Staff

Hello!

Please feel free to open a ticket for support and in the meantime you can retrieve Eddie 2.20.0 by clicking "Other versions" on the usual Windows download page:
https://airvpn.org/windows
Select "2.20.0" and you will be brought back to the download page, pointing this time to Eddie 2.20.0. Download as usual.

In the ticket please include a system report generated by Eddie after the problem has occurred. Please see here to do so:
https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/

You might also like to test Eddie 2.23.2 and check whether the problem gets resolved or not. To download Eddie 2.23.2 please see here:
https://airvpn.org/forums/topic/56428-eddie-desktop-223-beta-released/

Kind regards

Hello!

That's correct, AirVPN Suite 1.3.0 does not support WireGuard. WireGuard support is expected on AirVPN Suite 2.0.0 alpha 2, whose availability is imminent:
https://airvpn.org/forums/topic/56704-linux-airvpn-suite-200-preview-available/

Kind regards
 

Hello!

As @overbuilt985 noted, this is a WireGuard problem (except for the crash reported by OP, which is under investigation). We and some of our customers managed to reproduce the issue even by using stand alone WireGuard "official" Android app.

@pandabearresurrection if the problem gets unbearable please consider to switch to OpenVPN at the moment. You can switch between WireGuard and OpenVPN by tapping the "VPN type" icon in the main view before you start a connection. Also make sure that "VPN Lock" is NOT enabled and that "Always on VPN" and "Block connections without VPN" system settings are on, please see https://airvpn.org/android/eddie/#step6

Kind regards
 

Hello!

Maybe you have "VPN Lock" enabled in Eddie's settings, please check. "VPN Lock" would prevent any possible re-connection, but it's disabled by default as it is useful to prevent leaks in Android 7 and older versions, and in Android TV, where "Always on VPN" and "Block connections without VPN" are not available. Also feel free to send a log in a ticket. In the "Settings" view tap the paper plane icon, take note of the URL that Eddie gives you back (you can copy it in the clipboard) and send the link to the support team.

Kind regards
 

Hello!

From here:
E 2023.10.28 03:48:40 - Checking route IPv4 failed, last reason: Fetch url error:Timeout was reached
. 2023.10.28 03:48:40 - OpenVPN > write UDP: Unknown error (code=10065)
. 2023.10.28 03:48:40 - OpenVPN > write UDP: Unknown error (code=10065)
. 2023.10.28 03:48:40 - OpenVPN > write UDP: Unknown error (code=10065)
. 2023.10.28 03:48:40 - Above log line repeated 77 times more

it's plausible that UDP is blocked. Please make sure that no packet filtering tool in the router blocks UDP.

If the problem persists, please try a connection in TCP (OpenVPN, protocol TCP, entry-IP addtress 3, port 443) and check what happens. You can change connection mode in Eddie's "Preferences" > "Protocols" window. Uncheck "Automatic", select the line with the mentioned connection mode (the line will be highlighted), click "Save" and test again connections.

Kind regards
 

4 hours ago, esjalistas said:

Hm. More then five months later, Sucuri is still blocking Linuxmint.com and quite a few other sites I regularly visit. Is action really being taken, staff?

Hello!

Not really, i.e. the black list compiled by Sucuri according to what they find in 10 other black lists and other evaluations (if any) is not modified by any of our actions apparently. Check here:
https://docs.sucuri.net/malware-removal/delisting-blacklisted-sites/how-to-get-off-a-blacklist/
https://docs.sucuri.net/malware-removal/delisting-blacklisted-sites/

Kind regards
 

Hello!

1. Correct. A new Eddie Desktop edition version 3 will get rid of Mono in the UI (Eddie backend already does not need Mono or .NET framework). The UI itself will be refreshed. A roadmap is not currently available, we're sorry.
2. Several variables affect performance of OpenVPN and WireGuard and it is actually difficult to provide an effective and general suggestion on which of the two you should pick. Ignore the "recommended for best performance" at the moment, we might remove it altogether. Test both WireGuard and OpenVPN and pick the one which can provide you with the best performance. On iOS, provided that your ISP does not shape WireGuard or UDP traffic, and therefore on a level playing field, WireGuard is faster according to the majority of reports.
3. You can find detailed instructions for WireGuard in iOS in the dedicated page, direct link: https://airvpn.org/ios/wireguard/appstore/
4. No, we're sorry, major streaming platforms (e.g. Hulu, Primevideo, Netflix, Disney+) are not accessible from our infrastructure. We would need "residential IP addresses" from USA residential ISPs to make them accessible. We have no plan for that for the near future, we're sorry.
5. Just ask for deletion in a ticket (click "Contact us" on the web site while your account is logged in and send the deletion request)

Kind regards
 

2 hours ago, BKK20 said:

I renewd the keys for device but I am not able to use the same DDNS for 2 ports. All ports are redirect to the same device. 
If I add for another port the same DDNS as another port I get still the message "DNS already in use". 
Whats the reason that I cannot use the same DDNS?

Hello!

We understand that your purpose is making multiple ports reachable on the same host with the same qualified domain name through our DDNS. If we understand correctly your purpose, you just need to select for the first (*) port the FQD name you want, and then select the same first port device for any other port which must be reachable on the same FQDN. Which is already your current configuration according to your description.
(*) In reality not necessarily the first, but any port sharing the same device.

if we misunderstood your purpose please feel free to elaborate and clarify.

Kind regards
 

On 10/23/2023 at 3:30 AM, rasimf1 said:

what happened to other payment methods such as alipay, unionpay, etc? i cant see them anymore 

Hello!

We're sorry, they are not available. Alipay and Unionpay were available for a very short time through 2checkout which we do not use anymore at the moment. Anyway, for some reason probably related to written or unwritten rules by China authorities on payment processors and never explained clearly to us, Chinese payment processors refuse to process payments to us and, we infer, to any VPN service not approved by the government. You can find a complete list of accepted payment methods in the "buy" page:
https://airvpn.org/buy

Kind regards
 

Hello!

You can consider to generate different keys for your account in your AirVPN account "Client Area" > "Devices" panel, so you will get different VPN IP addresses for different profiles based on different keys. Please see here:

Kind regards
 

Hello!

Thanks for the inquiry. It is possible to pick specific servers to connect to, anytime, with unlimited switches. However, while we have servers in Germany, we do not have servers in Cyprus, so you can't have Cyprus located IP addresses, we're very sorry.

Kind regards
 

Hello!

We're very sorry, from a few reports we can say it does not work. While two of our connection modes bypass Turkmenistan blocks, Turkmenistan actively monitors our IP addresses and blocks them regularly, in a matter of a few days when we add a server or change IP addresses. Please try Tor with private obfuscated bridges:
https://bridges.torproject.org/

Kind regards
 

Hello!

Eddie Android edition adopts the Identical convention by "OpenVPN for Android" and other apps.

Black list enabled: all traffic inside the VPN tunnel except the traffic of the black listed applications which goes outside the tunnel.
White list enabled: all traffic outside the VPN tunnel except the traffic of the white listed applications which goes inside the tunnel.

Identical meaning for WireGuard, of course.

Kind regards
 

On 10/1/2023 at 12:45 PM, Staff said:

Hello!

yes, we are going to seriously consider more bandwidth in New Zealand.

Kind regards
 

Hello!

It took some more time to finalize an agreement, but now we can confirm that a 2nd server in New Zealand is imminent. Now it's up to the datacenter to connect it (a few business days might be needed), then we will test it and finally we will make it public. We have picked another datacenter for failover purposes, in due time let us know how it works. Follow the "News" forum or the "Status" page to see when the server is operational (we hope end of next week).

Kind regards
 

15 hours ago, fishbasketballaries said:

It might've been the Waveform link that got you there. It wasn't immediately clear to me whether they offered a speed test. I had to use a search engine to find it. I'll agree though that this board is a little too strict on the "no advertising" rule and should be relaxed.

Moderators can be as much relaxed as you want, but linking a web site directly selling products will remain forbidden and ads will be removed regularly, even on relax mode.

Kind regards
 

@MusicPeek

After having reviewed the matter we see that you had absolutely no punishment for having advertised a company on the community forum by linking an e-commerce site for direct sales, so it's all in your fantasy. Moving this thread to off-topic and since you will not be opening any new topic on the forum we assume that you have understood fully that advertising any commercial service on the community forum is not allowed. We're also glad to know that your purpose is not advertising, but sometimes a message may be incoherent with the purpose.

Kind regards
 

Hello!

Maybe different info mixed up? The French activist (a member of Youth For Climate / Fridays For Future, a climate strike movement initiated by activist Greta Thunberg) framed by Proton AG through IP address logging and disclosure, has become a famous case, but the logging by Proton occurred via another Proton service, ProtonMail, which claimed no logging:
https://beebom.com/protonmail-logged-ip-address-should-you-worry-privacy/

Now the service advertising has been changed and does not mention anymore "no logging", on the contrary it specifies that it may log IP addresses of customers according to legal requests. Although the company is the same and the jurisdiction is the same, Proton AG claims that ProtonVPN can not be forced to log IP addresses of customers as it happened with ProtonMail because the relevant Swiss law pertaining to VPN service is different.

Kind regards
 

Hello!

You can configure Bluetit to connect to a white list of servers, or to the "best" server in a country, or to a "best" server in a continent. The manual exhaustively explains everything:
https://airvpn.org/suite/readme/

Clearly, if the "best" server in a given country or continent or white list is the same between the first and the second connection, Bluetit will connect again to the same server. A forced randomization is not built-in Bluetit at the moment.

Kind regards
 

Hello!

We inform you that due to datacenter reasons Ginan (Vancouver, Canada) has been assigned new IP addresses. If you use Ginan-specific configuration files please re-generate them. If you run Eddie, no specific action is required, Eddie will update Ginan data automatically.

Kind regards
AirVPN Staff
 

11 minutes ago, JMY said:

Hello, when is the end date?

Hello!
2023-11-02
Kind regards
 

@taact

Hello!
We do not block those sites or any other site. In case, it's the opposite: those sites block our VPN servers.
Kind regards
 

@Tubular

Hello!

Please note that the OP talks about Eddie Android edition, while "Lock current" is a feature of Eddie Desktop edition which forces a lock on the VPN tunnel, therefore preventing leaks but also preventing re-connections of course. This option is obsolete and even uncomfortable on Android 8 and higher versions. Actually it is disabled by default.
Please feel free to open a ticket or a new thread, anyway be informed that "Lock current" forces Eddie Desktop edition to re-connect always to the last server it was connected to.
The original problem of the OP was resolved by disabling "VPN Lock". A new problem arose but it's not related to the previous one, so this thread can be locked.

Kind regards
 

Hello!

We just had confirmation from another user that AirVPN is accessible from Egypt through the connection mode mentioned by @go558a83nk - therefore we feel to "validate" fully what @go558a83nk wrote.
We invite anyone experiencing problems from Egypt to open a ticket, the support team is available 24/7.

Kind regards
 

3 minutes ago, kbps said:

Appears that there is indeed a problem with all of the London servers. Server status page is now showing low packet loss for all of them.  This has to be related to the recent data center move. @Staff

Hello!

Yes, those servers suffer a constant ~ 20% packet loss in IPv6 only. You can safely use them with full performance in IPv4. Avoid them if you need IPv6 mainly. Datacenter technicians have been informed and we are waiting for their investigation and reply.

Kind regards