Staff

EDIT: SERVER WITHDRAWN ON 16-JUN-2016. Reason: no technical compliance to our requirements. Hello! We're very glad to inform you that a new 1 Gbit/s server located in Ukraine is available: Nair. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Nair supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! That depends on which CPU your router is equipped with. Our OpenVPN cipher is AES-256-CBC, which is heavy for several consumers' routers CPU. Encryption/decryption of the throughput you get is very good (4 MB/s = 32 Mbit/s), and very few routers CPUs can beat that. Test a direct connection from your computer (disable OpenVPN on the router momentarily) to quickly discern whether the "bottleneck" is on the router. What is the nominal peak bandwidth you have according to your ISP? Kind regards

Hello! Access to the Configuration Generator is reserved to accounts with a valid subscription. Anyway the message should be different and more explicative in cases like yours, we have planned to change it. Kind regards

This is not what we see: in fact your account is successfully connected to some Air VPN server. Kind regards

Hello, absolutely not.... this topic can mislead readers. Please move to https://airvpn.org/topic/17190-eddie-2103-broken-with-mono-44040-under-linux/ to frame the issue correctly and add your notes. Network-manager usage is not recommended: a better alternative is running OpenVPN directly. There are no DNS leaks in Linux. And anyway this is a totally separate argument, please do not hijack discussions. Move to the aforementioned topic and do not hijack, thank you. Topic locked. Kind regards

Thanks!

Hello! We're very glad to inform you that two new 1 Gbit/s servers located in Lithuania are available: Porrima and Scheat. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Porrima and Scheat support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello, in some cases, this issue is caused by a router bug which comes out especially when handling UDP. Of course, if those devices are not connected to the router, this possible explanation must be ruled out. Anyway, please make sure that your router firmware is up to date. Side note, probably not related to your issue: when you connect multiple devices at the same time, make sure to connect each device to a different VPN server to prevent conflicts. Kind regards

Hello, this is an incorrect setting that causes the "infinite routing loop problem". See for example here http://tor.stackexchange.com/questions/1232/me-tor-vpn-how You need a different approach. For example our free and open source client determines the Tor guards IP addresses and set proper routes to prevent an infinite routing loop. Otherwise you will necessarily need a middle-box (for example a VM). Kind regards

Hello, please note that we sent a similar answer to all of your tickets through a courtesy e-mail. Kind regards

Please move here, where you can also find solutions etc. in the subsequent messages: https://airvpn.org/topic/16228-client-broken-in-opensuse-tumbleweed-after-update/?do=findComment&comment=35107 Kind regards

Hello, tickets are replied in a matter of minutes or hours, with some exceptions and your ticket is one of those exceptions. Geo-routing problems and analysis for certain services are complex and while sometimes they can be solved in a matter of minutes, sometimes (when relevant information is not public or not accurate) they require an extensive packets inspection of all the possible flows from any infrastructure used by any given service, a job which might take days and days in particular cases. Kind regards

Hello! We're sorry to inform you that the company operating (a part of) the datacenter and the IP addresses used by Tureis (Portugal) has sold its assets and ceased operations. The new owner is not planning to start operations in Portugal, and wants even to re-allocate IP addresses elsewhere. We are looking for alternative solutions, however infrastructure in Portugal has often failed to meet our requirements so we are also considering to drop the country. Kind regards AirVPN Staff

Hello, you can't run two firewalls simultaneously. You would have two programs with high privileges competing to modify packet filtering tables of the OS, with unpredictable (and usually unwanted) outcome. Kind regards

Hello! Nothing to be worried about. From the manual https://community.openvpn.net/openvpn/wiki/Openvpn23ManPage --persist-tun Don't close and reopen TUN/TAP device or run up/down scripts across SIGUSR1 or --ping-restart restarts. Kind regards

Hello! An FTP server requires some specific configuration because of the way it handles ports. You also need to consider the different behavior in passive and active modes. Please see here: https://airvpn.org/topic/1700-ftp-server-and-client-on-air-vpn/?do=findComment&comment=1702 Kind regards

Network Lock works perfectly on tens of thousands Windows machines and what you report is normally impossible. It could be explained if you have concurrent firewalls running or malware. Check the firewall rules when Network Lock is enabled. Kind regards

Hello! Hulu is not accessible from any Air server since a year ago or so. Perhaps they are progressively restricting access to IP addresses supposedly assigned to residential ISPs/lines. Kind regards

Hello! We're very glad to inform you that two new 1 Gbit/s servers located in Newark, NJ (US) are available: Miaplacidus and Rasalas. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Miaplacidus and Rasalas support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We're sorry to inform you that server Beid suffered a very severe hardware failure. Repairing it is not a viable option, unfortunately. However, we're glad to inform you that twelve new powerful servers will be shipped to the SE datacenter in the very near future and one of them will replace Beid. Kind regards AirVPN Staff

Hello, please make sure to not modify tun-mtu size, it must remain consistent with the server settings. Have you already tested lower mssfix values, even as low as 1300 and also ruled out any possible UDP capping from your corporate firewall and/or any other tool in your network and system? If so, try an "OpenVPN over SSL/TLS" connection. It will add remarkable overhead (double tunneling, OpenVPN forced to work in TCP...) but if your ISP is performing traffic shaping against OpenVPN that's higher than the additional overhead, you might get a net performance gain, even a substantial gain. You can change connection mode in the Air client window "AirVPN" -> "Preferences" -> "Protocols". Kind regards

Just for reference: https://airvpn.org/topic/11541-command-line-edition-and-syntax/ Kind regards

Hello, yes, from our UK servers you can access Netflix US. This is due to our geo-routing system. Kind regards

Hello! Amazon Prime is not accessible (and it has never been accessible in the last months). No micro-routing support has ever been implemented for it and probably it will not be implemented in the near future. Various Netflix (USA, Spain, Netherlands and Canada only) are accessible as usual. BBC iPlayer: accessible only from some servers at the moment of this writing, we're investigating the problem. Kind regards

Hello, for any doubt or new calculations., if you don't want to make them by hand, you can use a "CIDR/VLSM calculator", for example http://www.subnet-calculator.com/cidr.php Kind regards