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Hello! If you used the "Contact us" form, you will receive an e-mail. If you used the "HelpDesk", you can watch the ticket status at any time. If you used the forum, you will have to browse the forum (you will receive also update e-mail notifications about the thread if you ticked the appropriate option). Kind regards

Hello! We are not aware of what kind of tests Google performs to determine your speed, anyway nothing to be worried about. IP geolocation is not very precise on several services. Kind regards Paolo AirVPN

Hello! Please launch Airvpn client only or OpenVPN only. You can connect either with the first or the second (the client is an OpenVPN wrapper with additional commodities) but you can't try a connection with them both at the same time. About the "already connected" problem, can you please send us the connection logs? Kind regards

Hello! Thank you for your subscription. Please see Terms of Service, point 9. Kind regards

Hello! Therefore it looks like something which is probably running with administrator privileges modifies your configuration. You should check Windows setup and applications like antivirus, firewall, "security" monitors, malware etc. Kind regards

Hello! Please check TAP-Win32 adapter, not virtual port. See also here, section "Troubleshooting": http://support.real-time.com/open-source/openvpn/index.html OpenVPN recommended version for Windows is 2.2.2. Version 2.0 for Windows is very old and had some rare but tedious bugs also related to the TUN/TAP adapter. A bug related to the adapter (in Windows systems only) was re-introduced in the 2.2.1 version, fixed with 2.2.2. http://openvpn.net/index.php/download/community-downloads.html Kind regards

Hello! Please see the FAQ for detailed instructions on torrent clients: https://airvpn.org/faq Do not hesitate to contact us for any further information. Kind regards

Hello! Thank you for your nice words, they are much appreciated. There are no additional or particular recommendations about your router apart from not forwarding ports when connected. You can use your account on as many devices as you wish. Only one can connect at the same time. If you need multiple simultaneous connections from connected to your DD-WRT router devices, you will need to have your router connected to our servers. All the devices connected to said router will use the VPN tunnel to exchange packets outside your home/office network. This is the guide: https://airvpn.org/ddwrt If you need simultaneous connections from devices on different networks, you will need additional accounts. Please do not hesitate to contact us for any further information or support. Kind regards

Hello! The exit-IP address is shared amongst all the users connected to a server. Separate entry-IP and exit-IP addresses already protect you against certain attacks. Besides, do not forward ports on your router. This thread is quite extensive: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1276&limit=6&limitstart=12&Itemid=142#1306 Please do not hesitate to contact us for any further information. Kind regards

Hello! We accept Bitcoin, Liberty Reserve and PayPal (not AlertPay). We'll consider Google Checkout in the nearest future. Kind regards

Hello! It seems a problem related to the .NET framework. What Windows OS and .NET versions are you running? While you check .NET framework integrity, you can anyway connect to Air servers without the Air client (just use for example the OpenVPN GUI provided with the package and our configuration generator). Kind regards

Hello! It seems there are two problems. First, the TAP-Win32 adapter does not come up properly. This may due to improper installation, deactivation of the adapter or OpenVPN running without sufficient privileges. See here for details and how to fix: http://support.real-time.com/open-source/openvpn/index.html Second, there might be high latency during the handshake, which causes the Replay Window Backtrack. http://openvpn.net/archive/openvpn-users/2004-09/msg00068.html The AUTH_FAILED may be caused by this high latency. Try also to use a TCP port instead of UDP and to switch servers. Kind regards

Hello! From the logs, it seems that the pushed routing table conflicts with your current private subnet. In your home network, do you use private IP addresses that may overlap with VPN IP addresses? See also here: https://airvpn.org/specs/ We're looking forward to hearing from you. Kind regards

Hello! Incidentally, the .zip file prepared by our configuration generator is exactly in the format wished by FEAT VPN, including the suffix for the configuration file inside it (.ovpn). Official web site: http://www.featvpn.com/ Disclaimer: this software has no relationship with AirVPN and has not been tested by AirVPN admins. Kind regards

Hello! You might accuse us to be lazy, but we didn't do anything at all. We could not detect any problem... so it's great to know that the problem solved "by itself". Perhaps it was just a momentary issue on connections between your provider and ours. Kind regards

Hello! Your total available bandwidth is split between all the devices connected to the DD-WRT router. It's up to the router to perform a sort of "load balance" of the bandwidth between all the devices, both cabled and WiFi. Of course, if your desktop is not using bandwidth while you test your laptop, then this is not an explanation. In this case, you should focus on possible bottlenecks toward your laptop. A first-glance difference is the connection type: while the desktop is wired the laptop is not. Try to connect the laptop to the router with the cable used by the desktop to determine whether the problem is caused by the WiFi connection. Kind regards

Hello! The probable cause is that you are mixing OpenVPN usage. If you launch openvpn with "sudo openvpn ..." then you can't stop it by stopping the daemon (simply because there's no daemon managing the connection). To see how to use OpenVPN as daemon and where to put the files in this case: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=242&Itemid=142 Kind regards

Hello! We can see that you have solved the problem, anyway we recommend that you upgrade to OpenVPN 2.2.2 and Air client 1.7 at your earliest convenience. Kind regards

@kafebob Hello! The logs look ok. Can you please make sure that you are not trying to double-connect your account (AUTH_FAILED...)? Kind regards

@rokyn Hello! Port 1337 is used by Tunnelblick, it's ok. From the logs, there's a hint that could point to a known Tunneblick issue: See also http://code.google.com/p/tunnelblick/wiki/cKnown Try to disable connection monitoring. If this does not solve the problem, first of all try to connect with Viscosity, in order to determine whether the problem lies in Tunnelblick or not: http://www.thesparklabs.com/viscosity/ It's closed source. They offer 1 free month evaluation period. We're looking forward to hearing from you. Kind regards

Hello! It looks like a mis-identification by Freenode IRC server of Draconis IP address. Maybe some of our customers abused freenode IRC from it. Here we just want to underline that such Net Neutrality violations are not caused by us. Banning TOR nodes and also VPN exit-IP addresses is a questionable behavior from a service which should aid freedom of expression. You might try to ask for explanations to their support team, in the meantime you can try different Air servers. Kind regards

Hello! Thank you for your purchase. You should have received all the instructions from Bitcoincodes. - register and log in our website https://airvpn.org - while logged in, go to "Payment Plans" https://airvpn.org/payment_plans - pick the subscription type (not recurring) which fits the coupon you have purchased - enter the coupon and click APPLY Your account will be immediately activated to premium status. Please do not hesitate to contact us for any further information. Kind regards

Hello! Can you please send us the connection logs related to the error? Kind regards

@rokyn Hello! Can you please send us the Tunnelblick connection logs? Kind regards

Hello! Connecting TOR over Air is just like connecting any program over Air. First connect to the VPN, then use TOR. Example: first connect to an Air server (without any proxy), then use the TOR browser bundle. Please note that in this case, contrarily to the Air over TOR setup, only the programs which are specifically configured to be tunneled over TOR (for example the TOR browser) will use TOR over Air, all the others will use Air only. Please do not hesitate to contact us for any further information. Kind regards