Staff

Hello! Please disregard the previous message, it pertains to another Asus model, as you correctly wrote to us in private. Apparently there are no known issues with your router and the appropriate DD-WRT Mega build with OpenVPN, but please be aware that we have not tested it and we have no direct reports for your router model. Kind regards

Hello! Please read here very carefully. DD-WRT on this router still features some fatal risks (router bricking!), so you might like to evaluate the different options that are cited in the article: http://www.dd-wrt.com/wiki/index.php/Asus_RT-N66U Kind regards AirVPN Support Team

Hello! This is a bug which occurs under specific circumstances (when you switch server and you access your port forwarding panel within 2 minutes). We are working to fix the bug, it will take time, in the meantime please do not access the port forwarding panel after you have switched server, just wait approximately 120 seconds. Kind regards

Hello! Please see the following guide (executive summary: you need to click "Advanced options" and select "Separate keys/certs..."): https://airvpn.org/topic/9149-how-to-use-advanced-airvpn-services-and-features/ Kind regards AirVPN Support Team

Hello! No problems at all, please link them to https://airvpn.org/ddwrt and use the configuration generator to provide them with the appropriate files. Please remember that those who are given your user.key can connect to any Air VPN server with your account. Behind a router you can connect as many devices as you wish, our system will always see just one account and a single connection. Kind regards

Hello! Just as a preliminary check, there's a very important difference between our service and (as far as we know) all the others: the entry-IP and the exit-IP of our servers are not the same. This is very important for security reasons and fix the notorious vulnerability to some types of correlation attacks which affect most of VPN services with shared IP addresses. Therefore, to begin with, check that the Air server IP you specify in the FORWARD chain is the entry-IP, not the exit-IP. You can determine the entry-IP of each server by looking at the line "remote" of the configuration file (generated by the Config Generator) or ask us directly (not in the forum, entry-IP addresses normally are not published here). Kind regards

Hello! There's no way yo make such a correlation, unless with correlation attacks (see our FAQ) from an adversary with the ability to monitor your line. These attacks can be successful only if your system is badly configured (for example if it runs services listening to every interface and the remotely forwarded ports are open even locally). Is that machine secured so that when the VPN connection is not "on", the traffic is blocked? Kind regards

Hello! We regret to inform you that due to a "very large DDoS" between 1.45 and 2.30 AM CEST against part of the Leaseweb infrastructure in the Netherlands you might have experienced packet loss, high latency and possible disconnections on our Netherlands servers Leporis, Lyra and Castor. Leaseweb took the necessary countermeasures and all the problems have been solved at 2.30 AM CET+1. http://leasewebnoc.com/en/networkstatus/leaseweb-nl-network-issue-1 Kind regards

Hello! We have already answered. If there's any misunderstanding please do not hesitate to contact us. Kind regards

Hello! Between the brackets (wiping out the > and AirVPN_CH-Virginis_SSH-22.bat Kind regards

Hello! What is the TTL of your DNS records? Kind regards

Hello! Why did you insert your real name in the registration process? This makes no sense, with due respect. The name should be a code, a nick or anything else that is not related to your identity, as recommended in our instructions. Anyway if you publish or read the forum with your real name, that does not mean anything, you might be a customer or not, and even if you're a customer, that does not say anything about your VPN usage, not even if you connect to a VPN server. Also, you can change your displayed name whenever you wish in "My Settings"->"Display name". Kind regards

Hello! Those leaks can actually occur with a proxy, not with OpenVPN. We do not provide proxy services, as you know. You can go on using uTorrent just like you always did. As usual, make sure to launch it AFTER the connection to a VPN server is established. Kind regards

Hello! Correct, Local Area Connection 2 (10.4.3.194) In your case, our suggestion is ambiguous because you are also inside a 10.247... network. In order to perform a disambiguation, the VPN IP address ranges are the following: https://airvpn.org/specs Kind regards

Hello! Please bind the Minecraft server to your VPN IP (when connected, open a command prompt and issue the command "ipconfig"). You can recognize your VPN IP because it starts with 10, it's the IP address of your TAP-Win32 adapter. From AirVPN Port Forwarding panel forward any TCP port . Enter 25565 as local port. Minecraft clients will have to connect to : We are also checking whether it's possible to bind a Minecraft server to an interface (which would be a little bit more comfortable for you), we'll update this thread in case. Kind regards

Hello! Since the web server works fine, might it be that the Minecraft server is bound to your computer physical network interface or your internal IPv6 address? Is the Minecraft server configurable so that you can force it to bind to the tun adapter (the network virtual interface used by OpenVPN)? Kind regards

Hello! Yes. In order to perform a name resolution, hosts file takes precedence over DNS resolution on every system. Kind regards

Hello! Please go to your "Client Area", click "Config generator" on the left tab, select the server(s) you wish to connect to and download the generated files. Copy and paste those files (if you downloaded a compressed archive, decompress it first) inside the OpenVPN configuration directory. Instead of launching the Air client, launch OpenVPN GUI with administrator privileges, right-click on its dock icon, connect to any Air VPN server and send us the OpenVPN logs you can see in the output window. Kind regards

Hello! Such performance is fine with TCP. It remains to be seen why you don't have connectivity with UDP, please check your system and your ISP. Kind regards

Hello! Can you please try a connection with OpenVPN GUI and send us the OpenVPN logs? Kind regards

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Hello! We regret to inform you that due to excessive datacenter network problems Octantis will be definitely withdrawn on April 16th, 2013. Keeping Octantis open would affect negatively service quality and customers experience so we are convinced that this is the best solution. Octantis has already been replaced by various 1 Gbit/s USA servers and the total available bandwidth in the USA has gone up to an approximate 400% redundancy toward the peak requested bandwidth and to an approximate 250% redundancy on the guaranteed allocated bandwidth per connected user. We recommend that you switch server at your earliest convenience. Kind regards

Hello! We regret to inform you that due to excessive datacenter network problems Vega (which has been inoperative since the beginning of April), will be definitely withdrawn in the next days. Keeping Vega open would affect negatively service quality and customers experience so we are convinced that this is the best solution. Vega has already been replaced by various 1 Gbit/s USA servers and the total available bandwidth in the USA has gone up to an approximate 400% redundancy toward the peak requested bandwidth and to an approximate 250% redundancy on the guaranteed allocated bandwidth per connected user. Kind regards