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Hello! Of course, this may happen if your computer sends DNS queries to your locked router/modem. The locked router/modem will then send a query to your ISP DNS. In this case you need either to prevent leaks with our firewall guides or force the DNS resolution to the VPN DNS (10.4.0.1 https://airvpn.org/specs), so that the VPN query will be encrypted and encapsulated by your OpenVPN client, sent to our servers and finally processed by them. This gives the advantage to be able to access VPN internal services and bypass some ICE censorship which can't be bypassed with any other DNS. Kind regards

Hello! If the modem/router DNS are locked, you can anyway bypass them. Once you're inside the VPN you can use the VPN DNS or tunnel any DNS query you like over the VPN. Kind regards

Hello! Unfortunately so. Please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=5650&Itemid=142 Kind regards

Hello! Yes. Your ISP can't see: - the real origin and destinations of your packets - the payload (the content) of your packets - the applications you use - the protocols you use About e-mail, an important exception is when your mail provider is also your ISP. In that case your e-mails will in the end pass through the servers of your very same ISP and (if unencrypted) can be potentially read by it. We don't keep logs of that kind. We don't monitor traffic and we don't log any client activity. Absolutely not. PayPal never reveals your credit card number to the seller. Kind regards

Hello! If/when you wish to use the VPN DNS, just set 10.4.0.1 as primary DNS IP, and leave the OpenDNS server IP as "alternate". Kind regards

Hello! We're sorry to inform you that Pegasi and Arietis have been suspended by the provider (SecuredServers LLC) without prior notice for alleged network abuse. While the provider was and is totally incapable to provide any proof of such abuse, it decided to suspend the servers. We assure you that such suspension does not harm our plans in the USA: on the contrary it gives us additional incentives to expand our USA operations. Currently bandwidth for the USA remains widely redundant, anyway we're working to bring additional servers in the USA as soon as possible. Kind regards

Hello! It appears definitely a DNS issue. What is your OS? Kind regards

Hello! The problem has been fixed, we apologize for the inconvenience. Please try again port forwarding on Cygni at your convenience. Kind regards

Hello! No particular setup is needed. Connect to a server and then launch uTorrent. It's very important that you launch uTorrent AFTER you have connected to the VPN. Nothing more on the torrent client side. We recommend that you secure your connection against leaks in case of unexpected VPN disconnection, please see the guides in the announcement section of the forum "Prevent leaks with..." according to your OS: https://airvpn.org/forums Yes, absolutely! Kind regards

Hello! When you're connected to any VPN server, all the programs you run will be tunneled transparently. No need to configure any of them. Please note that we don't have proxy servers and we don't provide (currently) proxy services. Just make sure that you launch your p2p client AFTER you have connected to the VPN, of course. Yes, in order to optimize performance. If you use latest uTorrent versions or torrent programs which are able to "punch" NATs, you don't even need to forward remotely ports (our NAT is p2p friendly and can be punched by clients). No: that's necessary only if you want to tunnel a program over a proxy over AirVPN (an advanced usage which you probably don't need for p2p). Kind regards

Hello! Thank you for your purchase from our authorized reseller. Please log in with the account you wish to activate and click on the big star in the home page. Direct link: https://airvpn.org/payment_plans Kind regards

Hello! Thank you for the information. We confirm we have still some issues with port forwarding on Cygni. We're working on it in order to detect the problem. Kind regards

Hello! We have received some excellent feedback from California, for example: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=5296&Itemid=142#5587 Kind regards

Hello! If you capture traffic on the tun/tap adapter you can see unencrypted packets. If you capture traffic on the physical interface you must see all encrypted packets to/from the Air server, except those to/from your internal network, otherwise there's something wrong: check your routing table after the VPN server push. Kind regards

Hello! Our OpenVPN servers don't listen to port 1194, they listen to ports 53, 80 and 443 (TCP and UDP). Kind regards

Hello! Ports 137, 138, 139 and 445 are closed and clients within the virtual network can't communicate with each other (inside the network), so your shared resources can't be accessed, at least through the VPN. In general, a client on the VPN has all ports closed, in order to open them the client owner must explicitly forward ports remotely. There is a way to overcome this security limitation, it requires remote port forwarding with remap to the above mentioned local ports. Just don't do it and you are secure on the VPN side. Kind regards

Hello! We're confident about that: the provider has been thoroughly informed about our activity. Of course things in real life may be different, we rely both on the correctness of the provider and on our customers' respect of AirVPN Terms of Service. Kind regards Hello! We have not detected any problem with the server during these first days. We would be more than glad to receive any feedback especially from Asian customers about this server. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Sweden is available: Cygni. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! Assuming that your RDP server is running behind an Air server, you can reach it from the Internet at : The listening port needs to be remotely forwarded. Please note: - the entry-IP and exit-IP of our servers are different - the forwarded port may be different form the RDP server listening port, as long as you remap it to the correct local port For example: - your RDP server runs in a machine where an OpenVPN client is connected to an Air server - the RDP server listens to port 3389 - the remotely forwarded port is 32604 remapped to local port 3389, Then you can reach the RDP at: :32604 Alternatively, you can change (if possible) the RDP server listening port to 32604 and NOT remap 32604 to any local port. Kind regards

Hello! Some hints and hopefully possible solutions: http://forum.vuze.com/thread.jspa?messageID=187588 Kind regards

Hello! Yes, you are right, that was Pegasi with another provider who could not handle the stress of copyright alleged infringement notices and/or did not respect its contract with us. Our totally neutral policy involves an ongoing, perpetual "war" against copyright trolls in Germany and in the USA. Furthermore, if the provider is unable to respect the agreements with us, we leave it. We'll be looking for additional North America locations in the near future. Kind regards

Hello! It is an IP geo-location mistake by that website. Sirius is in Virginia (USA). Kind regards

Hello! The TOR Browser Bundle is useful to you to launch the TOR proxy, but of course you can use any other bundle you like. TBB also includes Aurora. After the TOR proxy is running and has established a circuit, connect OpenVPN over the TOR proxy according to the instructions, finally browse with any browser NOT configured to connect over a proxy (not Aurora, therefore). The browser (and any other program) will transparently connect over OpenVPN which is connected over the TOR proxy, therefore you have a connection over OpenVPN over TOR. When you have that setup use a browser not configured to connect over a proxy in order to connect it over AirVPN over TOR. Kind regards

Hello! Can you please send us your client logs when the issue occurs? Kind regards