Staff

Hello! Thank you for your subscription! No, we don't track at all, your assumptions are wrong. Also, and more importantly, are you aware that your network cards MAC address never gets out of your internal network? The MAC address of your computer network interface is simply NOT included in IPv4 packets, so it is lost just after the first router, for example. That said, it remains to be seen why you can't access the web site. Clearly you could in this case, because you wrote this post successfully. The only three things this admin can think of in this moment are: - that you have one or more infected machines launching attacks against the web site. We undergo several DDoS and flood attacks almost every day, and the firewall blacklists momentarily IP addresses from which these attacks originate (if possible and if it is able to understand that an attack is ongoing) - you run some software that is actively blocking airvpn.org - your ISP is actively blocking airvpn.org Of course, but as it was written above, "your" MAC addresses never gets out of your internal network, so you can save yourself some work. Are you really convinced of what you're saying here?! Because if you really are, there's no point in discussing, just don't post in the forum, or don't post when you are not behind TOR or the VPN. Support is available in the "Contact us" form or simply write directly to info@airvpn.org (please include your account name in this case). Kind regards

Hello! It seems that your account subscription had expired and then you renewed, is it all right now? Kind regards

Hello! Do you have a Google account, or a YouTube account, which is registered as a german account? Kind regards

Hello! Excellent! You can upload 1 image per message, only jpg, jpeg, gif, png, maximum size 1 MB, maximum pixel 1366x800. Alternatively you can upload one zip archive with as many files as you wish in any format and size, provided that the zipped archive is not larger than 1 MB. Kind regards

Hello! Can you please send us your client (attempted) connection logs? Kind regards

@user 1a Hello! For any support about the guide "Prevent leaks with Windows & Comodo", please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142#3512 The recommended procedure will result in faster and proper support. Kind regards

Hello! We confirm you that your account is just fine, it is on Premium status and authorized to access all the VPN servers. Can you please send us your Air client connection logs? After you have tried a connection to any VPN server with the Air client, right-click on the Air dock icon (a white cloud on a blue sky if connected, on a gray sky if disconnected) and select "Logs". A window will pop up. Click on "Copy to clipboard", finally paste here. Logs are very important for troubleshooting. Kind regards

Hello! Please see here for general instructions on how to add a program rule: https://support.norton.com/sp/en/us/home/current/solutions/v1028140_NIS_Retail_2012_en_us See here to use the Add Rule Wizard: https://support.norton.com/sp/en/us/home/current/solutions/v1028179_NIS_OEM_2012_en_us?q=rule+wizard Determine your subnet IP range (in most cases something like 192.168.0.0/16). The parameters you need to instruct the Rule Wizard to create rule that blocks utorrent.exe packets when the computer is not connected to the VPN are: - program: utorrent.exe (locate it, the full path is needed) - type of rule: Block - type of connection: Connection to and from other computers - computers that apply to the rule: Only the computers and sites listed below - and compile the list with every possible IP address that your computer physical network card can have (for example 192.168.0.0/16 which in CIDR notation covers all the addresses from 192.168.0.0 to 192.168.255.255) - protocols for the rule: All - ports for the rule: All ports, local and remote Apply the rule and test it carefully before relying on it: when the computer is disconnected from the VPN, uTorrent must not be able to send or receive any packet. Kind regards

Hello! Your account is authorized to access all the VPN servers. Can you please tell us your OS and which client you run to connect to a server? Kind regards

Hello! Might it be possible that (for any reason) your ISP re-assigns your node with a new IP address every 12 hours? Kind regards

Hello! No, with OpenVPN they can't do that, they can't bypass the routing table. Exception: in general, an application can bypass the routing table if it is forced to bind to the physical network interface. However, in order to do so the system administrator needs to force the bind explicitly, or let the application run with administrator privileges. In general, keep in mind that a VPN is not an anti-malware tool, and can't protect you (except in some very specific circumstances) against that malware which in some way elevates itself to administrator privileges in your system. Kind regards

Hello! It is possible without any specific configuration. The connection of one or more devices to our VPN servers do not modify in any way packets routing strictly inside your own network. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the Netherlands is available: Corvi. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Canada is available: Cephei. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! Phoenicis is down for emergency maintenance. We're working on it. Yes! An announcement will be published soon. Kind regards

Hello! Please see here (assuming that you run Windows; adjustments for different OS are anyway easy): https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=6621&Itemid=142#6691 Kind regards

Hello! We were looking for an alternative solution. Luckily two days ago OpenVPN Connect for Android was updated and now supports every necessary feature to use all the options of our service. Kind regards

Hello! You're trying to connect to an unavailable VPN server. Please connect to any other VPN server. You can check anytime Air servers status here: https://airvpn.org/status In your "Member Area"->"Your details" panel you can see the reason of the last failed connection attempt. In order to add configurations to Tunnelblick for easy and quick servers switching: http://code.google.com/p/tunnelblick/wiki/cConfigT#Creating_and_Installing_a_Tunnelblick_VPN_Configuration You can ignore step 4: the files generated by our configuration generator are already fully compatible with Tunnelblick, they do not contain a path to certificates and key. Kind regards

Hello! Can you please try different ports for a performance comparison test? In particular try ports 53 UDP and 80 TCP. Please see also here: https://airvpn.org/faq#speed Kind regards

Hello! You're right: if you go back to server choice after you have picked a port, the client will revert to port 443 UDP regardless of your previous port choice in the "Modes" tab. We are aware of this bug which will be fixed in the next Air client release. Kind regards

Hello! You are not exposed, but please make sure you have disabled geographical location in your Firefox: http://www.mozilla.org/en-US/firefox/geolocation/ It is a new potentially privacy-infringing feature of HTML5 which tries to disclose and transmit your location regardless of your IP address. That said, Firefox doesn’t share your location without your permission: http://www.mozilla.org/en-US/firefox/geolocation It is also possible that Romanian IP addresses undergo the same limitations that are applied to German IP addresses (for copyright or any other reason). We will check that and update this thread. Kind regards

Hello! Your account is on Premium status, authorized to access all the VPN servers, so that can't be the cause of the problem. From your ping commands output, it does not even seem a DNS issue. Can you please try a connection to port 80 TCP and port 53 UDP on a couple of different servers and tell us if the problem is the same? Kind regards

Hello! The logs (at least the first connections) do not show any problem. Can you please try, for testing purposes, to connect after you have stopped any firewall and antivirus software? Kind regards

Hello! In your case, in Vuze specify eth6. Make sure that you tick "Enforce IP bindings even when interfaces are not available [...]". uTorrent has a bind-IP option, not a bind interface option. This is somehow impractical because your VPN IP address (i.e. the IP address DHCP-pushed by our servers to your TAP-Win32 tun/tap adapter) is dynamic, so you would need to change it each time you disconnect and re-connect to a server, or when you switch server. In Comodo, you just need to define the following three Application Rules for utorrent.exe: Allow IP In/Out From IP In [10.4.0.0 - 10.9.255.255] To MAC Any Where Protocol Is Any Allow IP In/Out From MAC Any To IP In [10.4.0.0 - 10.9.255.255] Where Protocol Is Any Block IP In/Out From MAC Any To MAC Any Where Protocol Is Any Kind regards

Hello! Maybe you are trying two simultaneous connections with the same account, which is not allowed, can you please check? Kind regards