Staff

Hello, before we can try to answer, can you please specify the origin of the warning? Kind regards

Hello, thanks, we'll investigate about it. Kind regards AirVPN Support Team

Hello, we have just released an announcement about Bootis and Cassiopeia situation: the problem remains (incredibly) unknown after 60 hours. https://airvpn.org/topic/9757-bootis-and-cassiopeia-momentarily-withdrawn We're glad to inform you that UK expansion was already planned days ago and Nunki addition is the beginning of that. Bootis and Cassiopeia problems will surely push us to speed up the expansion. Kind regards

UPDATE 29-Jul-13: datacenter solved the problem. Bootis and Cassiopeia appear stable at the moment. UPDATE 02-Sep-13: new support team has been following us after the incident and proved to be competent and fulfilling our requirements and expectations. Bootis and Cassiopeia will therefore stay. Hello, as you may have noticed, Bootis and Cassiopeia have been down since 60 hours ago. During these 60 hours, datacenter support team has been incompetent to detect the cause of the problem, which remains still unknown. For the above reasons, we have decided to momentarily withdraw Bootis and Cassiopeia, awaiting for information from the datacenter. If you need a UK server, please connect to either Nashira, Carinae or the brand new Nunki. Kind regards

Hello, about p2p activities: we have never received any communication or request of any kind from legal authorities (neither jurisdictionally competent nor jurisdictionally not competent). From private entities, we have received communications of alleged copyright infringements perpetrated through usage of p2p protocols through some of our servers, but we have never received any request of data disclosure. Until now all of such communications have never been accompanied by any proof, and now and then they referred to servers which were not operational at the time of the alleged infringement, casting serious doubts about the validity of any similar allegation. In case of personal data disclosure requests from private entities, the request would be simply ignored or in extreme cases cause us to report the private entity to competent authorities, because in general complying to such requests, in our jurisdiction, would imply to commit civil and criminal infringements. In every other case, we can't give away information that we do not have. Kind regards

FTP or NNTP over VPN. Or torrents over VPN, over a secure, anon proxy. Hello, torrenting over a proxy is a bad idea (security risks). p2p while the system is connected to the VPN with p2p client bound to tun/tap interface or firewall rules set to prevent leaks in case of unexpected VPN disconnection is to be preferred. See our How-To for more details. Kind regards

Hello! Yes, that's normal. 10.4.0.1 and 10.5.0.1 are VPN DNS IP addresses that your system can reach only when connected to the VPN. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in UK is available: Nunki. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Nunki supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Please try to delete the .XML configuration file, it might be corrupt and maybe the autofix function fails. Detect the path and the XML file name by looking at the logs (right-click the Air dock icon then select "Logs"). Restart the client, it will re-create automatically the configuration file (you will have to re-enter your username). Kind regards

Hello, in which OS version? Kind regards

@retiredpilot Thanks! A warning: the result displayed by the web site you linked pertains to the cipher suite of your browser, regardless of the suite used by OpenVPN. The cipher suite in our OpenVPN setup is DHE-RSA-AES-256-CBC-SHA (RSA 2048 bit, packet authentication HMAC SHA-1). TLS mode on, TLS re-keying set by default (60 minutes, can be lowered on the client side). Kind regards

Hello, it's very sad. At the same time it tastes bitter to see that those very same administrators who blacklist entire datacenters are the first to scream and cry when their service is blocked by some ISP or by order of some country government entity. Internet dismantling can go on not only for the continuous attacks by its usual enemies, but also "thanks to" bad behavior, not strictly forced by "Internet enemies", of some system administrators. Net Neutrality, end-to-end connectivity principle etc., should not be concepts to defend only when they suit. Kind regards

Hello, first, just a clarification to let us answer properly: OpenVPN is running on your router or on the Windows 8 computer? Kind regards

Hello, tested and working connections in China are OpenVPN over SSL and OpenVPN over SSH. You must not use Tunnelblick because it does not support this OpenVPN feature, please run OpenVPN directly: https://airvpn.org/topic/9325-development-of-os-x-airvpn-client Best performance is achieved on Singapore servers. Kind regards

Hello, since you have resolvconf (sorry, the previous message was incomplete...) a more elegant solution is available. Add to your .ovpn configuration files (to all of them) the following lines: script-security 2 up /etc/openvpn/update-resolv-conf down /etc/openvpn/update-resolv-conf so that OpenVPN will accept the DNS push from our servers, and at the disconnection will restore the previous nameserver(s). Make sure that "update-resolv-conf" script path is correct in your box. up & down OpenVPN directives are used to tell OpenVPN to execute a script. "script-security 2" sets OpenVPN security level to 2, which means to allow calling of built-in executables and user-defined scripts. Kind regards

Hello, yes, it seems a DNS issue. If you don't have resolvconf or openresolv packages installed, please edit your /etc/resolv.host file (as root) and add the line: nameserver 10.4.0.1 Then try again, feel free to update the thread. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Canada is available: Lesath. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Lesath supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

EDIT: Problem solved. Hello, we regret to inform you that Leaseweb USA datacenter is currently experiencing major core switches connectivity problems. Affected servers: Andromedae Arrakis Librae Sirius You might experience severe packet loss or no connectivity at all on the aforementioned servers. You can follow the issue here: http://www.leasewebnoc.com/en/networkstatus/20130724-outage-wdc1 with on time updates from Leaseweb. Kind regards

Hello, Eddie (the next client release) should be ready in the next months for Windows, OS X and Linux. It will be released under GPL. Anyway, we will never force our customers to run proprietary software of our to connect to our VPN server. This is a very basic security rule. DNS leaks blocks, IP binding... are inessential features, but they are all planned in Eddie. Kind regards

@zhang888 Hello, you talk about a ratio, do you have some verified information and/or any more detail about that? Kind regards

Hello, it is currently not technically possible for our system to show in customer's panel the IP address the connection comes from, when such connection is over OpenVPN over SSH. Kind regards

Hello, yes, paste all the files into the "build" folder. Kind regards

@ciub Hello, ok, the problem has been detected and fixed. It should have caused to you some hours of service interruption when your free trial expired today, we deeply apologize for the inconvenience. Thank for your subscription! Kind regards

Yes, see the edit in previous message. Kind regards

Hello, access to the Configuration Generator is reserved to accounts with a subscription (it is useless for a non subscribed account like yours). Your account subscription has expired. EDIT: your account "ciub" is now active. We're looking into the issue (apparently there's been a delay between your payment and the activation of your account, please see your ticket). Kind regards