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Hello! You don't need to change anything. Kind regards

Hello! Of course you can! Please feel free to let us know about Virgin, we are aware that there are problems with Virgin "superhub" and OpenVPN, normally customers are not able to beat 35 Mbit/s while using OpenVPN and this was for sure a Virgin problem (see Virgin support forums, there are dozens and dozens of customers complaining about it). Kind regards

Hello! Please note that this is correct. As far as we know TOR does not provide an option for remote port forwarding. Kind regards

Hello! If you want to connect over a proxy over OpenVPN, first connect to an Air server, then configure the programs that must connect over the proxy over OpenVPN to connect to the proxy. This is achieved by OpenVPN alone. Or by TOR alone. If this is your only purpose you can just connect over OpenVPN, without any proxy, for best performance. Kind regards

Hello! The logs do not show any problem. Please try also different servers (in the logs you tried only one) in order to determine those which can give you the best performance. If you get exactly 10 Mbit/s on all servers, all ports and all protocols then your ISP caps your OpenVPN connections at exactly 10 Mbit/s. Kind regards

Hello! Then you have a DNS leak on Windows. Please fix it as suggested. Kind regards

Hello! Perfect, that server is ours in Voxility datacenter. Of course you are free to use Google DNS if you prefer so (just set 8.8.8.8 as primary DNS of your tun adapter if you run Windows or first nameserver in resolv.conf if you run Linux without resolvconf). Kind regards

Hello! Thank you! Please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards

Hello! Which client are you running? Kind regards

Hello! Thank you for your warning. Apparently novo-ordo is blocking our German servers. We will try to bypass the block. In the meantime you can access the web site from our non-DE servers. Kind regards

Hello! The TAP-Win32 adapter is the tun/tap virtual network interface used by OpenVPN. Without it OpenVPN can't work. The problem is that there are no TAP-Win32 adapters on your system. Maybe something went wrong during the installation. Try to add an adapter as suggested in the above quoted piece of your logs (the utility to add it is inside ..."OpenVPN"->"Utilities"). If the operation fails probably the adapter driver has not been installed properly. In this case, please uninstall OpenVPN completely and re-install it, making sure to authorize the installation of any driver. Kind regards

Hello! Yes, that's correct, you have no DNS leaks. On dnsleaktest.com you should just get the server exit-IP address because we dropped Google DNS completely earlier this day. Kind regards

Hello! Since a few hours ago, we have completely dropped Google DNS. You are of course free to use Google DNS or any other public DNS if you wish so. Every VPN server has its DNS server, directly finds out information about the root servers, top level domains and authoritative name servers. Our DNS servers are neutral, do not ever inject or alter the requests (other services resolve to search results, try to fix typos etc). Where ICANN or root servers themselves interfer with censorship, we may apply specific censorship fix to our DNS server. See "AirVPN does not recognize ICANN authority anymore" topic for more information: https://airvpn.org/index.php?option=com_kunena&func=view&id=852&catid=3&Itemid=142 Using our DNS allows our customers to use Air anti-geolocation discrimination features. For example, visiting a website that allows only United States connections from a Netherlands VPN server. It's recommended to use our DNS server to avoid censorship and use our anti geo-IP based discriminations features. Kind regards

Hello! The name of the file is: hosts Please note that it has no extension, so in Notepad make sure that you select "All files" (otherwise it will filter *.txt files and you will not see it). The file on standard Windows installation is inside the following directory: C:\Windows\system32\drivers\etc If you have still issues try to open a command prompt with administrator privileges and type: notepad C:\Windows\system32\drivers\etc\hosts (press ENTER key at the end of the line) Kind regards

Hello! Please send us the documentation required in the "Prevent leaks with Windows & Comodo" thread for troubleshooting. Please send us also the Air client connection logs after a failed connection attempt. Kind regards

@drewwheelerosman Hello! From the second post you published everything seems fine. Can you also send us the output of ping google.com as usual while you are connected to the VPN. Kind regards

Hello! As you prefer. Using our DNS will give you the following advantages: - access to internal services (currently only http://speedtest.air) - ICE censorship bypass - access to our experimental service aimed to bypass IP-based geo-location discriminations (for example you can watch BBC iPlayer from non-UK servers and access CBS and Pandora from non-USA servers) In most cases it's not a reason for concern, but if you exchange sensitive, "critical" information (for example if you are a whistleblower, or you live in a human rights hostile country) you should disconnect as soon as the critical information have been imparted or received. This attention is not necessary if you connect over OpenVPN over TOR. Which proxy server? Kind regards

Hello! In the first part of the logs apparently something was blocking UDP packets, but after that the logs show no problems at all. Let's see if it's a DNS problem. Please open a command prompt or the PowerShell, issue the following commands and send us the output: ping 10.4.0.1 ping airvpn.org ping 8.8.8.8 Kind regards

Hello! Please right-click on the Air client dock icon, select "Logs" and click on "Copy to clipboard", finally paste here. Kind regards

Hello! Your account is successfully connected to another server, can you confirm that you could manage to connect properly? Kind regards

Hello! Can you please send us your client logs? What is your OS? Kind regards

Hello! No, they are single IP addresses (each server has one entry-IP address), so pick add single IP addresses for that network zone. In this case yes, they are necessary. To add the lines to the hosts file launch a text editor (for example notepad) with administrator privileges, load the hosts file, add the lines and save the file. The file on standard Windows installation is inside the following directory: C:\Windows\system32\drivers\etc Yes, they are necessary. Correct, although it does not really matter what DNS you put in your physical network card, because any query from that card will be blocked by Comodo. Anyway you might like to put your favorite DNS in your physical network card so that you can regain full Internet connectivity when disconnected from the VPN if you decide to disable Comodo rules (just in case you need to connect to the Internet without VPN). Kind regards

Hello! Sure: you can see our guide linked in announcement section of the forum. Direct link: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards

Hello! Presumably this is what happens: - the Google servers are showed for DNS queries inside the tunnel - the Comodo servers are showed for DNS queries both inside and outside the tunnel Therefore the DNS leak test in this case does not provide a clear result because you can't discern queries sent to Comodo DNS within the tunnel from those sent to Comodo outside the tunnel. After a very long discussion and evaluation, we have taken the decision to drop Google DNS. There will be no noticeable performance impact to our customers on DNS resolution and the DNS leak tests will give a much clearer response. The change is expected to take place within one week. Kind regards

Hello! It's totally normal. In order to understand which DNS server you're using to resolve names, dnsleaktest.com needs to operate its own DNS server through which it monitors which DNS server the requests to randomly-generated subdomains (transmitted to your browser) of their own domain come from. As a consequence, your system will repeatedly query your configured DNS (to resolve such subdomain names) servers which in turn send the request to the most convenient DNS server of their infrastructure (which may vary from second to second). Kind regards