Staff

Plaish wrote: Hello! Feel free to ask for a free period to test our services (menu "Support"-->"Contact us"). Kind regards AirVPN admins

Plaish wrote: Hello! If you are a premium member, do not hesitate to open a ticket and please attach the complete connection log file. If you are not a premium user, this is normal, since only premium members are authorized to access premium servers. Feel free to ask for a free trial premium period to test our services (menu "Support"-->"Contact us"). Kind regards AirVPN admins

aliboy wrote: Hello! Looking at the logs, it appears that the problem lies in missing configuration file and/or missing certificate. Can you please make sure that ALL the files inside air.zip have been copied and pasted in the proper directory? Kind regards AirVPN admins

aliboy wrote: Hello! Could you please provide us with the complete OpenVPN connection logs? Thank you. Kind regards AirVPN admins

balabiotto wrote: Hello! Polaris, the German server, has been and is up and running. It was also up and accepting connections at the time of your writing: could you please check your configuration? Feel free to open a ticket if you can't solve the problem. Kind regards AirVPN admins

Neo619 wrote: Hello! Recorded, real-life speeds from Italy on connections to German and Holland servers range from 4 to 16 Mbit/s. The speeds that you cite are definately an anomaly, feel free to open a ticket in order to investigate the reasons. Kind regards AirVPN admins

Hello! Altair, the Netherlands server, is going down now for scheduled maintenance. Planned intervention time: several hours. Please connect to Polaris and Sigma in the meantime. Thank you! Kind regards AirVPN admins

tommy83 wrote: Hello! Of course it is very useful. Thank you again! Kind regards AirVPN admins

tommy83 wrote: Hello and thank you very much! Kind regards AirVPN admins

Hello! Those who have received repeatedly free coupons (2-3 times in a row) will have to wait a little more. Please be patient, and don't forget to catch the codes from Twitter. Important: if you're an activist in a freedom of expression hostile regime, you can jump at once queues. Kind regards AirVPN admins

Hello! Those who have received repeatedly free coupons (2-3 times in a row) will have to wait a little more. Please be patient, and don't forget to catch the codes from Twitter. Important: if you're an activist in a freedom of expression hostile regime, you can jump at once queues. Kind regards AirVPN admins

sr71pyr0 wrote: Hello! Airvpn client has been tested under various version of Windows 7 and the errors you encountered have never been detected. We are going to look into the issue. However, in the meantime, please consider that airvpn client is NOT necessary to connect to the VPN. Please connect directly with OpenVPN client (see "Member"-->"Access without our client"). Kind regards AirVPN admins

sr71pyr0 wrote: Hello! You understand correctly and in that case there is no need to use airvpn.exe in the nodes behind the router since we provide everything the OpenVPN client needs (be it in a router or in any os): certificate, key and configuration files. It is very easy to switch between various configurations, since you can generate as many of them as you wish and rename them according to your needs, so that you can jump from one server/port to another easily and quickly. Network efficiency and load balance for the nodes behind your router will depend uniquely on your router itself. Our VPN server will see and serve just one node, with the bandwidth guaranteed for a single account. Kind regards AirVPN admins

Hello! Those who have received repeatedly free coupons (2-3 times in a row) will have to wait a little more. Please be patient, and don't forget to catch the codes from Twitter. Important: if you're an activist in a freedom of expression hostile regime, you can jump at once queues. Kind regards AirVPN admins

Neo619 wrote: Hello! Perhaps your ISP has a better peering with Germany than USA or Netherlands? There's a lot of bw free both on Altair and Sigma. That said, do not hesitate to use Polaris, of course, if it can give better performance to you; decentralization has also this nice side effect. Kind regards AirVPN admins

tommy83 wrote: Hello! Yes, correct. You don't need to install OpenVPN client on every node. With this configuration, remember that the connection between the router and your home nodes will not be encrypted by OpenVPN, of course (this is relevant only if you use the router with WiFi and no or low encryption - force WPA2). Kind regards AirVPN admins

tommy83 wrote: Hello! Yes, it is possible. From us you need configuration, certificate and key files. You can download them all through our generator, when you're premium member ("Member"-->"Access without our client"). After that, a good reference guide is here (check your DD-WRT version, though): http://www.dd-wrt.com/wiki/index.php/VPN_%28the_easy_way%29_v24%2B Kind regards AirVPN admins

seven_101 wrote: Hello! Could you please make sure you have activated the account you are using for the access? Also, could you please try to connect with the OpenVPN client and send us the complete logs? Thank you. Kind regards AirVPN admins

Hello! In our search for safe payment methods we have found something which promises to meet both our expectations and privacy requirements, BitCoin. www.bitcoin.org We wish to experiment with it. We have just prepared a limited amount of 3-months activations reserved to BitCoin payments. Those who don\'t want to make a transaction with PayPal or AlertPay can have 3 months premium membership for 26 BitCoins. If there is interest and if everything works swiftly on our side (there are no risks for the customers in this phase anyway) we will consider to put BitCoin as another payment method by default. Do not hesitate to contact us in private for all the details (menu \"Support\"-->\"Contact us\"). Kind regards AirVPN admins

tommy83 wrote: Hello! You are definately on-topic. Thank you for pointing out this important issue. We keep account data and payment data strictly separated and unrelated. However, an (international) court order may force PayPal or AlertPay to reveal transactions and with a deep investigation a correlation is, although difficult, theoretically not impossible. Such orders are issued for serious crimes. We don't want, obviously, aid such crimes. In particular, referring to our Terms of Service, any violation of the European Convention on Human Rights is strictly forbidden and we will cooperate with competent authorities in case of such violations, should we become aware of them as a consequence of competent authorities warning - significant examples are human trafficking and child abuse material dissemination. That said, we must however keep in mind some grim considerations, according to which big corporations or repressive governments may bring on legal or illegal actions in order to suffucate freedom of expression and the right to access and disseminate knowledge, culture and information. Although such actions may hardly win after a fair and due process, they could cause consequences out of the control of any proper judicial overview (just imagine, for example, retaliations of repressive regimes or organized crime against a blogger or against any source of information whose identity is disclosed). One of the aims of our service is to protect our customers and more in general the citizens of the world from those threats. Therefore, we have been studying various systems. Unfortunately the forms of payments that we have been evaluating have unacceptable conditions for us. Now, we have found something which promises to meet both our expectations and privacy requirements, BitCoin. http://www.bitcoin.org We wish to experiment with it. We have just prepared a limited amount of 3-months activations reserved to BitCoin payments. Those who don't want to make a transaction with PayPal or AlertPay can have 3 months premium membership for 26 BitCoins. If there is interest and if everything works swiftly on our side (there are no risks for the customers in this phase anyway) we will consider to put BitCoin as another payment method by default. Do not hesitate to contact us in private for all the details (menu "Support"-->"Contact us"). Kind regards AirVPN admins

Hello! Sigma, the USA node, is now online. Problems have been fixed. If you find any malfunctioning, please do not hesitate to open a ticket. Kind regards AirVPN admins

EzioAuditore wrote: Hello! The steps you have followed are correct. However, we have just performed a deep check of your account and everything is fine. The system authorizes you to connect to any server. Make sure that user.key has been copied properly from air.zip and pasted into the correct directory. Finally, there is a slight chance that the UDP protocol is causing problems: UDP packets not arriving from client to server or vice versa. This may be caused by low quality connection, router not forwarding properly UDP packets or your ISP capping/throttling UDP ports (several providers from Italy, China, Egypt and many more do that). We don't know if you're using UDP; if it's the case, try to switch to proto TCP. If that does not solve the issue, please do not hesitate to open a ticket. Kind regards AirVPN admins

Hello! It looks like you did not activate your account, so you have no authorization to connect to that server and the TLS handshaking fails. Which key are you using? How did you generate it? If you activated your account, then either you did not copy properly your key, or something is blocking the handshaking (check your connectivity, including the firewall). There is no difference with the previous connection method and as before you must have downloaded valid key and certificate. Do not hesitate to open a ticket if you can't solve the problem. Kind regards AirVPN admins

@ephraim25 Hello! Please, do not hesitate to contact us in private. Also, please note that the services you mentioned (sorry, wiped out - no ads allowed here) do not meet our features and are below any reasonable standard of security. Kind regards AirVPN admins

nirmal.singhania2009 wrote: Hello! Sorry, you can have only 1 promotional activation at a time. No accumulation of coupons is allowed, unused coupons are deleted or re-assigned, and requests for trial coupons when you're already under a free test period will be ignored. Using multiple trial coupons on the same account will trigger the anti-scam system. Kind regards AirVPN admins