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Hello! There are no restrictions at all in our Netherlands servers. Kind regards

Hello! The exit-IP address of each VPN server is always the same and is shared by ALL the clients connected to a server. This setup gives the best comfort for those who need to run a service behind a VPN server, while at the same time it strengthens the anonymity layer. Please note that entry-IP and exit-IP addresses are different. Please see here for some basic concepts: http://en.wikipedia.org/wiki/Network_address_translation Kind regards

Hello! Please read here: http://www.dd-wrt.com/wiki/index.php/Startup_Scripts Kind regards

Hello! Please create the directory with mkdir and copy & paste there the files user.key, ca.crt, user.crt. You can do this in script. Then, check consistency between file names. Kind regards

Hello! Your account is not on Premium status so it's not authorized to access the VPN servers. Usually this happens when the recurring payment can not be performed by PayPal (no funds, for example, or charge authorization deletion by the account owner). Please use the "Contact Us" form for further information, specifying the PayPal account associated with "bozwick" account. Kind regards

Hello! It never changes, servers exit-IP addresses are static and shared. Kind regards

Hello! You're right. The router firewall/NAT can't block or analyze anything because it sees only encrypted traffic on one port and from one single IP address. By default, all accounts are provided with NO open ports. When you remotely forward a port, you must be sure to secure the service listening to that port and also make sure that you do NOT forward that port on your router. Furthermore, just forward the ports you really need. A software firewall on the destination device is a good idea. Kind regards

Hello! Yes, yes, that's the exit-IP, it's the IP you need to point to when you want to reach your router from the Internet. We wanted to point out that it is not the "entry-IP" (that is, the IP you reach on our servers to establish an OpenVPN connection and that you can see on the configuration file). Just as above. Our web pages also report the IP address you're visible on the Internet (central bottom box). Kind regards

Hello! If your connection to VPN servers is already working, you don't need any further change. It depends on your needs. In case of doubt, leave TCP & UDP. Please be aware that when forwarding a port, your system will be reachable from the Internet on that port. Our firewall will not protect you anymore on that port, so open only the strictly necessary ports which your service(s) listen(s) to. Host is the name or the IP address of the proxy and port is the port the proxy listens to. If you don't run or use a proxy or don't know what all this is about, just leave the proxy field to "None". True, the difference is due to the fact that Air client retrieves certificates, key and configuration via an SSL connection and passes them to OpenVPN. Finally, it performs a safety check to verify whether the connection has been really established. Viscosity does not need to retrieve any file, because it already has them on the HDD (generated by our configuration generator). Thank you for your nice words, they are appreciated. Kind regards

Hello! Yes, you're right. In a few words, in the DD-WRT router you will see two network interfaces. The tun interface will be used by OpenVPN in client mode. Once the incoming packets are unencrypted you're totally free to forward them as you prefer. Just a side note: when you contact a service listening behind a VPN server, keep in mind that you have to reach it on the exit-IP address:port of the server you're connected to (each server has separate entry and exit-IP addresses to prevent some correlation attacks). Kind regards

Hello! Can you please send us the connection logs? We don't detect any problem with Vega. Also, does your problem arise with Vega only or with any server? We're looking forward to hearing from you. Kind regards

Hello! Thank you for your purchase and welcome aboard. Yes, you're correct. Perfect. Data encryption is guaranteed for every and each application transparently by OpenVPN and the routing tables pushed by our servers when you enter the VPN. You don't need to configure any other application. Perhaps there's some confusion between VPN and proxy. A proxy is not a Virtual Private Network and a VPN is not a proxy. A VPN like ours, which acts also as a transparent "gateway" to the Internet to provide a strong layer of anonymity, might be used with the same aims of a proxy (with significant advantages), but a proxy can't be used as a private network. Please note that OpenVPN supports connections over http and SOCKS proxies, however if you don't have a proxy and/or you are not behind a corporate proxy you don't need that feature. For some interesting usage of that feature, please see here: https://airvpn.org/tor Kind regards

Hello! It's ok, you don't need to forward it. No, you should not do that. All the traffic is tunneled over the port you have chosen to connect to. Your router firewall will not see any traffic from/to our servers on any other port. Forwarding on the router the same ports you have remotely forwarded exposes you to correlation attacks. If your OS is Windows, you can never tell whether a DNS leak will happen in the future, so for additional security you should consider to implement them anyway. Please read here as well: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Kind regards

Hello! Can you please send us Tunnelblick logs? Kind regards

Hello! Thank you for the post. Maybe you refer to this thread: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1928&Itemid=142 The anonymity layer is just as strong in the USA servers as in any other server. p2p usage should be avoided in AirVPN over TOR, for both technical and ethical reasons about the TOR network. @AftrshoX If you don't have a proxy, just do not configure any program to use a proxy. Tunneling over a proxy may add an anonymity layer but may significantly decrease performance. If you wish to tunnel transparently all the applications over Air over a proxy, look at this example: https://airvpn.org/tor If you want to perform partition of trust, Air over TOR is a strong solution. Please see also this post: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745 Kind regards

Hello! It was Aurigae. It is down for good because the provider took for granted & true any copyright infringement notice from anyone and failed (until now, the request is still pending) to make a SWIP allocation for us in order to let us handle directly copyright trolls and other deranged people, a thing for which we are well prepared. The provider also requested us to take unreasonable steps in order to verify and then prevent allegations of infringements and we simply put the server down, since we are of course unwilling to give money to a company which allows copyright trolls to control and impair the Internet. We assure you that we'll expand our servers range in the USA according to bandwidth needs and with providers meeting our requirements. Kind regards

Hello! Try to restart the network-manager. If the problem is not solved, re-install certificates and key (just re-download them from our configuration generator, decompress and paste them). If the above does not solve the issue, what happens if you try a connection directly with OpenVPN? Kind regards

Hello! Yes, you need to forward port 4553 for optimal performance. It is also necessary if you want to do initial seeding. From the screenshot, it is visible that uTorrent uses a SOCKS proxy. Please be aware that according to proxy features, you might not have port forwarding anymore. Kind regards

Hello! Please do not forward port 4553 on your router. Also disable UPnP on uTorrent, you don't need it since it must listen to port 4553 only. Read jessez message, he is right. Finally, consider to prevent leaks in case of accidental VPN disconnection (the following instructions will also fix your DNS leak): https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Kind regards

Hello! Tunnelblick can't find the user certificate. Please make sure that it is in the correct directory, together with the ca.crt, user.key and air.ovpn files. Please see here: https://airvpn.org/macosx Kind regards

Hello! Your local proxy is refusing connections on port 9050. Please make sure that it is running and accepting connections on port 9050. Also, check whether the proxy type matches the proxy type you selected (OpenVPN supports both http and SOCKS proxies). You might try a connection without your proxy as well. Kind regards

Hello! The minimum bandwidth is guaranteed in the worst case scenario. Currently we have preferred to have bw redundancy than limiting number of connections to the servers. Of course, should all the clients decide to connect at the same time to the same server, that server would no more be able to provide at least 4 Mbit/s per client, and we would be compelled to limit the number of clients that can connect to each server. Our commitment is meant to guarantee a minimum bw allocation on the global infrastructure, not on each single server (which would be theoretically impossible). However, even that extreme case would not imply that we failed our commitment , since there would always be at least a server with a minimum of 8 Mbit/s free. In reality, thanks to our growing customer base, we have been able to go beyond our commitment, since we have now enough servers to provide more than the allocated guaranteed bandwidth (see the previous message). Please do not hesitate to contact us for any further information. Kind regards

In your FAQ under the "More" section, it states: "Speed may vary according to several conditions which are intrinsic to how the Internet works. We guarantee on our servers, switches and lines an allocated minimum bandwidth of 4 Mbit/s per account (worst case scenario), while the upper limit is 500 Mbit/s on 1 Gbit/s servers." That is what I was referring to when I asked about speeds. I guess my real question is, how often on average will we have a higher bandwidth than 4Mbps down? (Just a ballpark estimate: almost never, sometimes, frequently, etc.) Hello! As you can see, we write about minimum allocated bandwidth, not speed. So, if the question refers to speed, it's not possible to answer. Currently our servers "constellation" is largely oversized. We have a 24/7 bandwidth availability of more than 650 Mbit/s on 6 servers (Tauri, Delphini, Castor, Vega, Sirius, Draconis). Furthermore, availability of 900 Mbit/s on at least 1 server between them covers the most part of any given 24 hrs period. Using high bandwidth may require a little attention when choosing the server to connect to, anyway it's very easy, see for example our real time monitor: https://airvpn.org/status A last consideration: a client which uses x bandwidth will use x*2 bandwidth on the server. So the maximum theoretical, ideal bandwidth you can expect on a 1 Gbit/s server which is completely unused is 500 Mbit/s, while on 100 Mbit/s servers it is 50 Mbit/s, except for bursts up to 200 Mbit/s which our providers allow for short periods. On the servers monitor you can see which servers have 1 Gbit/s or 100 Mbit/s dedicated ports. Please do not hesitate to contact us for any further information. Kind regards

Hello! You need to configure your Tomato router in order to prevent leaks in case of accidental VPN disconnection. If you wish to use Comodo, you will have to connect your PC directly, not the router. You can see here how to set iptables rules: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2377&Itemid=142#2377 Kind regards

Hello! Thank you for your inquiry. Yes, you can pay with USD. PayPal will convert automatically, while Liberty Reserve USD are calculated from EUR prices with Yahoo! Currency Converter. Bitcoins of course are the same all over the world. We don't state that. We state that the minimum allocated bandwidth for each customer is 4 Mbit/s up+down. About your curiosity, the only way to say for sure is to try the service. No. Of course. Please read the Terms of Service, available at the bottom of our web pages. Please do not hesitate to contact us for any further information or support. Kind regards