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Everything posted by Staff

  1. Thank you for your feedback! Please continue! Some considerations after the first suggestions and thoughts... Security and anonymity We offer OpenVPN with certificates and keys, symmetrical AES-256-CBC and RSA 2048 bit. We avoid PPTP because we don't think it is sufficiently robust to protect people in a hostile country/environment (see PPTP serious vulnerabilities, link at the end). This implies also impenetrable shield against snooping, including Firesheep. Moreover, certificates and keys are sent to the customer via SSL protection, and we have a valid SSL certificate for the website issued by a recognized authority. We also avoid data retention for added security. Finally, we don't transmit, not even in an aggregated, anonymized form, customers' data to anyone. Buffering No slow-down streaming buffering, on the contrary optimization with LZO compression. Care for customers We comply with the recommendations of prominent EU consumers' defense associations and European Commission DG Health & Consumers (for example full refunds, no questions asked, within 30 days, very clear terms of use and privacy policy). Reliability We have learned the lesson we had concentrating all the servers in one provider, which caused 4 days downtime. Decentralization now is one of our priorities, we are building a constellation of nodes located in different datacenters owned by different providers, and also keeping "sleeping" backup nodes which can be activated in a very short time if necessary. Against geo-discriminations Currently we offer nodes in Holland, Germany and the USA in order to grant access to geo-discriminatory services. American Hulu, Pandora, CBS, NBC, Netflix etc. are now accessible, as well as all services in Germany and Holland. Future plans include France and UK (BBC). Any recommendation? Which geo-discriminatory services would you like to access? Why we don't like PPTP very much: http://en.wikipedia.org/wiki/Pptp#Security_of_the_PPTP_protocol Keep writing your ideas, opinions and suggestions! Kind regards AirVPN admins
  2. @stars Hello! You have no authorization to connect to a premium server. Please subscribe a premium membership to have access to the premium servers. Kind regards AirVPN admins
  3. Hello! Just to clarify for other users who might be confused by this: it is not possible, currently, that non-premium members generate automatically a configuration to connect to the premium servers. Premium servers options appear only to premium members. Attempts to connect to the new premium servers by non-premium members come from manual modifications of the config file, but obviously this is useless. Kind regards AirVPN admins
  4. Sakujakira wrote: Hello! For privacy reasons we don't say which countries our members are from. Anyway guaranteed bandwidth is still there, you should experience no shortage on the guaranteed allocated bandwidth, neither in Altair nor in Polaris. Moreover we have not stopped working to expand the infrastructure and the bandwidth. Stay tuned, some good news are planned very soon. Kind regards AirVPN admins
  5. dnniwa485 wrote: Hello! It seems that Altair, in the Netherlands, is a favourite, since today it has for several minutes reached nearly 100% bandwidth capacity. Please, switch to Polaris in Germany while we improve load balance. Since its "birth" Polaris has never gone beyond 4% bandwidth load. It is largely unused. Furthermore, we are ready to add nodes if necessary. Kind regards AirVPN admins
  6. rokyn wrote: Hello! You're welcome. Kind regards AirVPN admins
  7. nikhil1994 wrote: Hello! The "servers status" panel currently gives incorrect values, both for users and bandwidth usage. It's a minor flaw which does not harm the service in any way. We're working to fix it. [uPDATE: FIXED] About free service, please read the previous message in this thread: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=347&limit=6&limitstart=30#388 Kind regards AirVPN admins
  8. We have made some clean up to keep the thread on-topic, please re-direct different discussions on appropriate threads. We kindly remind you that advertising is not allowed on this forum. Kind regards AirVPN admins
  9. korstemplar wrote: Hello! When you are connected to AirVPN, you will use our resolution system. Please note that there is no file attached to your message. Kind regards AirVPN admins
  10. Hello! As a compensation for the downtime period (4 days and 12 hours) we have extended premium memberships expiration date of 10 days. Furthermore, current premium members can now extend their membership for a whole year at the price of 9 months (3 months are for free). Please note that this offer is reserved only to current premium members. Contact us in private if you\'re interested. Kind regards AirVPN admins
  11. Hello! Only premium members can select a server to connect to. We haven't discussed yet any plan to activate any kind of free service, so we can't give any time or date. You are kindly invited to join our premium offers. For any further inquiry related to free servers please read the following message: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=347&limit=6&limitstart=30#388 Kind regards AirVPN admins
  12. rokyn wrote: Hello and thank you! Fixed now. Can you please contact us in private? The extra for premium users should be 10 days, not 7. Kind regards AirVPN admins
  13. islabonita wrote: Hello! This is because the SSL certificate is for airvpn.org, NOT www.airvpn.org. So, please connect always to https://airvpn.org Kind regards AirVPN admins
  14. Hello! We have two new VPN servers in Germany and the Netherlands. They are reserved to premium users. [uPDATE: new server in the USA too] If you use AirVPN client, no change is necessary, you just need to select your favourite server and connection port. If you use OpenVPN client, you need to log in our website and select menu "Member"-->"Access without our client". Pick your favourite server and port, accept terms of use and finally click on "Generate". You will receive an air.zip file which contains all you need. Copy the content of the air.zip archive and paste it into OpenVPN configuration directory. Finally, run OpenVPN client. You can generate as many configurations as you wish for each server and each port you connect to. We recommend that you rename all the configurations you need so that you may switch from one to another whenever you wish. Kind regards AirVPN admins
  15. stevenfrenchy wrote: Hello! We now have two new exit nodes in Germany and in Holland chosen after peering evaluations and based on our quality requirements and our past experience with our "ex" provider which provided us with the golden lesson to decentralize infrastructure as much as possible (an old teaching of the fathers of the Internet that we are going to keep in mind from now on). You may realize the reasons of the choice simply checking the bandwidth the new servers are able to give you. We don't want to claim that it's the best choice in an absolute, universal sense, but we do confirm you that the choice has been made after careful evaluation. As you may have seen, we have been in the middle of an emergency out of our responsibility. While we provide several guarantees (such as guaranteed allocated bandwidth and continuous support near to 24/7), we have never guaranteed country-specific exit nodes. This does not mean that we are not planning to have once again a French exit node. Anyway we are going to check eligibility for your refund request according to the terms of service you have accepted. Kind regards AirVPN admins
  16. yorasharma wrote: Hello! Currently our priorities are: - Compensate premium users for the downtime - Increase quality for premium users - Expand further our infrastructure for premium users Only after all of the above we'll have a meeting to discuss about free access. Please keep in mind that our project is economically sustainable ONLY thanks to the premium members and therefore it is absolutely necessary to ensure highest quality first and foremost to them. We kindly invite you to consider to subscribe a premium membership. Kind regards AirVPN admins
  17. islabonita wrote: Yes, it is. Please keep the comments here on topic. Off-topic messages will be deleted until we bring back the service for premium users. Kind regards AirVPN admins
  18. DIMITRI wrote: Hello! Please read this topic: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=347 Kind regards AirVPN admins
  19. islabonita wrote: Please note that you are never protected when you are not connected to the VPN servers, even when the service is working. Kind regards AirVPN admins
  20. zombie1982 wrote: We fully understand your disappointment and all premium members will be compensated for downtime. Unfortunately, after almost 1 year of excellent service from our provider, the first serious issue has been faced by it with lack of assistance and competence. Therefore we are diversifying deployment of our infrastructure in order to prevent similar problems in the future. Please follow our updates on the 1st message of this topic. Kind regards AirVPN admins
  21. Hello! We are facing a major incident to our infrastructure, probably due to our provider. VPN servers are not responding. We are inquiring and we will keep you updated. Premium users will be refunded for the downtime Kind regards AirVPN admins UPDATE 19:35 CET - 12 Mar 2011 As we suspected, the total outage of the VPN servers is entirely our provider's responsability. Unfortunately, nobody from that company could be reached at the moment, so we have no feedback from them. We will clarify the situation as soon so possible. We also would like to ensure all our premium members that our services will be restored in any case, with or without our current provider cooperation. If, for any reason, this website too should become unreachable, you will be able to follow updates (and eventually new link to the website) through our twitter account: https://twitter.com/airvpn UPDATE 21:50 CET - 13 Mar 2011 We are working as fast as possible to bring back service for premium users. We can't give an exact date and time, but we announce that new server will be in installation phase tomorrow morning early, in case we can't rescue previous VPN servers. This is a precaution action due to the total lack of answers and assistance, at this time, from our current servers provider. Please note that no data regarding accounts is kept on the VPN servers which are currently unresponsive. UPDATE 11:00 CET - 14 Mar 2011 After having finally received feedback from our current provider, there is no interest to continue our commercial relationship with it since this incident shows that its quality and support standards do not meet our requirements anymore. New server installation procedure had already started earlier this morning, so premium service will be restored very soon. We will keep you updated. We apologize for the inconvenience. UPDATE 12:45 CET - 15 Mar 2011 Although we can't give an exact ETA for premium services at the moment, we confirm that everything is proceeding as planned with minimal delays due to servers installation and connections. A very rough estimate to bring back services is within 24 hrs from now. Don't take this ETA for granted but we assure you that we are doing our best during these days. We would like to express our gratitude to all our members who are showing support with very nice words. It is very much appreciated, thank you. UPDATE 17:25 CET - 16 Mar 2011 The first server for premium members has just been connected. We're starting to work on it; from now on we need some or several hours to "integrate" it in our infrastructure and make it available to you. It is located in a datacenter in the Netherlands and is sufficient to satisfy demand of all premium users. Furthermore, we are still waiting for the installation and connection of another server, which will be dedicated to premium users too, located in a datacenter in Germany. It should be ready in the next 24/48 hrs. We are also preparing some good surprise for premium members. You will receive updates as usual, as well as instructions to connect to the new servers. UPDATE 20:00 CET - 16 Mar 2011 Server in the Netherlands passed tests and is currently properly configured and operational. We are performing some more tests and if everything is ok we will give premium members access to it later in the evening (CET). UPDATE 20:25 CET - 16 Mar 2011 Service is now UP for all premium members! Please note that if you connect without AirVPN client, you need to re-generate configuration file. You can do that simply selecting "Member"-->"Access without our client" and choosing your favourite port. We will soon give you more news about the new server in Germany, compensations for downtime and new special offers aimed to premium members. UPDATE 02:35 CET - 17 Mar 2011 German server has been installed and is now available to premium members! As usual, if you connect without AirVPN client, you can generate a new configuration by simply selecting "Member"-->"Access without our client". Keep the different configurations (for ports and servers) with different names so that you can choose freely each time you connect with OpenVPN client. With the current configuration, we are now providing the minimum guaranteed allocated bandwidth as we did before the outage. Soon we will deliver the compensations due to our premium members for the outage.
  22. In your opinion, what are the most important features of a VPN service for citizens? Don't be shy, tell us! Kind regards AirVPN
  23. dhruvpandit wrote: Hello! Please note that SymVPN is not compatible with OpenVPN, so you can't use it to connect to Air. Kind regards AirVPN admins
  24. gattolino wrote: Hello! Just checked: no problems from the premium server. Kind regards AirVPN
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