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Hello! Not sure to understand the question. If what you pasted is the output of the command "openvpn", then you have openvpn installed in your Ubuntu box. If you wish to know where it is located, try whereis openvpn If you need to install it, try (as superuser): aptitude install openvpn or you might just upgrade it: aptitude upgrade openvpn Finally please follow the instructions. Remember to generate certificates, configuration and key with "Member Area"->"Access without our client" and paste the 4 files you will find inside the archive air.zip where appropriate. Kind regards

Hello! Please launch OpenVPN with the log or log-append directive. Just put the directives in the air.ovpn configuration file or launch openvpn stating the directive option. For example: sudo openvpn /path-to/air.ovpn --log-append filename You will find the logs in the file . Kind regards

Hello! Can you please tell us which program says "Invalid VPN"? Also, can you please describe all the steps you perform to obtain that message, and send us the OpenVPN connection logs? Kind regards

Hello! Please do not forward your router ports for aMule. They have nothing to do with the problem and they expose your system to dangerous correlation attacks (further details: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1616&Itemid=142). You should have obtained a "red" token, which underlines the danger. Since you have obtained a "grey token" AND you have forwarded also that port on your router, your service is not reachable neither on your real IP address nor on the AirVPN exit-IP address you're connected to. Your account have further forwarded ports which are on "green" status. Just follow the same procedure for the port which still has a grey token. In particular, please check that the port number and its protocol on aMule match the remotely forwarded port number & protocol. If in doubt: select "TCP & UDP", do not remap to a local port, and just change the port(s) on aMule to match the remotely forwarded port number(s) (leave "Local Port" field empty). Please do not hesitate to contact us for any further information. Kind regards

Hello! A grey token means that your service is not reachable. Please make sure that it is running and that the configured port in aMule matches the remotely forwarded port number, or the remapped local port number, and the protocol type (TCP or UDP). Also, keep in mind that aMule, contrarily to eMule, needs various additional forwarded ports: http://en.wikipedia.org/wiki/aMule Have a look at our FAQ for further details on how to forward ports and to map local ports to remotely forwarded ports: https://airvpn.org/faq Please do not hesitate to contact us for any further information. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the Netherlands is available: Castor. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificate/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on port 53, 80 and 443 UDP and TCP. As usual, no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! Can you please send us the OpenVPN connection logs? If you use the Air client for Windows, right-click on the dock icon, select "Logs", click on "Copy to clipboard" then paste here. If you use OpenVPN directly, locate the air.log file (on typical installation, it is in C:\Program Files(x86)\OpenVPN\log). We're looking forward to hearing from you. Kind regards

Hello! Can you please send us the connection logs? Kind regards

Hello! The rewriting was "excessive" because packets toward the entry-IP were dropped anyway even before. Practical consequences: - eMule KAD no more "firewalled" (+, meeting a widespread requirement from our customers) - two or more clients connected to the same Air server can't communicate with each other listening services (this is a + or a - according to different points of view). Timing attacks in theory can't be fully prevented on any low-latency network, but you can make the life of an adversary very, very hard if you use AirVPN over TOR. Kind regards

Hello! The swedish server Draconis will be moved to a new rack at 7 PM CET on Thursday 8 Mar 2012. Expected downtime is 1 hour. Please be aware that connected clients will be disconnected and that Draconis will not be reachable during the operation. Kind regards

Hello! Please allow 2-3 days for a reply about testing. Feel free to re-send your request if you have no reply after 3 days. Kind regards

Hello! Thank you for your nice words, they are very much appreciated. We would prefer that you make your own resarch and form your own opinion. However, we can give you some golden rules. Never show your mail provider your real IP address. Always connect your POP/IMAP/SMTP client (or your browser, if you prefer to use a web interface for e-mail) through TOR, AirVPN or AirVPN over TOR (last solution is recommended if you send highly sensitive information that, if associated to your identity, can threaten your safety). The mail provider must provide also an SSL/TLS connection to their servers. Discard providers who don't. If you keep a copy of your sent and received e-mails, store it in a hidden and encrypted volume (TrueCrypt for example is excellent for this aim). Never mount the volume if not necessary, and never leave the volume mounted if your computer is unattended. Moreover, don't forget that if you put in the content of your e-mails information that can be exploited to disclose your identity, you might destroy "by yourself" your technical anonymity layer, no matter how good and strong it is. Always assume that there is the chance that the mail provider security system can have a breach or a leak. Finally, carefully consider to encrypt the e-mail contents with GnuPG. If you do so, generate and use a public key exclusively for that account, never mix keys for different accounts. Doing so might create a vulnerability that could be exploited for correlation purposes. Obviously, all of the above must be done on an already secured and clean machine. A trivial keylogger could destroy at once all the aforementioned security layers. Please do not hesitate to contact us for any further information. Kind regards

Hello! AirVPN client v.1.7 for Windows is now available. Changelogs: - Added check for corrupt configuration file - Added fix of corrupt configuration file - Added logging of configuration file load with path - Port Forwarding now re-directs to our web server, in order to provide full advantages of the new RPF system - removed "Free Access" option, that makes no more sense (trial & authorized free accesses for activists are just Premium Accesses) AirVPN 1.7 comes pre-packaged with new OpenVPN 2.2.2. When you run the client, it will detect if you need an update of your OpenVPN package, and you can decide to authorize it to make the upgrade (or a first installation) automatically or not. Upgrade to OpenVPN 2.2.2 is recommended. Kind regards AirVPN admins

Hello! It is highly probable that the problem is caused by an AirVPN client corrupt configuration file. Since the client does not need installation, when you overwrite it the configuration file just remains there. Please upgrade to AirVPN client 1.7, now available, it will check and fix this problem. It also provides new features. Kind regards

Hello! The problem with Delphini has been fixed (it appears there was a defect in a network interface). It is now fully available, your feedback will be appreciated. Kind regards

Hello! The Air client programmer has been informed, we'll keep you posted. In the meantime, please just connect with OpenVPN or OpenVPN GUI. Direct link to instructions: https://airvpn.org/windows/ (see "Access without AirVPN client" section). Kind regards

[uPDATE: PROBLEM FIXED - Delphini up and running] Hello! We're sorry to inform you that due to some major provider's network issue, we are compelled to make Delphini momentarily unavailable. The provider's internal network or Delphini switch is currently experiencing such a high packet loss that the service does not meet our quality requirements. We requested the provider to detect and solve the problem as soon as possible. We will keep you posted. Kind regards

Hello! Not sure about your question, do you have issues to reconnect after a restart/shutdown? With the Air client, you can tick options "Start with Windows" and "Connect at startup". With OpenVPN, you can setup your system so that OpenVPN is launched at the boot with the option to connect to an Air server. We're looking forward to hearing from you. Kind regards

Fixed, thanks! Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the United Kingdom is available: Delphini. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificate/key generator (menu "Member"->"Access without our client"). The server accepts connections on port 53, 80 and 443 UDP and TCP. As usual, no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! Yes: please contact us through "Support"->"Contact us". Kind regards

Hello! The first log suggested that OpenVPN had no privileges to modify the routing table. Since the table could not be modified, your traffic was routed into the encrypted tunnel. On Win7 and a standard installation, OpenVPN logs can be found in C:\Program Files(x86)\OpenVPN\log Usually the issue can be solved by launching OpenVPN (or the OpenVPN GUI) with administrator privileges (right-click and then select "Run as administrator"). Anyway, you solved that issue. About the Air client, can you describe step by step what happens? Also, the logs can be accessed in the Air client by right-clicking on its dock icon and selecting "Logs". A window will pop-up. Click on "Copy to clibpboard" and then please paste and send to us, they may be helpful for troublshooting. We're looking forward to hearing from you. Kind regards

Hello! The correct new link is https://airvpn.org/tor It is also accessible from menu "Enter" (then clicking on the Tor icon). We apologize for the inconvenience. Kind regards

Hello! There are two potential problems here. First, RDP server listens to port 3389 TCP, not UDP. If port 3389 TCP is already reserved on our system, you can either: - change the listening port in the RDP server (it is configurable), or - remap port 3389 TCP (local port) to another forwarded port for your account. Second, we have no VPN server exit-IP corresponding to 150.*.*.*. Check the exit-IP of the VPN server your RDP server is connected to. After that, your RDP server should be reachable on the following address:port: : Please do not hesitate to contact us for any further information or support. Kind regards

Hello! We have checked that you account is authorized to access all the VPN servers (it is on premium status). Make sure that on the Air client login screen you select "Member Access". If the remote server still give you the error 403, please try a connection directly with OpenVPN. Please follow the instructions in the "Enter"->"Windows" page (direct link https://airvpn.org/windows). After that, try a connection with the OpenVPN GUI and please send us the connection logs (they are in C:\Program Files(x86)\OpenVPN\log). We're looking forward to hearing from you. Kind regards