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Hello! No, the exit-IP address is changed only under exceptional circumstances. Kind regards

Hello! Can you please send us the logs? If you use the Air client you can't find the logs in that directory. Please right-click in the Air dock icon (after you have tried a connection over Air over TOR), select "Logs" and click "Copy to clipboard" button. Then paste here. Kind regards

Hello! Therefore it appears to be some problem in the VM and/or how the VM connects to the host: is it behind a NAT or does it access directly the host network card (bridge mode)? Also, do the logs (of the client running in the guest OS) suggest something useful? Can you please send them to us? Kind regards

Hello! Thank you for the information. The issue occurs if you had a 32 bit OpenVPN version installed and you proceed to install a 64 bit version. The bug has now been fixed on all the client versions. Kind regards

Hello! For multiple, simultaneous connections from different networks you need multiple accounts. You can use an account on as many devices as you wish, as long as they don't connect at the same time. You can use just one account to connect a full range of network devices through a "gateway", for example a computer with two network cards (Ethernet and WiFi for example) or a Tomato / DD-WRT router. In this case the "gateway" computer or the router connects to the VPN with one single account; all the other devices connect to the gateway directly and use the tunnel transparently (OpenVPN runs only on the gateway/router, so you need one account only). Since you cite iOS, maybe you have also a Mac computer. This is an example on how to setup your computer accordingly on a Lion system, just to show how simple it is: http://www.eprcreations.com/how-to-share-my-internet-connection-from-my-macbook-in-lion/ Instructions for DD-WRT and Tomato can be found on the "Enter" page (click "Enter" in the web site top menu), direct link: https://airvpn.org/enter Kind regards

Hello! Every hour the TLS key is renegotiated for additional security. During SSL/TLS rekeying, there is a transition-window parameter that permits overlap between old and new key usage, so there is no time pressure or latency bottleneck during SSL/TLS renegotiations (and the tunnel is never broken). http://openvpn.net/index.php/open-source/documentation/security-overview.html That said, your logs show two problems: in one case, the TUN/TAP interface did not come up properly. If this problem persists (but in the remaining part of the logs the problem does not occur anymore), it is recommended that you uninstall OpenVPN and you install the new OpenVPN 2.3.0 (see https://airvpn.org/windows to update the Air client as well). Upgrade to new client 1.8 and OpenVPN 2.3.0 is highly recommended if you run Windows 8. The second problem is showed in the following log line: which suggests a momentary connection drop from your ISP or (unlikely, unless you live in a human rights hostile country) an active disruption of OpenVPN connection. Kind regards

Hello! Do you refer to instructions here: https://airvpn.org/windows ? Can you tell us which issues you experienced with the instructions? Kind regards

Hello! Good, you have no DNS leaks. Yes, the very same rule. Kind regards

Hello! It is in the "Enter" page now (with an inessential modification), thank you! Check the expiration date of your account. Kind regards

Hello! There is absolutely no security issue. Kind regards

We are glad to inform you that some minor change has been applied to the configuration generator: - by default the option to embed key and certificates in the configuration file(s) is enabled - if only one file is necessary (for example if you pick one server, one port and one protocol, with "Embed" option ticked) the file will be sent uncompressed. This change allows users (in particular iOS users) not to run an unzip utility if they just download a single configuration Kind regards and datalove AirVPN admins

We are glad to inform you that due to the recent change in Apple policy iOS is now fully supported by AirVPN. Apple prohibition of running free and open source OpenVPN on iPhone and iPad is no more, therefore a jailbreak is no more necessary. The guide to connect with iOS to AirVPN servers is available in the "Enter" page (click on the iOS symbol), direct link: https://airvpn.org/ios Kind regards and datalove AirVPN admins

We are glad to inform you that a new Air client for Windows is available. Version 1.8 is now bundled with OpenVPN 2.3.0. It is available in different packages: - for 32 bit and 64 bit Windows XP/Vista/7 (compiled for .NET framework 2.0) - for 32 bit and 64 bit Windows 8 (compiled for .NET framework 4.0) The new client is bundled with OpenVPN 2.3.0 which fixes various bugs under Windows and solves several issues in Windows 8. It also includes major changes from OpenVPN 2.2.2. http://openvpn.net/index.php/open-source/downloads.html The Air client, in every version and bundled with OpenVPN 2.3.0 is available for download here: https://airvpn.org/windows Kind regards and datalove AirVPN admins

Hello! Thank you for your words, they are much appreciated. No, you should not use low ports. IPv6 is currently not supported in Air. For additional details please see https://airvpn.org/faq#p2p There can be leaks only when there's a disconnection. On Windows, there's an exception: DNS leaks, which may occur even while you are connected, because Windows lacks the concept of global DNS. Our guide for Comodo will prevent any leak, including DNS leaks. That traffic may be due to applications which are not configured to be blocked outside the VPN (even system tasks/processes). Please check if you have DNS leaks with the following service: http://www.dnsleaktest.com If you live in a human rights hostile country you should take DNS leaks seriously. Kind regards

Hello! Definitely correct. Please ignore the previous Admin post (it will be deleted). Kind regards

Hello! Apparently torrentz.eu is blocking some of our European servers for unknown reasons. We'll be working to try to circumvent the block soon. Kind regards

EDIT: maintenance ended, Pavonis is up and running. Hello! We inform you that we have planned a maintenance on Pavonis server. The maintenance will start at: 10.00 AM 22 Jan 2013 CET During the maintenance it will be necessary to disconnect all clients and close the server to OpenVPN connections. At the end of the maintenance this post will be updated and Pavonis will return on the servers monitor list: https://airvpn.org/status Kind regards

Hello! You need to add the following rule: Allow TCP Out From MAC Any To MAC Any Where Source Port Is Any And Destination Port Is 443 which is to allow connections to the TOR network before you connect to an Air server. Please not that the above rule introduces a potential leak: if the VPN connection goes down, your browser will still be able to connect to https web sites (outbound port 443 TCP). Kind regards

Hello! Thank you for your decision. There's no change, our authorized reseller is just momentarily out of stock on 1 month coupons. Kind regards

Hello! Please read carefully our Terms of Service. You are not allowed to use our service to infringe directly or indirectly, or aid or abet the violation of, any human right enshrined in the ECHR, even if you live in a country which is not bound to the ECHR. You have additional limitations in the service usage. When you subscribe to the service you accept our Terms of Service and you are bound to respect them. If you don't agree with them, you are not allowed to use the service. We are a mere conduit of data and we act accordingly. Kind regards

Hello! Yes, any browser that has been configured to connect over the TOR proxy. The TOR Project team releases the "TOR Browser Bundle", a very friendly bundle which includes an highly customized Firefox (Aurora) which does not need any modification. The browser is customized to connect over TOR and includes privacy and anonymity enhancements. The bundle is portable and includes everything you need to enter the TOR network with a few clicks. You can only tunnel TCP over TOR, not UDP. For many more information, please browse the TOR Project web site: https://www.torproject.org If you wish to tunnel UDP over TOR, you can do that with UDP over TCP (see https://airvpn.org/tor ). Anyway you should never tunnel torrent clients over TOR, both for technical and ethical reasons. Kind regards

Hello! Please feel free to use the "Contact us" form (menu "Support") for the above request at your earliest convenience. Kind regards

Hi jessez, about DHCP: # Allow access to DHCP server - I don't use DHCP, so uncomment if you do # iptables -A INPUT -s 255.255.255.255/32 -j ACCEPT # iptables -A OUTPUT -s 255.255.255.255/32 -j ACCEPT the second rule should be changed into: iptables -A OUTPUT -d 255.255.255.255 -j ACCEPT Kind regards

Hello! Can you please elaborate about what times out? Can you also please send us OpenVPN logs? Kind regards

Hello! In order to send the logs in text format just click on the "Copy to clipboard" button and paste where appropriate. For an explanation of the message, please see here: http://openvpn.net/archive/openvpn-users/2004-09/msg00068.html A backtrack can occur now and then with connections over UDP, for several reasons (momentary network congestion, momentary high-latency...). If you see those log lines sporadically, you should not worry about them. Please feel free to contact us again if, on the contrary, you get a large amount of backtracks in a short time. Kind regards