Staff

Hello, if possible do not use OpenVPN over SSL, go straight to UDP direct. Do not trust any speed test, including ours, they are not reliable. Kind regards

@fantastico As we wrote previously please read here: https://airvpn.org/topic/9608-how-to-accept-dns-push-on-linux-systems-with-resolvconf Kind regards

Do what please? Hello! "DNS push" is the "push" of VPN DNS servers IP addresses from our servers to your client (more in general, it is an OpenVPN DHCP-push). Your client is free to accept or not the DNS push. If not accepted, no DNS will be modified on your system. Ok, this will let us discern whether it's a DNS issue or not. Yes, the DNS servers administrators should configure the servers accordingly. In general, you should not worry about it, because one of the purposes of our service is protecting you against DNS queries snooping/sniffing for profiling or more sinister purposes, so in general one does NOT want to use his/her own ISP DNS or send out DNS queries in plain text. IF our explanation of the problem is correct, it's because OpenVPN for Windows comes packaged with OpenVPN GUI which by default accepts DNS pushes. Kind regards

@fantastico Apparently it could be just a DNS issue because the connection is successful. From the logs it comes out that you do not worry about DNS push, but you must do it if you don't run our client. What happens if you try to ping directly without names resolution (for example "ping 8.8.8.8")? In one case, maybe the previously configured DNS servers did not accept queries from outside their network, in the other case (colleague configuration) they did. Please see this guide in our "How To" section: https://airvpn.org/topic/9608-how-to-accept-dns-push-on-linux-systems-with-resolvconf If you don't have resolvconf package installed, either install it or just use our client: it has another method to accept DNS push (resolv.conf direct handling). Kind regards

@fantastico Please publish OpenVPN logs from computer A, taken after a connection to a VPN server has been allegedly established. They could have some useful clues. Kind regards

Hello! Yes, at the moment translation into Spanish is needed. Kind regards

Hello, if you run our client Eddie you might like to activate "Network Lock" option to prevent any leak, including leaks in case of unexpected VPN disconnection. https://airvpn.org/topic/12175-network-lock The method suggested by dd79 is NOT safe in general, due to potential DHCP lease renewal. Please see here for more details: https://airvpn.org/topic/9787-the-pros-and-the-cons/?do=findComment&comment=11501 (see UPDATE 2 and UPDATE TO UPDATE 2). Kind regards

Hi: yes, you're right, currently the viewer needs to pause the video to read the whole block. Kind regards

Hello, actually not, it is the total time needed by your browser to require via http a 1 byte file to the VPN server and receive it, but as a relative value it is good. And yes, using the client can be quicker (the client really pings). Kind regards

Hello! Yes, please browse to the "Status" page of our web site https://airvpn.org/status The numbers displayed in ms for each server provide you with a relative (not absolute) latency which is a very precious information for your needs. Kind regards

Hi! At the moment we do not provide a proxy service (although some features of our service might vaguely recall a proxy service), but a Virtual Private Network. Yes, definitely! Kind regards

Hello! You might have noticed that something new is in our home page: our first promotional video! It is is visible in our home page, totally hosted on our servers, as well as on YouTube at the following URL: https://youtu.be/N7XMArI3bpACurrently it's subtitled in English, Italian and Chinese many languages. If anyone wants to help us translate the video, please download an existing subtitle files: English - https://airvpn.org/static/video/main_en.srt Italian - https://airvpn.org/static/video/main_it.srt Chinese - https://airvpn.org/static/video/main_cn.srt translate it without changing timings and send it to us. We are interested in Spanish and German, but any language is welcome. Gift guaranteed Kind regards AirVPN Staff

Hello! Please upgrade to client version 2.7 and try again. If the problem persists, please try a connection in TCP. You can change connection mode in menu "AirVPN" -> "Preferences" -> "Protocols". Feel free to post the logs in TCP as well. If the client keeps failing in UDP and/or TCP at "checking route" state, disable the check: in "AirVPN" -> "Preferences" -> "Advanced" un-tick "Check if the tunnel effectively works", click "Save" try again a connection, open a browser and browse to airvpn.org. Check whether the central bottom box is red or green. Feel free to update the thread. Kind regards

What is the referral system? Referral system is a method to allow a person to gain money when another person buys a service or a product recommended by the first one, typically through a referral link. A detailed referrals' page is available in Client Area, in Referrals page. It shows the URL that referrals need to use and some ready to use banners. It also lists the recent customers linked to the referrals and the latest account credit charges. When a customer follows a referral link, a one-month validity 'referred_by' cookie is created in the customer's browser. If it already exists and already points to the same referral, it gets renewed for one month. If it already exists but does not point to the same referral, the original referral still remains. During an account creation, a customer having the 'referred_by' cookie is linked to the referral. When a new referred customer buys an AirVPN service for the first time, 20% is credited in 'Account Credit' of the referral person. Higher commissions are available when mid-term aims are reached. Contact us if you are interested in a mid-term commitment. Pricing & Currency Your commission percentage is computed on the NET price In case a currency differs from EUR (including cryptocurrencies), your commission is always in EUR, computed at the exchange rate valid when the referred user made the payment. Scenario examples: If a user follows your referral link, and it's the first time in a month that he/she browses airvpn.org website, any account that this user will create is associated to the referral. If a user follows your referral link after having followed a different referral link of another website, the first referral is the one that remains valid (for one month).

Hello! In spite of your correct operations, the tun/tap adapter still does not come up. Please re-check everything, including possible antivirus or security programs that could be blocking access to the network interfaces or anyway to system files. Is the DHCP client service running? Kind regards

Hello! It could be a problem related to the Mono framework, could you please try (if you haven't already done so) the portable version which includes a different Mono version and has been reported as working in Mint 17? We're going to test Linux Mint 17 in the very near future, but please feel free to report back. Kind regards

Hello! The tun/tap interface (the virtual network card used by OpenVPN) does not come up. Please try to run our client Eddie, which includes some additional code which tries to force the interface up. If the client attempt does not work, please follow all the steps described here: https://airvpn.org/topic/8320-solved-connects-but-ip-doesnt-change-on-windows-server-essentials-2012/?do=findComment&comment=8321 Kind regards

Hello! The problem has been fixed. Older activations are now in the queue and will be processed in few hours. Should you have still problems with your account activation please feel free to open a ticket. Kind regards

@nash Hello! Your message has been forwarded to the client developer leader. Thank you! Kind regards

[EDIT: PROBLEM FIXED] Hello! We're currently experiencing an issue with IPNs (Instant Payment Notifications) which is causing hours of delay in accounts subscriptions activations. We have already started to investigate, as soon as we discover the cause of the problem we will work to fix it in the shortest possible time. We apologize for the inconvenience. Kind regards

@splatter DHT is a complete replacement for trackers and it is of course to be strongly preferred over trackers because it solves one the major problems of bittorrent (centralization due to trackers). We don't know why you find issues with DHT, try to boost peer discovery with PEX. On which VPN servers do you experience the problem you report? Kind regards

Hello! Knowing your IP address is inevitable at some stage, otherwise there would be no possible communication in any way. However the IP address is not stored (or even less sent to third-parties!) in any way, so it is lost as soon as you disconnect. By the way, you can hide your real IP address even to our servers by connecting for example OpenVPN over TOR. We don't block TOR nodes, of course, neither on the web site nor on any VPN server. About the post you linked: yes, we send OpenVPN logs to /dev/null - it is not correct what they state about stats in this case, so our system looks slightly more secure in this respect because they do not send logs to /dev/null. Since we do it, we cut the main problem at its root. Instead they chose to run an OpenVPN version re-compiled by themselves and very correctly disclosed the diff source code, an interesting choice and also a necessary one for peer reviews, but we do not need this complication for the aforementioned reasons. Our solution provides as well the not secondary advantage for which we can count on global peer reviews on security of OpenVPN mainline. Kind regards

Hello! We have no idea how the comment author imagined such a completely fantastic scenario. "AirVPN Hack Executed" is just a line of our client logs, printed when some appropriate operations are performed to patch a (now rare) problem in some Windows 8 systems when the tun/tap interface does not come up. The tun/tap interface is the virtual network card used by OpenVPN. See also here: https://community.openvpn.net/openvpn/ticket/316 Our client is free and open source so anyone can examine the source code (and compile it) available on Github: https://github.com/AirVPN/airvpn-client Kind regards

Hello, yes, you could be right, see also here: "To make these increasing snooping efforts more difficult, the tracker operators have decided to take a drastic measure. The three top trackers have all implemented a ban list which includes the IP-address ranges of many of the larger hosting providers, which are frequently used by anti-piracy firms." https://torrentfreak.com/public-bittorrent-trackers-ban-piracy-monitoring-outfits-140523 From which servers do you experience this issue? Why do you use public trackers instead of DHT? Remember that public torrent trackers not only are obsolete, but they are the heaven of IP harvesters, copyright trolls and other mentally deranged people. If and when possible, they should not be used. Kind regards

@Fringe Hello, what happens with a TCP connection? You can change connection mode in Eddie in "AirVPN" -> "Preferences" -> "Protocols". About OpenVPN GUI, you failed to run it with administrator privileges, can you please try again and report back at your convenience? From the initial symptoms, maybe your ISP partially disrupts UDP, or at least certain UDP streams. If this is the case, then Eddie correctly detects a routing failure. We have been experiencing this behavior with some ISP. Kind regards