Staff

Hello! Thank you very much for your feedback and suggestions, they will be taken into due consideration for sure, especially to delete a specific information: the log you send may contain (if the country setting is unset) your real IP address in the logging moment, an information which normally would be visible only during an active connection and only to the core AirVPN management members if they perform very specific search inside the VPN server (other developers can't see it), while in this case it would become available to Eddie Android development team as well. Once you have uploaded the report, the data retention in eddie.website is 30 days, OR you can delete anytime the log by yourself. The log is first visible only to the support team (not outsourced) so the support team can edit it before sending it to the development team. We will seriously consider to include the automatic deletion of such info in Eddie 3.0 beta 2 (which will also contain a fix for the bug you and other testers have reported). Kind regards

Hello! You can't run Eddie because it relies on systemd. Since runit can be used as a drop-in replacement of sysvinit, you should be able to run the AirVPN Suite, which supports SysV-style init schemes. Please see here: https://airvpn.org/linux/suite/ User's manual: https://airvpn.org/suite/readme/ And of course you can still run stand alone Hummingbird (included in the suite, useful mainly if you can't run Bluetit and Goldcrest), OpenVPN and WireGuard. Kind regards

Thanks, your ticket has a reply, please consult it. For the readers: the problem cause is completely different from the original one mentioned by us in this thread, which was a temporary issue on our side fixed in July 2021. Kind regards

Yes, the issues mentioned in this thread, according to our tests, were resolved in January, when you posted, and we archived the issue. Glad to see your confirmation. Kind regards

Hello! We have not received it, can you please check and re-send? Remember to open a ticket and send us the link or the code to the report. Kind regards

Hello! Can you tell us the antivirus name? If you have downloaded the app from our web site and you verified the signature, it's clearly a false positive. Signature verification is necessary, just in case you have some virus which infected Eddie binary file AFTER you downloaded and installed it. If it's a false positive, switching to a better antivirus could be an option, or you might contact the antivirus customer service to understand why its heuristic detection is so wrong. If you have an infection for real, then you already had a virus before you downloaded the APK, and Eddie was infected as well. Kind regards

Hello and thank you for your tests! We are glad to inform you that all of the options you ask for were implemented years ago. You can sort servers by name location load connected users bandwidth maximum bandwidth. Each sort can be either ascending or descending. Tap the gearbox in the "AIRVPN SERVER" view to modify the settings according to your preferences. Moreover, if you tell Eddie to connect to a specific country (long-tap the country name in the "AIRVPN SERVER" view and select "Start connection"), Eddie will pick the "best" server according to AirVPN formula. You can also define a white list of favorite countries and/or servers, forbidden countries and/or servers, and even default countries or servers (useful to have Eddie connect during the device bootstrap only to those server(s) or country/countries you have set as default one(s)). Thank you again for your tests and feedback! Kind regards

Hello! Yes, they apply to every longer term plan, including 3 years plan. Kind regards

Hello! We're very glad to inform you that Eddie Android edition 3.0 Beta 1 is now available. The original post has been updated accordingly. New in Beta 1: extensive VPN binding management rewrite option to access the local network even when connecting over WireGuard dark theme OpenVPN linked against new OpenSSL 1.1.1q compliance to additional Android 13 requirements WireGuard disconnection and re-connection management fix fix of reported bugs Find full description, download link and SHA256 signature in the first post of this very thread. Thank you very much for your tests and please report and describe any bug you find! Kind regards

Hello! Yes, probably that's a good solution. We should maintain the VPN DNS address matching the VPN gateway address (to neutralize as usual the infamous and dangerous route hijack attack) and then internally perform the routing which is necessary. In this way we would save one of the most exclusive AirVPN features and at the same time achieve the purpose to untie the DNS servers from VPN servers. Kind regards

Hello! Perhaps their DNS servers block our VPN servers (each VPN server runs its own DNS server). Such blatant NN and end-to-end connectivity principle infringement practice is unfortunately more and more common and one of the bad practices which are dismantling the original Internet concept. A couple of years ago GoDaddy authoritative servers blocked all Leaseweb DNS queries, for example, causing worldwide chaos for several days. We will look into the issue and if confirmed we will try to find a way to circumvent the absurd block. Kind regards

Hello! Eddie 2.12.4 is really too old as well as Windows 2003. You can anyway download old Eddie versions by clicking "Other versions" in the download page. However, Eddie 2.12.4 is no more available because it is no more compatible with the new AirVPN features. The oldest one that's available is Eddie 2.13.6, but please keep in mind that features like Hummingbird or WireGuard are available only in much more recent releases. The same concerns may apply with very old systems, and in general we would recommend that nobody runs abandoned systems, for compatibility but above all for security reasons. Given the quick development of new features and VPN innovations in the last years, we deem quite reasonable to break compatibility with 5-6 years old software of ours as well as with abandoned systems. Remember, anyway, that even though Eddie 2.12.4 is no more available, we still support connections from OpenVPN 2.2 (on entry-IP addresses 1 and 2), which runs decently in very old systems too. Kind regards

@airTahlyn Hello! System upgrade and stress & performance tests. It took more time than expected, we should be faster in the future. Kind regards

@OWild Hello! Can you tell us your Operating System name and version, as well as Eddie version? Kind regards

@Yammy75 Hello! On top of @hugootto suggestion (WireGuard is another valid option too) please check problem explanation and solution available here: https://airvpn.org/forums/topic/53004-openssl-error-restart-every-3-seconds/ Thank you! Kind regards

@seanwezzy81 Hello! That's a different problem. The following interface: is causing a critical error: Eddie's developer is looking into the apparent incompatibility or conflict, which occurs even with NordVPN and ExpressVPN wintun interfaces and causes OpenVPN to exit. In the the meantime you should be able to resolve the problem by disabling the Kaspersky Wintun interface. Kind regards

Hello! IPv6 Privacy Extensions pertaining to network card MAC and more are Operating Systems features while you can find the other info about subnet and more on the specifications page here: https://airvpn.org/specs Kind regards

Correction. The problem is caused by the client certificate signed with SHA1. Switch to SHA512 based signature for those certificates was finalized in 2017, five years ago. For reference the pinned thread pertaining to this problem and why we do not force client certificate renewal is here: https://airvpn.org/forums/topic/53004-openssl-error-restart-every-3-seconds/?do=findComment&comment=187787 Kind regards

Hello! They are important for IPv4 only systems. The word "only" in "IPv4 only" has a definite meaning of "only" and it is available in the Internet Protocol version options (both in the Configuration Generator, where you can only see it by clicking "Advanced mode", and in Eddie and the AirVPN Suite configuration files and options). If someone doesn't know what an option does, he/she should refrain from activating it. Kind regards

Hello! First of all thank you for your continued support in so many years. We are surprised that in 5 years you never opened a ticket for such an important problem and we warmly invite you to do so. Network Lock is simply a set of firewall rules so if it doesn't work then it's your firewall that must be investigated. However, we see that you usually connect WITHOUT our software. Remember that Network Lock is a feature provided by our software (in your case you may use Eddie or the AirVPN Suite, as you prefer). By connecting without our software you don't have leak prevention (unless you build your own network lock rules). Kind regards

Hello! The problem is completely different: the log shows that UDP is blocked. Please check your firewall both on your system and router and make sure that they do not block UDP. If you find nothing blocking your ISP might be the culprit and in this case you will need to switch to TCP. You can change connection mode in Eddie's "Preferences" > "Protocols" window. Kind regards

Hello! This interface: is causing a critical error to OpenVPN: Can you please test again after you have removed anything PIA related and check whether the problem gets resolved? You should remove the interface and its driver too, then at the next run Eddie will re-install a standard wintun driver. We are looking forward to hearing from you. Kind regards

Hello! Probably because you did not log your account out (from the main window) as Eddie desktop edition updates the client certificate only when an account logs in to the service. By deleting the configuration file you anyway forced Eddie to re-download everything, including client certificates and keys. Enjoy AirVPN! Kind regards

How much if I want one? In general you have the same price of a plan to add five slots (i.e you can add multiples of five). Please contact the sales department for details (open a ticket by clicking "Contact us" from the upper menu while your account is logged in to the web site.)- Kind regards

@FezzyWig Hello! If Eddie 2.22.0 or some other version resolves the blank/black window problem, use it and fix the problem with client certificates. See here how to solve it very quickly: https://airvpn.org/forums/topic/53004-openssl-error-restart-every-3-secondes/?do=findComment&comment=187787 ... and thank you very much, you're another long time customer! Kind regards