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Hello! The "10 Mbit/s" is just an hard-coded label, a remnant of the past. It does not mean anything and does not affect performance. Kind regards

Hello! Of course! Please send us a request through "Support"->"Contact us" form while you are logged in the web site with your premium account. Kind regards Got the list thanks. I have firewall to only allow a UDP port 443 connection to the VPN entry-IPs and that works great. However, logging into the airvpn client... is this TCP and Port 80? As I would like to limit it to just the needed ports/protocol. Hello! It's a SSL/TLS connection to port 443 TCP. If you authorize indiscriminate connections toward port 443 TCP you might have leaks with a browser connecting in https, which will be able to establish a connection even when disconnected from the VPN, so you can permit outbound port 443 TCP only for airvpn.org IP address (85... if you use the secondary frontend, 212... if you use the primary frontend). Actually in our Comodo guide we just authorize anything to the secondary frontend. Kind regards

Hello! Can you please have a look here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2849&Itemid=142#4695 It should work on pfsense as well when you adapt the rules to pf. Kind regards

Hello! Of course! Please send us a request through "Support"->"Contact us" form while you are logged in the web site with your premium account. Kind regards

UPDATE: the problem has been solved. We are anyway working to add a new server in a different datacenter in UK. Kind regards

Hello! Thank you for the information, we're aware of the problem and we're investigating. Kind regards

Hello! Apparently you do actually have a DNS leak. In order to prevent any leak (including DNS leaks and leaks in case of unexpected VPN disconnection) please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards

@jessez Hello! Please feel free to contact us in private to discuss about your suggestions. Kind regards

Hello! Please watch out: Serpentis entry-IP address is 178.248.30.131 (178.248.30.132 is the exit-IP address). Probably the root of your problem is there. No OpenVPN connections are allowed on the exit-IP address for your safety and security. Kind regards

Hello! Bootis and Cassiopeia are having network issues about which we can't do anything. All the other 25 servers are up and running. Bootis and Cassiopeia lines (not the servers) also went down for approximately 10 minutes yesterday and for approximately 5 minutes two days ago. Since this is the first time after 7 months during which the datacenter experienced no issue at all (it had an alleged 99.9% uptime in 2012) probably we'll give the provider a second chance, but if the problems persist we'll definitely look for a new provider in the UK. We do understand that a datacenter with issues can harm our image, but we're confident in your understanding that bad things out of our control can happen. Our infrastructure is sufficiently redundant to provide the guaranteed allocated bandwidth even with about half of the VPN servers. Kind regards

UPDATE: according to support, Bootis and Cassiopeia datacenter is experiencing unidentified network issues. The datacenter staff is investigating. No further information were provided to us. Kind regards

Hello! Can you please send us the OpenVPN logs? Kind regards

Hello! We are aware of the problem. The servers are up but they can't be reached and can't reach several hosts in the world. We're investigating and waiting for support from the datacenter technicians. Kind regards

Hello! No, absolutely not. It can decrease performance if the fragmentation occurs continuously. If you see thousands of fragmented packets in a short time, it might be necessary to fine-tune/customize your OpenVPN settings. If you see only now and then fragmented packets, don't worry about them. Kind regards

Hello! "DD-WRT is a Linux based alternative OpenSource firmware suitable for a great variety of WLAN routers and embedded systems." http://www.dd-wrt.com Kind regards

Hello! Did you select in the "Modes" tab a TCP port? Can you please make sure that in the proxy the SocksPort is set to 9050 and the ControlPort to some different port? Can you also please send us the configuration of the proxy? Kind regards

Hello! Double-hop is performed ONLY to bypass geographical location based discrimination. For example, to access BBC iPlayer from any server in the world, even a non-UK one. Anyway, all our VPN servers have different entry and exit-IP addresses to prevent some types of correlation attacks and you can perform multi-hopping (if you need that additional anonymity layer at the price of a performance hit) with OpenVPN over OpenVPN (you'll need two accounts if you wish to perform double-hop with two Air servers) or OpenVPN over TOR, or TOR over OpenVPN https://airvpn.org/tor Kind regards

Hello! Does it happen on every server you have tried? Can you please give us a list of the servers where the problem occurs? Kind regards

Hello! You are right, forget the above. Often the problem you describe is caused by Windows firewall. Even if you authorize an application on Windows firewall, it can block the same application on different networks. Can you please check that (if you run Windows firewall)? For testing purposes you can disable the firewall and try again. If you're not running Windows firewall, can you please check that your firewall, as well as your antivirus, are not blocking incoming packets for your torrent clients? Kind regards

Hello! It might be a good idea (handy if you forget your connection active at home and you are away with another device which needs to be connected with the same account, just to make an example), we'll soon have an internal discussion about it and decide about it. Kind regards

Hello! Account 99zeros is not on premium status, so you should not be able to connect to VPN servers with that account. Probably you're trying with another account in premium status, but we can't help you properly if we don't know the account name. As a general recommendation, please make sure that no program (check especially firewall, antivirus, PeerGuardian, PeerBlock and Malwarebytes) is blocking incoming packets for torrent clients. Kind regards

Hello! A VPN secures your connection, not your computer or your behavior. When you subscribe you accept the Terms of Service and the Privacy Notice in their entirety. We can't, we don't keep logs that can be used for such purposes. Also we don't process directly credit cards so we don't have any data about credit cards. We do have PayPal info payments but we are not able to correlate them with VPN activity, because we don't monitor connections and we don't keep logs which can be exploited to disclose a customer identity or real IP address, in compliance with relevant EU directives. Kind regards

Hello! No, there's no connection or relationship between Air and A/I. They have a very good reputation in Europe. Please ask them. Kind regards

Hello! But that's not us. It's just a geo-location mistake made by some service. Kind regards

Hello! Maybe you are trying to connect to the ControlPort instead of the SocksPort. Defaults in Windows are 9050 (SocksPort) and 9051 (ControlPort). OpenVPN must connect to the SocksPort, not the ControlPort. Kind regards