Staff

Hello! Please open a command prompt and run the rmdir command: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/rmdir Make sure to enforce /s option and type the directory name between double quotes (because a space is in the path name). Therefore: rmdir /s "absolute path and name here" Finally (re)install Eddie. Kind regards

Problem solved, it was not related to Starlink or AirVPN, but to client settings. We also have a line with Starlink in Italy and VPN traffic doesn't seem shaped. Of course consider the higher than landline latency, anyway not as high as the ones you get with old style satellite links because of low Earth orbit satellites. Kind regards

Thank you, we're glad to know that the problem is resolved! About the "latency tests", half an hour is not normal. The long time is probably caused by a bug affecting various Eddie versions. The problem has been addressed in latest Eddie 2.22.2, feel free to test it and check whether the problem has been sorted out or not. To download it, in the usual download page for your system click "Other version", select "Experimental" and you will be brought back to the download page, pointing this time to 2.22.2. Download and install as usual. Kind regards

Hello! If necessary, you might consider to revert back to Eddie Network Lock, by disabling Comodo when you need to use the VPN with Network Lock. Eddie will enforce WFP rules to prevent any type of traffic leak outside the VPN tunnel. When you shut down Eddie remember to re-enable Comodo. A second quick and easy procedure which might come handy is binding the torrent software to the tun/tap interface, if you decide to keep Comodo enabled and experiment with rules. Bind options are nowadays available is various torrent programs. In this way if you make any mistake with Comodo rules, the binding of the torrent software will ensure that, at least for the torrent traffic, you will have no leaks even in case of unexpected disconnection. If you need testing your rules and binding in real time, ipleak.net may test your torrent traffic too and it will tell you the IP address it sees your torrent traffic coming from (ipleak.net offers a specific option to do so). Kind regards

@Blasio @Tanchingis Hello! You have both renewed your client certificate recently. Each time you renew your client key and certificate in your account "Devices" panel you need to log your account out and in again from Eddie main window (uncheck "Remember me" to be sure that Eddie really resets the credentials), as you might have read in the instructions. In this way you force Eddie to download the new pairs. If Eddie via OpenVPN sends an expired certificate you will get AUTH_FAILED from the VPN server, and not from the infrastructure, so no message is visible in the Client Area, in spite of the wrong suggestion by Eddie, we're sorry. Kind regards

@Vekh Hello! The poor performance you experience is not caused by Air VPN in itself.. The fact that OpenVPN over SSH helps a bit proves that you are suffering traffic shaping or maybe some technical issue related to MTU size, because OpenVPN over SSH on an agnostic network is remarkably slower than any direct connection mode. You may see from our servers monitor that many users enjoy up to 40 times the minimum guaranteed bandwidth allocated per user by our ToS commitments. Traffic shaping may be self-inflicted (for example if you have uTP enabled in your torrent software, or you have some filtering tool in your router or system which caps or de-prioritize certain traffic types - please check!) or enforced by your ISP (get informed about the traffic shaping policy, sometimes called "traffic management", "fair traffic use", "quality of service" etc. enforced by your ISP). MTU size problems can be fixed too (open a ticket, see below). Also check a connection over WireGuard, just in case your ISP explicitly caps OpenVPN and/or specific ports, or you have some MTU size problems. Do not hesitate to open a ticket for a more specific support. In the ticket make sure to declare your Operating System name and version and include the connection log, taken while the problem is ongoing. If you run Eddie (an Air client software) include the system report, see here: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-%E2%80%93-heres-what-to-do/ Kind regards

@Nitrox Hello! The bandwidth pattern we see in the graph you posted might be caused by uTP (a traffic shaping tool inside various torrent software which usually can't work properly with a p-t-p VPN), can you please verify and make sure that this option is disabled in your torrent software settings? On top of that, test a connection over WIreGuard too. If you run Eddie you can switch to WireGuard in "Preferences" > "Protocols" window, otherwise you can follow the WireGuard instructions for your Operating System. The Configuration Generator will create the configuration files WireGuard needs. The fact that your traffic throughput is higher when you do not activate remote inbound port forwarding hints again to shaping triggered by incoming traffic. If you can't manage to resolve the problem please open a ticket at your convenience. Kind regards

@htpc Hello! The list of available "devices" (client certificate/key pairs) should appear beside the login credentials, on the main window. If it doesn't, please try to uncheck "Remember me", log your AirVPN account out and log it in again (you will need to re-enter your account credentials). Kind regards

Hello! We confirm that the issue is under investigation. For the readers who don't want to uninstall other drivers, for example because they want to use multiple VPNs, a faster solution is just telling Eddie not to use alien interfaces by filling in, on "Preferences" > "Networking" window, the "VPN interface name" field with a short name (for example "Eddie", without quotes). See https://www.clodo.it/host/images/f625221af86ac02e33238f0aaaffca81bae26bbf.png Kind regards

Hello! @airvpnforumuser Thank you for your suggestions. In the current beta testing, main features are frozen and only bug fixes are implemented, in general, but for the next future release feedback will be taken into due consideration as usual. @harold.lewis Thank you for your tests again. We have some progress on the malfunction reported by various users. We have realized that it has been reported not infrequently on the Internet for WireGuard and only in Android 13, so it does not seem related to Eddie, but to the WireGuard library called by Eddie. We suspect that the problem should occur with WireGuard only, and only in Android 12 and 13. Investigation goes on. Kind regards

We released a new experimental version 2.22.2, mainly to fix some specific issue. [bugfix] [linux/macos] Race condition in ping-request (thx to @cmaves) [bugfix] [windows] VirtualStore path issue on 32bit [bugfix] [all] Minor fixes [new] [all] Option to skip network-lock confirmation We also tested Eddie with macOS Ventura released today, there isn't any known issue.

@harold.lewis Hello! Yes, please send us the report. As you notice, maybe it's not an Eddie bug. Let's see and check. Thank you for your tests again! Kind regards

@Maggie144 Hello! Congratulations to Mullvad for this discovery and shame on Google. Some answers by Google personnel in the issue tracker https://issuetracker.google.com/issues/250529027 are embarrassing (to say the least...) and Mullvad replies are effective and clear. The issue must be taken seriously especially if you live in certain countries and the suggested solution via adb should be applied. It requires a computer and minimal knowledge, though. Kind regards

Done. Kind regards

Hello! When a stable version is available. Since there are no bug reports so far and the internal testing is just fine, it could be quite soon. Kind regards

Hello! All the percentages are computed against the standard 1 month plan, even when there is no special offer. Kind regards

@Xoese Hello! As it's an Halloween deal, you can safely assume that it will not end before the HALLOWEEN NIGHT. grim regards

Hello! We reluctantly have to announce gloomy news to you all: Spooky Halloween Deals are now available in AirVPN... Save up to 74% on AirVPN longer plans (*) (*) When compared to 1 month plan price Check all plans and discounts here: https://airvpn.org/plans If you're already our customer and you wish to jump aboard for a longer period any additional plan will be added on top of already existing subscriptions and you will not lose any day. Every plan gives you all the features that made AirVPN a nightmare for snoopers and a scary service for competitors. Just check this frighteningly long list of terrific features if you dare: a clear mission without compromises https://airvpn.org/mission WireGuard support exclusive and very flexible, opt-in block lists against malware and other hostile entities. Pick predefined lists, add exceptions or additional blocks, define your own lists, or just use our totally neutral DNS by default improved API functions to let you control and configure VPN features and account settings active OpenVPN 3 AirVPN library open source development IPv6 support, including IPv6 over IPv4 configurable remote port forwarding refined load balancing to squeeze every last bit per second from VPN servers free and open source software for Android, Linux, Mac and Windows easy "Configuration Generator" web interface for access through third party software guaranteed minimum bandwidth allocation GDPR compliance and very high privacy protection standards no log and/or inspection of clients' traffic effective traffic leaks prevention by AirVPN software Tor support via AirVPN software on Linux, Mac and Windows various cryptocurrencies accepted without any intermediary no obligation to use our free and open source software to enter AirVPN infrastructure. Interoperability is an AirVPN priority. perfectly clear and easy to read Privacy Notice and Terms https://airvpn.org/privacy No tricks, only treats! Grim regards & datathrills AirVPN Staff

Hello! We're glad to inform you that Canada servers are NOT overloaded. Even the first screenshot, by the OP, clearly shows that the thread title doesn't match reality. Everybody can additionally verify by checking the real time servers monitor here: https://airvpn.org/status/ The OP also says that he/she can reach 100 Mbit/s even in the worst case scenario, which is 12 times the minimum allocated bandwidth per user we guarantee in the Terms of Service (exclusive feature, no other VPN service does the same). Even during peak hours, Canada servers offer 24000 Mbit/s, or equivalently 12000 Mbit/s full duplex, free, and for lower prices you had in 2011 in spite of the current world situation. Kind regards

Hello! You have already explanations in this very thread and it should be now clear that the problem is Google side. Contact Google! The more contacts they have showing them their error, the more likely they will fix it, although it's unlikely that Google fixes errors in its algorithms after human feedback On our side, we diligently have our addresses providers keep the IANA / ARIN etc. database records correct, as you can easily verify with whois. We don't have the power to fix Google errors. Locking the thread before we arrive to a stupidity overflow. Kind regards

Hello! We're very glad to inform you that Eddie Android edition 3.0 Beta 3 is now available. The original post has been updated accordingly. New in Beta 3: objects management change in order to prevent Android GC from destroying them and causing various issues while Eddie is connected through WireGuard and swiped out latest OpenVPN3-AirVPN library, linked against OpenSSL 1.1.1r bug fixes resolving app crashes after peculiar actions minor bug fixes The first change is critically important and resolves the multiple problems reported both in the current thread and privately. When Eddie 3.0 preview up to beta 2 version is connected via WireGuard and swiped out, if you recall Eddie after some time (especially but not exclusively when the device screen had been turned off or the device had been locked), you may find it reporting incorrect status, reset and stuck connection statistics, quick connection button frozen. All the problems affect every previous Eddie 3.0 preview version, in every Android version, only with WireGuard connections, and have a single common cause which was finally found. The latest beta 3 resolves the whole issue according to our tests. If you experienced any of the above problems we warmly invite you to test again in the same conditions and report back. Find full description, download link and SHA256 signature in the first post of this very thread. Thank you very much for your tests and please report and describe any bug you find! Kind regards

@sarum4n Hello! We're glad to know it! We invite you to follow the "News" forum, so you will be timely informed about any relevant information and news pertaining to AirVPN infrastructure and software. It's a low traffic forum because new topics can be opened only by Staff members. https://airvpn.org/forums/forum/9-news-and-announcement/ The route-noexec directive is not implemented but you will probably be fine (and have even more flexibility) with pull-filter. Find the documentation about pull-filter in the OpenVPN 2.4 manual as it has been ported in 2021 to OpenVPN3 and OpenVPN3-AirVPN libraries: https://openvpn.net/community-resources/reference-manual-for-openvpn-2-4/ You need an ovpn profile since you can't add custom OpenVPN directives to bluetit.rc or goldcrest.rc files. We will consider the whole matter during the next version development. Kind regards

Hello! You need the default option in the command. Check also https://eddie.website/support/cli/ In case you run Linux (your mention of eth0 makes us think of *BSD and Linux) you might like to consider the AirVPN Suite as a total replacement, in particular Goldcrest and Bluetit included in the suite, which will provide you with the maximum flexibility you're looking for and at the same time the security provided by a robust client-server architecture: https://airvpn.org/suite/readme/ The AirVPN Suite, currently, does not offer a GUI at all and is specifically aimed at those many users who prefer a command line interface over a GUI. However, currently it does not support WireGuard (next version will). Kind regards

Hello! We're very glad to inform you that the feature has been implemented. Please check your account API explorer in your API panel for information and usage. Service: devices https://airvpn.org/apisettings/ Kind regards

Hello! We're very glad to inform you that the feature has been implemented. Please check your account API explorer in your API panel for information and usage. Service: devices https://airvpn.org/apisettings/ Kind regards