Staff

Hello! It's very important to know that: 1) ipleak.net does NOT work in IPv6 2) our service does NOT support IPv6, that's why our client Network Lock blocks outgoing IPv6 packets (also, the client can disable IPv6 in some systems, and re-enable it at shut down) 3) DNS leaks via IPv6 are possible, but will be blocked by Network Lock and/or disabling IPv6. Kind regards

Hello! One of the IP addresses you cite is the entry-IP address, the other one is the alternative entry-IP address. Sorry, we have edited your message to keep a weak/mild confidentiality on alternative IP addresses. Kind regards

Hello! We confirm issues related to Windows 10 latest build (13-14 Nov 2015) and tun/tap driver installation. On all of our tested systems we managed to solve the problem in this way: make sure that Eddie client is not runningremove tun/tap driver via Control Panelreboot the system (mandatory)re-install tun/tap driverKind regards

Hello, at the moment DuckDuckGo does NOT block any of our servers. Kind regards

Hello, not at all. In short, just enable Network Lock. Eddie already sets by default all interfaces DNS to 10.4.0.1. If you fear that in some hot-spot the network administrator knows the AirVPN DNS server private IP, knows that you're using AirVPN and knows how to hijack the DNS queries sent to 10.4.0,1 by the physical interface thanks to the idiotic DNS implementation in Windows, then just enable Network Lock. Kind regards

Hello, we have insert pcpartpicker.com site in our anti-geo-blocking service. Can you try again and confirm that it works now ? Kind regards

Hello, we have identified the problem. Can you try again now please ? Kind regards

Hello, we have insert skybet.com site in our anti-geo-blocking service. Can you try again and confirm that it works now ? Kind regards

Hello! HTTP Strict Transport Security (HSTS) is a web security policy mechanism which helps to protect secure HTTPS websites against downgrade attacks and cookie hijacking. It allows web servers to declare that web browsers (or other complying user agents) should only interact with it using secure HTTPS connections,[1] and never via the insecure HTTP protocol. https://en.wikipedia.org/wiki/HTTP_Strict_Transport_Security The implications of your report are deep. It means that your browsers correctly connected to airvpn.org in the past, but now are connecting to some web site that is not forcing HTTPS. Please check airvpn.org resolution in the system with this problem. Kind regards

Website: Swisscom TV Switzerland streaming television from Swisscom, Live and On Demand. Status: OK Native: CH servers. Routing: All other servers.

Hello, welcome aboard. The information you are looking for are easily and clearly accessible on our web site. It is beyond our imagination how you could not find them. This is a Frequently Asked Question, for example, and it is also reported in our guides. Did you read answers to Frequently Asked Questions? Specifically, please see here; https://airvpn.org/topic/14378-how-can-i-get-vpn-servers-entry-ip-addresses Have you had a look to our real time servers monitor by clicking "Status" from our web site upper menu? Did you know that we're the only consumers' VPN service in the world providing a tool with such features? https://airvpn.org/status "Sort of" the bollocks of the Big Brother. Our client features selections based on countries, single/specific servers, group of servers with any custom definition through user defined white list and black list, automated, asynchronous and synchronous scripting/executables triggering at seven different events and much, much more. Servers switching is unlimited and without time constraints. For additional information, please see our home page: https://airvpn.org and the technical specifications page: https://airvpn.org/specs Direct link to Frequently Asked Questions: https://airvpn.org/forum/24-frequently-asked-questions/ Direct link to Guides, Manuals and How-To: https://airvpn.org/forum/15-how-to The "Search" function available in the upper right corner, in the "Advanced" form, is quite powerful, use it, it's free. Please note that all of the above information is reported even in the welcome e-mail which is sent automatically at each new subscription. Kind regards

Hello, that's correct, logging with a username containing spaces in an xmpp server is not possible. You can't change your username in our system (you can only change your Display Name, which does not affect your username) so you'll need to open a ticket asking "Support" dep. for this action Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the Czech Republic is available: Alioth. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). Alioth accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Alioth supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! The problem is here: Your system can't resolve localhost name. This is required by Air client Eddie to communicate with OpenVPN management. It may be required by several other applications too. localhost is generally not resolved with a DNS query but at hosts level. Make sure that in your hosts file the line: 127.0.0.1 localhost is the first line in the hosts names list. How to edit hosts file in Windows 7: http://helpdeskgeek.com/windows-7/windows-7-hosts-file Kind regards

Hello, we have identified the problem. Can you try again with AirVPN servers and confirm that it works now ? Kind regards

Hello! Oh, ok, in this case what we wrote earlier is totally irrelevant. Kind regards

@Afronautz Please note that port 6970 is NOT forwarded to your client. Please see also here about port forwarding: https://airvpn.org/topic/9161-you-provide-remote-port-forwarding-what-is-it Kind regards

No.

Hello! We're sorry to inform you that according to the following message from UrDN http://www.urdn.com.ua/ all the servers in the Kiev datacenter, including AirVPN servers, have been illegally stolen by Ukrainian "security services" SBU and should be released only after payment of a bribe. We have no way to verify this message unfortunately, but in any case our servers, as you probably know, do not contain any log and/or any database and/or any sensitive information. Therefore, Procyon and Theemim will not come back anytime soon, as UrDN declares that they will not pay any bribe/ransom to get back the servers. If the message is truthful, we would like to express our complete solidarity with UrDN and condemn the acts of the Ukrainian "security services" SBU which would be identical to those of a criminal organization. Kind regards AirVPN Staff

Hello! We're glad to inform you that Eddie developer has put this issue as a priority for the next Eddie release. Kind regards

Hello! There are no particular issues on our side, the service is very good as usual. The problem must be somewhere either in your system, local network, router, or ISP... please feel free to open a ticker for further investigation. Kind regards

You can read the regulation here: http://data.consilium.europa.eu/doc/document/ST-10788-2015-INIT/en/pdf

Hello, it appears that there are some misunderstandings about the new regulation. In the worst case scenario, it just leaves the situation as it is already and has always been since years ago. But there are some interesting things for the citizen. Please read it before commenting! See also here: https://airvpn.org/topic/15717-possible-new-law-in-europe-about-vpns-and-torrents/?do=findComment&comment=33267 You can find the regulation in its current form here: http://data.consilium.europa.eu/doc/document/ST-10788-2015-INIT/en/pdf Move to that thread, please, this one is now locked. Feel free to explain how it is a bad thing for Net Neutrality instead of a (although small) step forward to it. Kind regards

Anyway, it's important to know that Network Lock is important for other purposes, not only for leaks prevention in case of unexpected VPN disconection. In Windows 10, in particular, due to DNS new phantasmagorical implementation (nope, no global DNS in Windows... again... probably never...) Network Lock can play a key synergy role in DNS leaks prevention, and a key role under a very peculiar attack exploiting usage of Win 10 DNS and Eddie settings that one of our customers found and kindly informed us of. On top of that Network Lock prevents leaks due to processes binding to the physical interface (remember WebRTC for example) etc. etc. Kind regards

Hi, actually throttling of p2p and VPN is what routinely occurs in the European Union. It is illegal, though, to do it if the customer has not been fully and clearly informed on the contract, please see here: https://airvpn.org/topic/10967-slow-airvpn-speeds-050mbs-down-or-less/?do=findComment&comment=15358 The new regulation is an additional and nice step forward to Net Neutrality, but it's still weak and actually it still allows various discriminations. However, when the regulation is in force, situation for the EU citizen will be better or equal to the current situation, not worse. Since years ISPs have put encrypted traffic to the slow lane. But since HTTP is being discarded more and more and HTTPS is becoming dominant in the World Wide Web, OpenVPN over SSL to port 443 has always been a perfect patch, because usually ISPs tend to treat pure TLS traffic to port 443 totally equivalent to HTTPS, which you can't throttle too much without impacting 100% of your customers. Kind regards