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Hello! We're thinking about that. However, the classical system implemented in other clients is not the way to go for security reasons. We are thinking about a non-intrusive way which does not need to invade your system up to the point to kill "-9" your own applications. Anyway the safest and least intrusive method is setting firewall rules, at the moment we strongly recommend this. Workaround, set your hosts in this way: 46.105.19.36 airvpn.org Another workaround can be setting your primary DNS to 10.4.0.1 (assuming you connect to 443 UDP) and your secondary to 8.8.8.8. Kind regards

Hello! The routing table pushed by our servers will tunnel all the traffic, since our service is aimed to encrypt everything which gets out of your client device. You can, as you correctly wrote, bind the programs which you don't want to be tunneled on your physical interface, or modify your routing table after the push. However, please proceed with caution, any mistake might destroy the anonymity layer. Another option is using, on your client configuration, the "route [...] net_gateway" directive: https://forums.openvpn.net/topic7161.html Kind regards

Hello! The percentage displayed by our client is the busy bandwidth at the moment of the connection (or a few seconds earlier). So, if a 1 Gbit/s server has, say, 322 Mbit/s in use, the client will show (rounded) a bw occupation of 32%. Small discrepancies may be caused by few seconds updates. Delphini has rarely peaks beyond 30%, so it has still plenty of bandwidth to provide. Kind regards

Hello! We recommend to set proper firewall rules to prevent leaks in case of VPN disconnection. https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Connection monitoring and forced application killing is not a solution we recommend because it can expose anyway to leaks and because a forced kill may cause additional issues. All of our OpenVPN servers accept connections on ports 53, 80 and 443, both UDP and TCP. Kind regards

Hello! We're sorry, we gave an incorrect link. The correct link is: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2183&Itemid=142 We apologize for any inconvenience. You're welcome. We avoid duplicates in the forum, if you wish personal assistance please use the "Contact us" form or the Helpdesk in the "Support" menu. Are you connected to port 443 UDP? Can you ping 10.4.0.1? Please note that DNS address is different according to the port you connect to: https://airvpn.org/specs Yes, auto reconnection is set by default on the Air client. Kind regards

Hello! That's correct. A possible mitigation can be connecting Air over various proxies and performing proxy rotation. An example (Air over TOR): https://airvpn.org/tor Kind regards

Hello! We can confirm that the zip archive generated by our configuration generator is not corrupt. You can decompress it with any standard unzip utility. Kind regards

Hello! In order to block all the traffic with Comodo in case of VPN disconnection please follow this thread: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Kind regards

Hello! DNS is DHCP-pushed by our servers, anyway if you need to enter it manually please see here: https://airvpn.org/specs You might also like to read this: http://www.dnsleaktest.com/how-to-fix-a-dns-leak.php Finally, in order to prevent ANY leak, even in case of accidental VPN disconnection: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Kind regards

Hello! Yes, please read here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2328&Itemid=142 Kind regards

Hello! You can either use the "Contact us" form in the "Support" menu or write directly to info@airvpn.org Kind regards

Hello! Thank you for your subscription. Please see here (special thanks to jessez) for WaterRoof/ipfw: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&limit=6&limitstart=42&Itemid=142#2756 We are not aware of DNS leaks by BSD based systems like OSX. However, setting up ipfw (or pf, on newer OSX) has an even more important purpose, that is preventing leaks (especially of your real IP address) in case of accidental VPN disconnections. Please do not hesitate to contact us or write in the above thread for any further support or information. Kind regards

Hello! Thank you for your purchase. This the e-mail that was sent to you 6 hours ago, that is 1 hour and 9 minutes after your request for support. We're sorry if you can't manage to read your e-mail, you should fix that. Hello! Thank you for your purchase. I assume you have bought the code from bitcoincodes.com, our authorized and reliable reseller. They will give you a code and the instructions to use it as soon as the payment is confirmed. Should you have any issue, please do not hesitate to contact the bitcoincodes support and feel free to send us a copy. Kind regards

Hello! Firefox will try to determine your location with various techniques which do not rely on IP address alone. You must have authorized Firefox to disclose your location in order to let the browser communicate it to third-parties. Always remember that a VPN connection secures your connection, not your computer or your behavior. If you explicitly reveal your position or send any other sensitive data, or if you have malware in your system, there's nothing we can do. Please see here: http://www.mozilla.org/en/firefox/geolocation/ Kind regards

Hello! It looks like your outbound port 53 UDP is blocked. We confirm you that Delphini OpenVPN is accepting packets on port 53 UDP. Please make sure that you have no firewall blocking the port. Are you able to connect via port 53 UDP to some other of our servers? Kind regards

Hello! We'll look into this as soon as possible. Thank you for the information. EDIT: no problems detected on Delphini port 53 UDP. Connections are just fine. If usage of a VPN is legal in your country, you should not be bothered by what an ISP can think of tunneled traffic. VPNs are normally used by tens of thousands companies in order to provide their employees and customers a more secure and comfortable environment. In general, while a VPN harms some commercial plans based on traffic discrimination/Net Neutrality violation (usually enacted by ISPs to force customers to pay more for "different QoS" etc.), it also can be seen as a relief for the ISP because it strengthens the ISP role of mere conduit. Kind regards

Hello! No, the overhead is not so heavy. The bandwidth difference can't be explained with this. Are you stuck at 8 Mbit/s on ANY 1 Gbit/s server? If so, such a coherence is suspect and again points to your ISP. Do you obtain just the very same bw on port 53 TCP and 443 TCP? It's in the FAQ: https://airvpn.org/faq Kind regards

Hello! /tmp/openvpncl is a directory in the DD-WRT router and you're correct in assuming that key and certificates files must be pasted (or created) there. Kind regards

Hello! Adding a proxy to achieve such a simple task is a waste of resources and could prevent OpenVPN to tunnel over another proxy, forcing you to renounce to an OpenVPN interesting feature. For a proper solution please read here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Kind regards

Hello! Our configuration generator will prepare all the necessary files according to your instructions. Please login and select menu "Member Area"->"Access without our client", direct link https://airvpn.org/direct_access Kind regards

Hello! Thank you for your nice words. Although the causes for fluctuating speed are difficult to be detected, you might want to try every 1 Gbit/s server to see which one can give you the most stable performance. On top of that, fluctuating speeds can be a hint for packet deprioritization from your ISP. Several ISPs deprioritize (or even shape) traffic on several or all UDP ports. Please test a connection on port 80 TCP to check whether it mitigates the issue or not. Each connected user on any server has no caps on bandwidth. The system balances the bw between all the clients. Load balancing, in order to have a fair bandwidth distribution, is not 100% perfect of course, anyway it is quite effective. Furthermore, the load balancing system on 1 Gbit/s servers does not need to work at the moment, because our customers do not use more than 30-40% of the servers capacity. Kind regards

Hello! That's correct, you need to subscribe to a plan in order to access the VPN servers. Please do not hesitate to contact us for any further information. Kind regards

Hello! Using a proxy for surfing the www will tunnel the proxy over Air only for websites and will not hide your IP address to our VPN servers while you are connected. Anyway, remember that we don't log IP addresses and we don't monitor connections, so our servers will know your real IP address only while you're connected. If you wish to hide your IP address to our VPN servers even while you are connected to a VPN server, you need to tunnel Air over a proxy. This is an example to tunnel all your applications over Air over TOR: https://airvpn.org/tor If you use Linux or Mac OSX, please read here as well: https://www.torproject.org/docs/faq.html.en#TBBSocksPort If you set the proxy to "None", then OpenVPN will not tunnel over any proxy. This is the most common VPN usage and the one which allows the best performance, without partition of trust. With "http", OpenVPN will tunnel over an http proxy. With "SOCKS", OpenVPN will tunnel over a SOCKS proxy. OpenVPN must know in advance which proxy type it will tunnel over. The error message you get can be caused by one or more of the following causes: - the proxy type is wrong - the proxy is not running - the proxy is running but it is not listening to port 9050 (is it listening to another port?) - the proxy is running and listening to port 9050 but refuses connection on that port (maybe an authentication is required by your proxy? if so, OpenVPN supports also proxy authentication) Again, if you use Linux or Mac OSX please have a look here: https://www.torproject.org/docs/faq.html.en#TBBSocksPort Please do not hesitate to contact us for any further information. Kind regards

Hello! Keep in mind that in order to log in our website you need to accept cookies. If you use proxies that filter out session cookies you will be unable to login. Also, some parts of the website (for example the latency time in the servers monitor) require javascript. If the proxy you use filters out javascript, you will be unable to display some parts of the website. Kind regards

Something's not right here; there is nothing to click on in your step #3 above; all you can select is paypal. (I made a separate post about this...) Hello! Please click on the PayPal icon. When you enter the code, you will not be redirected to any further payment, your account will be immediately activated to Premium status (do not click CHECKOUT). Please do not hesitate to contact us for any further support. Kind regards