Staff

Hello, and NL servers do NOT have geo-routing for Netflix. It is the very same problem. It seems that your system is not querying VPN DNS when the problem occurs. Kind regards

Hello trueheadz... ... Great Scott! Actually it might be possible that: - if your ISP supports IPv6 - if your system has IPv6 support enabled - if your system does not have any IPv6 DNS servers defined THEN Chrome queries first Google DNS in IPv6; and only if it fails, it queries system IPv4 DNS. https://www.reddit.com/r/chrome/comments/1xj69t/chrome_ignoring_system_dns_and_using_google_dns/ Kind regards

Hello! Yes, you're right! Check your "Client Area" for the counter proof: the IP address the 2nd VPN server sees your connection coming from is the exit-IP address of the 1st VPN server. We didn't think about this very peculiar case of multiple hops when we built the port test. Kind regards

Hello! We have not detected and we do not detect any problem. Provided that your device queries VPN DNS and that your Netflix application does not surreptitiously send out information without your consent, access to Netflix USA has always been coherent to what reported here: https://airvpn.org/topic/9223-netflix/ The part in bold is particularly important because, for example, we have seen reports according to which Netflix proprietary, closed source software queries invariably Google DNS, regardless of the DNS settings of the device. Kind regards

Hello! We accept a variety of cryptocurrencies. We do not and we will not accept cash via mail. Kind regards

Hello! Eddie 2.10.3 is compatible with Windows 10. Any older version can have serious issues with Windows 10. Make sure to run version 2.10.3 (or higher, when available). Kind regards

Hello, accepting payments with cash is not a viable option. It adds an administrative burden which is simply impossible to bear. Maybe services which get just a few dozen payments per day could bear it, but for us it's impossible. Furthermore sending money via mail is illegal. Kind regards

Hello! That seems inappropriate. The procedure you wish can be easily customized on any system and fine tuned exactly according to your own preferences. It's very necessary to avoid bloat functions in the Air client and in our service. Kind regards

Hello! From China you need (not always, but very frequently) to use an OpenVPN over SSL conection, called "SSL Tunnel - Port 443" in the Air client. You can change connection modes in the Air client by selecting "AirVPN" -> "Preferences" -> "Protocols". Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Spain is available: Mekbuda. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Mekbuda supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

That's a separate issue, although at the subsequent run Eddie will fix everything (even in case of .NET crash) so it's not a critical problem. The issue affecting DNS settings restore in Windows 10 (and maybe other Windows versions) is different, it might occur when at least one nameserver is undefined on the network card, even if the shutdown is clean and/or the disconnection is normal. Kind regards

Hello, we have a pinned topic in the "Troubleshooting" section to solve this issue once and for all. The problem arises (only in Windows) when one or both nameservers of a network card are not set (for the non-Windows readers, remember that Windows has never had and still doesn't have a proper DNS implementation). In these cases, the Air client might be unable to restore them (even if only one was undefined, it will not restore the other one). If you take care to set them, the client will restore them properly. The next client version will be more refined on this issue. Kind regards

Almost every single service in Italy which performs discriminations based on location and required by users is already accessible from any VPN server and those that are not accessible would not be accessible anyway (for example Netflix Italia). We kept a VPN server in Italy and it caused too many problems (you can find the explanation on why we will not put again VPN servers in Italy - as long as the Air company is based in Italy - in the News forum). Kind regards

Hello, isn't the white list a good solution for your purpose? Kind regards

@SirJohnEd Try to capture all the traffic from the Roku to understand. While it's true that it is commonly said that Neftlix app on Roku forces queries to 8.8.8.8 and 8.8.4.4, maybe it performs some more tricks with DNS queries. You might decide to redirect anything coming from Roku and with destination port 53 to your local nameserver, just in case the Netflix software tries some alternative Google (or non-Google) DNS IP address. However traffic analysis might be very necessary: for example (just to say) what if the Netflix software queries some custom DNS with some DNSCrypt-like protocol on some non-standard port? Kind regards

This bug has been detected and it will be solved in the next Eddie version. Kind regards

Done. Kind regards

Hello! Before a thousand users ask : no, OpenVPN does NOT support SSLv2 / v3, so this attack is inessential for OpenVPN. Kind regards

Hello, we are investigating the issue, please hold on. Kind regards

Situation is very fluid, please check here regularly, there are important news since when we wrote our previous message: https://airvpn.org/topic/9223-netflix/

Chromium is not Chrome. "Chromium is the open-source web browser project from which Google Chrome draws its source code." Differences: https://en.wikipedia.org/wiki/Chromium_%28web_browser%29#Differences_from_Google_Chrome Kind regards

Hello, to inform correctly our readers we wish to correct false information you persist on providing in your messages. Your request for Absolute Radio was taken in charge a few minutes after you wrote it. It was fulfilled after a few hours, in August 2015. When we asked for a confirmation from you you didn't even bother to check or even reply to our communications. Your request for ABC Australia was never filed on a ticket but ABC Australia is accessible from all of our VPN servers since June 2015. Kind regards

Hello! We're currently experiencing issues in the calculation of stats in our real time servers monitor. The issues affect the data pertaining to users top speed and time. No issue is currently affecting servers stats. We're working to fix the issues and we kindly ask you to ignore the aforementioned tables in the meantime. EDIT: the problem has been solved. Kind regards

Hello, AirVPN is in that 2.94% of VPNs put in "A" (best) grade and PCI DSS compliant (according to their own tool at least). Kind regards

Hello! It could, but anyway you can reproduce the mentioned situation right now. Keep Network Lock enabled, and before hibernation disconnect the system from the VPN, but do NOT shut down the Air client. Only after the VPN disconnection has been completed hibernate the machine, In this way, when you wake up the machine, firewall rules are always the same (Network Lock) but Eddie will not try to reconnect to any VPN server. WiFi or Ethernet connection will be established as usual without interference from Eddie, but no data can go out to the Internet. At that point, you can decide whether conneting to a VPN server, or just shut Eddie down to restore connectivity (Network Lock will be disabled, therefore firewall rules restored). Kind regards