Staff

Hello! We're glad to inform you that we're finalizing agreements for a 1 Gbit/s server in Singapore in a network neutral datacenter. Kind regards Welcome and happy news! Can you give an estimate of when it'll be ready for use? Hello! Right now: https://airvpn.org/topic/12063-new-1-gbits-server-available-antares-sg Enjoy! Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Singapore is available: Antares. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Antares supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! This guide can help you: http://askubuntu.com/questions/30931/how-do-i-make-a-program-auto-start-every-time-i-log-in You can find out the PIDs of the various airvpn processes with ps aux | grep airvpn Kind regards

Hello! Eddie will never have a built-in firewall, this option has never been announced and not even wildly speculated. The leaks prevention is our highest priority but it could not be delivered as announced in the first half of August, it has been postponed to the beginning of September, with version 2.5. Eddie 2.4 has never been released on our web site, but it will be very soon. Kind regards

Hello! We're glad to inform you that we're finalizing agreements for a 1 Gbit/s server in Singapore in a network neutral datacenter. Kind regards

Hello! Hadar is working fine but if you don't see the "latency" time on the Status page maybe your system can't reach it. That time is calculated by your browser, it's the time your browser needs to connect via https to the VPN server and download a 1 byte file (so it's not a latency time, but it is very useful to perform a relative comparison between servers). Kind regards

Hi, they can be TCP as well. uTorrent supports both. Maybe UDP is preferred when sending out packets (unsure about that)? Note: it is not possible to provide in a web site a fully reliable, working with any application UDP port checker for some technical reasons (consequence of the nature of UDP, connectionless), for that our port checker only tests in TCP. Kind regards

Hello, you can find it here: https://airvpn.org/repository/1.8/air_windows_x86_64.zip https://airvpn.org/repository/1.8/air_windows_i686.zip https://airvpn.org/repository/1.8/air_windows8_x86_64.zip https://airvpn.org/repository/1.8/air_windows8_i686.zip Pick the correct one for your Windows version. Beware: the bundles include older OpenVPN versions. It will be interesting to see whether the old client solves the problem, feel free to keep us posted, thanks in advance. Kind regards

Hello! We're glad to see that you removed defamatory contents in your post. This is false. Avangate requires that information only for suspect transactions and only if you can't provide the transaction ID. Remember that by contract and international agreements any seller has the full right to require exhibition of an official ID card for ANY credit card transaction and has the right to decline any transaction. This is also very important for an online service in order to prevent, as much as possible, frauds. If that does not satisfy you but you wish anyway to use our service, do not use Avangate as payment processor: pay with credit card through PayPal, or even better just use BitCoin, it's there exactly to provide a payment method with much higher privacy. Assuming that "who's" means "whose" the answer is no. Otherwise the sentence is not understandable so no answer can be given. Kind regards

Hello! Could you post the logs? Kind regards

Hello! In your environment you must NOT forward ports on your router. Although Vuze is bound to tun, your description suggests that Vuze is exposing your real IP address through your physical interface. You should investigate this anomaly. Vuze must be working (forget about the trackers at the moment, they might block our VPN servers and anyway you don't need them) in the VPN without any forwarded port in the router. Kind regards

Hello! We're sorry to inform you that we have received a communication from SoftLayer IBM (owner of the datacenter where we operate our servers in Singapore) telling us that we must block p2p protocols on the servers as a consequence of very few copyright complaints received. If we complied to this request we would prevent VoIP, BitCoin, BitTorrent and many other uses of the servers. This would be an unacceptable inconsistency for the the purposes of our services and a betrayal of a key part of our mission (no discrimination against any protocol, Net Neutrality preservation). Additionally, complying to such requests would silently encourage protocols discriminations and other detrimental practices for an open Internet. We are therefore planning to reject this request, cancel our business relationships with IBM and withdraw the servers in the Singapore datacenter. We are already working to find alternative, network neutral solutions in the Pacific Asia area (as you probably know we already operate a 1 Gbit/s server in Hong Kong), if possible in Singapore itself. Kind regards AirVPN Staff

Hello! Are you meaning that you run OpenVPN both on the DD-WRT router AND on your Windows system at the same time? We asked "We're assuming that you connect your router to a VPN server, not your devices, is this correct?", can you please answer? If you connect ONLY your Windows system (and not your router): no port forwarding is necessary on the router. The listening port of the torrent client must match the remotely forwarded port (i.e. one of the ports you have opened on your control panel in our web site). The port must not be remapped to a different local port (that's due to how BitTorrent clients work). Kind regards

Hello, it is accessible from any Air server except Singapore ones. Strangely their web server blocks Singapore. Before posting in this forum you can check anytime an URL here: "Enter" -> "Checking routes" https://airvpn.org/routes Kind regards

Hello! You need to resolve server_name.airvpn.org You can see the server names in our real time monitor https://airvpn.org/status For example, to see the entry-IP address of Acrux: $ nslookup acrux.airvpn.org Server: 10.4.0.1 Address: 10.4.0.1#53 Non-authoritative answer: Name: acrux.airvpn.org Address: 37.48.81.12 or even $ dig @8.8.8.8 acrux.airvpn.org +short 37.48.81.12 Kind regards

Hello! You just don't care about the VPN IP in this case. That's the IP address that is DHCP-assigned by the VPN server to your DD-WRT router tun interface. The static IP address we were talking about are the IP addresses in your private network of the devices connected to the DD-WRT router, because those devices are behind the router NAT. We're assuming that you connect your router to a VPN server, not your devices, is this correct? Kind regards

Hello! Yes. It will be easier if you keep the devices connected to your router with static IP addresses. Set a DNAT on the router with iptables according to our "How To" here: https://airvpn.org/topic/9270-how-to-forward-ports-in-dd-wrt-tomato-with-iptables/ Kind regards

Hello! Actually, the mandatory installation on a system is the driver for the tun/tap interface (the virtual network card used by OpenVPN), with the exception of OS X Mavericks which implements a tun interface by default. Maybe you're running Eddie portable version? About Persei, it seems a problem that was related either to your node or your ISP, because we did not detect any problem on Persei, clients could connect successfully as usual and we did not change anything substantial in the last days (except for an upgrade of openssl and libssl). Glad to hear that it's solved anyway. Kind regards

If openvpn was shaped then I wouldn't get results(see above) I got using another vpn provider though, don't you think? Hello! It might mean nothing, especially if outbound port is different. The fact that OpenVPN over SSL provides better performance to your node than direct OpenVPN in UDP looks much like an ultimate proof. What is the connection port of the other VPN service? Kind regards

Hello! If you get higher performance with OpenVPN over SSL then OpenVPN is shaped, because when you use OpenVPN over SSL you don't only add a second tunnel overhead, but you also force OpenVPN to run in TCP, which is significantly slower than UDP. Kind regards

Hello! Our Data Channel cipher is AES-256-CBC. An Atom 230 is probably not able to decrypt/encrypt on the fly much higher throughput than that you already detect. Perhaps you're facing a mixture of traffic shaping and computational limits. We're sorry, we could have detected the cause of the bottleneck much earlier if only we had read your signature more carefully... Kind regards

Hello! Yes, that's correct. Kind regards

Hello, you need a DD-WRT build which includes OpenVPN. After that, please follow the instructions here: https://airvpn.org/ddwrt If you can't or don't want to flash a DD-WRT build with OpenVPN in your router (for lack of memory for example) you can anyway connect directly with your computer, tablet, phone... Kind regards

Hello, prices are in EUR or BTC (BitCoin). We accept EUR or BTC. Kind regards

Hello! For a quick run, go for installation of Eddie client in your Windows system, it's much simpler. Nothing prevents you from configuring OpenVPN in your router in the future, should you need it some day. With the same account, you can connect simultaneously up to three devices (to different VPN servers), so maybe you don't need a connection from your router. By the way, instructions for DD-WRT are accessible by clicking "Enter" from the upper menu of our web site and then clicking the "DD-WRT" icon. Kind regards