Staff

mcwood wrote: Hello! You're trying to connect to Altair server which currently does not accept connections from premium members (we are using it to evaluate an additional service for premium members). You should re-generate the configuration files to connect either to Polaris, Omicron or Sigma. Thank you, we apologize for the inconvenience. Kind regards AirVPN admins

Hello! 1) Activate your account on our website either with a 4 days trial code you can get for free requesting it (select "Support"-->"Contact us") or with a premium subscription ("Member"-->"Payment Plans" to see the prices). 2) Copy the files inside air.zip and paste them in the proper OpenVPN configuration directory (probably you have already done so, but see point 3: there's something wrong) 3) The gateway displayed in your configuration points to a server (94.75.225.91) which is currently offline. Perhaps you did not generate air.zip recently, or maybe you have created manually a configuration, or you are not pointing to the correct configuration .ovpn file After having copied the correct air.ovpn configuration file, you should see in the drak vpn configurator all the options correctly configured (do not create a new connection if, by doing so, drak creates a new configuration). As an alternative, you can use a shell (follow the instructions reported in "More"-->"Connect with..."-->"Linux") and get rid of drak. After all of the above, if you can't connect do not hesitate to send us the complete OpenVPN connection log. Kind regards AirVPN admins

kenzieparis wrote: Hello! Yes, at the moment all of our servers are reachable from China. Before proceeding with Tunnelblick, anyway, you might perform a test with another OpenVPN client for Mac, Viscosity. Although it is free only for 1 month trial, you can use it during this period as a test to ascertain whether the connection problem relies on Tunnelblick or not. '>http://www.thesparklabs.com/viscosity/> Kind regards AirVPN admins

kenzieparis wrote: Hello! You are authorized to access all the servers... First, could you please make sure that: - a firewall does not block Tunnelblick. - you have copied all the files (including key and certificates) inside air.zip and pasted them into ~/Library/Application Support/Tunnelblick/Configurations If all of the above does not solve the problem, be aware that there is a rare bug in some Tunnelblick versions which causes connection failures like yours. It seems to be caused by a wrong configuration file parsing. Once you have imported the configuration, try to modify some parameter (for example, Edit connection from Preferences). Change for example connection port, set it 80. Then save and try again. Let us know if you could manage to solve the problem or not. Kind regards AirVPN admins

nagy00 wrote: Hello! Probably you need to activate your account. In order to do that, go to "Member"-->"Payment plans" and either insert your coupon code or perform the payment for the plan you wish. If you have already performed the aforementioned steps, please do not hesitate to open a ticket or to contact us for assistance; please attach the complete OpenVPN connection log. Kind regards AirVPN admins

lekkers wrote: Hello! You need to activate your account, with the free coupons which can be found on Twitter: https://twitter.com/airvpn or asking for free access to us: menu "Support"-->"Contact us" (please do not ask in the forum). Just a couple of notes: priority for free access goes to activists who operate in freedom of expression hostile countries; what's more, free accesses are given according to slots and bandwidth availability, in order not to impact on guaranteed bandwidth for premium members (and in order to fight scammers), since we offer the unique feature to guarantee an allocated bandwidth according to our Terms of Service. Kind regards AirVPN admins

unknownman wrote: Hello! Please make sure that you have activated your account (clicking on "Payment Plans" and either inserting the free coupon code or paying the premium membership). If you already did so: please try and connect with the OpenVPN client instead of AirVPN client. Logs are located in the OpenVPN logs directory. A probable path under Windows 7 is C:\Program Files (x86)\OpenVPN\log Do not hesitate to open a ticket or to use "Support"-->"Contact us" menu for further assistance. Please attach the full OpenVPN connection log. Kind regards AirVPN admins

Hello! We have just added a new server to our infrastructure: Omicron. It is located in an excellent datacenter (like Altair) and has a German IP. It adds a full 100 Mbit/s bandwidth capacity to our servers pool without any traffic limitation. Omicron accepts connections on port 53, 80, and 443 (TCP and UDP). Users with high traffic demand (hundreds of GB or even several TB per month) are kindly advised to give priority connection to this server. Due to its CPU and RAM capacity, Omicron is able to support hundreds of simultaneous connections in case of need. As usual, and according to our policy, we don't force any bandwidth or traffic limitation and we respect our commitment to provide a guaranteed allocated bandwidth under any circumstance. You can pick Omicron connection either through AirVPN client or through our configuration generator right now. Kind regards AirVPN admins

aliboy wrote: What should I do? thanks Hello! Copy all the files inside air.zip and paste them in the OpenVPN configuration directory (usually /etc/openvpn). See also https://airvpn.org/index.php?option=com_content&view=article&id=67&Itemid=124 Kind regards AirVPN admins

Plaish wrote: Hello! Feel free to ask for a free period to test our services (menu "Support"-->"Contact us"). Kind regards AirVPN admins

Plaish wrote: Hello! If you are a premium member, do not hesitate to open a ticket and please attach the complete connection log file. If you are not a premium user, this is normal, since only premium members are authorized to access premium servers. Feel free to ask for a free trial premium period to test our services (menu "Support"-->"Contact us"). Kind regards AirVPN admins

aliboy wrote: Hello! Looking at the logs, it appears that the problem lies in missing configuration file and/or missing certificate. Can you please make sure that ALL the files inside air.zip have been copied and pasted in the proper directory? Kind regards AirVPN admins

aliboy wrote: Hello! Could you please provide us with the complete OpenVPN connection logs? Thank you. Kind regards AirVPN admins

balabiotto wrote: Hello! Polaris, the German server, has been and is up and running. It was also up and accepting connections at the time of your writing: could you please check your configuration? Feel free to open a ticket if you can't solve the problem. Kind regards AirVPN admins

Neo619 wrote: Hello! Recorded, real-life speeds from Italy on connections to German and Holland servers range from 4 to 16 Mbit/s. The speeds that you cite are definately an anomaly, feel free to open a ticket in order to investigate the reasons. Kind regards AirVPN admins

Hello! Altair, the Netherlands server, is going down now for scheduled maintenance. Planned intervention time: several hours. Please connect to Polaris and Sigma in the meantime. Thank you! Kind regards AirVPN admins

tommy83 wrote: Hello! Of course it is very useful. Thank you again! Kind regards AirVPN admins

tommy83 wrote: Hello and thank you very much! Kind regards AirVPN admins

Hello! Those who have received repeatedly free coupons (2-3 times in a row) will have to wait a little more. Please be patient, and don't forget to catch the codes from Twitter. Important: if you're an activist in a freedom of expression hostile regime, you can jump at once queues. Kind regards AirVPN admins

Hello! Those who have received repeatedly free coupons (2-3 times in a row) will have to wait a little more. Please be patient, and don't forget to catch the codes from Twitter. Important: if you're an activist in a freedom of expression hostile regime, you can jump at once queues. Kind regards AirVPN admins

sr71pyr0 wrote: Hello! Airvpn client has been tested under various version of Windows 7 and the errors you encountered have never been detected. We are going to look into the issue. However, in the meantime, please consider that airvpn client is NOT necessary to connect to the VPN. Please connect directly with OpenVPN client (see "Member"-->"Access without our client"). Kind regards AirVPN admins

sr71pyr0 wrote: Hello! You understand correctly and in that case there is no need to use airvpn.exe in the nodes behind the router since we provide everything the OpenVPN client needs (be it in a router or in any os): certificate, key and configuration files. It is very easy to switch between various configurations, since you can generate as many of them as you wish and rename them according to your needs, so that you can jump from one server/port to another easily and quickly. Network efficiency and load balance for the nodes behind your router will depend uniquely on your router itself. Our VPN server will see and serve just one node, with the bandwidth guaranteed for a single account. Kind regards AirVPN admins

Hello! Those who have received repeatedly free coupons (2-3 times in a row) will have to wait a little more. Please be patient, and don't forget to catch the codes from Twitter. Important: if you're an activist in a freedom of expression hostile regime, you can jump at once queues. Kind regards AirVPN admins

Neo619 wrote: Hello! Perhaps your ISP has a better peering with Germany than USA or Netherlands? There's a lot of bw free both on Altair and Sigma. That said, do not hesitate to use Polaris, of course, if it can give better performance to you; decentralization has also this nice side effect. Kind regards AirVPN admins

tommy83 wrote: Hello! Yes, correct. You don't need to install OpenVPN client on every node. With this configuration, remember that the connection between the router and your home nodes will not be encrypted by OpenVPN, of course (this is relevant only if you use the router with WiFi and no or low encryption - force WPA2). Kind regards AirVPN admins