From your description, it looks like you try an OpenVPN connection from your Windows 8 system after an OpenVPN connection has been already established from the DD-WRT router. Please don't do that: either connect with your router or with your computer. A double connection (OpenVPN over OpenVPN) to two different servers is possible only with two different accounts. Kind regards

Hello! From our side, we confirm again that we don't cap anything. You can verify both from the servers monitor and other customers experience that there's no cap at 15-20 Mbit/s: the only "caps" are the maximum bandwidth that a server can provide (but you can see that Manassas servers have a lot of available bandwidth to give), the maximum throughput your ISP can provide to you from our VPN servers ISP, and the maximum bandwidth that is possible to reach, based on peering, routing, congestion and any other factor of best effort Internet, between your ISP ISPs, our ISP ISPs and anything in the middle. Whichever of them is lower, that's your "cap". Have you already tested connections to different ports (in particular, 53 UDP)? Kind regards

Hello! Update: 85.17.207.151 is now up. Kind regards

Hello! 95.211.138.143 is the primary frontend and very probably it will not be changed in the near future. You can anyway keep in mind 85.17.207.151 as a secondary frontend in case of need, because it will be brought back up soon. Kind regards

Hello! Can you please open a command line, issue the following commands and post the output? Maybe your system is resolving airvpn.org into 85.17.207.151, which is one of our secondary frontend servers which is currently down (but it was not down since the time you report...). Please check also for your hosts file. ping 95.211.138.143 ping airvpn.org Kind regards

Hello! It's quite puzzling (unless it's an FTP server). Which service is it? Kind regards

Hello! Can you please open a command line, issue the following commands and post the output? ping 95.211.138.143 ping airvpn.org Kind regards

Hello, it seems just a DNS problem. Please check that while connected to the VPN server your system /etc/resolv.conf file includes the line: nameserver 10.4.0.1 Please see here for more details on OpenVPN DNS push on various Linux systems: https://airvpn.org/topic/9608-how-to-accept-dns-push-on-linux-systems-with-resolvconf/ Kind regards

Hello! 1. No, you can't run a .ovpn file, it is not a script, but maybe you wanted to ask something different. See answer 2 below, for clarifications. Anyway you don't need to trust us, just examine the .ovpn file, you'll see that no script is invoked (unless you explicitly write your own custom directives in the appropriate Configuration Generator field). 2. Yes, see here about what's pushable, and limitations http://openvpn.net/index.php/access-server/docs/admin-guides/401-how-to-setup-client-scripting-in-openvpn-access-server.html. In case a script (bash or a built-in Python sub-set implementation) is pushed, as well as with its execution request, the user must anyway approve it, before it can run, or configure (as root) OpenVPN to run scrips silently. Additionally, from the logs or from OpenVPN output, you can check all the pushes performed by the servers, for your peace of mind. 3. To be tested. nm does not pass to OpenVPN the directive 'explicit-exit-notify', for example, so it might have other limitations. 4. You could manually set the nameserver, or you can run OpenVPN as a normal user, instead of root, preparing the correct environment: https://community.openvpn.net/openvpn/wiki/UnprivilegedUser For more information, please have a look at the OpenVPN manuals: http://openvpn.net/index.php/open-source/documentation/manuals.html Kind regards

Hello! The logs are fine. Can you please send us the output of the following commands (while the system is connected to a VPN server): ping 10.4.0.1 traceroute google.com ping 8.8.8.8 Kind regards

Hello! Can you please send out the output of the commands (issued in a command prompt): route print ipconfig /all 1) before a VPN connection is tried 2) after the VPN connection is established but before it works (the "35 minutes" time frame) 3) when everything works (VPN connections established and working after the "35 minutes") Kind regards

Hello! We're sorry to hear that, but the problem is in your system. All the VPN servers have a near-100% uptime. You can check anytime the servers status here: https://airvpn.org/status Kind regards

Hello! Unfortunately we confirm. There is a thread dated today on openvpn.net about this important problem. It is probable that OpenVPN Technologies has already started to work on it. Kind regards

when I click status on the webpage it shows the server status and if connected or not below. I do not see any icon or anything besides ping to click. Hello! The "Status" line of the openvpn-connect app. Kind regards

Hello, you can find the client connection logs by clicking the "Status" line. Kind regards

Hello! Can you please send us the openvpn-connect logs pertaining to a failed connection? Kind regards

Hello, no VPN setting can be left behind, but the servers might have put cookies or flash cookies or some other file to remember your position, and maybe it was stored when you were connected to a VPN UK server.Alternatively, it might be just an IP location database error (your ISP IP address detected as being from the UK), nothing particularly unusual. Kind regards

Hello! Try to allow airvpn.org IP address if you run the Air client. The Air client connects to airvpn.org in order to download the servers list etc. Also edit your hosts file in order to allow airvpn.org resolution with no need of a DNS query (which would be dropped by the firewall). Kind regards