Staff

This does not help the community help you. Please provide any possible detail on how you did it. Side note: if you don't use Netflix application (but a browser) redirecting queries is not necessary. Kind regards

Hello! It is critical that you are aware that Netflix app >=3.7.2 queries directly Google DNS, bypassing any DNS setting of your device (therefore even VPN DNS - which are essential to make our geo-routing system work). This long thread clarifies: http://forums.whirlpool.net.au/archive/2342149 Whenever possible, you must not use Netflix proprietary software. If not possible, you must redirect DNS queries of the Netflix application to VPN DNS (or downgrade Netflix app to some version older than 3.7.2). Kind regards

Hello! As repeatedly reported Netflix application version 3.7.2 or higher will send DNS queries to whatever it likes (Google DNS for example) against your will and against system settings. Just redirect them to fix the issue. A new thread has yesterday appeared online which is useful: http://forums.whirlpool.net.au/archive/2342149 Kind regards

Hello! Due to apparent incompetence and inability to understand correctly plain English by i3D Net provider abuse team, causing remarkable time waste to our team and undermining the assumption that the other side is standing in good faith, an essential prerequisite in a business relationship, we are sorry to inform you that we are withdrawing the server "Nusakan" (luckily the only one in i3D.net datacenter). We will announce termination of contract to i3d in a few hours with immediate effect (we're not interested in wasting any additional minute with them). The impact to our infrastructure is insignificant since we have 39 servers providing 39 Gbit/s in the Netherlands, and 40 more dedicated servers in Europe. We recommend that you switch to any other AirVPN server. Kind regards AirVPN Staff

Your guess is wrong at the moment. Please see here for the updated situation: https://airvpn.org/topic/9223-netflix/ Note carefully which regional Netflix services are accessible and from which servers. Regional Netflix not reported there (for example Netflix Italy) are NOT accessible. Kind regards

Unfortunately, it's an easy assumption to make. Whereas CS has continuously been very specific about how exactly they prevent logging on their servers, up to and including the commands they execute on their end to prevent logging, we just sort of "take your word for it" over here. You have to understand that I believe you, AirVPN, otherwise I wouldn't be here, but I like the very specific language provided over there. Hello! Ok! This is our line of thought (for the readers in general: we see that you already agree, so it's not meant to you specifically): since when declaring to run a modified and recompiled version of OpenVPN is more credible or more technically accurate than declaring to send OpenVPN logs to /dev/null? Both declarations are identical in credibility and accuracy. If one believes them both, then one must conclude that we don't log more than Cryptostorm. If one doesn't believe one of them, one must not believe the other as well. To see things more in perspective, however, and above all to remain honest, it must be said (as we have done clearly since years ago) that both methods and in general all no logging methods are ineffective to prevent external wiretapping and correlations with "black boxes" connected to servers. We faced this problem even before starting the AirVPN project and we wrote some articles about what we call "partition of trust" to show how some powerful adversaries can be defeated and also in order to put into clear terms which adversaries can NOT be defeated by any VPN alone, without the help of partition of trust. Incidentally, partition of trust allows you to use a service without having to blindly believe in what the service administrators claim. For example in 2012 we wrote: https://airvpn.org/topic/5149-whats-the-point-of-vpn-over-tor/?do=findComment&comment=5377 Kind regards

Hello giganerd, it's identical. Replace "token" with "certificate" and "key" and you get the same outcome. The buyer does not even need to know any username. If you want to be a reseller, registering a username does not make any difference. Why it would be needed is a totally different matter: when you get your token, then you need OpenVPN certificates and keys anyway, so why not getting certificate and key directly without any additional procedure? It's nice anyway that they have resellers. However, when we wanted to see their resellers in https://resellers.cryptostorm.org we got a certificate warning, they made a mistake which is quite disturbing because it is a symptom of a certain negligence in what they do. Kind regards

Hello! Frankly it does not seem revolutionary. It's a viable method that could and has been used since the birth of OpenVPN, with different names. How does it differ from buying and selling certificates and keys, or even coupon codes, with AirVPN or any other VPN supporting a proper OpenVPN implementation? It's not that if you find a new name for a procedure you make it "revolutionary"... and just like with CS, you can connect to any AirVPN server without logging any account in anywhere. Well, from the link you provided, they log more than AirVPN. See here: So: we send OpenVPN logs to /dev/null and we keep the same stats with a different method in RAM (while they keep them in HDD?), losing them when the session is over. They modified OpenVPN source (has this source code modification been peer reviewed properly?) to NOT send OpenVPN logs to /dev/null. Honestly, who logs more? Both approaches are interesting in our opinion, but don't say that we log more than Cryptostom. Just like with tor2web service and similar services. However: is it really a good idea to access onion sites from outside Tor? Think about it, we'll do the same. Kind regards

Important note: as a kind user made us notice in a ticket, it's important to underline for readers that DNS queries to Google DNS are re-routed and NOT blocked, otherwise the Netflix application can't work. It is possible that some reported malfunction is due to the fact that such queries are blocked, instead of being re-routed. Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Hong Kong is available: Yed. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Yed supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Possible expanation: you're querying the DNS servers outside the tunnel. Anyway you don't provide enough data to tell you anything more useful. Please open a ticket to get support from us. Specify OS exact version and include logs of your client. Kind regards

Hello, we can't: it's a non-enforceable clause, which is anway binding for you when you accept the ToS. Kind regards

Hello, and NL servers do NOT have geo-routing for Netflix. It is the very same problem. It seems that your system is not querying VPN DNS when the problem occurs. Kind regards

Hello trueheadz... ... Great Scott! Actually it might be possible that: - if your ISP supports IPv6 - if your system has IPv6 support enabled - if your system does not have any IPv6 DNS servers defined THEN Chrome queries first Google DNS in IPv6; and only if it fails, it queries system IPv4 DNS. https://www.reddit.com/r/chrome/comments/1xj69t/chrome_ignoring_system_dns_and_using_google_dns/ Kind regards

Hello! Yes, you're right! Check your "Client Area" for the counter proof: the IP address the 2nd VPN server sees your connection coming from is the exit-IP address of the 1st VPN server. We didn't think about this very peculiar case of multiple hops when we built the port test. Kind regards

Hello! We have not detected and we do not detect any problem. Provided that your device queries VPN DNS and that your Netflix application does not surreptitiously send out information without your consent, access to Netflix USA has always been coherent to what reported here: https://airvpn.org/topic/9223-netflix/ The part in bold is particularly important because, for example, we have seen reports according to which Netflix proprietary, closed source software queries invariably Google DNS, regardless of the DNS settings of the device. Kind regards

Hello! We accept a variety of cryptocurrencies. We do not and we will not accept cash via mail. Kind regards

Hello! Eddie 2.10.3 is compatible with Windows 10. Any older version can have serious issues with Windows 10. Make sure to run version 2.10.3 (or higher, when available). Kind regards

Hello, accepting payments with cash is not a viable option. It adds an administrative burden which is simply impossible to bear. Maybe services which get just a few dozen payments per day could bear it, but for us it's impossible. Furthermore sending money via mail is illegal. Kind regards

Hello! That seems inappropriate. The procedure you wish can be easily customized on any system and fine tuned exactly according to your own preferences. It's very necessary to avoid bloat functions in the Air client and in our service. Kind regards

Hello! From China you need (not always, but very frequently) to use an OpenVPN over SSL conection, called "SSL Tunnel - Port 443" in the Air client. You can change connection modes in the Air client by selecting "AirVPN" -> "Preferences" -> "Protocols". Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Spain is available: Mekbuda. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Mekbuda supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

That's a separate issue, although at the subsequent run Eddie will fix everything (even in case of .NET crash) so it's not a critical problem. The issue affecting DNS settings restore in Windows 10 (and maybe other Windows versions) is different, it might occur when at least one nameserver is undefined on the network card, even if the shutdown is clean and/or the disconnection is normal. Kind regards

Hello, we have a pinned topic in the "Troubleshooting" section to solve this issue once and for all. The problem arises (only in Windows) when one or both nameservers of a network card are not set (for the non-Windows readers, remember that Windows has never had and still doesn't have a proper DNS implementation). In these cases, the Air client might be unable to restore them (even if only one was undefined, it will not restore the other one). If you take care to set them, the client will restore them properly. The next client version will be more refined on this issue. Kind regards

Almost every single service in Italy which performs discriminations based on location and required by users is already accessible from any VPN server and those that are not accessible would not be accessible anyway (for example Netflix Italia). We kept a VPN server in Italy and it caused too many problems (you can find the explanation on why we will not put again VPN servers in Italy - as long as the Air company is based in Italy - in the News forum). Kind regards