Staff

@rainmakerraw Hello! There was a wrong 2.8 version inside the "2.9" RPM archive, we apologize for the issue. It has been fixed, please re-download. Anyway, dpkg (in general .deb installers) has no problems in packages re-installation even if the package is the same version of the one already installed, while rpm may refuse to re-install. This may be a problem for you when we release the final 2.9: if so, try with --force Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the Netherlands is available: Nusakan. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Nusakan supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

New version 2.9.2. Re-download and re-install the experimental version. The newest version shows 2.9.2 in About. Changelog [bugfix] OpenVPN Driver Installation failure that occurs on Windows 8 and Windows 10[new] New advanced option Remove the default gateway route (Only Windows and Linux)About the new option, It removes the default route 0.0.0.0 when the VPN connection is established, and restores it at disconnection. If Eddie crashes or is killed [ungracefully], when relaunched it recovers automatically. Under Windows, if activated this option resolves the WebRTC leak. Please use with care, it's an experimental feature.

Hello, are you querying VPN DNS? Kind regards

Hello! If the problem is in the firewall, a flush of the rules while the client is not running will solve it. Should you need more specific instructions please specify the Operating System which you experience this problem on and the Eddie version you're running. Kind regards

Hello! Could those who experience tun/tap driver installation problems with 2.9.1 publish Eddie logs? Especially all lines starting with "OpenVPN Driver ..." and "Tunnel driver will be upgraded ...". Thank you! Kind regards

WINDOWS USERS, IMPORTANT: Re-download and re-install the experimental version before using Network Lock. The newest version shows 2.9.1 in About. We confirm an issue related to restoring rules in Windows Network Lock. If anyone has lost his/her rules with the previous version, activation and deactivation of Network Lock will restore them. Changelog of 2.9.1: - [bugfix] Windows - Network Lock issue - [new] Windows - Different tunnel version between XP and Vista and later versions. - [new] Windows - Tunnel driver version detection and upgrade to latest version. - [bugfix] OS X - UDP 443 selection in preferences. Nothing has changed in Linux edition that still remains 2.9.0. @athelstan: Two files backup are created in client program folder in previous (We think that it may be better to use that system path to avoid issues with accidental deletion (for example those who use the portable version and delete it when they switch to another version). But there is a bug, and we have also issues when antivirus program detects a write in system folder as 'suspicious', so we reverted in the latest 2.9.1 version the saving in the program folder. Kind regards

Hello! Our mistake, we deeply apologize. Now it has been fixed. Kind regards

Hello! Normal procedure is: - activate subscription according to FIRST payment - refund any other subsequent payment If we have doubts on what to do, we will contact you. If your account situation is still anomalous after today (12-Apr-15), 2 PM CEST, please open a ticket. Kind regards

Hello! Please see here: https://airvpn.org/topic/14019-paypal-ipn-problem Your subscriptions will be fixed very soon. Kind regards

Hello! We inform you that PayPal has been sending intermittently in the last hours Instant Payment Notifications which appear to be incorrectly formatted and can not be processed by our system. Therefore, we have decided to momentarily suspend payment acceptance from PayPal: hopefully PayPal will fix the problem very soon. If you have paid while this problem was occurring your account subscription might still be not active. In these cases do not worry, the subscription will be validated in a few hours. Kind regards AirVPN Staff

Hello! Everybody is in the queue normally. Kind regards

Hello! Thank you for your subscription! It was a PayPal problem (Instant Payment Notification badly formatted - PayPal fixed the issue in 4-5 hours). No problems detected at the moment. Kind regards

Hello! Our commitment is limited in time: we assure you that should they make any similar request even in the EU, we would cancel immediately the server. It is useful to confirm on the ground whether there's interest in servers in the Czech Republic (as it seems according to customers requests) or not, in an infrastructure that complies to our technical requirements. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s servers located in the Czech Republic is available: Becrux. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). Becrux accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Becrux supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Thank you for your great feedback. Can you please clarify the quoted sentence? It's important to us because we consider Windows DNS leaks problem solved. Kind regards

Hello! We don't see this leak... anyway, how is that a problem? Kind regards

We need a solution for chromium however. Some people just prefer chromium to firefox (for several reasons). I'm eagerly awaiting for a solution as my private ipv4 is being detected. Hello! If it's viable for you, enabling Eddie's "Network Lock" is a solution. Kind regards

Hello! Connecting one computer to a VPN server does not affect any other device in the local network. Your case is interesting because it appears (unless arcane router bugs) theoretically impossible. What happens to the other devices (not connected to any VPN server) in the network? Kind regards

Hello! We don't throttle anything. Kind regards

Hello! Eddie can run in Mavericks and Yosemite. Previous OS X versions should run Tunnelblick (free and open source software as well). Kind regards

Hello! Unsure whether it can help calculations return on the right track on your system: you have to consider that x throughput on the tun interface means also (at least) x throughput on the physical interface, so a tool that calculates total system bandwidth in usage by summing up all the network interfaces activity will return a value that's at least double (X*2) than the "real" one. About data consumed on the server, that could be right, when you consume x bytes on your system, you are in reality consuming the double or even more traffic to the VPN server. Not that's really important for you (it is for us when we need to calculate required bandwidth), because you have unlimited traffic with any Air subscription. We will check the displayed value on the control panel to confirm or deny that. Kind regards

Hello! OS X versions older than Mavericks should run Tunnelblick, which is free and open source as well. https://airvpn.org/topic/11802-using-airvpn-with-osx-tunnelblick Kind regards

Hello! We really meant "Force DNS", which is only available on the client for Windows, because the topic of the thread pertains to Windows 7. Kind regards

@pfSense_fan Hello! An issue has been fixed on XMPP server, can you please try again now? Kind regards