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Everything posted by Staff
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Hello! It seems that your system is not tunneling traffic. Can you please send us the OpenVPN logs? Kind regards
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Hello! No, it's closed source (but your are not forced to use it: you can run OpenVPN directly or any OpenVPN wrapper/GUI you wish in order to connect to the Air VPN servers). The next client release, "Eddie", will be free and open source (very probably under GPLv3). Kind regards
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Hello! Can you please specify which NL servers at your convenience? We have tested them and everything seems fine with schneier.com resolving correctly into 204.11.246.48 Kind regards
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ANSWERED VPN does not connect - Missing tun/tap; Linux.
Staff replied to peterthepan's topic in Troubleshooting and Problems
Hello! Assuming that the tun module has not been radically removed, please try to re-load/re-activate it. Please see here: http://superuser.com/questions/497245/how-to-load-tun-module-in-linux Kind regards -
Port Forward Error : 111 - Connection refused
Staff replied to JPizzle's topic in Troubleshooting and Problems
Hello! Please check your firewall, usually error 111 (assuming that your p2p client is running while the test is performed, of course) suggests a firewall problem. Kind regards -
Tunnelblick stuck on "resolving domain name"
Staff replied to drichards2013's topic in General & Suggestions
Hello! It might be related to this: https://airvpn.org/topic/10000-connection-timeout/?do=findComment&comment=12480 If not, can you please publish the complete Tunnelblick logs taken after the problem occurred? Kind regards -
ANSWERED System GUI BusyBox Script to change date on Tomato Routers
Staff replied to Flex's topic in General & Suggestions
Hello, you have published this script 7 times in different threads. Now it's enough, thank you. Kind regards -
ANSWERED Can I use AirVPN with Viscosity?
Staff replied to RuiPegadoCardoso's topic in General & Suggestions
Hello! Yes. Our Configuration Generator is a friendly web interface that allows you to generate configuration files (and key and certificates) according to your preferences. OpenVPN or any compatible OpenVPN wrapper, including Viscosity, can be used with those files to connect to our service. Kind regards -
So OPENVPN will update it every 60min even if i don't disconnect from the VPN? or does it only do it when i reconnect? Hello, the re-keying occurs every 60 minutes as well. Kind regards
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Hello, first of all, please make sure that the Minecraft server listens to the correct interface and port and check your firewall. Do you have any additional information, in particular have you tested that packets reach your system from the Internet (you can do that for example with our PortListener)? Kind regards
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ANSWERED Connecting to trackers fails from different servers
Staff replied to 01000100's topic in Troubleshooting and Problems
Hello, we'll be working on that. Reasons for which trackers administrator blacklist entire datacenters may also be "good" (mitigation of torrent poisoning, for example). We kindly remind you, anyway, that you should use DHT. We have gathered a remarkable amount of evidence that proves that, nowadays, trackers are harmful, because it's easy to quickly announce multiple, fake IP addresses and ports on hundreds of trackers, and because © trolls fabricate notices based on trackers IP harvesting. Kind regards -
Cannot get AirVPN working with Ubuntu Network Manager
Staff replied to defcon's topic in Troubleshooting and Problems
Hello! Please click "Enter" from the upper menu of the web site, then click on the Linux icon, and read the 3rd and 4th point of the bulleted list. We can read: Select "Advanced Options"Tick "Separate certs/keys from .ovpn files" Kind regards -
Hello! We have currently no plans to offer different types of encryption. TLS re-keying (Diffie-Hellman) is by default performed at each new connection AND every 60 minutes by default. You can lower this time, but you can not increase it, on the client side (please see OpenVPN manual). Kind regards
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Hello! It seems that your local proxy is either not running or not listening to port 9150, can you please check? Which proxy is it... is it TOR? Kind regards
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ANSWERED Connecting fails - TCP Connect - loops.
Staff replied to rmoff's topic in Troubleshooting and Problems
Hello! It's a totally different problem, related to OpenDNS which hijacks our *.airdns.org names. Please see here for a quick explanation and solution: https://airvpn.org/topic/10000-connection-timeout/?do=findComment&comment=12480 Kind regards -
ANSWERED SSL connection don't work
Staff replied to Schandor's topic in Troubleshooting and Problems
Hello! We're very sorry, Tunnelblick does not support OpenVPN over SSL (and not even OpenVPN over socks/http proxy). Kind regards -
Cannot get AirVPN working with Ubuntu Network Manager
Staff replied to defcon's topic in Troubleshooting and Problems
Hello! Maybe you have missed an important point in the instructions. Can you please make sure that in the Configuration Generator you select "Advanced Options" and tick "Separate certs/keys from .ovpn file"? This is important with network-manager with OpenVPN plugin, because it does not support embedded .ovpn files. Kind regards -
ANSWERED Problems at the connection start
Staff replied to AlexRahl's topic in Troubleshooting and Problems
Hello! Please see here: https://airvpn.org/topic/9974-problem-connecting-by-country/?do=findComment&comment=12349 For our records, can you tell us which DNS your system queries? Kind regards -
ANSWERED 6 months is more expensive paying by Bitcoin
Staff replied to defcon's topic in General & Suggestions
Hello, yes, you're missing that the price with credit cards or PayPal for a 6 months subscription is 30 EUR, not 30 USD. Kind regards -
Hello! We're sorry, this option is not available. Kind regards
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ANSWERED Waiting for TUN/TAP interface to come up
Staff replied to amnesty's topic in Troubleshooting and Problems
Hello! Please try a Winsock sockets and TCP/IP stack reset: https://airvpn.org/topic/8320-solved-connects-but-ip-doesnt-change-on-windows-server-essentials-2012/?do=findComment&comment=8321 Kind regards -
Voxility and other data centre logging
Staff replied to hankschrader's topic in General & Suggestions
Hello! In case of any suspicion of any kind, or anyway in case of critical data transmissions, perform partition of trust, so that you can defeat such an adversary and even more powerful adversaries. End-to-end encryption should be used as well, so that the partition of trust protects your anonymity layer, and end-to-end encryption protects your data to/from the VPN server from/to the final origin/destination. The problem of adversaries capable to wiretap not only single servers, but also large network segments have been taken into consideration even before AirVPN was founded, and for the anonymity layer the solution that was and is still proposed as highly effective is partition of trust according to some precise characteristics. https://airvpn.org/topic/54-using-airvpn-over-tor/?do=findComment&comment=1745 Kind regards -
ANSWERED IP Address to Tap Windows Adapter Denied By DHCP Server
Staff replied to Blag's topic in Troubleshooting and Problems
Hello, at the moment your account has been connected for approx. 5 hours to some UK server without interruptions and it's still exchanging data successfully. From your description, it looks like you try an OpenVPN connection from your Windows 8 system after an OpenVPN connection has been already established from the DD-WRT router. Please don't do that: either connect with your router or with your computer. A double connection (OpenVPN over OpenVPN) to two different servers is possible only with two different accounts. Kind regards -
Being capped by AirVPN or ISP?
Staff replied to skxBMrYsxlli's topic in Troubleshooting and Problems
Hello! From our side, we confirm again that we don't cap anything. You can verify both from the servers monitor and other customers experience that there's no cap at 15-20 Mbit/s: the only "caps" are the maximum bandwidth that a server can provide (but you can see that Manassas servers have a lot of available bandwidth to give), the maximum throughput your ISP can provide to you from our VPN servers ISP, and the maximum bandwidth that is possible to reach, based on peering, routing, congestion and any other factor of best effort Internet, between your ISP ISPs, our ISP ISPs and anything in the middle. Whichever of them is lower, that's your "cap". Have you already tested connections to different ports (in particular, 53 UDP)? Kind regards