Staff

allanmills wrote: Hello! Ok and thank you. Please feel free to send us the requested information if you wish a deeper investigation on the issue. Kind regards

triad575 wrote: Hello! Ok, we are going to check your ports for you to make sure everything is ok on the server side. In the meantime, can you tell us your OS and which (if any) firewall you use? Kind regards AirVPN admins

triad575 wrote: Hello! Can you please check that eMule listens and responds to the correct ports? Launch eMule, make it "connect", then run a port scan on the TCP port you have configured for it. You can quickly do that even with this tool: http://www.t1shopper.com/tools/port-scan When the web page opens, it will automatically detect your VPN exit-IP address. Type in the TCP port and click "scan". If everything is ok, you will receive the message in red " is responding on port ". Kind regards AirVPN admins

@triad575 Hello! We have checked and your account has no forwarded ports. In order to forward ports: - log in the website - pick menu "Member"->"Forwarded port" - choose a port number (or let the system pick random ports for you with the "Auto" option) and click "+" (the green + symbol) to add, and "-" (red) to remove a forwarded port. Take note of the port numbers. If you use the AirVPN client for Windows, you can do the same by right-clicking the dock icon and selecting "Ports". In this case disconnection and reconnection to the VPN servers may be necessary to update forwarded ports. After that, configure your eMule client to listen to the same ports you have forwarded. Kind regards AirVPN admins

triad575 wrote: Hello! When you are connected to the VPN, it does not matter that you forward those ports on the router, but it's important that ports used by emule (which must be configured from emule prefs & options) match with the ports you have forwarded on the VPN servers. Kind regards AirVPN admins

blknit wrote: Hello! Can you please send us the kernel IP routing table (netstat -nr) and the status of all your interfaces (ifconfig -a) when you are connected to a VPN server and you have both tun0 and tun1 (feel free to delete privacy weakening info)? Kind regards AirVPN admins

@blknit Hello! Just checked that port 17019 is correctly forwarded for your account and that port forwarding on Omicron works as expected. Are you running any software firewall on your Linux box? Kind regards AirVPN admins

andla wrote: Hello! OpenVPN runs under Windows (Windows 2000 or later). You can setup either a server or a client on your Windows VPS. Anyway you might seriously consider a Linux or *BSD solution to run an OpenVPN server. Kind regards AirVPN

triad575 wrote: Hello! Please make sure that you remotely forward ports and that you configure your client to use those same ports. In order to forward ports, login and pick menu "Member"->"Forwarded port". Please do not hesitate to contact us for any further information. Kind regards AirVPN admins

Hello! Thank you very much to you all for the wonderful feedback, we appreciate it a lot and we'll keep on improving the service! Kind regards AirVPN admins

@allanmills Hello! The logs seem ok. Please, can you send us the outpout of the following commands, before and after a VPN connection? netstat -nr route -n ifconfig tap0 ifconfig wlan0 ifconfig eth0 cat /etc/resolv.conf While you are connected to the VPN server, can you send any packet out? Does DNS resolution work? Try: ping 72.14.203.106 ping google.com and let us know. Also, does anything change if you try the connection directly with OpenVPN (assuming you haven't already done so), for example: sudo openvpn air.ovpn Looking forward to hearing from you. Kind regards AirVPN admins

seranoxa wrote: Hello! Vega and Sigma are both located on the West Coast. You might also try Lyra (Netherlands), which is in a datacenter with a good peering with several USA based providers. Kind regards AirVPN admins

@allanmills Hello! Can you please send us the OpenVPN connection logs when you try the connection on the open WiFi network and on your mobile broadband card? Have you tried to connect to port 53 too? Kind regards AirVPN admins

gward wrote: Hello! There are some methods to do that. We would recommend to set appropriate firewall rules for uTorrent (or any other program), probably it is the "cleanest" solution. An alternative is using small programs like VPNLifeGuard, VPNCheck or VPNetMon. They will forcefully kill the programs you tell them if the VPN connection is not active, or even if it accidentally drops. Kind regards AirVPN admins

EDIT: PROBLEM SOLVED - LYRA UP AND RUNNING Hello! Server Lyra (Netherlands) is facing serious connectivity problems and we have been forced to put it down. In the last few hours cable and switch port have been replaced. Unfortunately these actions only mitigated the problem without solving it. It seems there's a connectivity issue in (some part of) the datacenter network, a technician is investigating. We will keep you posted. Kind regards AirVPN admins

blakvoid wrote: Hello! Thank you very much for your nice words, we'll keep doing our best to offer a high quality service and to improve it! Kind regards AirVPN admins

andla wrote: Hello! You can read here for a full documentation on the subject: http://openvpn.net/index.php/open-source/documentation/howto.html#pki Kind regards AirVPN admins

shooterroot wrote: Hello! We don't monitor the activity of our customers and we don't keep logs, we act as a mere conduit of data/information. If a jurisdictional competent authority should warn us about activities performed through our VPN servers that are related to an alleged violation of human rights we will provide an appropriate response and take the proper actions according to our Terms of Service and Privacy Policy, available at the bottom of each page of this website. Such authorities do not include private actors (typical example: copyright trolls). Recently we released the following statement which might be of your interest: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&id=892&catid=3#892 Kind regards AirVPN admins

shooterroot wrote: Hello! Unfortunately it's nearly impossible to give an universally good answer to a generic question. Can you please be more specific? What do you mean with "people handed over"? Also, please refer to our Terms of Service and Privacy Policy. Kind regards AirVPN admins

perhentian wrote: Hello! Not really... in all the screenshots you sent, the destination IP address is never the VPN server exit-IP address. Kind regards AirVPN

perhentian wrote: Hello! Glad to know that the issue is resolved. Important: from the attached screenshots, you can see that uTorrent does NOT try to connect to the external IP address of any VPN server (exit-IP). Kind regards AirVPN

Hello! Problem detected and fixed. Please let us know at your earliest convenience if everything is fine for you now. Kind regards AirVPN admins

perhentian wrote: Hello! Working on it. We will keep you posted. Kind regards AirVPN admins

andla wrote: Hello! First of all, have our configuration generator prepare all the files you need for your OpenVPN client (configuration file, server certificate, CA certificate and the private key). The generator is available on menu "Member"-->"Access without our client". It will prepare an archive (air.zip) according to your preferences. Please note that you need a premium subscription to access the configuration generator and our servers. Once you have downloaded the air.zip archive, decompress, copy all the files inside it, and paste them (upload via ftp for example) in your VPS OpenVPN client configuration directory. Finally, launch OpenVPN (via the GUI or from a shell). If it does not work, check with your VPS provider if you need any particular intervention from them to run a VPN client. Specify that you'll run it as a client, not as a server, and that it is OpenVPN. Running an OpenVPN client inside a virtualized environment should raise no particular issues (while a server does), but it's better to check with your provider in case you find some problems. Do not hesitate to contact us for any further information. Additional information from you (Windows version, virtualization software used for the VPS) might help. Kind regards AirVPN admins [EDIT: if you wish to run an OpenVPN server on a VPS, please refer to OpenVPN documentation and forums]

Hello! We're very glad to announce that, from now on, the entry-IP address of each AirVPN server is different from the exit-IP address. The modification enhances protection against correlation attacks from adversaries capable to monitor vast portions of different networks and fixes the OpenVPN-related issue reported here: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=918 Kind regards AirVPN admins