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Hello! This is because outgoing port 25 is blocked. Please switch to SSL/TLS SMTP on port 465 or 587 (or any other port supported by your smtp server). In general, it is a very bad idea, under a security point of view, sending e-mails through smtp on port 25 without any encryption on negotiation and sending. Please do not hesitate to contact us for any further information. Kind regards

What do you mean by "traffic"? Do you mean the contents of the message? Tor both encrypts and decrypts "traffic" sent through its servers/nodes. This information is obtained from Tor's official website. Hello! "Traffic" is meant as the total amount of packets, including contents of messages. In the case of TOR over AirVPN, a malicious TOR node can see your traffic (unless you further encrypt it) because when the packets get out of our servers they are no more encrypted by OpenVPN, obviously. Anyway any TOR node will not be able to see your real IP (in the worst case, it will see the exit-IP of the Air server you're connected to). TOR over Air and Air over TOR therefore provide very different scenarios. Pick the one that is most suitable for your security needs. Please do not hesitate to contact us for any further information. Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in the Netherlands is available: Orionis. The AirVPN client will show automatically this new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificate/key generator (menu "Member"->"Access without our client"). The server accepts connections on port 53, 80 and 443 UDP and TCP. As usual, no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! Your logs look ok. Since everywhere else the connection is fine, it is possible that there's something in your home line which is the issue. First of all, try to connect to a different server and to a TCP port (for example 80 TCP) in order to ascertain whether it's a line (quality, latency...) issue with Vega. Also, check your browser settings. Test also some other protocol (for example FTP, bittorrent) to determine if the issue lies in the browser. We're looking forward to hearing from you. Kind regards

Hello! If you do so, you will have TOR over AirVPN. You will be visible on the Internet with the final TOR exit-node IP address when you use a browser proxied to TOR. Air server will be able to see your real IP and TOR nodes will see the Air server exit-IP address. Traffic through TOR nodes will be already decrypted by our servers. For a different setup, consider AirVPN over TOR: https://airvpn.org/index.php?option=com_content&view=article&id=64&Itemid=122 In this case, Air server will not be able to see your real IP address, but will see the IP address of the TOR relay. TOR node you connect to (OpenVPN over SOCKS or over http proxy) will see your real IP address but all TOR nodes will see packets encrypted by OpenVPN. You will be visible on the Internet with the Air server exit-IP address. Please do not hesitate to contact us for any further information. Kind regards

Hello! MacOSX does not have, by default, OpenVPN functionalities. Tunnelblick is an open source GUI for OpenVPN which is provided pre-packaged with OpenVPN itself. Another GUI for MacOSX is Viscosity. It's not open source, though. Please do not hesitate to contact us for any further information. Kind regards

@climbxz Hello! From the logs it appears that the problem is on your local proxy 127.0.0.1:8080 which refuses connections. What proxy is it? Can you please check that it is running and accepting connections? Did you configure properly OpenVPN to connect over a proxy? Also, you might test a direct connection to our VPN servers without a proxy. Feel free to send us your air.ovpn configuration file. We're looking forward to hearing from you. Kind regards

Hello! Glad to know the issue is fixed. For a while, check whether you're really connected for additional security, and feel free to send us the connection logs. Kind regards

Hello! We allow connections on port 53 UDP on every server. Please ask your public WiFi provider about the issue. Maybe they disrupt OpenVPN connections. Kind regards

Hello! Can you please send us the connection logs? Kind regards

Hello! The private IP address assigned to the client is related to the connection port. For example, clients connecting to port 443 UDP obtain an IP address in the range 10.4.0.0 - 10.4.255.255 (Net: 10.4.0.0/16, in CIDR notation). This means that there are (2^16-2)=65534 IP addresses per port per server available to the clients. This limit is clearly more than enough, since a server capacity is exhausted much, much before. Anyway, we would love to face the problem to accommodate more than 65534 clients per port. Please do not hesitate to contact us for any further information. Kind regards

Hello! Connections over http or over SOCKS proxy are a smart feature of OpenVPN. http://openvpn.net/index.php/open-source/documentation/howto.html#http The method we suggest in our example can be used successfully in Linux Liberte as well. https://airvpn.org/tor Please do not hesitate to contact us for any further information. Kind regards

Hello! You will receive soon the answer in italian in private, since this is an english only forum. Kind regards

Hello! The problem is only with Google which considers Vega's exit IP in China and redirects you to their .hk pages. USA geo-discriminatory services anyway recognize Vega IP as an USA IP address, granting therefore access. There's nothing we can do, it's just a Google mistake (Vega is in Oregon). You could use the server Sirius, in the USA, to solve the problem. Please do not hesitate to contact us for any further information. Kind regards

Hello! Check your inbox for our support in reply to your previous e-mail. Kind regards

Hello! We would need additional information to give you proper support. Can you please send us: - the connection log - the output of the command ifconfig -a when you're disconnected and when you're connected (in private, if it may compromise your privacy). We're looking forward to hearing from you. Kind regards

Hello and thank you for your choice! A TCP port is mandatory to connect over TOR (or over any SOCKS and http proxy). Quickest solution: edit your air.ovpn configuration file and change the line proto udp to proto tcp. Also, make sure that the socks-proxy line is included with the proper settings. In case of doubt, re-generate your configuration with our configuration generator available here: https://airvpn.org/index.php?option=com_air&view=access&Itemid=100 and make sure to select the appropriate proxy type and its IP address and port number. For AirVPN over TOR connections detailed example, please see also https://airvpn.org/index.php?option=com_content&view=article&id=64&Itemid=122 Please do not hesitate to contact us for any further information. Kind regards

Hello! Very well! Here the parameters for your Tomato: Interface Type: TUN Server Address: find it with our configuration generator, according to your preferences Server Port: 53 TCP or 53 UDP or 80 TCP or 80 UDP or 443 TCP or 443 UDP Authorization mode: TLS Extra HMAC authorization (tls-auth): yes Create NAT on tunnel: Unclear, try both options Accept DNS configuration: Strict Encryption cypher: AES-256-CBC Compression: LZO (pick adaptive) Certificate Authority: paste ca.crt content in it ((from -----BEGIN CERTIFICATE to END CERTIFICATE----- included)) Client Certificate: paste user.crt content in it (from -----BEGIN CERTIFICATE to END CERTIFICATE----- included) User key: paste user.key content in it You will find ca.crt, user.crt and user.key in the air.zip package generated by our configuration generator (you need to be a subscriber). Please do not hesitate to contact us for any further information. Kind regards

Hello! No worries, you're welcome. Support has been moved to e-mail for faster feedbacks. Kind regards

Hello! Support has already been given to you, but we received no feedback from our suggestions. Did you perform any of the steps we recommended? We kindly invite you to re-read the instructions on how to use the system, to send us the connection logs and follow the recommendations we gave you. We have very many happy Linux customers and we also use Linux to connect to our servers 24h/24. Everything works fine, so please don't stay with the assumption that it's a server side problem, consider the option that there might be some problem in your system. There are NO automated answers from our customer and support service. Since we strongly support freedom of expression against any censorship, we can only say that this is your right. Personal customer support has been given to you, as well as to any other customer and NON customer in need of support. About your refund request, you already sent it twice via the "Contact us" form, you already had the proper reply and the full refund will be delivered according to our Terms of Service that you accepted. Kind regards

Hello! Could you please send us the connection logs? Have you tested different servers? You can obtain different performance on different servers for several reasons (see our FAQ). Also, try to switch port, just in case your ISP is capping bandwidth on the connection port you're currently using. Try 80 TCP, 53 UDP and 53 TCP. We're looking forward to hearing from you. Kind regards

Hello! We don' support IPv6 at the moment. For additional security, how to disable IPv6 in Windows 7: [EDIT: link removed - see next message in this thread] How to disable IPv6 in Linux: https://wiki.archlinux.org/index.php/Disabling_IPv6 Please do not hesitate to contact us for any further information. Kind regards

Hello! Thanks for the bug info, the Air client programmer will be informed. Can you please tell us which special characters created problems? Did you use Air v. 1.6? Kind regards

Hello! Thank you for your subscription! We need some further information to support you properly. Can you please tell us your OS and if you use the AirVPN client or OpenVPN client? Also, could you please send us the logs of a failed connection? If you use OpenVPN, you will find the logs on the "log" directory where OpenVPN is installed. If you use the AirVPN client, after a failed connection attempt, please right-click on the dock icon and select "Logs". A window will open up. Select "Copy to clipboard", then paste in the message. Kind regards

Hello! You need a router which supports the OpenVPN client. Most routers where you can install DD-WRT firmware support OpenVPN. If you don't have a compatible router, don't worry, you can as usual connect with any computer or device which runs Linux, Windows, Android or MacOSX. To see a list of compatible DD-WRT router: http://www.dd-wrt.com/wiki/index.php/Supported_Devices Please do not hesitate to contact us for any further information. Kind regards