Staff

Good deal! Follow-up question #1: What if I only need port-forwarding for one computer? Must I still connect each device to a different VPN server? If not, is there a tutorial for setting up two devices to use the same server? Hello! Yes. Yes, you will need two accounts for up to 6 simultaneous connections. Kind regards

Hello, it is explicitly forbidden for security reasons. Kind regards

Hello! Yes. Please proceed to reset your password and use a password with no more than 30 characters and with characters only included in the range [a-z], [A-Z] and [0-9]. Also make sure that you enter your username (and not the associated e-mail address). Kind regards

Hello! In your system, does /dev/net/tun exist? Kind regards

Hello! You can use the very same account. Each account can connect from up to three devices simultaneously. Just make sure that each machine connects to a different VPN server in order to avoid conflicts. If you don't need port forwarding, you can even connect multiple devices to the same VPN server, but in this case you must make sure to connect each device to a different port or protocol of the same server (for example, MacMini to port 443 UDP and MacBook to port 80 UDP). If you need port forwarding, on the contrary, you must connect each computer to a different VPN server. Kind regards

Hello! You must connect different devices to different VPN servers. If you don't mind about port forwarding, then you can also connect different devices to the same server on DIFFERENT ports and/or with different protocols. Kind regards

Hello! You can also find the entry-IP address of a VPN server with an undocumented feature, by resolving .airvpn.org, for example: ~$ nslookup acrux.airvpn.org Server: 10.4.0.1 Address: 10.4.0.1#53 Non-authoritative answer: Name: acrux.airvpn.org Address: 37.48.81.12 Kind regards

Hello! Some options: 1) press CRTL-C in the terminal where OpenVPN is running 2) kill gracefully OpenVPN from another terminal (as root): "killall openvpn" or detect the OpenVPN PID and kill it Kind regards

Hello, as far as we know OpenVPN is not available for Windows RT, we're sorry. For any other problem please include the logs. Kind regards

Hello! It seems a software crash and your system ask you to debug. Answer 'Not now' and restart. Does anyone else have this kind of crash? Kind regards

Hello, those commands perform a total reset to TCP/IP stack and Winsock sockets catalog. After that a reboot is mandatory. Try a softer alternative, open a command prompt with administrator privileges and issue the command: ipconfig /renew Reboot is not required. Kind regards

Hello! 'Cancel' command in connection phase is already implemented in 2.2 beta.System Tray Icon behavior will be optimized to standard conventions in the next beta release.Logs options to save to file (with a simple rotation solution) will be implemented in the next beta release.At the moment we renamed the 'Connected since' to 'Connection time'. What do you mean? You would like it to be more visible like the bandwidth speed?Commands for direct connection/disconnection from the tray area menu will be implemented in the next beta release.Hanging / disconnecting & reconnecting: This is more complex, we need investigation. Have you checked the 'Switch DHCP to Static' option? This option cause some synchronization problem from AirVPN client versus Windows Network detection/availability. Kind regards

Fixed, sorry an issue in deployment script. Please re-download. What version of OSX you have?

Hello! You must tick "Force DNS" under Windows. Select "AirVPN" -> "Preferences", click the "Advanced" tab, tick "Force DNS" and click "Save". Kind regards

We have updated the OS X package (without a version change). Now 'Mono' is not required anymore, and the connect-disconnect loop is fixed. Please re-download and retry. Thanks.

Hello! sg.vpn.airdns.org resolves into the "best" Singapore server entry-IP address, so you can't assume that. The "best" server is the server with the highest rating computed every 5 minutes by keeping into account server status, latency, available bandwidth and packet loss. If the best server does not change then sg.vpn.airdns.org may resolve to the same IP address your other device is already connected to. You must actively choose another server. If you don't mind about port forwarding, then you can connect the to the same server on a DIFFERENT port/protocol. Kind regards

Fixed, sorry. This is unexpected, we'll investigate on it. From your logs, it's caused by an exception that didn't happen on our test environment. We'll investigate on it. Thanks for your feedback.

Hello! We're very glad to inform you that a new Eddie Air client version has been released: 2.2beta. It addresses a lot of issues after the previous beta testing phase. Please read the changelogs: https://airvpn.org/services/changelog.php?software=client&format=html Sorry, the network leak protection is still not available. We're experiencing issues on some network environments that we need to fix before a public release. It's our current priority. This is the first version available for Mac OS X. It's currently tested only under Mavericks, feel free to report if it works on other versions. The OS X version currently have some graphical glitches in speed chart, and incomplete implementation of custom routes and advanced events. The 2.2beta version is compatible with several Linux distributions. For very important notes about environments, please read here: https://airvpn.org/forum/35-client-software-platforms-environments Planned next steps: Network Leak Protection implementation, improved OS X version. Eddie 2.2beta Linux can be downloaded here: https://airvpn.org/linux_ex Eddie 2.2beta Windows can be downloaded here: https://airvpn.org/windows_ex Eddie 2.2beta OS X can be downloaded here: https://airvpn.org/macosx_ex Eddie 2.2beta is free and open source software released under GPLv3 Kind regards & datalove AirVPN Staff

Hi! If LoL is unplayable for competitive gaming with 35 ms packets latency then lol! Kind regards

Hello! Eddie release alpha for OS X has been postponed to 23 / 24 Jun. We apologize for the inconvenience. Kind regards

Hello! OS X does not have built-in OpenVPN support. You need OpenVPN (which is free and open source) because our service is based on OpenVPN. We based our choice on security and openness reasons. For various reasons, we can't trust PPTP or IPsec. As specified in the welcome e-mail, instructions for supported systems are all available by clicking "Enter" from the upper menu of our web site. Instructions for OS X are available by clicking "Enter" and then clicking the "OS X" icon. Incidentally, we are going to release in the next hours a dedicated client for OS X, "Eddie", an OpenVPN wrapper with a nice GUI (Eddie is free and open source as well). Kind regards

Hello! Yes. Make sure that OpenVPN has connected to the TOR proxy, browse to airvpn.org web site (with a browser configured NOT to connect to TOR) and make sure that the central bottom box is green. If you can browse AND the central bottom box is green, then data are passing through a TOR fixed circuit, because OpenVPN sends all the packets over the proxy. If OpenVPN and/or TOR proxy lose connection, then you get either no browsing at all or a red bottom box. Kind regards

Hello, when you start it, the TOR proxy starts as well. Remember that if you wish a browser traffic tunneled over OpenVPN over TOR, you must run a browser NOT configured to connect over TOR. If you use a browser configured to connect to the TOR proxy, that browser traffic will be tunneled over TOR only. Kind regards

Hello! Yes. It's not that it "breaks" the chain, it's that the final exit-node is a VPN server, which is not a TOR exit node. On the Internet your system is visible with the VPN server exit-IP, since OpenVPN connects to the TOR proxy. Your outgoing data, after having passed through the TOR nodes (still encrypted by OpenVPN), reach the VPN server. Kind regards Kind

Hello, which GUI are you running? Kind regards