Staff

@cmangalos Could you connect to the AirVPN website (without proxy) and/or VPN server? Kind regards AirVPN admins

cmangalos wrote: Hello, it looks like your provider prevents you to reach our network. Please note that the website and the VPN are on separate servers. If you wish to investigate further the issue, please open a ticket where we can ask you for sensitive information (such as your country and your originating IP address...) which you might not want to share in public. Kind regards AirVPN admins

@cmangalos Please specify whether you are able to connect to any other port. Kind regards AirVPN admins

@dnniwa485 You\'re welcome, port 80 TCP usually allows to bypass censorship. @ztech1 @cmangalos In this very moment we have dozens of users connected to TCP 80 and we don\'t see any problem. If you can\'t manage to solve the issue, please open a ticket and attach the OpenVPN connection log. (@cmangalos we assume that port \"89\" is a typo and you meant port 80 instead). Also, specify whether you are able to connect to any other port. Kind regards AirVPN admins

ztech1 wrote: Hello! Currently we are unable to see any problem with port 80 (TCP). Feel free to report if you continue to experience the problem. Please note that when we re-opened up the server for free access, port 80 TCP remained \"closed\" to users for about one hour (the service was accessible on port 443 TCP&UDP and port 80 UDP). Kind regards AirVPN admins

Thank you very much for your patience. This 48 hrs maintenance has been an important step further to get out of the beta testing and to improve substantially our service. Available ports: 80 TCP, 80 UDP, 443 TCP, 443 UDP. Remember: UDP is more efficient, so use TCP only in case of real need (bad ISP, for example). Kind regards AirVPN admins

The server dedicated to free access is currently under heavy maintenance. We plan to put it back online soon, please check in 48 hrs. You can check the status in the home page of https://airvpn.org Kind regards. AirVPN admins

megan_08 wrote: Hello! We would need more details. As a general consideration, please take note of the following issues with AirVPN client+proxy: AirVPN client gives you the option to use UDP client mode with http proxies. But http proxies must be used in TCP client mode (proto TCP) with OpenVPN client, not UDP. So AirVPN client should not offer you that invalid option. It will be fixed in the next release. What\'s more, proxy authentication is not currently supported. This feature will be added in the next AirVPN client release too. Kind regards AirVPN admins

LemUTschik wrote: Hello! Make sure that you have installed the network manager OpenVPN plugin (network-manager-openvpn). For further information: https://help.ubuntu.com/community/VPNClient https://help.ubuntu.com/community/NetworkManager#VPN%20support Kind regards, AirVPN admins

kirashin22 wrote: Yes, of course. You can\'t have 2 different accesses with one account. Kind regards, AirVPN admins

If you need to transfer information for which protection of your identity is highly critical, please read all the thread carefully. Kind regards

Bane326 wrote: Http proxies must be used in TCP client mode (proto TCP) with OpenVPN client, not UDP. So AirVPN client should not offer you that invalid option. It will be fixed in the next release. What\'s more, proxy authentication is not currently supported. This feature will be added in the next AirVPN client release too. Kind regards AirVPN admins

Bane326 wrote: Hello! There is no difference in performance. AirVPN is a friendly interface and runs OpenVPN client which is the only software responsible for the effective connection with one of our OpenVPN servers. Please keep in mind that at the moment, during this final-beta testing, we are able to give a minimum allocated bandwidth of approx. 20 Mbit/s (up AND down) per user. You might experience faster speeds on certain hours when there are less connections or when majority of the connections come from \"common\" ADSL, theoretically capable of 4-8 Mbit/s peak. Please note that the most efficient connection is through UDP. TCP connections are anyway included in order to fight UDP-port blocking/capping (we are aware that some ISPs do that) but could cause a slight delay and, under some rare circumstances, issues with Voice over IP (technically, it\'s the old and widely debated issue about potential problems of TCP over TCP and TCP over UDP). About the latency, since you say that you get \"high pings\" only sometimes, we suspect that it\'s just a matter of some \"best effort\" issues with your ISP or the routing. These issues are normal in the Internet and we should not be upset about them (as long as they are reasonably rare), if we assume Net Neutrality as a good principle. Commercial subscriptions will include various plans with minimum allocated bandwidth for any need. Kind regards, AirVPN admins

kirashin_zala wrote: Hello! It means that you can only have statistics about your last 50 sessions. Older statistics are deleted. Kind regards, AirVPN admins

kkatarn wrote: Actually in my question I meant something different - and the misunderstanding is surely due to my lack of command of the English language as a non-native speaker "...but what if a court requests forcefully (with a court order) to turn on surveillance logging for an IP address of one of your servers, which at any given time might be shared by hundreds if not thousand users? This question is based on the following thought: Government Agencies might at some point in time understand ... probably with some teaching from the industry ... that whatever alleged falsehoods they're after are not actually committed by the IP of one your servers, and so they could get the idea that having a log of the incoming IPs along with port usage would be a nice thing... I think it's not completely unlikely that you will receive such a request, question is if European Law (for now) allows you to deny it? Thank you for the clarification. It is a different question indeed, and a quite complex one. We must consider that a court order would never force a private actor to commit illegal acts. Monitoring activity of that kind would break various laws on privacy and data protection, as clarified by several court sentences throughout European Union, and monitored citizens (who, in this scenario, cannot be charged of any criminal infringement) have the right to be informed about that activity. However, there might be cases (pertaining to public safety and/or threats to national security) in which monitoring activity, authorized by a magistrate, can be performed, but only by competent authorities, not by private entities. On top of that, data collected by a private actor who offers a VPN service cannot be considered reliable in a judiciary proceeding without a proper validation, supervision etc. by competent authorities. Under no circumstance alleged copyright infringement on no-commercial scale may be considered a threat to national security or public safety. Kind regards, AirVPN admins

Thank you for your questions! An OpenVPN client is indispensable to connect to an OpenVPN server. We have picked OpenVPN for security reasons. OpenVPN offers unrivalled security and a series of unique, extremely useful and important features. OpenVPN is not included in any operative system by default. If you download our AirVPN client (for Windows) you will be given the choice to automatically install OpenVPN, if it's not already installed on your system. AirVPN client will take care of proper configuration for your account every time it starts OpenVPN client. Other operative systems users may easily have their configuration files prepared on this site by clicking on "Access without our client" and copying all the files in the OpenVPN configuration directory. As far as we know, Shrew VPN client supports IPsec, which is incompatible with OpenVPN. Kind regards, AirVPN admins

kkatarn wrote: If the court order pertains to alleged copyright infringement on no-commercial scale, we would appeal against it. However, you are describing an extremely unlikely scenario, in which judicial authorities of different countries are already performing investigation on a person and in which THEY give us an information about this person (his/her IP address) and authorize/delegate/force a private actor (us) to turn on future surveillance/spying techniques on that person. What's more, all the operation would require several international judicial rogatory letters, which, for personal copyright infringements on no-commercial scale (which are not, in most countries, criminal infringements), appears to be a purely fantastic hypothesis. Thank you! You will be informed about solutions dedicated to customers with high bandwidth demands like you very soon! Kind regards, AirVPN admins

kkatarn wrote: Hello! Congratulations for you fantastic home fiber line. We are glad to know that you achieve such good speeds with our VPN - but we would say that they are a little more than "very decent": as a matter of fact we are not aware of other public VPNs which are capable of that performance. Now, about your question: These communications or letters have no legal value and therefore we don't even bother with them. According to data protection laws, we might even be unable to have the proper logs, and in any case we refuse to commit an illegal action, as it would be to disclose personal data to a private entity. Please note that according to art. 15 of e-commerce Directive (2000/31/EC) it is explicitly forbidden to all EU Member States to impose on any service provider of electronic communication a general obligation of surveillance on the users of the service. Obviously if an entity performs an accusation on the basis of data obtained in breach of privacy and data protection laws we reserve the right to sue that entity in order to protect our customers and our business. Also, please note that any infringement is "alleged". An infringement may or may not become "real" only after a due, impartial process, with proper judicial overview, presumption of innocence, right to be heard (including the right to a legal representation), and the right to appeal against any decision of a magistrate. See above. About any alleged crime which violates human and fundamental rights (as enshrined in the European Convention on Human Rights and the Charter of Fundamental Rights of the European Union) we are willing and glad to cooperate with authorities, under the condition that we receive a court order signed by a magistrate who has competence in our jurisdiction. This is not even an infringement... - We are sorry we can't reveal all the security systems, which anyway are put in place to protect against criminals, not against authorities which are supposed to operate within the boundaries of the law. We can only state that access to server(s) is not possible from the locations where the person responsible of the server(s) etc. lives and works, so no pressure can be put on him/her in order to (inter alia) force him/her to reveal access passwords, and even in that case access would not lead to data leak. However, please note that illegal behaviour from authorities would mean that data acquired with that behaviour cannot be used in a trial. This is neither our competence nor our duty to determine, therefore there's no need for you to specify. Thank you for your questions! Feel free to inquire further if our answers are not satisfactory or for any additional information. Best regards, AirVPN admins

The AirVPN client 0.5 has been released. We recommend to upgrade your client. This version: - added option in "Preferences" to manually insert OpenVPN path - fixed the "illegal characters in path" bug which occurred in combination with some versions of OpenVPN - included OpenVPN: now detects if OpenVPN is already installed and if not asks if you wish to proceed to install it

@Buffo Thank you for your report. We are going to inquire about client hanging under certain Windows configurations. In case of abnormal disconnection, the server will anyway release the connection after a few minutes time-out. Please check if the problem depends on your system, since the message \"all TAP-WIN32 adapters on the system are in use\" might point to a crash of virtual network adapter in your Win7 system (quickest solution is a reboot). Did you remember to kill also the OpenVPN process when you killed the AirVPN client? If you did not, probably you were still connected, and this would explain the \"already connected\" message from our server. Kind regards AirVPN admins

@hashim @hypnos Thank you! The issue about Air.zip has been fixed (previously you had to use 7-Zip or similar software to unpack the archive, now you can do it even with Windows or Mac OSX default decompressor). We are looking into client issues reported. Kind regards, AirVPN admins

hypnos wrote: Thank you very much for your extensive testing! Kind regards, AirVPN admins

The disconnections you report are not our responsability. At the moment there are no time limits to your connections and we do have accounts which stay connected 24/7. You can see the VPN status in the home page of this site. Probably the cause of the issue lies in bad quality lines. Kind regards AirVPN admins

Since AirVPN supports remote port forwarding, there are no problems in joining I2P. Just remember to configure the I2P client to make it use one of the ports you have "opened" (forwarded) on the AirVPN. Then, launch the I2P client AFTER you have connected to the VPN. This is another important "plus" that AirVPN offers you: even if your ISP keeps you behind a NAT/firewall, you can make your own service reachable from the Internet thanks to remote port forwarding. Kind regards, AirVPN admins

@tissueboy Thank you very much for your feedback and your nice words. Could you please specify, with as many details as possible, the issues you are experiencing with the client? Although AirVPN is perfectly and fully usable without the client (port forwarding included), we are working to improve the client and any full description of bugs would be very useful. Kind regards AirVPN admins