Staff

Hello! We see that your system is based on systemd and not initd, so please take care to read carefully here: https://wiki.archlinux.org/index.php/OpenVPN#DNS specifically "Update systemd-resolved script" paragraph. Your script "update-resolv-conf" will probably not work properly in your system. Kind regards

That's the essence of an offer limited in time: you get the offer only in that period of time. This is a good option and we confirm you that it has been planned and will be probably implemented in 2017 first half. Currently you don't need to create a new account, just open a ticket to "Support" department asking for client certificate and key re-generation. Anyway keep in mind PFS, achieved via DHE (with 4096 bit keys size) in our service. Kind regards

Hello! We're very glad to inform you that two new 1 Gbit/s servers located in Belgium are available: Diadema and Mebsuta. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Diadema and Mebsuta support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

In repositories, you can have old OpenVPN versions that are perfectly up to date under a security point of view. Think about Debian Wheezy, using OpenVPN 2.2.1, updated for security purposes. Or even Debian Jessie, the current stable Debian distribution. Eddie developers have circumvented the compatibility problem with older OpenVPN versions by emulating the directive effects as a DNS leak prevention on Eddie 2.11.1beta and higher (NOT on Eddie 2.10.3 or older versions), Kind regards

Hello! We're very glad to inform you that starting from 9.15 PM UTC on Tuesday, November the 22nd, until Tuesday, November the 29th (UTC), we'll be offering a 35% discount off ANY AirVPN Premium subscription! If you're already our customer and you wish to jump aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day. Kind regards & datalove AirVPN Staff

Hello, try to delete the AirVPN.xml file. Find its location by looking at the first log lines (click "Logs" just after you have launched Eddie). It could be corrupt. Make sure that Eddie is not running when you delete it. You will need root privileges to delete that file. In a terminal: sudo rm /complete/path/to/AirVPN.xml Consider that the file contains your settings, so you will need to re-enter your username and password at the next Eddie run. Kind regards

Internal ipleak.net problems, the maintainer will investigate soon. EDIT: problem solved. Kind regards

Select "AirVPN" > "About" menu item in Eddie main window to see the version you're running.

No, the password is not included in Eddie 2.11 system report. It's replaced by the string "(omissis)".

Yes, that's definitely interesting (and surprising). If you wish to help us reproduce the issue, please send us a system report (in a ticket). Kind regards

It depends also on the complexity of the problem. Usually from 1 minute to a few hours in working days, up to 24 hours in non-working days. Kind regards

The argument is that Network Lock was never meant to prevent DNS leaks. It could do that coincidentally in Eddie 2.10 or older versions (by blocking IPv6 outgoing DNS queries), but that's irrelevant in this context. In Eddie 2.11, it is true that WFP is used in an attempt to prevent DNS leaks, but that's unrelated to Network Lock. From the output of ipconfig you posted, all of your interfaces are set with VPN DNS in both cases, so no DNS leak is possible, Network Lock or not. Please open a ticket including a system report and screenshots of the alleged leaks for further investigation. Kind regards

Please clarify, you say a thing and the opposite of it. Also post "ipconfig /all" output taken when the problem has just occurred. Kind regards

Currently not, we're sorry. We never liked the fact (even in the 90ies when NSA appeared much less "malignant" than now) that IPsec development has been led by NSA and that it runs in kernel space. Performance is not inherent to IPsec (OpenVPN can easily near-match IPsec) but depends on several other factors, including ciphers. Kind regards

The problem is currently not reproducible. Check the router, maybe you have some ICMP limit on the router packet filtering/inspection tool. Kind regards

Shut down Eddie first if you want faster system shut downs. Kind regards

Hello! We regret to inform you that the server Thuban (FR) has been withdrawn due to inability of the datacenter to meet our technical requirements. Currently, we have decided to momentarily drop France. The current legal framework on data retention can be interpreted as an obligation to extend logging of various traffic information by the datacenters, since it covers "hosting providers". Although this obligation, according to our inquiries, has remained quite theoretical so far at datacenter levels, we deem appropriate to not expose our customers to such risks. We will add in the next days servers in Belgium, where data retention laws have been canceled since last year and the legal framework on data protection and privacy does not infringe human rights. Kind regards AirVPN Staff

Hello! Can you please check all of your firewall rules? Maybe you have a rate limit on ICMP. In Ubuntu, ufw is active by default, so you might like to check ALL the iptables rules (or the ufw full configuration). If in doubt, feel free to send everything to us in a ticket. Kind regards

Hi LZ1, please see here: https://en.wikipedia.org/wiki/Binary_prefix Kind regards

Hello! Can you please specify and describe such bugs. and the way to reproduce them? Kind regards

Hello! Please re-download the "Experimental" version, you will find Eddie 2.11.7beta. Changelog from 2.11.6 (update to the changelog page imminent): - [bugfix] Fixed the zlib1.dll dependencies under Windows - [bugfix] OS X - Fixed the old openvpn version in .pkg (installer only) - [new] Windows / Linux - New option IEC. Kind regards

New version 2.11.6beta is now available. Changelog from 2.11.5beta: Version 2.11.6 (Wed, 16 Nov 2016 10:11:44 +0000) [change] OpenVPN 2.3.13 built with OpenSSL 1.0.2j[new] Linux - Eddie/openvpn/stunnel compiled also for armv7i architecture (Raspberry)[change] Dump of OpenSSL version within OpenVPN in logs[change] stunnel 5.37 built with OpenSSL 1.0.2j[change] Linux - Management for files with immutable flag[bugfix] Windows - Rarely crash at boot (WFP xml dump file not found)[bugfix] Parser fix for profile with a dot in the path[bugfix] Linux - SparkyLinux (and probably other distros) fix (issues related to libMonoPosixHelper.so)[new] Linux - Check for multiple instances (already implemented in Windows in 2.11.1)Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Germany is available: Adhara. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Adhara supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the Czech Republic is available: Markab. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Markab supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We're very glad to inform you that two new 1 Gbit/s servers located in Switzerland are available: Baiten and Hamal. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Baiten and Hamal support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team