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Everything posted by Staff
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@moejoe Hello! Please read here, it will probably help you: https://eddie.website/support/data-path/ Kind regards
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@harold.lewis Hello! With VPN Lock enabled Eddie can not reconnect by itself: the operator intervention is mandatory to manually disconnect and re-connect. When you have enabled Always on VPN and Block traffic if VPN is inactive Android settings you can safely disable VPN Lock which is an obsolete option in Android 8 and higher versions. VPN Lock is still available to prevent leaks on older versions. Can you please test whether the problem you confirmed still occurs with VPN Lock disabled? Kind regards
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@moejoe Hello! For comparison purposes which may help us discern whether the problem is OpenVPN, tun interface or Eddie specific, what happens if you use WIreGuard (which only works in UDP)? Kind regards
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Hello! We're very glad to inform you that Eddie Android edition 3.0 alpha 3 is now available. The original post has been updated accordingly. New in Alpha 3: bugfix related to WireGuard default MTU size (please test again by setting "0" as MTU size in settings) bugfix related to WireGuard re-connection failure bugfix related to WireGuard profiles parsing some events handling rewrite NEW: (re)connection ability implementation, fixing specific WireGuard failures, for example when switching networks in Android 12 Find full description, download link and SHA256 signature in the first post of this very thread. Thank you very much for your tests and please report and describe any bug you find! Kind regards
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Some VPN servers are classified as malware IPs
Staff replied to gajanq1's topic in Troubleshooting and Problems
Hello! You connect to entry-IP addresses. Such addresses never sends out clients packets to the Internet, so they will never be seen by any destination service. Your outgoing packets are sent out by exit-IP addresses. Therefore it's just the very usual MB nonsense; they tend to include entire IP addresses ranges when one single IP address in the range is reported by someone as a source of malicious activity. For example in 2012 MB blocked hundreds and hundreds of web sites in a Luxembourg datacenter (including our web site) because in the /21 range of those web servers ONE web site was suspected to host a virus. So they blocked 2048 addresses because of ONE single dubious address.. Enough said... Kind regards -
ANSWERED AirVPN - API values (speed_read / speed_write)
Staff replied to cheapsheep's topic in Troubleshooting and Problems
@cheapsheep Hello! Bugs were found and fixed. Can you please try again and check whether the problem is resolved? Also, to clarify: speed_read (read bytes per second from client to server, upload for client) speed_write (written bytes per second from server to client, download for client) Last but not least, Eddie reports amounts in (multiples of) bit/s while the API in B/s. Kind regards -
ANSWERED OpenSSL error ; restart every 3 seconds
Staff replied to tioker's topic in Troubleshooting and Problems
Hello! France servers are not planned at the moment, we're sorry (usual problem of mandatory data retention for hosting providers). We have a "geo-routing" server in France, we may try to "geo-route" services which restrict access to IP addresses geo-located in France: please open a ticket and give the support team the URLs of the services. Kind regards -
Hello! Thank you, you're a very long time customer! Please check the following message to resolve the issue quickly: Kind regards
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Hello! A Master Password can't be reset by definition. You can delete the local data (the profile stored in your device) while Eddie is not running to re-start from scratch. For Eddie Android edition you can do it from Android app settings, while for Eddie desktop edition you can delete the profile file (while Eddie is NOT running). To locate it, please see here: https://eddie.website/support/data-path/ When you re-start Eddie, a new profile with default settings will be created. You will need to re-enter your AirVPN account credentials. Kind regards
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ANSWERED AirVPN - API values (speed_read / speed_write)
Staff replied to cheapsheep's topic in Troubleshooting and Problems
Hello! Brief documentation is here: https://airvpn.org/faq/api/ Yes, in the returned sessions array speed_read and speed_write are in bytes per second. Kind regards -
ANSWERED Eddie inhibiting Windows restart/logout/shutdown
Staff replied to nicolasbrown's topic in Eddie - AirVPN Client
@nicolasbrown Hello and thank you, we will point the developer to your messages. In the meantime, from Eddie's settings you can disable the exit confirmation popup dialog to resolve the annoyance. Kind regards -
ANSWERED OpenSSL error ; restart every 3 seconds
Staff replied to tioker's topic in Troubleshooting and Problems
@anotherrandomuser2791 Hello! Probably Eddie is still passing to OpenVPN your SHA1 signed old certificate. If you did not forget to log your account out, try to delete the file /home/user/.config/eddie/default.profile while Eddie is not running. Kind regards -
ANSWERED OpenSSL error ; restart every 3 seconds
Staff replied to tioker's topic in Troubleshooting and Problems
Hello! The error here is different. OpenSSL 3 doesn't accept certificates signed through SHA1. Since 2017 we have been signing client certificates with SHA512 and you have a pair generated in 2016. We don't force the renewal to avoid sudden and unexpected disconnections to our unaware users. Thank you, you're a long time customer indeed! Please: log your AirVPN account in to the web site click "Client Area" from the upper menu click the "Devices" button click your client/key pair "Details" button click "Renew" from Eddie main window uncheck "Remember me", log your account out and then in again (you will have to re-enter your AirVPN account credentials) and the problem will get resolved. (*) (*) If you don't run Eddie, from the Configuration Generator generate new configuration files for the software you run to connect to AirVPN. Detailed instructions here: https://airvpn.org/forums/topic/26209-how-to-manage-client-certificatekey-pairs/ Kind regards -
Hello! "0" means no override and you will find the "Setting MTU to 1320" log entry . If you enter a different value you will find "Forcing MTU to <value>". No, since a 2FA to run an app is not welcome by users. You can anyway set a Master Password as you know. It will be used to encrypt and decrypt all the local data and you must enter it each time you run the app for the 1st time in a session. Keep in mind that by enabling a Master Password (or using 2FA) you will prevent Eddie to connect during the device bootstrap but through profiles. Kind regards
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Hello! Please check whether Eddie starts minimized. If so, after you have launched Eddie you will see its tray icon (a small cloud in a circle) in the system tray. If you find it, double click the tray icon to bring up the main window. Kind regards
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Hello and thank you for your tests! Yes, definitely, a dark theme will be implemented just before or just after we reach the beta stage. Kind regards
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Hello! The problem is related to tee when it processes buffered fast output (Goldcrest and Bluetit are very fast). See also: https://askubuntu.com/questions/639877/tee-doesnt-get-whole-output-from-the-pipe By changing the initial standard out stream to "unbuffered" you will resolve the problem. Example: stdbuf -o0 ./goldcrest --air-connect | tee /tmpfs/gc.log Kind regards
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Hello! We're very glad to inform you that Eddie Android edition 3.0 alpha 2 is now available. The original post has been updated accordingly. New in Alpha 2: WireGuard default MTU size set to 1320 bytes log bug fixes OpenVPN3-AirVPN library update log and profile export compliance with Android 11+ security various bug fixes Find full description, download link and SHA256 signature in the first post of this very thread. Thank you very much for your tests and please report and describe any bug you find! Kind regards
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Hello! Not reproducible on our devices at the moment, we'll keep testing. On your side, if possible, please try a slightly higher MTU size. Replace it through 40 bytes steps for example (1280, 1320, 1360, 1400). Stop when the original problem re-appears and go back to the previous value, which would be plausibly close to the best compromise between performance and normal functioning. Report back at your convenience. Kind regards
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Hello! It is probably a problem on your side because the URL is valid and the download starts correctly. Several testers are already running the app and they downloaded it properly. Please feel free to open a ticket. Do not forget to specify your Operating System and browser,. Kind regards
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Hello! WireGuard doesn't support pausing & resuming, as specified in the option, but that must not prevent a re-connection if you get a disconnection while the device sleeps, provided that VPN Lock is disabled (please check). We struggle to reproduce the quoted issues, can you please send us links to your log and logcat, pertaining to both problems? Kind regards