Staff

Hello, your account is successfully connected to some server. Please note that you can't connect to different servers with the same account simultaneously. Kind regards

Hello! Additional note: can you please try a connection with any antivirus, packet filtering tool (firewall etc.) disabled? Kind regardas

Hello! To keep you informed: the problem appears quite complex and we're still investigating. One of the backend servers stopped working for a kernel panic (the causes of which are still to be determined). When this happens the VPN servers simply can switch to another backend server with no strict time pressure. However, in this case, lots of OpenVPN daemons (especially those for port 443 UDP) on many different servers crashed, causing disconnections to the clients (if this did not happen, you would have not noticed anything - this is the major issue in our point of view, why so many OpenVPN daemons crashed all at once) and of course preventing re-connection. Additionally, since the VPN servers were still working, the remaining working backend servers did not consider any of them as "dead", and therefore did not release the connected accounts, causing another impossibility to re-connect. Finally, about the button "Disconnect Now"... it did not work, because the command has remained "stuck" to the non-working backend server (no backend switching on the frontend occurred). Now that we have re-built the chain of events (which anyway were solved in less than 20 minutes) we are proceeding with further investigation. Kind regards

Hello! It was a problem on our side, now it's solved. We'll post an update on the forum when our investigation on the causes ends. Kind regards

Hello! It was a momentary problem, can you please try again now? We'll post updates when our investigation on the causes of the problem ends. Kind regards

Hello! It's not your fault, we had a problem for more than 10-15 minutes with disconnections, you should be all right now but please do not hesitate to contact us for any issue. Kind regards

Hello, the connection to the site is not unsecured, it's https. The problem you experienced in the last minutes has been solved, it is not the normal behavior of the service, please do not hesitate to warn us about any issue. Kind regards

Hello! Yes, it's a bug related to time zones of the Air client, it will be fixed in the next release. It does not affect in any way your connection, though. Kind regards

Hello! It was a momentary problem with the disconnections (not strictly related to the button itself), solved, thank you for the warning. Kind regards

Hello, problem solved, can you please try again? Kind regards

Hi, no, the problem is not serious and it has been solved, we are investigating the cause. Kind regards

Hello, can you please try again now? Kind regards

Hi, they are not censored, they are pre-moderated. After the 4th message approval, your messages will not be pre-moderated, they will appear automatically (it's a procedure against some sharp bots). Kind regards

Hello, problem solved, can you please try now? Kind regards

Hello, as you may have heard from news bouncing all over the Internet, after Liberty Reserve (co)owner arrest the web site is down. We have therefore disabled Liberty Reserve from the list of payment processors. Kind regards

Hello! Here https://airvpn.org/status/ you can find, on the tables on the right, the top 10 clients speeds updated every 60 seconds. We have no further reports about Comcast throttling OpenVPN traffic at the moment, all in all nowadays VPNs are essential for many small, medium and large companies. Feel free to keep us informed if you get a feedback from Comcast customer support. Kind regards

Hello, tag pre has been enabled (you could have used the code one as well). If you already have guides witch bbcodes and you're unsure of anything, feel free to post them inside code tag, the layout will be checked by us. Kind regards

Hello! You're absolutely right, fragmentation would be "a disaster" for performance. Try fine tuning with mssfix and fragment directives on the client side, a good source to start is this thread https://forums.openvpn.net/topic8279.html (besides of course the OpenVPN manual). Fragmentation will not occur with TCP, but this does not mean of course that performance is not impaired in a high-latency network. Kind regards

Hello! If you get the identical performance from any server you try, you should inquire your ISP for clarifications about traffic shaping. Kind regards

Hello, what do the Console logs say about OpenVPN? Kind regards

Hello, actually there's nothing wrong in the logs. Would you be able to test another system on your same network to make a comparison? Kind regards

Hello! Unfortunately at the moment the suggested solution is not available. However, it is very questionable that putting no encryption on the VPN Data Channel will have any benefit, UNLESS the system has some 10-15 years old CPU. Chances are that SSH is capped to 64-80 kbit/s or so. If your friend can access https web sites with higher speed, then the way to go is OpenVPN over SSL. Kind regards

Hello! It is probably normal, connecting over OpenVPN over SSH/SSL implies a severe performance hit. If your ISP allows that (i.e. if you're not in China or Iran, in general - of course there can be particular cases) try OpenVPN directly, no SSH, no SSL. 5 Mbit/s is anyway an excellent performance for OpenVPN over SSH. Kind regards

Hello! The top-left icon, a small switch, is meant to do that. Click there to toggle the editor mode. Kind regards

Hello! We're waiting for the authorization/activation to implement a new credit card processor (allegedly the biggest in the world for number of merchants). In the past 3 weeks we have completed all the necessary bureaucratic practices. We also accept Bitcoin and Liberty Reserve, just in case you're interested in trying them. Kind regards