Staff

Hello! While you're connected to an Air VPN server with Windows 8 set the OpenDNS servers IP addresses as primary as secondary DNS in your TAP-Win32 interface (if you wish to tunnel DNS queries to OpenDNS): 208.67.222.222 208.67.220.220 Remember that not using Air DNS servers will prevent the system to use our anti-censorship features and our anti geo-blocking features. If OpenDNS should block any of our domain names (but we are not aware of that) you can anyway connect to the VPN servers through their IP addresses. Kind regards

Hello! We see that you managed to solve your problem. Would you be so kind to say how you solved it? Maybe your description might help mikeymoar and blueskyrim. Kind regards

Hello! The logs are just fine. Kind regards

Hello! This is clearly a PayPal problem. As we said, all the credit cards payments are handled exclusively by PayPal servers. We never process directly credit cards. We strongly recommend that you describe in details the problem to PayPal, the more warnings they get the higher the chance they will do something. Also, make sure you try from different browsers: we continue to receive credit cards payments as usual, and all the tests we performed are just fine, therefore this problem appears to be caused by some very particular setup we could not manage to reproduce. We are anyway working as fast as possible to implement a new, major credit cards payment processor. Kind regards

Hello! Can you please send us your client connection logs? Kind regards

Hello! That's just fine, it's not a DNS leak, they are all Air DNS servers. The reason for which we maintain and run different recursive DNS servers is basically to provide redundancy and fight censorship. Kind regards

Hello! The client writes an .XML configuration file (which does NOT contain your password). You can see it (and delete it, if you wish to delete your preferences) from the logs. The client dock icon can be gray (OpenVPN not connected) or blue (OpenVPN connected). As it was already said, the client does not update itself, you need to re-download it (it is just a stand-alone executable, no installation, so no mess on the Windows registry as well) if you're using a version older than 1.8 (current latest release). The only thing a client on this side can do is warning you if an update is strictly necessary. This will happen for example if you use version 1.5 or older: our system does not support anymore Air client 1.5 or older (it is a years old version). Kind regards

Hello! Understood. Please make sure that you're using split files (i.e. not-embedded configuration files) according to the instructions. If the problem persists please run OpenVPN directly and feel free to send us the logs. Kind regards

Hello! The symptoms suggest an OpenVPN crash. Try to kill openvpn.exe and restart it. Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Megrez. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Megrez supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Can you elaborate on "it still won't turn on." please? Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Wasat. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Wasat supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Your considerations are correct. A server with more bandwidth than maximum available bandwidth is "bursting" (when the provider allows that; it's possible because most of our 100 Mbit/s are anyway on 1 Gbit/s or 10 Gbit/s local uplink ports). This is a very good suggestion, actually we thought about it and in the future we might implement this feature. In the meantime, the VPN servers bandwidth is largely redundant/oversized in relation to the number of connected clients, so that you can be sure to have bandwidth redundancy on any 1 Gbit/s server 24/7 (but not on 100 Mbit/s servers, as you have seen). On every and each 1 Gbit/s server currently you can expect at least 600 Mbit/s free 24/7 (except in circumstances when a server is under a flood attack which devours bandwidth, by the way such occurrences are very rare and we normally mitigate them quickly). Kind regards

Hello! We are confident to add a major credit card processor during the next days. Hopefully it will solve your problem. Kind regards

Hello! We do not detect any port forwarding problem on any server. Actually, your account is currently connected to some server, with one forwarded port which has a "green token": packets are correctly forwarded to your service and it replies correctly. Kind regards

Hello! Amending previous message: there will be shortly a new forum section dedicated to that. Kind regards

Hello! Publish in "Troubleshooting & Problems" or in "General & Suggestions", thanks! Kind regards

Hello! About Sweden, we added support to: 3-Play, 4-Play, 6-Play, 8-Play - Viaplay Sweden -> https://airvpn.org/topic/9395-3-play-4-play-6-play-8-play-viaplay-sweden/ and Sveriges Television AB - Sweden -> https://airvpn.org/topic/9226-sveriges-television-ab-sweden/ http://viaplay.se may work, we can't have a subscription to test it. Please feel free to report whether it works. Unfortunately we don't have an accepted routing SE server for "SBS Media Group - Sweden" at the moment -> https://airvpn.org/topic/9225-sbs-media-group-sweden/ Kind regards

Hello! That port 2018 does not show up is normal. Please use OpenVPN GUI and our Configuration Generator if you need this feature. That the client caused any kind of auto-download is totally anomalous. There's simply no such code inside the Air client! Kind regards

Hello! Can you please send us the client logs, if possible? Please right-click on its dock icon, select "Logs", click on "Copy to clipboard" and paste in your message. If not possible, can you tell us your OS, try a connection with OpenVPN GUI and send us the OpenVPN logs? Check also that you are not mismatching versions (for example, if you have a 32 bit system and you've downloaded a 64 bit client version). Connections to 85.17.207.151 are normal, but the indication of such massive bandwidth is not. Kind regards AirVPN Support Team

Hello! The whole procedure is handled by PayPal on PayPal servers (we NEVER come to know a credit card number), so it might be a PayPal problem. Please note that automatic risk management and security PayPal systems may block transactions (without providing clear explanation) if the transaction is tried when connected to TOR, a known proxy, an IP address not matching the country of the society that issued the credit card etc. If that's not your case, you might like to contact PayPal customer service. Does anybody else experience the same issue? Kind regards

Hello! We have already been contacted by Freenode a few hours ago, they kindly explained that the problem is abusive behavior from user(s) from our nodes. Probably they have gone ahead by themselves and started blocking all our exit-IP addresses. This could make things worse because we could start multi-hopping and rotating as many IP "secret" addresses as we wish from 4 continents, making their task desperate, but in this case we will NOT do so at the moment: Freenode is an IRC platform that supports free & open source software and their users, as well as any other service and any other user of any other service, must NOT be harassed by our nodes. We could have studied alternative solutions with automatic triggering, but if they have already chosen to block indiscriminately, that's their legitimate right. We will do nothing to circumvent the blockade before we carefully evaluate the problem and get also an informal opinion by Mr. Stallman, Mr. Cerf and Sir Berners-Lee (if they will wish to give us one, of course) on such general matters next time we meet them in person or virtually. The general point is if it's ethically acceptable for a service like ours, which provides free access to people working in human-rights hostile countries, to fight net neutrality violations and end-to-end principle violations from private entities over their private will when such fight will help harassing behavior. Kind regards

Hello! Thanks, the encoding problem has been fixed. Also, an additional underscore is not added now if one is already entered in the field. Kind regards AirVPN Support Team

Hello! We're glad to inform you that the Configuration Generator has been re-designed and that new features have been added: Operating System selectionSSH & SSL support to OS XBundle executables with OS XAdvanced option -> File prefixAdvanced option -> Custom directivesAdded explanation tooltipsSSH & SSL guides updated to OS XMinor fixesKind regards & datalove AirVPN Staff

Hello! Yes, Tunnelblick executes scripts to accept our OpenVPN servers DNS push. On top of that, maybe it's useful to underline again that DNS leaks are a WINDOWS problem ONLY (Windows historically lacks the concept of global DNS). Kind regards