Staff

Hello! It seems correct, account "nimg" is not authorized to access VPN servers because it lacks a subscription plan. You need to subscribe to a plan to access the service. Kind regards

Hello! Thanks for the information, problem has been fixed. Kind regards

Hello! The correct menu is "Client Area"->"Config generator". Kind regards

Hello! 1. No. 2. Not necessarily. For clarifications and information, you can read a quite good article on Wikipedia: http://en.wikipedia.org/wiki/Port_%28computer_networking%29 Kind regards

Hello, it all depends on what the prank calling show consist of. Some prank calling shows may infringe our Terms of Service, while others can potentially infringe our ToS AND the fundamental right to privacy as enshrined in the ECHR. You accept to fully respect them both when you subscribe to our service and we remind you that we have zero tolerance against ECHR infringements. While anonymity is often an essential requisite to exercise in practice freedom of expression (and the right to anonymity in exercising freedom of speech is constitutionally granted in some countries) we don't see how a prank calling show relates to freedom of expression. Maybe if you clarify why you need an anonymity layer for your show and what the show would consist of we might have a clearer picture. Kind regards

Hello, it does not seem the case anymore, we detect free access to Freenode website and IRC from every AirVPN server. Kind regards

Hello! It must also be considered that we continue to receive regularly payments via credit cards. This makes very difficult to reproduce the issue (after weeks, we are unable to reproduce it). Kind regards

Hello! Which server you experienced the problem on? Kind regards

Hello! We're very sorry, we don't accept Perfect Money at the moment. Kind regards

Hello! Yes, of course, you can modify, or even better duplicate, the configuration file and change the "remote" line with the entry-IP address of the server you wish to connect to. However, without the configuration generator you can't know the entry-IP address so you will have to ask us (open a ticket at your convenience). Kind regards

Can confirm that, AFAIK not possible to pay with a CC without a PP account. Staff, please give us a step by step guide of how you made it. Hello! We just selected the option to pay as a PayPal guest from the PayPal pages (tested successfully with VISA and MasterCard). We are also waiting for the authorization to proceed from another, well-known credit cards processor. Kind regards

Hello! Your system has no problems in ICMP-reaching airvpn.org, maybe TCP packets are blocked. Are you running PeerGuardian, PeerBlock, Malwarebytes or any other packet filtering tool? Kind regards

Hello! We are investigating on the issue. In order to receive configuration files, but especially certificates and key, without web site support, you need to contact us in private and have a gpg public key. We can offer this service under exceptional circumstances. Kind regards

Important addition: there are some Windows-based tablets with ARM CPUs which run Windows 8 RT, for which compatibility with OpenVPN must be checked: https://forums.openvpn.net/topic12078.html Kind regards

Hello! Yes: AirVPN is based on OpenVPN, and OpenVPN (2.3.0 and 2.3.1) runs fine in Windows 8. EDIT: please read the next message. Kind regards

Hello! Your account is authorized to access all the VPN servers, can you please send us your client connection logs? Kind regards

Hello! Simply uninstalling OpenVPN is the fastest procedure to remove the driver. Alternatively, please see here: https://community.openvpn.net/openvpn/wiki/ManagingWindowsTAPDrivers Kind regards

Hello! Please enable it. If you see that it is already enabled, disable it and then enable it (this will force an adapter reset). Also, if the problem persists we would recommend that you contact at your convenience Microsoft support, you have enough data to receive a proper support from Microsoft. Kind regards

Hello! We're glad to inform you that the port checker has been fixed. Kind regards

Hello! All you say is correct. The missing information that you could not have is that communications between clients inside the same virtual network are prevented. This limitation, which would be a problem for corporate/companies VPNs, but is not important for our service, is deliberately forced for security reasons (also keep in mind that AirVPN works in routing mode, not bridged mode). Only communications to 10.4.0.1, 10.5.0.1 etc. are allowed, to let clients reach Air VPN DNS and internal VPN services. Kind regards

Hello, we confirm the problem. The port checker in several cases returns, wrongly, a red token. It's a false positive. An investigation will start soon to fix the problem. At the moment just make sure, as usual, that your remotely forwarded ports are closed on your router. Since you had green tokens until recently, most probably you have nothing to be worried about. Kind regards

Hello! It's important that you launch applications that you want to be tunneled AFTER the connection to the VPN is established. Kind regards

Hello! If the screenshot is taken while OpenVPN is running, can you please check that the adapter is enabled? Kind regards

Hello! It means that your system is reachable on your real IP address:port. If you're 100% sure that port 12352 is closed on the router, we'll verify the port checking system, it might be a false positive. You can also check with PortListener: put it to listen to port 12352 on your real IP address, perform a port check from the web site panel, and look whether any incoming packet is detected. https://airvpn.org/topic/9315-port-forwarding-tester/ We're looking forward to hearing from you. Kind regards

Hello, you can safely discard the TLS re-keying as a potential cause because it is performed with over-lapping windows, there's no time pressure and performance difference is not humanly detectable. At the moment we can't reproduce the issue with Chrome. Does it happen to you on some particular server, or on all servers? Does it occur with Chrome or with all browsers? Is it the same if you disable all Chrome add-ons/plug-ins (if you have any)? Kind regards