Staff

Thank you for your questions! An OpenVPN client is indispensable to connect to an OpenVPN server. We have picked OpenVPN for security reasons. OpenVPN offers unrivalled security and a series of unique, extremely useful and important features. OpenVPN is not included in any operative system by default. If you download our AirVPN client (for Windows) you will be given the choice to automatically install OpenVPN, if it's not already installed on your system. AirVPN client will take care of proper configuration for your account every time it starts OpenVPN client. Other operative systems users may easily have their configuration files prepared on this site by clicking on "Access without our client" and copying all the files in the OpenVPN configuration directory. As far as we know, Shrew VPN client supports IPsec, which is incompatible with OpenVPN. Kind regards, AirVPN admins

kkatarn wrote: If the court order pertains to alleged copyright infringement on no-commercial scale, we would appeal against it. However, you are describing an extremely unlikely scenario, in which judicial authorities of different countries are already performing investigation on a person and in which THEY give us an information about this person (his/her IP address) and authorize/delegate/force a private actor (us) to turn on future surveillance/spying techniques on that person. What's more, all the operation would require several international judicial rogatory letters, which, for personal copyright infringements on no-commercial scale (which are not, in most countries, criminal infringements), appears to be a purely fantastic hypothesis. Thank you! You will be informed about solutions dedicated to customers with high bandwidth demands like you very soon! Kind regards, AirVPN admins

kkatarn wrote: Hello! Congratulations for you fantastic home fiber line. We are glad to know that you achieve such good speeds with our VPN - but we would say that they are a little more than "very decent": as a matter of fact we are not aware of other public VPNs which are capable of that performance. Now, about your question: These communications or letters have no legal value and therefore we don't even bother with them. According to data protection laws, we might even be unable to have the proper logs, and in any case we refuse to commit an illegal action, as it would be to disclose personal data to a private entity. Please note that according to art. 15 of e-commerce Directive (2000/31/EC) it is explicitly forbidden to all EU Member States to impose on any service provider of electronic communication a general obligation of surveillance on the users of the service. Obviously if an entity performs an accusation on the basis of data obtained in breach of privacy and data protection laws we reserve the right to sue that entity in order to protect our customers and our business. Also, please note that any infringement is "alleged". An infringement may or may not become "real" only after a due, impartial process, with proper judicial overview, presumption of innocence, right to be heard (including the right to a legal representation), and the right to appeal against any decision of a magistrate. See above. About any alleged crime which violates human and fundamental rights (as enshrined in the European Convention on Human Rights and the Charter of Fundamental Rights of the European Union) we are willing and glad to cooperate with authorities, under the condition that we receive a court order signed by a magistrate who has competence in our jurisdiction. This is not even an infringement... - We are sorry we can't reveal all the security systems, which anyway are put in place to protect against criminals, not against authorities which are supposed to operate within the boundaries of the law. We can only state that access to server(s) is not possible from the locations where the person responsible of the server(s) etc. lives and works, so no pressure can be put on him/her in order to (inter alia) force him/her to reveal access passwords, and even in that case access would not lead to data leak. However, please note that illegal behaviour from authorities would mean that data acquired with that behaviour cannot be used in a trial. This is neither our competence nor our duty to determine, therefore there's no need for you to specify. Thank you for your questions! Feel free to inquire further if our answers are not satisfactory or for any additional information. Best regards, AirVPN admins

The AirVPN client 0.5 has been released. We recommend to upgrade your client. This version: - added option in "Preferences" to manually insert OpenVPN path - fixed the "illegal characters in path" bug which occurred in combination with some versions of OpenVPN - included OpenVPN: now detects if OpenVPN is already installed and if not asks if you wish to proceed to install it

@Buffo Thank you for your report. We are going to inquire about client hanging under certain Windows configurations. In case of abnormal disconnection, the server will anyway release the connection after a few minutes time-out. Please check if the problem depends on your system, since the message \"all TAP-WIN32 adapters on the system are in use\" might point to a crash of virtual network adapter in your Win7 system (quickest solution is a reboot). Did you remember to kill also the OpenVPN process when you killed the AirVPN client? If you did not, probably you were still connected, and this would explain the \"already connected\" message from our server. Kind regards AirVPN admins

@hashim @hypnos Thank you! The issue about Air.zip has been fixed (previously you had to use 7-Zip or similar software to unpack the archive, now you can do it even with Windows or Mac OSX default decompressor). We are looking into client issues reported. Kind regards, AirVPN admins

hypnos wrote: Thank you very much for your extensive testing! Kind regards, AirVPN admins

The disconnections you report are not our responsability. At the moment there are no time limits to your connections and we do have accounts which stay connected 24/7. You can see the VPN status in the home page of this site. Probably the cause of the issue lies in bad quality lines. Kind regards AirVPN admins

Since AirVPN supports remote port forwarding, there are no problems in joining I2P. Just remember to configure the I2P client to make it use one of the ports you have "opened" (forwarded) on the AirVPN. Then, launch the I2P client AFTER you have connected to the VPN. This is another important "plus" that AirVPN offers you: even if your ISP keeps you behind a NAT/firewall, you can make your own service reachable from the Internet thanks to remote port forwarding. Kind regards, AirVPN admins

@tissueboy Thank you very much for your feedback and your nice words. Could you please specify, with as many details as possible, the issues you are experiencing with the client? Although AirVPN is perfectly and fully usable without the client (port forwarding included), we are working to improve the client and any full description of bugs would be very useful. Kind regards AirVPN admins

aisan wrote: Hello, no, at the moment there are no limits for all of you. Kind regards

Thank you for your kind words, it\'s great to hear that the service meets high expectations and requirements. We can ensure to you our continued commitment to maintaining high quality and performance. Kind regards.

akari212 wrote: Dear Akari212, the VPN server for the beta testing is still under-capacity (you still have a minimum allocated bandwidth of 20 Mbit/s, both up and down, in the worst case scenario). In addition to that, no malfunctions in the VPN has been detected. Please note that we have testers from within Europe, USA and some Asian countries, but none from Japan. We suspect it could be a momentary problem from your university lines. Please feel free to keep us informed about the issue. Thank you! Kind regards, AirVPN admins