Staff

Hello, there is a pinned topic in this very same forum pertaining to the issue, have a look at it. https://airvpn.org/topic/14829-can-only-connect-to-the-internet-browser-through-airvpn Kind regards

Hello, it looks related to a libgdiplus bug. Please see here for more information and a possible fix: https://airvpn.org/topic/11573-opensuse Kind regards

Hello! You have the option. Pick "PayPal" to deliver a one time payment with PayPal. Pick "PayPal subscription" if you wish a PayPal subscription. PayPal will try to charge your account periodically according to your plan and transfer the money to Air account, so you will have recurring and automated payments (if funds are available). If you unintentionally picked "PayPal subscription", no worries. Log into your PayPal account and delete the authorization for such subscription. Kind regards

Hello! It is a rare occurrence caused by a bug in Eddie 2.9.2. Please upgrade to 2.10.3. In the usual download page click "Other versions" then select "Experimental". Kind regards

Hello, automated renewals are not possible at all with 3 days plans. They are possible only with the "PayPal subscription" payment method with longer plans. Kind regards

Hi the problem is under investigation. Kind regards

Hello, normally, this happens when you pay via eCheck. According to PayPal an eCheck needs 3-5 working days to clear. After we led a brief investigation, this really looks like your case. When the payment is actually delivered, then the system will activate automatically and immediately your account plan. Please feel free to open a ticket and provide PayPal transaction ID if you wish a more thorough investigation from us. Kind regards

Hello, please do post documents, they can be interesting for many readers. Assuming that no human error is committed (and that's a big assumption, of course) normally an adversary as the one you describe can be defeated under the aspects you cite, except when you already are a specific target (however, in this case the scenario is totally different and attacks, even physical attacks by real persons in your home or work place, against your own devices, must be considered). See here for more details on some scenarios in which it is possible and relatively easy to defeat some types of high power adversaries. https://airvpn.org/topic/54-using-airvpn-over-tor/?do=findComment&comment=1745 The example cites Tor over OpenVPN and OpenVPN over Tor, but course any analogous solution could be applicable. Kind regards

A very odd conclusion on the basis of what you have reported... On the contrary, all the leaks up to now confirm that NSA is not able to crack ciphers currently used by our service. That's exactly why they need backdoors or directly the keys. If you further read between the lines you'll also see what tremendous effort is putting NSA to bypass encryption, never to crack encryption directly, except for very special cases with very specific ciphers. They know the math very well. Kind regards

Hello, each connection from the same account must go to a different server. If you don't need remote port forwarding, than you can connect different devices to the same VPN server from the same account but only to different ports/protocols. Kind regards AirVPN Support Team

Hello! That's fine. The latest Eddie package includes OpenVPN 2.3.8 (warning: recompiled by us to fix a years ancient and irritating bug) and OpenSSL 1.0.2d but Eddie not does interfere with your Linux system installed packages OpenVPN and OpenSSL, if they are already installed. You always have a free choice. Kind regards

Please check with this "How To" article: https://airvpn.org/topic/9270-how-to-forward-ports-in-dd-wrt-tomato-with-iptables just in case you have missed it. Kind regards

Hello! It was published also on Twitter, Facebook and we see it has been re-published in dozens of forums and re-tweeted hundreds of times by many different accounts. Additionally the web site BestVPN spread the information as well. You might like to subscribe to our News RSS feed to not lose news and annuncements. Click on the orange RSS icon on bottom pages of the forums and pick the option you prefer. Kind regards

Hello, we're glad to see that your account is downloading at 40-60 Mbit/s (i.e. up to almost 8 MB/s) and is connected without interruptions since 42 hours ago. And you posted this message just a hour ago or so. A correction of your claims would be very nice, thank you in advance. Kind regards

Hello @submergency, thank you for your analysis and your co-operation offer, they are much appreciated. You have also to consider that while the Singapore and Hong Kong servers are used by hundreds and hundreds of customers, the Korea server remained operative almost for a month and its usage was negligible. It was used by 9-10 users. By the way, let's discard marketing reasons at the moment, since our mission takes precedence over them. The true problem is that it is not acceptable for us to keep a server in a non-neutral datacenter, so any solution of this kind is not realistic at the moment. Kind regards

Hello! A new experimental version 2.10.3 is available. Bundled with OpenVPN 2.3.8 (OpenSSL 1.0.2d), graphics improvement for better Windows 10 compatibility.

That's very interesting. Could you please specify which servers work for you and which not? Kind regards

Hello, since it worked for a while it should be ruled out that the problem is with the Air client or the tun/tap interface driver and you should look for some other reason. Kind regards

Hello! The problem is here: . 2015.08.13 11:12:04 - OpenVPN > Warning: route gateway is ambiguous: 192.168.11.1 (2 matches) You have the same gateway on two different network interfaces. If it's a viable option for you, the fastest solution is just using only one network card for your default gateway. Kind regards

Hello! It appears that Eddie 2.9.2 has various issues with Windows 10. When you run Windows 10, we strongly recommend that you upgrade to Eddie 2.10.2 Experimental. In the usual download page please click "Other versions" then select "Experimental" to point to it. Select the proper version for your Windows edition and download it. Eddie 2.10.2 features some important bug fixes as well from version 2.9.2. Kind regards

Hello! It appears that Eddie 2.9.2 has various issues with Windows 10. When you run Windows 10, we strongly recommend that you upgrade to Eddie 2.10.2 Experimental. In the usual download page please click "Other versions" then select "Experimental" to point to it. Select the proper version for your Windows edition and download it. Eddie 2.10.2 features some important bug fixes as well from version 2.9.2. Kind regards

Hello! It appears that Eddie 2.9.2 has various issues with Windows 10. When you run Windows 10, we strongly recommend that you upgrade to Eddie 2.10.2 Experimental. In the usual download page please click "Other versions" then select "Experimental" to point to it. Select the proper version for your Windows edition and download it. Eddie 2.10.2 features some important bug fixes as well from version 2.9.2. Kind regards

Hello, on which server it does not work? can you try to connect to the server “wezen” for example and verify if it works? It is mandatory to use one of our VPN DNS (10.4.0.1, 10.5.0.1 etc, see https://airvpn.org/specs) in order to have full access to the additional anti-geo-blocking service. In AirVPN Client check this AirVPN=>Preferences=>Advanced=>DNS=>"Check if the tunnel uses AirVPN DNS" (checked) Kind regards

Hello! If you run our client Eddie in Windows 10, it already sets VPN DNS for ALL network interfaces by default (unless you explicitly configure it not to do it, of course). About the last part of the article: please note that this option is already available in Eddie 2.9.2 and 2.10.2 Experimental. Kind regards

Hello! This is a report of what happened in the datacenter where most of our NL servers are located, directly from the company managing director. The two outages were anyway limited in time (10-15 minutes). We are confident that the datacenter operated by Instant is constantly improving the service quality. In the last months we have anyway added a significant amount of servers all around Europe to add redundancy. Our infrastructure is no more critically tied to Netherlands as it was before with Leaseweb, which (at least for the Netherlands and USA) is unfortunately no more a viable option for the service we offer to our customers. The new datacenter in the Netherlands is fully compliant to all of our requirements and the two short outages which occurred today are a minor inconvenience that should not occur anymore in this way. Kind regards