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Strange, I am hoping this is not the case. Perhaps they meant something else because that's not what they said a few years ago: https://airvpn.org/topic/54-using-airvpn-over-tor/?p=920 https://airvpn.org/topic/54-using-airvpn-over-tor/?p=934 If they did say that, this is one of my dislikes/fears of this great provider growing to much: https://airvpn.org/topic/10034-ill-try-to-be-honest-for-those-looking-into-a-vpn-provider/?p=12604 Hello, there is no contradiction. We confirm that we can't be held responsible for external proxies or any other service that we do not operate. The fact that when possible we try to provide support for external services, programs or we teach basic things unrelated to our service in private is a courtesy which goes well beyond the scope of any customer service and has nothing to do with the size and the growth rate of AirVPN. Under no circumstance a courtesy must be considered a duty. Kind regards

Hello, Virgin Media infrastructure is insufficient to deliver the nominal peak bandwidth to all of their customers at the same time, so they perform traffic shaping on protocol-discriminatory basis, see their statement: http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=3103 This is typical practice of every ISP which operates an infrastructure which, due to heavy overselling, is totally inadequate to support on a regular basis the nominal, "promised" peak bandwidth to every customer at the same time. You might like to try OpenVPN over SSL to port 443, and OpenVPN over SSH to port 80, just to see if they shape those protocols less than OpenVPN. Kind regards

Hello, please try to connect to different ports and protocols (in particular test port 53 UDP), and try different servers. Also, test a connection from your computer, to check whether the bottleneck is in Tomato. Kind regards

Hello, theoretically yes, Java applets can read all the system network cards. If your system is behind another NAT (for example a router) your real IP address is not included on any of the network cards so the risk is minimal. However, some other potential security issues must be taken into consideration, so make sure to run always the latest available Java version, and disable Java every time it is not strictly necessary (which should not be a big deal, since Java usage on the www has shrunk a lot in the last years). To some readers: Java must not to be confused with Javascript, they are totally different things. Kind regards

Hello, please make sure that in OpenVPN you use TCP (the proxy does not support UDP). Kind regards

Hello, as a first check, please make sure that in OpenVPN you select the TCP mode (the http proxy does not support UDP) and try port 80 or 443 (as VPN connection port - port 8080 for the proxy looks correct because it responds). Kind regards

Hello! Consider that the main Client Area page reports 3 IP addresses: the IP address of the VPN server you're connected to (VPN server entry-IP), the VPN server exit-IP address (i.e. the IP address your system is visible on the Internet IF there are not further tunnels), and the IP address that the server sees for your system connection, which may be your ISP IP address, if the system is connected directly, or not, if the system is connected over some other proxy or VPN etc. The airvpn.org web page, in the central bottom box, reports the IP address detected for your system by the web server. If it's red, the IP address is not one of the Air VPN servers exit-IP addresses: this implies either that your system is not tunneling traffic, OR that it's tunneling properly but the outgoing traffic is additionally tunneled, so that the web server sees the final exit-IP address of the node that's forwarding packets to the VPN server. Example 1: your system connects directly with OpenVPN, then (on the same system) you launch TOR and you browse to the web site with the TOR browser or any other browser configured to connect over TOR. The web site server will see the TOR exit-node IP address, and the central bottom box will be red (but this does NOT mean that your system is not connected to the VPN). The Client Area shows that the connection comes from your real IP address. Our servers can't see the traffic content of the applications configured to connect over TOR. Example 2: your system connects with OpenVPN over TOR. The web site server will see the VPN server exit-IP address and the central bottom box will be green. The Client Area shows that the connection comes from the TOR exit-node IP address. Our servers can't see your real IP address and all the TOR nodes can't see the traffic content of any of your applications (still/already encrypted by OpenVPN), EXCEPT those configured to connect over the same TOR proxy that OpenVPN is connected to. Kind regards

@rayban Hello! The "readme" of the page you linked claims that Asus RT-AC68U is a supported device. Also, that firmware build includes OpenVPN client and server, therefore, assuming that your router model is an RT-AC68U, you should have no problems to connect to our services. Instructions for Tomato might be a better reference than those for DD-WRT, in this case. Kind regards

Hello! Can you please send us the logs of an alleged connection? If you can't ping 10.4.0.1, chances are that either your system is not tunneling traffic or that the connection has not been established at all... Kind regards

Hello! Actually "VideoRanger" subscription expired some days ago. You can check anytime your account status by logging in the web site and clicking "Client Area" from the upper menu. Kind regards

Hello! If the log file is not generated, chances are that OpenVPN was not running at all, can you please check? Kind regards

Hello! The correct command is "ipconfig /all", you entered a wrong command, anyway from the route print we can see that something is wrong with the routing table. Can you please try a TCP/IP stack and Winsock reset, the reboot the computer? Please see here: http://bit.ly/12VTrhD Kind regards AirVPN Support Team

Hello! The TUN/TAP adapter (the virtual network interface used by OpenVPN) does not come up. Does it happen even with Comodo disabled? If so, please try a TCP/IP stack and Winsock resets, according to the following instructions: https://airvpn.org/topic/8320-solved-connects-but-ip-doesnt-change-on-windows-server-essentials-2012/?do=findComment&comment=8321 Kind regards

Hello, yes, just bind sshd to eth0 IP address. Kind regards

Hello! Please right-click on the Air tray icon and select "Logs". Click "Copy to clipboard" and paste into your message. Kind regards

Hello, can you please issue the following commands and send us the output? ping 10.4.0.1 ping google.com ping 8.8.8.8 Kind regards

Hello! Please try to add the directive log-append to generate a log file which can be very useful for troubleshooting (feel free to send the logs). Kind regards

Hello! The problem is here: 11/1/2013 - 7:16 PM There are no TAP-Windows adapters on this system. You should be able to create a TAP-Windows adapter by going to Start -> All Programs -> OpenVPN -> Add a new TAP-Windows virtual ethernet adapter. Maybe the driver of the tun/tap adapter (the virtual network card used by OpenVPN) has been removed or something went wrong during installation. Can you please try to install an adapter via the dedicated script? Make sure to execute it with administrator privileges (right-click and select "Run as administrator"). Contrarily to what the logs display (a glitch in OpenVPN 2.3.x which should be fixed in the next release), in OpenVPN 2.3.2 the script to add TAP devices can be found at Start -> Programs -> TAP-Windows -> Utilities. Kind regards

Hello, The Air client initially needs to contact airvpn.org to download the servers list. Tracing the route shows that your system correctly resolves and reaches airvpn.org. Therefore, it is probable that some program (a firewall or an antivirus) is blocking airvpn.exe, can you please check? Kind regards

Hello, if everything else fails and you can't use Bitcoin, please feel free to contact us to arrange a bank transfer (menu "Contact us" from the top menu, department "Sales"). From now on we'll be accepting bank transfers for 1 year subscriptions. Kind regards

Hello! Access to the Configuration Generator is reserved to accounts with a subscription, can you please check your account status? Kind regards

Hello! Can you please send us the client logs taken after a connection has been (allegedly) established? Kind regards

Hello! Yes, it looks like a bug. Thank you for your feedback, we will send the information to the client programmer to have it fixed. In the meantime you can connect through OpenVPN, OpenVPN GUI or any other OpenVPN wrapper. Our Configuration Generator will prepare all the files you need (menu "Client Area"->"Config generator"). Kind regards

Hello, please forward a port, if you haven't already done so: https://airvpn.org/topic/9170-do-you-allow-p2p-how-can-i-optimize-performance-of-emule-and-bittorrent-with-airvpn Also, make sure that DHT is enabled in your torrent client. Kind regards

Hello! Can you please check whether it's a DNS issue? Please try the following commands (while the system is connected to a VPN server) from a command prompt with administrator privileges and send us the output: ipconfig /flushdns ping 10.4.0.1 ping google.com ping 8.8.8.8 Kind regards AirVPN Support Team