Staff

Hello! Instructions for Tunnelblick are in the OS X instructions page. To OS X users, we have also been providing since a long ago a re-compiled OpenVPN version. Kind regards

Just for the records, the ticket of this customer has been handled properly and after an explanation from us and a customer reply the ticket has been closed because the problem of the customer has been exhaustively treated. Kind regards

Hello! Can you please check DNS settings? Chances are that they remained set to VPN DNS (ex. 10.4.0.1) for some reason. Since VPN DNS is accessible only inside the VPN, that could explain your problem. If confirmed, just set your system to query your favorite DNS (we recommend that you have a look at http://opennicproject.org ). Reference to change DNS servers in Mavericks: http://support.apple.com/kb/PH14159 Kind regards

Hello! This will not happen, we're sorry, but don't worry: there are good OpenVPN wrappers for older OS X versions (or you can run OpenVPN directly). Kind regards

Hello! Eddie is developed for Mavericks. Upgrade to Mavericks is free. If you don't want to upgrade you can anyway use Tunnelblick, a free and open source OpenVPN wrapper for OS X (see instructions on the usual OS X instructions page), or Viscosity (a commercial, closed-source OpenVPN wrapper). Kind regards

Hello! We're sorry, we're still unable to reproduce the issue. Kind regards

Hello! There are no DNS leaks on Linux. You should check your /etc/resolv.conf file or change the DNS settings in Eddie. If you have resolvconf installed try "ResolvConf" method, otherwise select "Renaming". Those options are available on the "DNS Switch Mode" combo box in "Advanced" tab. You can access the "Advanced" tab by clicking "AirVPN" button and then selecting "Preferences". Kind regards

I'm really interested in DNS Leak prevention in the EDDIE client, as I'm currently leaking. Do you've any ETA for next release? Hello! The DNS leaks prevention is and was available. It has been implemented since release 2.1 months ago. Kind regards

Hello! There is, you have probably missed it. It's our Eddie client for OS X. You can download it from the usual OS X page https://airvpn.org/macosx Implementation of total leaks prevention is also planned in the next release. However we do not force to use our own software, although it is free and open source. Any customer is free to run any favorite solution. This is extremely important. Tunnelblick is a good OpenVPN GUI/wrapper for OS X. It is open source as well and we do not understand your reference to "endless configuration". Anyone should be able to configure Tunnelblick in a minute, all in all it's just a matter of copy & paste and double-clicks. Kind regards

Hello! Can you tell us (even in private) which ISP is it? Also, the Air client (only from version 2 and higher, maybe you're running version 1.x?) should bypass easily this apparent DNS poisoning. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Canada is available: Grumium. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Grumium supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! They block dozens of datacenters, entire IP ranges, and whole ranges from residential ISPs. If they need that, they do not look like very skilled hackers. Kind regards

Website: http://www.vvvvid.it Italian TV Streaming Status: OK Routing: All servers to IT route.

Hello! Please find it by resolving server_name.airvpn.org, for example nslookup acrux.airvpn.org Kind regards

Hello! What is your OS X version? When you run the client, do a window with a prompt to enter the administrator password, and then a window to log into the service appear? Kind regards

Hello! It's a good idea, it will be implemented. We can't say exactly when, it will require some work. Kind regards

Hello, outbound port 443 TCP is not blocked according to the logs. Failure of the routes check might be caused by several factors. First of all it is necessary to determine whether the problem is in your machine or not. Try to disable "Check whether the tunnel is effectively working" in the "Advanced" tab of the client preferences, perform a connection to a VPN server, browse to airvpn.org and verify whether the central bottom box is green or red. Kind regards

Hello, we're unable to reproduce the issue, can you provide more information: Eddie version, Windows version, Eddie log? Kind regards

Hello, we do not detect this strange behavior on Erakis, can you provide a precise link? Kind regards

Hello, please make sure that in the client window to log in the service (the "Overview" tab), "Remember" is ticked before you enter your credentials. Kind regards

Hello, do you get this as well from OpenVPN? OpenVPN > dyld: lazy symbol binding failed: Symbol not found: ___strlcpy_chk Kind regards

Hello! We inform you that server Hoedus in Canada will be withdrawn due to multiple line and switch problems that occurred repeatedly in the last four weeks. It will be replaced by another server, in the same location, soon. Kind regards AirVPN Staff

Hello! It appears that you're running Eddie 2.4 on a OS X older than 10.9.x (Mavericks). Eddie is developed for Mavericks. Upgrade to Mavericks is free. If you don't want to upgrade, anyway, you can run Tunnelblick. Please see instructions here: https://airvpn.org/macosx Kind regards

Your account has opened one ticket. An answer to that ticket has been given exactly 1 hour and 14 minutes after it was opened. Please check it out. You can see your account whole tickets history and contents by logging with that account in our web site, clicking "Client Area" from the upper menu and then clicking "Support Tickets" from the left tabs. On top of that courtesy e-mails are sent each time a ticket is updated. Kind regards

Hello! No, the forum software & scripts do not log IP addresses. Kind regards