Staff

andla wrote: Hello! You can read here for a full documentation on the subject: http://openvpn.net/index.php/open-source/documentation/howto.html#pki Kind regards AirVPN admins

shooterroot wrote: Hello! We don't monitor the activity of our customers and we don't keep logs, we act as a mere conduit of data/information. If a jurisdictional competent authority should warn us about activities performed through our VPN servers that are related to an alleged violation of human rights we will provide an appropriate response and take the proper actions according to our Terms of Service and Privacy Policy, available at the bottom of each page of this website. Such authorities do not include private actors (typical example: copyright trolls). Recently we released the following statement which might be of your interest: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&id=892&catid=3#892 Kind regards AirVPN admins

shooterroot wrote: Hello! Unfortunately it's nearly impossible to give an universally good answer to a generic question. Can you please be more specific? What do you mean with "people handed over"? Also, please refer to our Terms of Service and Privacy Policy. Kind regards AirVPN admins

perhentian wrote: Hello! Not really... in all the screenshots you sent, the destination IP address is never the VPN server exit-IP address. Kind regards AirVPN

perhentian wrote: Hello! Glad to know that the issue is resolved. Important: from the attached screenshots, you can see that uTorrent does NOT try to connect to the external IP address of any VPN server (exit-IP). Kind regards AirVPN

Hello! Problem detected and fixed. Please let us know at your earliest convenience if everything is fine for you now. Kind regards AirVPN admins

perhentian wrote: Hello! Working on it. We will keep you posted. Kind regards AirVPN admins

andla wrote: Hello! First of all, have our configuration generator prepare all the files you need for your OpenVPN client (configuration file, server certificate, CA certificate and the private key). The generator is available on menu "Member"-->"Access without our client". It will prepare an archive (air.zip) according to your preferences. Please note that you need a premium subscription to access the configuration generator and our servers. Once you have downloaded the air.zip archive, decompress, copy all the files inside it, and paste them (upload via ftp for example) in your VPS OpenVPN client configuration directory. Finally, launch OpenVPN (via the GUI or from a shell). If it does not work, check with your VPS provider if you need any particular intervention from them to run a VPN client. Specify that you'll run it as a client, not as a server, and that it is OpenVPN. Running an OpenVPN client inside a virtualized environment should raise no particular issues (while a server does), but it's better to check with your provider in case you find some problems. Do not hesitate to contact us for any further information. Additional information from you (Windows version, virtualization software used for the VPS) might help. Kind regards AirVPN admins [EDIT: if you wish to run an OpenVPN server on a VPS, please refer to OpenVPN documentation and forums]

Hello! We're very glad to announce that, from now on, the entry-IP address of each AirVPN server is different from the exit-IP address. The modification enhances protection against correlation attacks from adversaries capable to monitor vast portions of different networks and fixes the OpenVPN-related issue reported here: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=918 Kind regards AirVPN admins

Hello! We're glad to inform you that Vega is up and running again. Kind regards AirVPN admins

catid=4&id=978

SpookySR wrote: Hello! It's not your fault, Vega went down again presumably just a few hours after it was up again. We are starting to look into it, and we might need further clarifications from the datacenter. We will keep you updated. We apologize for the inconvenience which is unfortunately not depending on us. Kind regards AirVPN admins

Hello! Vega is now up and running. Kind regards AirVPN admins

gaspar77 wrote: Hello! Please use the form "Contact us" on the menu "Support" to ask for a free trial. Kind regards AirVPN admins

@balthazett Hello and thank you for your nice words! We assure you that we'll continue to do our best to improve the service. Altair has been relocated to what we like to call a "shadow" server, that is a server that should be kept hidden and ready in a few minutes/hours for any emergency. You're right, Google detects Vega IP address as allocated to Hong Kong. We suspect this happens because the address block has been spread by IANA in several and very distant areas in the world. Unfortunately we can't do anything about this, apart from warning Google about the mistake. It's very important, however, that US based geo-discriminatory services properly detect the IP address as from the USA, so that it's possible for our premium members to access those services (e.g. Hulu, Netflix, Pandora) even when they travel or live outside the USA. Last news on Vega are not good at the moment, the server does not boot - we hope it's not a serious hardware failure. We will keep you posted as soon as we receive more details. Kind regards AirVPN admins

Hello! Since the downtime has now exceeded 48 hours, the "shadow" server Altair has been brought back online to provide further bandwidth until Vega is repaired. Kind regards AirVPN admins

UPDATE: VEGA SERVER IS UP AND RUNNING Hello! At around 1 PM CET the american server Vega suddenly went offline and became completely unresponsive. We're investigating into the issue. We also have now confirmation that a datecenter technician is taking care of it to determine what happened and try to put the server online again. We will keep you posted. In the meantime, if you need a USA server, we kindly ask you to connect to Sigma. We're ready to add an additional server if the downtime were to affect the guaranteed bandwidth we are committed to provide. Kind regards AirVPN admins

@static418 Excellent! Very glad to know that you could manage to solve the problem. Your experience may be very useful to all Android users. Kind regards AirVPN admins

Kinomodano wrote: Hello! Yes: we kindly ask you to send your request through our "Contact us" form, direct link https://airvpn.org/index.php?option=com_alfcontact&Itemid=105 Kind regards AirVPN admins

Hello! From the logs it seems that OpenVPN is unable to invoke route and ifconfig: Thu Nov 3 20:01:46 2011 Options error: Unrecognized option or missing parameter(s) in [PUSH-OPTIONS]:4: route (2.1.1) Thu Nov 3 20:01:46 2011 Options error: Unrecognized option or missing parameter(s) in [PUSH-OPTIONS]:8: ifconfig (2.1.1) The default_gateway route remains to a gateway (66.*.*.*) which is none of our servers and finally OpenVPN shuts the TUN and exits. Apparently it is the following problem (a fix is suggested): http://code.google.com/p/android-openvpn-settings/issues/detail?id=26 Let us know if the fix works for your phone. Looking forward to hearing from you. Kind regards AirVPN admins

static418 wrote: Hello! Could you please publish the OpenVPN connection logs? They might be useful to understand where the problem is. Kind regards AirVPN admins

shooterroot wrote: Hello! The main problem with Malaysia and Panama is the infrastructure. Having a server in those countries might imply very poor performance from the rest of the world. Kind regards AirVPN admins

shycum wrote: Hello! There was no interruption of service. However, it is probable that the AUTH_FAILED you experienced was due to a "dirty" disconnection or an ongoing (but aborted) connection attempt. When it happens, the account server (which, for additional security reasons, is completely separated from the VPN servers) records that you're still connected, and when the VPN server checks your account for your authorization it gets the response "already connected". Normally, the situation is fixed with the time-out. If you experience AUTH_FAILED, please wait 1-2 minutes and then retry. If the problem goes on for more than 1-2 minutes, do not hesitate to contact us. Kind regards AirVPN admins

shooterroot wrote: Hello! We recommend to set firewall rules for that purpose. Anyway, the alternative you're looking for does exist. Just use small programs like VPNLifeGuard, VPNCheck or VPNetMon. They will forcefully kill the programs you tell them if the VPN connection drops Kind regards AirVPN admins

According to some vendors, this issue is a PayPal bug: "The error message described above occurs due to a cookie on your computer (a text file that saves some information you have entered at a web site, such as a user name or email address so you do not have to type it every time you return to the site). If someone (you or anyone else) has logged into a PayPal account on the computer where you are experiencing problems, the e-mail address associated with that PayPal account will be saved until the PayPal cookie is deleted. This can be verified if you go to PayPal.com and an email address is already entered in the text box at login. Whether or not your browser is set to automatically delete cookies will determine this situation. If the cookie remains and you attempt to pay with PayPal, but do not log into that (or any other) PayPal account, this is when the error occurs. The best way to fix the problem is to delete the PayPal cookie (or all cookies), by following the steps provided above." (from SandingSupply, for example). So deleting the cookies should fix the problem. Kind regards AirVPN admins