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Staff

Staff
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Posts posted by Staff

  1. Posted ...

    5 minutes ago, readchaoschild said:

    Does AirVPN not automatically bill my card? I paid for a 1 month plan and it says my subscription will end in 30 days. I want to be billed monthly and not go through the hassle of doing it manually.
    If it isn't automatic, is there an option to change it to automatic? Thank you.


    Hello!

    We're very sorry, at the moment we support automatic payments only via PayPal and not via Stripe. You may consider, during the next month, to use your credit card via PayPal (no PayPal account needed) and pick "PayPal subscription" payment option.

    Kind regards
     
    readchaoschild reacted to this

  2. Posted ...

    Hello!

    Your tickets have been received and a reply was added in 8 hours, which is perfectly normal on Sunday. We see that the reply resolved the ticket by accepting your request. You can check your tickets in your "Client Area". Courtesy e-mails are also available if you have linked a valid e-mail address to your account and you don't disable notifications via mail.

    Kind regards


     

    PWolverine reacted to this

  6. Posted ...

    Hello!

    We have been informed about an imminent relocation of our VPN servers in London. They will be migrated to a different datacenter. IP addresses will remain the same.
     

    Migration will start on Thursday, 14 Sept 2023, 22:00 UTC +1 and will end on Friday, 15 Sept 2023, 06:00 UTC +1 (London Time)

     

    Expected Duration: the migration is anticipated to take 8 hours, during which there will be a full interruption of services. We recommend that you connect to different VPN servers (in UK or elsewhere), not located in London, during the mentioned time frame.

    Kind regards
    AirVPN Staff

    Valerian and nexsteppe reacted to this

  7. Posted ...

    15 hours ago, bassini said:

    is it possible to pay with amazon.com and not amazon.de?
    Thanks


    Hello!

    Apparently not, we're sorry. With our Amazon Seller account, customers are always re-directed to the EU main Amazon sites to process payments, no matter how we interface with it. You will anyway get the language you prefer, of course. Does it cause to you any inconvenience?

    Kind regards
     

  8. Posted ...

    1 hour ago, YLwpLUbcf77U said:

    Having servers that perform the same but simply don't allow torrenting would not hurt in this regard.
    If most users simply use VPNs--be it Air or rivals--to protect their privacy, then torrenting is a non-issue.
     

    Just a quick digression on this matter: no, it would not make any difference. Alleged usage of p2p protocols or even usage of p2p to share copyrighted content never causes an IP address to be included in a black list according to our 14 years approaching experience. By blocking torrenting we would also block VoIP, distribution of free and open source software, update systems of various software houses based on p2p and more without touching the problem you mention at all. We would betray our mission for no good side effect at all.

    Nowadays the main reasons of blocks against VPN IP addresses are a different kind of abuse and, even more importantly, an a priori refusal of connections coming from any privacy enhancing system which hurts personal data harvesting and reselling. We are in the presence of the thorny issue of services that grant access only if the user is willing to give up his or her privacy, be it for personal data harvesting or for definite geo-location for any intellectual monopoly related issue.

    That said, we also work daily to remove our IP addresses from the most important black lists around the world and we also make an important exception (since AirVPN birth, so it was decided in cold blood and deemed ex ante as the only acceptable violation of Net Neutrality) to the mission by blocking outbound port 25.
     
    1 hour ago, YLwpLUbcf77U said:

    f 'no log' VPNs continue to allow it, the number of ISPs willing to take their business will continue to diminish with regular internet capabilities being hamstrung by more and more sites blocking an increasingly concentrated number of rogue/anonymous VPN IP addresses.


    Only time will tell whether you're right or not: in the last 13 years the amount of ISPs willing to take VPNs on their datacenters has increased significantly. AUP which forbade consumer VPN activity just 7-8 years ago have been rewritten to allow it (the discrimination remains against Tor in some cases, though). In any case our mission comes first, so it's not a matter to tweak the service and accept disgraceful compromises for us, but it's a matter to either providing the service according to the mission or not providing it at all. The customers and users only will reward or punish our commitments.

    Kind regards
     
    YLwpLUbcf77U reacted to this

  9. Posted ...

    Hello!

    The problem:

    Quote

    . 2023.09.02 11:53:43 - Using WinTun network interface "Local Area Connection (OpenVPN Data Channel Offload)"
    ...
    . 2023.09.02 11:53:44 - OpenVPN > OpenVPN 2.5.5 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Dec 15 2021
    ...
    . 2023.09.02 11:53:44 - OpenVPN > open_tun
    . 2023.09.02 11:53:44 - OpenVPN > All wintun adapters on this system are currently in use or disabled.
    . 2023.09.02 11:53:44 - OpenVPN > Exiting due to fatal error


    DCO can be used only by OpenVPN 2.6 (or higher version), it is not supported by 2.5.5, the OpenVPN version launched by Eddie in your case. Quickly solve the problem by telling Eddie to create its own interface and ignore DCO:
    • from Eddie's main window select "Preferences" > "Networking"
    • type eddie in the "VPN interface name" field
    • click "Save"
    Alternatively you can configure Eddie to run OpenVPN 2.6 with DCO but at the moment DCO is highly experimental so if you want a stable environment just don't use DCO at the moment. If you want a VPN software working mainly in the kernel space then please consider WireGuard, as at this stage it's definitely more stable than OpenVPN with DCO. To switch to WireGuard via Eddie (you can then go back to OpenVPN anytime of course):
    • from Eddie's main window select "Preferences" > "Protocols"
    • uncheck "Automatic"
    • select a line with WireGuard. The line will be highlighted
    • click "Save"
    Kind regards
     

  11. Posted ...

    7 hours ago, 5a515f58660204572434ddccba said:

    I’m using Passepartout client with AirVPN that syncs my clients with my devices through icloud. Is it possible to use multiple devices on the same AirVPN config, or will it kick me off?


    Hello!

    Unfortunately not: it is a WireGuard limitation, because the IP address is unique per key and bound to it. Only if you use a unique client key (and therefore IP address) for WireGuard profiles on each device and you don't need remote inbound port forwarding then you can connect multiple devices to the same server. Please see also https://airvpn.org/forums/topic/26209-how-to-manage-client-certificatekey-pairs/

    Kind regards
     

  13. Posted ...

    1 hour ago, OpenSourcerer said:

    … come to think of it, my 10 year anniversary was last week as well. I should probably write something like this, too – but I've got a ton more to say, so finding the time to write all that is a real challenge.


    In the meantime happy 10th anniversary! ;)
    Kind regards
     
    OpenSourcerer reacted to this

  15. Posted ...

    @20194

    Hello!

    Each VPN server has 4 entry-IP address. There are no domain names to obtain entry-IP addresses 2, 3 and 4 of a specific server, but only for countries or continents or all servers. You may consider to use the Configuration Generator or the API to get Xuange''s addresses only. For your comfort they are (v4 and v6, from 1 to 4):
    1. 79.142.69.159 2a00:7145:c1:1:d166:dd1b:2fa3:dbdb
    2. 79.142.69.161 2a00:7145:c1:1:6726:4916:97c9:c979
    3. 79.142.69.162 2a00:7145:c1:1:6838:aa89:d61c:fb42
    4. 79.142.69.163 2a00:7145:c1:1:c862:16de:4698:4c9d
    Kind regards


     

  16. Posted ...

    Hello!

    The Express VPN interface causes a critical error to OpenVPN:

    Quote

    . 2023.08.29 21:02:52 - Using WinTun network interface "Local Area Connection (ExpressVPN TUN Driver)"
    ...
    . 2023.08.29 21:02:53 - OpenVPN > There are no TAP-Windows nor Wintun adapters on this system.  You should be able to create an adapter by using tapctl.exe utility.


    Tell Eddie to ignore any alien interface:
    • Select from Eddie's main window Preferences > Networking,
    • write eddie in the "VPN interface name" field
    • click Save.

    You may also consider to switch to WireGuard to bypass the alien interface. You can do it in Preferences > Protocols window. Uncheck Automatic, select a WireGuard connection mode and click Save.

    Kind regards
     
    noooodlz and Moneytinker reacted to this

  17. Posted ...

    16 hours ago, 20194 said:

    Hello. Has this been fixed? I'm having the same problem right now.


    Hello!

    Two different problems are reported in this thread for Eddie 2.23.1, can you specify which one you're experiencing as well as your Linux distribution please? Can you also confirm that you're running Eddie 2.23.1?

    Kind regards
     

  19. Posted ...

    Hello!

    For the readers: the problem got solved after removing the character % from the username (initially, OP username contained it). Eddie Android edition developer is already aware of the issue for additional investigation.
    EDIT: bug detected, % is interpreted as a string formatting character. It will be fixed. In the meantime you may consider not to use % as a character in the username.

    Kind regards
     

    OpenSourcerer reacted to this

  21. Posted ...

    UPDATE 2023-AUG-28

    A customer with Virgin Hub 5 reported very poor performance. The problem could be resolved by running WireGuard (or Eddie in WireGuard mode) and forcing a 1280 bytes MTU size. In this way the customer could almost saturate the peak bandwidth offered by Virgin.
    WireGuard's MTU size can be customized on Eddie 2.23.1 and higher versions, on "Preferences" > "WireGuard" window.

    Kind regards
     

    Lee47 reacted to this

  22. Posted ...

    1 hour ago, Baren Rauth said:

    update: fixed the issue with port forwarding enabled . i think port forwarding is mandatory to seed a file with a torrent client . 


    Hello!

    Yes, it's mandatory and it is a direct consequence of the inner essence of the BitTorrent protocol. If no peer were reachable BitTorrent would not work at all, just like any other service on the Internet would cease to work if no node could be reached.

    Kind regards
     

  24. Posted ...

    Hello!

    Yes, if Eddie Desktop / Android edition can't download the manifest (a strictly necessary file which provides vital info such as server IP addresses) it will use (if available) the locally stored copy and then try to update it once the connection is established.

    Kind regards
     

  25. Posted ...

    On 8/15/2023 at 7:03 AM, marsuniverse said:

    Update: Route exceptions work with OpenVPN but fails with Wireguard on the Eddie client for Windows v2.23.1.
    I've checked multiple times and server ping works flawlessly with OpenVPN, whereas Wireguard continues to block.


    Thank you very much for the report, can you please, when you have time, report this bug on the main Eddie 2.23.1 beta thread on the "News" forum? We're trying to gather all bug reports in one place, as we might be unable to read every single message of all the community forums. The thread is the following one:
    https://airvpn.org/forums/topic/56428-eddie-desktop-223-beta-released/

    Kind regards
     
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