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Hello! Ports are forwarded to the system VPN IP address on each VPN server each system is connected to. Kind regards

Hello! Since you can connect in TCP it's not a client bug. Both the Air client and Tunnelblick are OpenVPN wrappers. It's OpenVPN that can't enter the VPN in UDP. Before anything else you should make sure that no packet filtering tool, either on your system or router, is interfering with UDP (and/or OpenVPN) packets. If it's your ISP the culprit blocking UDP or anyway interfering with it, the only solutions are connections over TCP or changing ISP. Kind regards

@mrmindway Please make sure that your router queries VPN DNS servers and that the devices connected to the router query either VPN DNS servers or router (and not any other DNS). Kind regards

Hello! We're very glad to inform you that two new 1 Gbit/s servers located in New York City and Atlanta, GA (US) are available: Zosma and Kaus. UPDATE 16-JUL-16: ZOSMA WITHDRAWN (reason: provider could not keep up anymore with the previously agreed monthly traffic) The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Zosma and Kaus support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! It's a problem of the program you're using. Netflix USA is perfectly accessible from the servers you cite. The Netflix application does not run correctly on our testing system. In one three of our testing systems with Windows 10, it even crashes regularly. We confirm there are no problems with Netflix USA. Kind regards

The problem has been solved and therefore the topic has been locked to prevent FUD. If new problems arise, a new topic can be opened. Kind regards

Hello! A correction is not possible because we do not have access to Netflix CA. Therefore, from the Canadian servers it's a choice between Netflix USA or no Netflix at all. Kind regards

Not really in this case. We only re-route if the local Netflix blocks the VPN server in the specific country (or if a local Netflix does not exist, of course). For example, from Canada servers you will access Netflix USA, because Netflix CA would be anyway not reachable. Again, please see here https://airvpn.org/topic/9223-netflix Kind regards

Hello! We already have a new one. We're waiting to have it connected, then we will be testing (we'll be fast, promised). Kind regards

Hello! Good news: Netflix USA is now accessible. Please see here for details: https://airvpn.org/topic/9223-netflix/?p=9315 As usual, it's necessary to use VPN DNS (even when you connect to USA servers). Kind regards

UPDATE 02-FEB-17: SERVER HAS BEEN WITHDRAWN. Hello! We're very glad to inform you that a new 1 Gbit/s server located in Canada is available: Cetus. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Cetus supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Hong Kong is available: Cebalrai. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Cebalrai supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We're very glad to inform you that two new 1 Gbit/s servers located in the United Kingdom are available: Algedi and Bellatrix. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). Algedi and Bellatrix accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Algedi and Bellatrix support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We do not reproduce your issues in our Windows testing machines. Anyway this does not imply that your are not right, of course. Just an important note: MTU size can not be modified on client side, because it would need to be modified on server side too. Use "mssfix" directive instead. Kind regards

That's one of the purposes of Network Lock. All incoming packets to the physical network interface are dropped. The services running on a system connected to a VPN server should respond only to packets on the tun interface, otherwise correlation attacks become possible. Kind regards

We have never blocked and we do not block NTP on any VPN server. Kind regards

Hello, we can't confirm the issue. We are able to access Coinbase and subscribe via Bitcoin even from Tor. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Paris (FR) is available: Thuban. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Thuban supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Obviously not, thanks to DHE. Worst case scenario: the person who stole your phone will be able to connect to our VPN servers. You'll need to require a certificate revocation and new key issuing. Kind regards

Hello! That's not an Eddie feature. You just need to use our VPN DNS. Eddie takes care of that, just like other OpenVPN wrappers such as OpenVPN GUI, Tunnelblick... Of course, if you run OpenVPN under Linux or *BSD, and you don't take care about DNS push from the server, then your system would not query VPN DNS. Additional info here: https://airvpn.org/topic/9608-how-to-accept-dns-push-on-linux-systems-with-resolvconf Kind regards

Hello! So, our software is free and open source, 50 antivirus say that the package is just fine, but since 3 of them claim a bunch of highly dangerous threats, you have doubts and need a comment? Kind regards

Hello! We do not detect any problem with our VPN nameservers, please specify which server(s) you experience "slow resolution" on. With your setup, you provide info about the names you resolve to the final nameserver administrators, but such requests come from our VPN servers, so your privacy is preserved anyway. However, the problem is worth an investigation because only by querying our VPN DNS you can access the geo-routing service and resolve names in OpenNIC and NameCoin namespaces. Kind regards

That's exactly what Network Lock feature in Eddie does. Thread locked. Kind regards

Hello, problem confirmed, we are investigating. Kind regards