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Staff

Staff
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Everything posted by Staff

  1. rokyn wrote: Hello and thank you! Fixed now. Can you please contact us in private? The extra for premium users should be 10 days, not 7. Kind regards AirVPN admins
  2. islabonita wrote: Hello! This is because the SSL certificate is for airvpn.org, NOT www.airvpn.org. So, please connect always to https://airvpn.org Kind regards AirVPN admins
  3. Hello! We have two new VPN servers in Germany and the Netherlands. They are reserved to premium users. [uPDATE: new server in the USA too] If you use AirVPN client, no change is necessary, you just need to select your favourite server and connection port. If you use OpenVPN client, you need to log in our website and select menu "Member"-->"Access without our client". Pick your favourite server and port, accept terms of use and finally click on "Generate". You will receive an air.zip file which contains all you need. Copy the content of the air.zip archive and paste it into OpenVPN configuration directory. Finally, run OpenVPN client. You can generate as many configurations as you wish for each server and each port you connect to. We recommend that you rename all the configurations you need so that you may switch from one to another whenever you wish. Kind regards AirVPN admins
  4. stevenfrenchy wrote: Hello! We now have two new exit nodes in Germany and in Holland chosen after peering evaluations and based on our quality requirements and our past experience with our "ex" provider which provided us with the golden lesson to decentralize infrastructure as much as possible (an old teaching of the fathers of the Internet that we are going to keep in mind from now on). You may realize the reasons of the choice simply checking the bandwidth the new servers are able to give you. We don't want to claim that it's the best choice in an absolute, universal sense, but we do confirm you that the choice has been made after careful evaluation. As you may have seen, we have been in the middle of an emergency out of our responsibility. While we provide several guarantees (such as guaranteed allocated bandwidth and continuous support near to 24/7), we have never guaranteed country-specific exit nodes. This does not mean that we are not planning to have once again a French exit node. Anyway we are going to check eligibility for your refund request according to the terms of service you have accepted. Kind regards AirVPN admins
  5. yorasharma wrote: Hello! Currently our priorities are: - Compensate premium users for the downtime - Increase quality for premium users - Expand further our infrastructure for premium users Only after all of the above we'll have a meeting to discuss about free access. Please keep in mind that our project is economically sustainable ONLY thanks to the premium members and therefore it is absolutely necessary to ensure highest quality first and foremost to them. We kindly invite you to consider to subscribe a premium membership. Kind regards AirVPN admins
  6. islabonita wrote: Yes, it is. Please keep the comments here on topic. Off-topic messages will be deleted until we bring back the service for premium users. Kind regards AirVPN admins
  7. DIMITRI wrote: Hello! Please read this topic: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=347 Kind regards AirVPN admins
  8. islabonita wrote: Please note that you are never protected when you are not connected to the VPN servers, even when the service is working. Kind regards AirVPN admins
  9. zombie1982 wrote: We fully understand your disappointment and all premium members will be compensated for downtime. Unfortunately, after almost 1 year of excellent service from our provider, the first serious issue has been faced by it with lack of assistance and competence. Therefore we are diversifying deployment of our infrastructure in order to prevent similar problems in the future. Please follow our updates on the 1st message of this topic. Kind regards AirVPN admins
  10. Hello! We are facing a major incident to our infrastructure, probably due to our provider. VPN servers are not responding. We are inquiring and we will keep you updated. Premium users will be refunded for the downtime Kind regards AirVPN admins UPDATE 19:35 CET - 12 Mar 2011 As we suspected, the total outage of the VPN servers is entirely our provider's responsability. Unfortunately, nobody from that company could be reached at the moment, so we have no feedback from them. We will clarify the situation as soon so possible. We also would like to ensure all our premium members that our services will be restored in any case, with or without our current provider cooperation. If, for any reason, this website too should become unreachable, you will be able to follow updates (and eventually new link to the website) through our twitter account: https://twitter.com/airvpn UPDATE 21:50 CET - 13 Mar 2011 We are working as fast as possible to bring back service for premium users. We can't give an exact date and time, but we announce that new server will be in installation phase tomorrow morning early, in case we can't rescue previous VPN servers. This is a precaution action due to the total lack of answers and assistance, at this time, from our current servers provider. Please note that no data regarding accounts is kept on the VPN servers which are currently unresponsive. UPDATE 11:00 CET - 14 Mar 2011 After having finally received feedback from our current provider, there is no interest to continue our commercial relationship with it since this incident shows that its quality and support standards do not meet our requirements anymore. New server installation procedure had already started earlier this morning, so premium service will be restored very soon. We will keep you updated. We apologize for the inconvenience. UPDATE 12:45 CET - 15 Mar 2011 Although we can't give an exact ETA for premium services at the moment, we confirm that everything is proceeding as planned with minimal delays due to servers installation and connections. A very rough estimate to bring back services is within 24 hrs from now. Don't take this ETA for granted but we assure you that we are doing our best during these days. We would like to express our gratitude to all our members who are showing support with very nice words. It is very much appreciated, thank you. UPDATE 17:25 CET - 16 Mar 2011 The first server for premium members has just been connected. We're starting to work on it; from now on we need some or several hours to "integrate" it in our infrastructure and make it available to you. It is located in a datacenter in the Netherlands and is sufficient to satisfy demand of all premium users. Furthermore, we are still waiting for the installation and connection of another server, which will be dedicated to premium users too, located in a datacenter in Germany. It should be ready in the next 24/48 hrs. We are also preparing some good surprise for premium members. You will receive updates as usual, as well as instructions to connect to the new servers. UPDATE 20:00 CET - 16 Mar 2011 Server in the Netherlands passed tests and is currently properly configured and operational. We are performing some more tests and if everything is ok we will give premium members access to it later in the evening (CET). UPDATE 20:25 CET - 16 Mar 2011 Service is now UP for all premium members! Please note that if you connect without AirVPN client, you need to re-generate configuration file. You can do that simply selecting "Member"-->"Access without our client" and choosing your favourite port. We will soon give you more news about the new server in Germany, compensations for downtime and new special offers aimed to premium members. UPDATE 02:35 CET - 17 Mar 2011 German server has been installed and is now available to premium members! As usual, if you connect without AirVPN client, you can generate a new configuration by simply selecting "Member"-->"Access without our client". Keep the different configurations (for ports and servers) with different names so that you can choose freely each time you connect with OpenVPN client. With the current configuration, we are now providing the minimum guaranteed allocated bandwidth as we did before the outage. Soon we will deliver the compensations due to our premium members for the outage.
  11. In your opinion, what are the most important features of a VPN service for citizens? Don't be shy, tell us! Kind regards AirVPN
  12. dhruvpandit wrote: Hello! Please note that SymVPN is not compatible with OpenVPN, so you can't use it to connect to Air. Kind regards AirVPN admins
  13. gattolino wrote: Hello! Just checked: no problems from the premium server. Kind regards AirVPN
  14. md88x wrote: Hello! Could you please try to run the OpenVPN GUI and copy & paste the log which is displayed in its window? Kind regards AirVPN admins
  15. md88x wrote: Hello! The log files are located in the log directory of your OpenVPN client software. Kind regards AirVPN admins
  16. Hello! Could you please send us, in private, your complete OpenVPN log file? Kind regards AirVPN admins
  17. md88x wrote: Hello! If you refer to the connection to our website, please note that the valid SSL certificate is for https://airvpn.org Be sure to type it exactly in your browser (do not add www for example). If you refer to some other issue, do not hesitate to contact us again. Kind regards AirVPN admins
  18. Hello! Some of the payment methods suggested in this thread have unacceptable conditions for us. However, there is a simpler method to reassure the cautious (or "paranoid", as you define him/her) customer. 1) Contact us and require a coupon 2) Pay the coupon with your regular PayPal or AlertPay account 3) Receive the coupon via e-mail 4) Use the coupon to activate an account completely unrelated (different e-mail address, no sensitive data or nickname). Take care to activate the account when you're already connected to the VPN (for example, to the free server), so that, thanks to no logging, not even the activation may be related to an IP address. For the paranoid, it's better to use the coupon and activate the account while using AirVPN over TOR, or TOR alone. In this way, no identity correlation between payer and account can be proved, legally or otherwise, not even if, for a mysterious "attack of madness" and business suicide will, we wanted to. Kind regards AirVPN admins
  19. akkiisgreat wrote: Hello! Premium service is reserved to paying members. You can evaluate the performance in a few days, after that we offer a 100% refund, no questions asked. Kind regards AirVPN admins
  20. dziGfxcDemk wrote: Hello! There is no limit on the number of users who can connect, except physical machine limitations. These limitations are far to be reached and anyway, even if reached, we would expand the infrastructure in our ongoing commitment against censorship and in protection of Net Neutrality. That said, we don't guarantee anything on the free service, it is given "as is". It is free, but no bandwidth, uptime or connection availability is guaranteed. Please upgrade to premium membership to use a full featured VPN with guaranteed bandwidth, uptime and much more. Currently the free server is up and running, so it might be a problem on your side. Do not hesitate to open a ticket if you can't solve the issue and please attach your complete OpenVPN connection log. Kind regards AirVPN admins
  21. akkiisgreat wrote: Hello! There is no guaranteed bandwidth on the free server, it's best effort. Please switch to a premium membership to have guaranteed bandwidth and much more! Kind regards AirVPN admins
  22. ActiveDNS wrote: Hello! Check the 1st step. You should copy all the files inside air.zip and paste them not in bin, but in OpenVPN configuration directory. Finally, first connect to your ISP (even in dial-ip), and THEN connect to AirVPN. Kind regards Paolo AirVPN
  23. ActiveDNS wrote: Hello! Please follow our instructions and use OpenVPN client to connect to AirVPN. Cisco client is based on IPsec, not OpenVPN. You can find instructions for Windows on menu "More"-->"Access with..."-->"Windows". Kind regards AirVPN admins
  24. dnniwa485 wrote: We will look into the matter, thank you for your warning. Kind regards AirVPN admins
  25. dnniwa485 wrote: Thank you very much! Your account is already on premium status (according to the e-mail specified in the AlertPay payment). Do not hesitate to contact us for any information. Kind regards AirVPN admins
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