Staff

rokyn wrote: Hello! We're glad to hear that you solved the problem. As a matter of fact, it is important that you connect to premium server(s) when you have paid for them: free servers are meant for non-premium members and your bandwidth will be limited even if you are premium when you connect to them. Obviously only premium members can connect to premium servers. We picked this solution to optimize performance for premium members and in order to be able to guarantee an high allocated bandwidth to them. That said, protection of user.key is very important. You might consider to keep all the keys and config files encrypted, if you are afraid that someone might gain unauthorized access to your computer. Tools like TrueCrypt are excellent, as long as you never leave your partition/files unencrypted while the computer is unattended. http://www.truecrypt.org/ Kind regards AirVPN admins

goftari wrote: Hello! Understood. Therefore, http tunneling becomes necessary. Maybe we'll consider it in the near future. Also, have a look here for AirVPN over TOR, which can circumvent that censorship (picking unlisted TOR nodes is necessary if TOR is blocked in your country): https://airvpn.org/index.php?option=com_content&view=article&id=64&Itemid=122 Kind regards AirVPN admins

goftari wrote: Hello! Try ports 53 UDP and 53 TCP. The very fact that you can write in this forum and can access this site (which are entirely https) shows that TLS connections are not blocked by your ISP or gov't. If it still does not work, it will be necessary to perform http tunneling. Kind regards AirVPN admins

jjalukkas wrote: Hello! All servers have been and are up and running. No problems are reported. So, it appears to be a problem on your side. Feel free to open a ticket, if you have premium membership you will receive assistance in a very short time. Kind regards AirVPN admins

Hello! We are glad to introduce a special discount offer for the New Year. Until January the 2nd, 2011, you can subscribe a premium membership with 25% discount. Just use the following coupon: NYD2011 How to use the coupon: login with your account and select from the menu "Member"-->"Payment plans". Pick your favourite membership then click "Continue". Enter the coupon code NYD2011 and click "Apply". Finally, pick "Checkout". Happy New Year! AirVPN admins

@Shamshir They accept your credit card, as far as we know. Pick your favourite membership type and send to info@airvpn.org Drop us a line for further confirmation (select "Contact us" option) or just state the reason of the payment at AlertPay (so that it can be linked to the account you want to be activated as premium). Kind regards AirVPN admins

shamshir wrote: Hello! Would AlertPay be ok for you? if so, just write to us (use "Contact us" option and drop a message to "sales"). Kind regards AirVPN admins

HugeHedon wrote: Hello! Because of the behaviour held by PayPal toward WikiLeaks what you say has its very good reasons. We will be discussing the issues related to PayPal in a meeting at the beginning of next year. The account on AlertPay is info@airvpn.org. You can just transfer money to that, specifying the account you want to be "premium" (you can specify that during the payment or by writing to us using "Contact Us" tool). Your account will be activated as "premium" in a very short time. In the near future, as soon as we finish the necessary bureaucratic procedures, we are going to insert AlertPay in our automated payment system. Both PayPal and AlertPay charge no fees on the buyers. For the seller, PayPal fees are slightly cheaper. Kind regards AirVPN admins

Hello! Currently we don't accept Ukash payment. What about AlertPay? Would it work for you? Downloading in premium account is NOT limited. 4 Mbit/s is the MINIMUM guaranteed allocated bandwidth, there's no upper limit. Kind regards AirVPN admins

Hello! Please keep in mind that free service does not guarantee any bandwidth. That said, please try using port 80 TCP or port 53 UDP and TCP to bypass (if any) ISPs restrictions. Kind regards AirVPN admins

Hello! New client 0.7 is available. We strongly recommend to upgrade. - [new] Load status of Servers - [change] Servers and Modes are now in two different panels, to be more user-friendly. - [fix] Minor fix to Ports windows. - [fix] TCP Modes not showed anymore if proxy is used. - [fix] Proxy bug fixed. - [new] Terms of Service - [fix] Ports no more allowed on guest account - [new] OpenVPN process detection. Kind regards AirVPN admins

Hello! It is quite obvious that if you pick "Contact us" with a non-working e-mail address we can't reply and contact you. We kindly remind you that those free coupons for premium membership we were referring to are reserved to the aforementioned persons. For any request, please use the "Contact us" option (with a valid e-mail address), we'll be glad to meet your needs. Thank you! Kind regards AirVPN admins

KuLiTuT wrote: Hello! We have just performed all the tests for the ports related to your account and they are all properly forwarded and linked to your account. Therefore it is a problem on your side. Feel free to contact us for further assistance. Kind regards AirVPN

Hello! Please open a ticket and attach the OpenVPN log file. Thank you! Kind regards AirVPN admins

Hello! Client 0.5 is now outdated. Please download new client 0.6 (0.7 will be released soon) at the following link: https://airvpn.org/repository/client.zip You can find all the instructions and the links on the "Enter" menu. Kind regards AirVPN admins

Thank you all for your very nice words! We hope to have you with us on the ongoing journey. Kind regards AirVPN admins

Hello! AirVPN is looking for resellers. Thanks to coupon (voucher), it's very easy to become a reseller. A reseller buys a quantity of coupons, and then he or she is completely free to sell those coupons in the way and at the price he or she prefers. A coupon is simply a code which can be delivered very easily. The final customer can activate the coupon bought from the reseller with a few clicks. The reseller will have continued support and assistance and full protection against frauds and refund requirements. Currently we have plans for resellers starting from 20 coupons. If you're interested, contact us at once at the following address: info(at)airvpn.org Thank you! AirVPN

xplorer wrote: Hello! It's 7 € per month or 15 € per 3 months. For all details, click on "Why us" and also select "Member"-->"Payment Plans". Buying higher volumes of subscriptions and/or become a reseller allows to have lower prices. Just select "Support"-->"Contact us" and drop us a message. Kind regards AirVPN admins

batuzai12304 wrote: Hello! If you are a beta tester since June or if you have posted useful posts (guides, hints, bugs...) in the forum, ask for free premium coupon by selecting "Contact us". Coupons are a way to say thank you to those who have used our service for several months and have helped to improve it. They are not a tool to experiment "the new speed": all the users have already experienced the high performance of AirVPN since June. Remember that commercial plans are the only way to keep AirVPN project sustainable. This project is unique in that it combines several features that you can't find anywhere in the world, just to make a few examples: no overselling, transparent bandwidth allocation, real time monitoring (open to ALL users) of servers load to check that our promises are true, full compliance to EU legal framework on data protection and privacy. Therefore, please evaluate our aggressive membership plans (15 € for 3 months). Kind regards AirVPN admins

Hello! We have performed a reset of port forwarding of all accounts. Please check the numbers of the ports you have forwarded (menu "Member"-->"Forwarded ports") after that and if necessary re-select them. Kind regards AirVPN admins

Using AirVPN with Mac is very easy. 1. Generate AirVPN zip file. 2. Install Tunnelblick, http://code.google.com/p/tunnelblick/wiki/DownloadsEntry?tm=2 3. When prompted, choose "Open Configuration Directory". 4. Copy the files from the AirVPN zip file to the configuration directory. It is located at ~/Library/Application Support/Tunnelblick/Configurations 5. Connect to AirVPN by using the Tunnelblick menu item (next to Spotlight) Kind regards AirVPN admins

Thank you for this excellent guide! Coupons for premium service will be delivered to you asap as an appreciation for that. Kind regards AirVPN admins

Links fixed! We apologize. Thank you! Kind regards AirVPN admins

dnniwa485 wrote: Sent. Kind regards

dnniwa485 wrote: Coupons are on their way via e-mail! Please note: for privacy reasons we don't want to check validity of your e-mail address when you create an account here. So if you put an invalid e-mail address, please let us know, otherwise we can't deliver the coupon. If it's the case, select "Contact us" from the "Support" menu and tell us which e-mail address you want to receive the coupon to (you might want to create an address just for this purpose). Kind regards, AirVPN admins