Staff

Hello! Actually your account is successfully connected to some server and exchanging data. Maybe you have another connection running you're not aware of? Kind regards

Hello! We're glad to inform you that a new UK server will be running in a different datacenter with a different provider. The agreement has already been finalized, we're waiting for the server activation. Kind regards

Hello! A server with such a description can't receive and send packets because the line(s) of the ISP which provides connectivity to that server are down. Kind regards

I was afraid it might be something like that. Here I was thinking this new router that could do tricks might be able to take some of that cpu load off of the workstations. (Come to think of it, I used to do routing in software back in the dark ages, before routers became cheap enough for me in the first place.) I use Macs, so they do have both ethernet and wireless. I'll have to think about how I might implement your suggestions. Let's see... if I use a computer as the gateway, do I still have any use for the router? Hello! Please see here: http://lifehacker.com/283088/share-your-macs-internet-connection-wirelessly And yes, you can still use Tomato on the router (it has tons of interesting features), except that you won't need anymore OpenVPN on it. Kind regards

Hello! Thank you very much. Expiration date fixed! Kind regards

Hello! It will be available again within the next 12 hours (unless some further issue occurs, but currently everything is fine). We also count to add a California 1 Gbit/s server with top-hardware within the end of January, maybe even before (the server is already in the datacenter and we are only waiting it is connected and turned on by the provider). Kind regards

Hello! You can add as many subscriptions as you wish to an account. You can't do that, it's an operation that we could perform manually on a case-by-case basis for special circumstances. You need to contact the support team (menu "Support"->"Contact us"). Kind regards

Hello! Yes, he is. Kind regards

Hello! The last logs you published show no problem at all. So it's definitely something in your laptop or router (only in WiFi) that blocks outbound UDP packets. First, please make a test with the laptop, but connected via cable, not wireless. If the problem persists, check for antivirus, firewall, PeerBlock, PeerGuardian, Malwarebytes and any smilar program. Make sure to disable them one by one and perform a connection test on an UDP port each time. If the problem still persists, make sure that you have no malware in the system. Please feel free to let us know at your convenience the outcome of the tests. Kind regards

Hello! We can't do that ex-ante. No. Kind regards

Hello! You can follow this guide: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards

Hello! This is probably what you're looking for: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 If your question has been misunderstood please do not hesitate to contact us again. Kind regards

Hello! We can already confirm you that at least a new powerful server will be in the West Coast and not with Leaseweb. Kind regards

Hello! You must keep OpenVPN running (or the Air client running) to keep the connection, there's no alternative. Of course! Can you tell us your OS (solutions vary according to systems)? It is possible. We have evaluated a system which rejects connections if a server is at capacity, but all in all we currently prefer to leave total freedom to our users choices. Can you please elaborate (this admin does not understand the question)? Kind regards

Hello! When you perform the IP test, are you using the TOR browser, or a browser configured to connect over TOR? This would explain why you appear on the Internet with an IP address which is not the Air server exit-IP address. The logs look fine. Kind regards I see. Load Tor, Load Airvpn but TOR browser gives me TOR IP. Normal browser gives me AirVPN IP. So which is truth? It seems wrong that two different browser give me two different IP for same network interface. once again I dumb :-( Hello! It's absolutely correct. When you use a browser that is configured to connect over TOR, your last exit node is a TOR node. When you use a browser not configured to connect over TOR, your last exit is the exit-IP address of the AirVPN server. If you wish to connect over OpenVPN over TOR you just have to connect to TOR, then connect AirVPN over TOR https://airvpn.org/tor and finally browse with a browser NOT configured to connect over TOR, so that the browser will be tunneled over Air over TOR (browser->TOR network->VPN). Kind regards

Hello! Yes, it's correct, see also here: https://airvpn.org/tor Kind regards

Hello! Definitely confirmed: https://airvpn.org/index.php?option=com_kunena&func=view&catid=2&id=7155&Itemid=142#7158 Either the problems is solved VERY soon, or we'll dismiss and replace Octantis (and the whole datacenter, because it's the whole datacenter which becomes often inaccessible). Kind regards

Hello! It's a bug in the Air client related to timezones. It will be fixed in the next release. It does not affect your connection in any way, it's just a wrong displayed calculation. We apologize for the inconvenience. Kind regards

Hello! We're sorry, it's an Octantis (and Vega) problem. They are becoming our... problem children. We are ready to dismiss them if the datacenter staff is not able to solve these problems very soon. The problem is that the datacenter loses connectivity for a couple of minutes. When this happens, all the accounts connected to Octantis and Vega are locked because the VPN servers can't tell whether a client disconnected. However we have a security system: if a backend server does not hear anything from a VPN server for 3 minutes, it releases all the accounts. Anyway this causes the annoyance that you can't connect to any server for 3 minutes after Octantis or Vega goes down. If this happens once in a while, it can be acceptable all in all, but lately the Vega and Octantis datacenters have issues almost every day. We are watching closely Octantis and Vega. If the problems persist, we confirm you that we will dismiss them and replace them with different server(s) in different datacenter(s). Kind regards

Hello! Thank you very much for your subscriptions! We apologize for the inconvenience, anyway the issue should have been already fixed, apparently the expiration date of your account is correct as far as this admin can see. Please verify and feel free to let us know if it's all right now. Kind regards

Hello! Thank you for your questions. They give us a chance to recall the path that AirVPN has followed: the story so far. This admin apologizes in advance for maybe excessive "magniloquent" overview, it's only due to the pride that the whole team feels for the project. Please read the ToS and the Privacy Notice, and search around for additional information from independent sources... AirVPN started as a project of a very small group of activists, hacktivists, hackers in 2010, with the invaluable (and totally free) help of two fantastic lawyers and a financing from a company interested in the project and operated by the very same people. The Pirate festival held in Rome and a lucky coincidence were decisive for the project. An extraordinary confluence of energies, ideas and persons took place there. Including people from NEXA, Telecomix, Juliagruppen, the swedish Pirate Party, the italian Pirate Party association, activists from Mexico and the USA, lawyers with high competences in privacy, data protection and so-called "Intellectual property" fields, it was the perfect place and time to envision the project. AirVPN started as a completely free service for anyone in april 2010. Soon it added a commercial side aimed to keep the project financially sustainable, capable to support the impact of free access to activists in human rights hostile countries and ensure to the team a monetary basis which could allow a full-time dedication. Initially AirVPN had two dedicated servers in one country and was operated by Iridium, a company which was born in 1998 and that employed, in the telecommunication field, only persons involved in digital or non-digital civil activism. Iridium took care of AirVPN until November 2012, when all the handling was progressively transferred to a dedicated company (Air) with the very same persons and policies (no changes for the customers, for the privacy and for the data protection, even the privacy legal responsible person is the same one). Today, AirVPN is operated exclusively by activists, privacy, data protection and security issues aware persons, law experts with the help of the same lawyers, and counts more than 40 servers (of which 27 for VPN access, and two more will be added very soon) with high bandwidth lines and good or top hardware in 15 datacenters across 10 countries in 3 continents. The solidity of the infrastructure is enhanced literally every week, so that most attacks (UDP and TCP flood, DDoS...) that caused service issues in the first AirVPN year of life now remain totally unnoticed to the users. The customer service is not and has never been outsourced in order to provide high quality of support. Access to servers is restricted to an essential core of the team and any access outside this core must be authorized and performed under controlled conditions. No database is kept on any VPN server. The database is clustered across backend dedicated servers which never communicate directly with any client or with any other host outside our servers (nobody knows, except three persons, where the backend servers are located and additional security systems are in place to prevent any direct access to the database from outside the backend servers -not even the VPN servers really communicate directly with the database). As far as we know, AirVPN is the only VPN in the world which transparently let anyone access a servers monitor on the www, updated every 60 seconds, to check the infrastructure status and verify that we respect our no-overselling and guaranteed allocated bandwidth commitments stated in the ToS. AirVPN also provides some features which might go unnoticed to the masses but which are important, such as separate entry and exit IP addresses on every VPN server to prevent some correlation attacks, typical on VPNs with a shared IP which is used both as entry and exit-IP address. A tiny VPN if compared to the giants of the sector, but a small "miracle" in consideration of the no-security-compromise policies: no PPTP, no whistles and bells to mislead gullible customers, no investments in advertising, harsh contrasts against a project of sharing data with an association of VPN operators "to prevent frauds and improper use of the services", boycott from several ISPs due to our no-compromise network neutrality and privacy policy, no bribes for favorable reviews in some web sites. On the contrary, above all, a lot of passion for what we do. We all feel that AirVPN is completely different from a commercial enterprise which aims exclusively to profits. Profits are important for us, otherwise keeping this infrastructure would be impossible, but they come after the security for our users and the respect of our policies and commitments. An episode may be interesting to evaluate our determination: a vile and sudden suspension of service by a major datacenters operator in France in 2010 (all paid servers cancelled without prior notice and without any explanation - still today we have no explanation for that). We had everything there, except the database, so we had to re-start almost from scratch, but the service stayed down for only 4 days. At the end of 2012, a dedicated company has been founded, exclusively to operate the fiscal side of the project and the handling of the data according to the relevant legal framework in an optimal way. You can find the name of the legal responsible person for privacy and data protection in the Privacy Notice (he's the same old one ). The Air company operates exclusively AirVPN, and will be involved only in AirVPN strictly related side projects about network neutrality and censorship circumvention (we'll have some news on that probably within the first half of 2013). In the ToS, you see that in practice we reserve the right to terminate the service whenever we wish. In the worst case you may lose 54 EUR. We have no intentions to terminate the service and the company is florid (no loss, and money for expansion - just look at how many servers we added in the last quarter - and they are real dedicated servers with dedicated bandwidth on network neutral datacenter with tier1 providers connected Points of Presence, not VPS or shared bw like the servers of some of our competitors), but if you don't feel too comfortable with risking 54 EUR, we provide subscriptions for 4 days, 1 month, 3 months and 6 months. All in all, even banks can go bankrupt... or maybe they can't? Kind regards

@WinniethePooh Hello! There's a clear legal framework in the EU which covers duties and rights of a provider of services in the information society which is a mere conduit of data (see 2000/31/EC articles 12, 13, 14 and 15). Amongst them, there's no obligation to monitor customers traffic (on the contrary, 95/46/EC and 2002/58/EC pose precise prohibition to data monitoring and collection). We don't keep logs so we can't give away information that we do not have. A court order can't force us to monitor traffic: even if it did, it would not be valid: no court order can force a person to commit illegal actions, as it would be active traffic monitoring, which infringes important privacy laws, secrecy of correspondence and fundamental rights. But let's admit that a collective madness suddenly infect a magistrate and all of AirVPN staff. Even if we complied to a flawed court order our data would have no relevance in a court, because there is absolutely no guarantee of their reliability and/or no manipulation, not to mention guarantees about server integrity. Your premise that we could be forced to actively cooperate with proper authorities in monitoring traffic is simply absurd, under an investigative point of view, because such cooperation would destroy the validity of the investigation itself. That said, this admin disagrees strongly with some other premises of yours as well, for example you surreptitiously suggest that most VPN users are criminals. Do you have any data to support that? Are you aware that privacy is one of the most fundamental human rights? Do you have any scientific set of data which may support the implication that strong privacy leads to criminal behaviors? We do have scientific research and factual evidence which show, in the contrary, how strong privacy and identity protections enhance freedom of expression. Finally, if you feel that you must face an adversary with the power to monitor all our servers in real time, you should perform partition of trust. We wrote an article about it: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745 Kind regards

Hello! Well, good recommendation, just in case the problem lies in your computer. Network managers from third parties have been reported to cause a severe performance hit on the TUN/TAP adapter (unknown reasons). One of these was an Asus network manager, installed by default on some Asus laptops, which replaced the Windows network manager (assuming you're running Windows, if not please ignore this post). Once uninstalled, VPN performance had a great boost. Kind regards

Hello! This admin suspects that the CPU power of the Asus NT-16 can't handle more than 7-8 Mbit/s encrypted traffic throughput (for encryption and decryption on the fly). Please see also this thread, pertaining to DD-WRT but probably interesting for you anyway: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=6142&limit=6&limitstart=6&Itemid=142#6210 In the above thread you can also see that it is possible to configure an old PC with DD-WRT x86. The CPU power, even of an old PC, outperforms computation abilities of many routers CPU for AES-256 encryption/decryption. Another option would be to connect a computer to an Air server and share the connection. The computer must have both an Ethernet network card and a WiFi card. The computer connects to the VPN and acts as a "gateway". All the other devices in your network that connect to the computer will have their traffic tunneled transparently (they don't need to run OpenVPN). In this way you can tunnel all the devices in your network with just one account, without suffering the performance hit due to the CPU power of your router. Kind regards

Hello! Yes, if some competitor VPN personnel said to you that, they gave you misleading information. But we doubt that any serious service may have given to you such an information. During the connection any VPN server sees your real IP address, otherwise there would be no service at all, UNLESS you connect over a proxy. Our servers do not LOG IP addresses and the traffic is not monitored. No. about seeing your IP address, it does not make any difference. Again, that's how the Internet works. Kind regards