Staff

Hello! We do not use and we have never used OpenDNS. We have our own DNS servers which resolve also NameCoin and OpenNIC names and allow you to use Geo-Location routing. OpenDNS is not even compatible with our mission and DNS features of our DNS servers are reported very clearly, in part even in the home page, anyway please see: https://airvpn.org/specs @6501166996442015 Where in the world did you get the weird, curious, creepy, strange, peculiar, bizarre (ok, enough with the Thesaurus ) idea: "but seems AirVPN is now using OpenDNS to manage their DNS."? Kind regards

Hello! This is possible only if you made an insecure transaction, for example over http instead of https. In this case all of your data travel unencrypted between the final destination and the VPN server. A VPN (or any proxy, or Tor, or whatever you can imagine) can never replace end-to-end encryption! Just use end-to-end encryption and not even the VPN operators can sniff your credit card transactions. We are quite convinced that any non-criminal service NEVER allows credit cards transactions in clear text. Either you were hijacked from inside your system or you have a spyware inside your system or the service from which you bought has a security leak of your credit cards credentials. All of these cases are obviously out of any VPN scope or purpose, it's your own responsibility only. Kind regards

Hello! Can you please re-download? Kind regards

Hello! Please see here: W 2015.04.14 09:56:33 - Recovery. Unexpected crash? When Eddie 2.8.8 and older versions (up to 2.5, where Network Lock was implemented for the first time) are killed without grace they will de-activate Network Lock at the next startup. This behavior has been modified in Eddie 2.9 Experimental. Currently the latest experimental version is 2.9.2: https://airvpn.org/topic/13957-eddie-29-experimental-available Kind regards

Thanks! News for our beta testers: a major step in Eddie development will be the support of ANY ovpn configuration, with automatic import of ovpn configuration files of our VPN service competitors. Some features depend on server-side software (DNS/Route checking and SSH/SSL tunnel for example), but major features (including Network Lock) will be available. We have planned this because our mission even focuses on helping people with FOSS software for privacy protection. Using our VPN service and servers is a sustainable method to allow us to work according to our mission. Kind regards

@rainmakerraw Hello! There was a wrong 2.8 version inside the "2.9" RPM archive, we apologize for the issue. It has been fixed, please re-download. Anyway, dpkg (in general .deb installers) has no problems in packages re-installation even if the package is the same version of the one already installed, while rpm may refuse to re-install. This may be a problem for you when we release the final 2.9: if so, try with --force Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the Netherlands is available: Nusakan. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Nusakan supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

New version 2.9.2. Re-download and re-install the experimental version. The newest version shows 2.9.2 in About. Changelog [bugfix] OpenVPN Driver Installation failure that occurs on Windows 8 and Windows 10[new] New advanced option Remove the default gateway route (Only Windows and Linux)About the new option, It removes the default route 0.0.0.0 when the VPN connection is established, and restores it at disconnection. If Eddie crashes or is killed [ungracefully], when relaunched it recovers automatically. Under Windows, if activated this option resolves the WebRTC leak. Please use with care, it's an experimental feature.

Hello, are you querying VPN DNS? Kind regards

Hello! If the problem is in the firewall, a flush of the rules while the client is not running will solve it. Should you need more specific instructions please specify the Operating System which you experience this problem on and the Eddie version you're running. Kind regards

Hello! Could those who experience tun/tap driver installation problems with 2.9.1 publish Eddie logs? Especially all lines starting with "OpenVPN Driver ..." and "Tunnel driver will be upgraded ...". Thank you! Kind regards

WINDOWS USERS, IMPORTANT: Re-download and re-install the experimental version before using Network Lock. The newest version shows 2.9.1 in About. We confirm an issue related to restoring rules in Windows Network Lock. If anyone has lost his/her rules with the previous version, activation and deactivation of Network Lock will restore them. Changelog of 2.9.1: - [bugfix] Windows - Network Lock issue - [new] Windows - Different tunnel version between XP and Vista and later versions. - [new] Windows - Tunnel driver version detection and upgrade to latest version. - [bugfix] OS X - UDP 443 selection in preferences. Nothing has changed in Linux edition that still remains 2.9.0. @athelstan: Two files backup are created in client program folder in previous (We think that it may be better to use that system path to avoid issues with accidental deletion (for example those who use the portable version and delete it when they switch to another version). But there is a bug, and we have also issues when antivirus program detects a write in system folder as 'suspicious', so we reverted in the latest 2.9.1 version the saving in the program folder. Kind regards

Hello! Our mistake, we deeply apologize. Now it has been fixed. Kind regards

Hello! Normal procedure is: - activate subscription according to FIRST payment - refund any other subsequent payment If we have doubts on what to do, we will contact you. If your account situation is still anomalous after today (12-Apr-15), 2 PM CEST, please open a ticket. Kind regards

Hello! Please see here: https://airvpn.org/topic/14019-paypal-ipn-problem Your subscriptions will be fixed very soon. Kind regards

Hello! We inform you that PayPal has been sending intermittently in the last hours Instant Payment Notifications which appear to be incorrectly formatted and can not be processed by our system. Therefore, we have decided to momentarily suspend payment acceptance from PayPal: hopefully PayPal will fix the problem very soon. If you have paid while this problem was occurring your account subscription might still be not active. In these cases do not worry, the subscription will be validated in a few hours. Kind regards AirVPN Staff

Hello! Everybody is in the queue normally. Kind regards

Hello! Thank you for your subscription! It was a PayPal problem (Instant Payment Notification badly formatted - PayPal fixed the issue in 4-5 hours). No problems detected at the moment. Kind regards

Hello! Our commitment is limited in time: we assure you that should they make any similar request even in the EU, we would cancel immediately the server. It is useful to confirm on the ground whether there's interest in servers in the Czech Republic (as it seems according to customers requests) or not, in an infrastructure that complies to our technical requirements. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s servers located in the Czech Republic is available: Becrux. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). Becrux accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Becrux supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Thank you for your great feedback. Can you please clarify the quoted sentence? It's important to us because we consider Windows DNS leaks problem solved. Kind regards

Hello! We don't see this leak... anyway, how is that a problem? Kind regards

We need a solution for chromium however. Some people just prefer chromium to firefox (for several reasons). I'm eagerly awaiting for a solution as my private ipv4 is being detected. Hello! If it's viable for you, enabling Eddie's "Network Lock" is a solution. Kind regards

Hello! Connecting one computer to a VPN server does not affect any other device in the local network. Your case is interesting because it appears (unless arcane router bugs) theoretically impossible. What happens to the other devices (not connected to any VPN server) in the network? Kind regards

Hello! We don't throttle anything. Kind regards