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Hello! We'll check the problem carefully. Please notify us when you experience the issue through the "Contact us" form. Also, can you please tell us which Tunnelblick and Mac OS X versions you are running? Kind regards

Hello! Please make sure that: - the TOR proxy is running before you launch OpenVPN - the TOR proxy is listening to port 9050 (check the SocksPort, not the ControlPort) - you pick a TCP port for OpenVPN connection (TOR proxy does not support UDP) Kind regards

Hello! Your system does not lose connectivity to the Internet with your setup, it will just lose the capacity to resolve names through DNS queries. DNS queries are sent only if the hosts file evaluation AND the DNS resolver cache evaluation do not resolve a name. If you flush the DNS cache resolver, your system will become immediately unable to resolve all the names not included in the hosts file (well, there's some additional step, but for simplicity's sake this overview is sufficiently correct). Kind regards

Hello! Actually, the Air client is portable. It's not possible to make the Air client connect automatically at Windows 7 startup. You need to use OpenVPN directly to do that. Kind regards

Hello! There's not such an option in Norton as far as we know and anyway it would not be possible, we don't know essential details about your network. Send us the output of the command "ipconfig /all" which will help us determine your home network IP range. Anyway the described operations show you, step-by-step, what you have to click and which values you have to enter. Please refer to Norton manual and to Norton customer service for additional support on Norton Firewall. Kind regards

Hello! Please follow the instructions for iOS, direct link: https://airvpn.org/ios If you don't have AirDisk Pro (in spite of of the name, we have nothing to do with this app), just send the files to yourself via mail or via iTunes, please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=7035&Itemid=142#7051 Kind regards

Hello! Thank you, glad to know that the service meets your expectations and requirements! Everything in your setup looks fine. The results of the DNS leak test show correctly the DNS of the server you're connected to. No leaks at all detected. The TAP-Win32 adapter is a virtual tun/tap interface (to the system, it is just like any other network interface) used by OpenVPN. Setting 10.4.0.1 and 10.5.0.1 as primary and secondary DNS IP addresses on your physical adapter, as you did, DOES prevent DNS leaks. However, it will make your system unable to resolve names when disconnected from the VPN, so you correctly added two lines to your hosts file to let the Air client access airvpn.org. You can get the entry-IP address of a server by looking at the "remote" line of the configuration file for that server. You can also have the full list of entry-IP addresses, ask them through the "Contact us" form. Entry-IP addresses are not published in the forum. Kind regards

Hello! Please read this post: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3773&Itemid=142#3784 Not necessarily you are being attacked by someone that can monitor your line and is trying to inject forged packets, you might just have network problems. Try a TCP connection to mitigate it and avoid your router reboot. Kind regards

Hello! You see on your control panel that your account is connected to a server you never heard of? Did you give your user.key to anyone? Kind regards

Hello! This admin is afraid there's nothing you can do. You have probably met a hardware limit: your router CPU must encrypt and decrypt in the fly all the double-encrypted throughput (AES-256-CBC for the OpenVPN Data Channel and RC4-128 for the SSL tunnel). Your router CPU is probably not enough powerful to encrypt and decrypt double-encryption/decryption with different ciphers high-throughput and the best it can do is only 1 Mbit/s. Kind regards

Hello! It seems that your local proxy is not running, or maybe it's not listening to port 9050. What proxy are you running? Is it a TOR proxy? Kind regards

Hello! Thank you for your subscription! No, we don't track at all, your assumptions are wrong. Also, and more importantly, are you aware that your network cards MAC address never gets out of your internal network? The MAC address of your computer network interface is simply NOT included in IPv4 packets, so it is lost just after the first router, for example. That said, it remains to be seen why you can't access the web site. Clearly you could in this case, because you wrote this post successfully. The only three things this admin can think of in this moment are: - that you have one or more infected machines launching attacks against the web site. We undergo several DDoS and flood attacks almost every day, and the firewall blacklists momentarily IP addresses from which these attacks originate (if possible and if it is able to understand that an attack is ongoing) - you run some software that is actively blocking airvpn.org - your ISP is actively blocking airvpn.org Of course, but as it was written above, "your" MAC addresses never gets out of your internal network, so you can save yourself some work. Are you really convinced of what you're saying here?! Because if you really are, there's no point in discussing, just don't post in the forum, or don't post when you are not behind TOR or the VPN. Support is available in the "Contact us" form or simply write directly to info@airvpn.org (please include your account name in this case). Kind regards

Hello! It seems that your account subscription had expired and then you renewed, is it all right now? Kind regards

Hello! Do you have a Google account, or a YouTube account, which is registered as a german account? Kind regards

Hello! Excellent! You can upload 1 image per message, only jpg, jpeg, gif, png, maximum size 1 MB, maximum pixel 1366x800. Alternatively you can upload one zip archive with as many files as you wish in any format and size, provided that the zipped archive is not larger than 1 MB. Kind regards

Hello! Can you please send us your client (attempted) connection logs? Kind regards

@user 1a Hello! For any support about the guide "Prevent leaks with Windows & Comodo", please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142#3512 The recommended procedure will result in faster and proper support. Kind regards

Hello! We confirm you that your account is just fine, it is on Premium status and authorized to access all the VPN servers. Can you please send us your Air client connection logs? After you have tried a connection to any VPN server with the Air client, right-click on the Air dock icon (a white cloud on a blue sky if connected, on a gray sky if disconnected) and select "Logs". A window will pop up. Click on "Copy to clipboard", finally paste here. Logs are very important for troubleshooting. Kind regards

Hello! Please see here for general instructions on how to add a program rule: https://support.norton.com/sp/en/us/home/current/solutions/v1028140_NIS_Retail_2012_en_us See here to use the Add Rule Wizard: https://support.norton.com/sp/en/us/home/current/solutions/v1028179_NIS_OEM_2012_en_us?q=rule+wizard Determine your subnet IP range (in most cases something like 192.168.0.0/16). The parameters you need to instruct the Rule Wizard to create rule that blocks utorrent.exe packets when the computer is not connected to the VPN are: - program: utorrent.exe (locate it, the full path is needed) - type of rule: Block - type of connection: Connection to and from other computers - computers that apply to the rule: Only the computers and sites listed below - and compile the list with every possible IP address that your computer physical network card can have (for example 192.168.0.0/16 which in CIDR notation covers all the addresses from 192.168.0.0 to 192.168.255.255) - protocols for the rule: All - ports for the rule: All ports, local and remote Apply the rule and test it carefully before relying on it: when the computer is disconnected from the VPN, uTorrent must not be able to send or receive any packet. Kind regards

Hello! Your account is authorized to access all the VPN servers. Can you please tell us your OS and which client you run to connect to a server? Kind regards

Hello! Might it be possible that (for any reason) your ISP re-assigns your node with a new IP address every 12 hours? Kind regards

Hello! No, with OpenVPN they can't do that, they can't bypass the routing table. Exception: in general, an application can bypass the routing table if it is forced to bind to the physical network interface. However, in order to do so the system administrator needs to force the bind explicitly, or let the application run with administrator privileges. In general, keep in mind that a VPN is not an anti-malware tool, and can't protect you (except in some very specific circumstances) against that malware which in some way elevates itself to administrator privileges in your system. Kind regards

Hello! It is possible without any specific configuration. The connection of one or more devices to our VPN servers do not modify in any way packets routing strictly inside your own network. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the Netherlands is available: Corvi. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Canada is available: Cephei. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins