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Hello! This thread will help you: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2621&Itemid=142 Also, please note that the VPN server IP address you have to enter is the entry-IP address of that server which you can see on the configuration file generated by our configuration generator (10.*.*.* is the private network IP address assigned to you). Finally, make sure that you have copied & pasted both the certificates (from the screenshots, it seems that you copied & pasted only one) and your private key. Kind regards

Hello! Thank you for your purchase. We don't restrict access through TOR to our website, on the contrary we encourage it. We don't detect any problem in accessing our website through TOR. That said, you can use your code to activate any account you wish on our website, according to the instructions you should have received from Bitcoincodes: - register and/or login with the account you wish to activate - go to "Payment Plans" https://airvpn.org/payment_plans - click on the appropriate subscription type (in your case, 1 month not recurring) - enter the code and click APPLY The account your are logged in with will be immediately activated to Premium Status and authorized to connect to any VPN server. Please do not hesitate to contact us for any further support. Kind regards

Hello! That line is quite self-explanatory. If you can't manage to install a TAP-Win32 adapter with the dedicated program, probably the OpenVPN installation did not perform correctly. In this case please do the following: - completely uninstall OpenVPN from your Control Panel - re-install OpenVPN 2.2.2 with administrator privileges and make sure that you authorize it to install any driver it requires during the installation OpenVPN can be found inside the package available for download in our website, or directly from the OpenVPN Community site: http://openvpn.net/index.php/open-source/downloads.html Kind regards

Hello! Thank you for your nice words, they are very much appreciated! Kind regards

Hello! That error message might be caused by a corrupt XML configuration file. The Air client has a self-repair function, but probably in your case the self-repair fails. Please do the following: - launch the Air client - right-click on the dock icon and select "Logs" - locate your XML file from the logs and delete it The client will re-create the XML automatically. Please feel free to let us know if the above solves your problem. Kind regards

Hello! You don't need to configure any program. Our servers will push a routing table which will tunnel everything. Just make sure that you run your applications AFTER you have connected to the VPN. Please see here: https://airvpn.org/tor and here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745 Please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Please do not hesitate to contact us for any further information. Kind regards

Hello! You must know the proxy IP address and the port it accepts connections on. If you don't have a proxy or don't know which proxy you want to use, just don't order OpenVPN to use a proxy: leave the "Proxy" field to "None". A proxy is useful to connect over Air over a proxy. If you just want to connect to the VPN, you don't need a proxy. Kind regards

Hello! If you don't have a running local proxy, just set the proxy to "None" in the configuration generator, as by default. Tunneling over VPN over a proxy is an OpenVPN feature that our client and our configuration generator support, but if you don't have a proxy you must not order OpenVPN to use a proxy. Kind regards

Hello! Your local proxy is refusing connection on port 8080. Can you please check it? It must listen and respond on port 8080. Also, the proxy type that OpenVPN is instructed to tunnel over must match your proxy type (OpenVPN supports both http and SOCKS proxies, but it needs to know in advance what type of proxy it must connect over). Kind regards

Hello! We would need more information to support you properly. Can you please tell us your OS, the client you're using to connect and also send us the connection logs? We're looking forward to hearing from you. Kind regards

Hello! Your local proxy is refusing connections on port 9050. Please make sure that your proxy is running, listening to port 9050 AND accepting connections on port 9050. Finally, please make sure that the proxy type matches the proxy type you have instructed OpenVPN to connect over (OpenVPN supports both http and SOCKS proxies). If you don't need a proxy, you can connect without tunneling Air over the proxy. If you tell us what proxy it is, we might give you additional support. Kind regards

Hello! Can you please send us the connection logs? Kind regards

Hello! 1. Can you please elaborate? No, we don't. We provide access with an OpenVPN based VPN. 3. All the traffic is encrypted. The routing table is pushed by our servers in order to tunnel all the traffic. Of course you can modify the routing table to split traffic, however proceed with caution (a mistake might destroy the anonymity layer). Kind regards

Hello! Your account has been and is continuously connected since various days. Can you please make sure that some other device of yours is not already connected? Or maybe some other OpenVPN instance? Kind regards

Hello! Thank you for your subscription. We have checked that your account is authorized to access all the VPN servers. Can you please make sure that your key has been properly copied & pasted in the OpenVPN configuration directory, and that OpenVPN can access it? Also, try a connection to a TCP port, it might solve your issue completely. Kind regards

Hello! There are also very good reasons not to reset connections of already running applications. Browser and applications with a unique fingerprint may allow the services those applications have active sessions with to correlate your VPN activity with your previous activity, with the chance to destroy the anonymity layer on that service(s) if the reconnection is performed in that way and you go on with the active session. About using Waterroof, please see this thread from here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142#1764 Kind regards

I need to know whether this is part of *your* server-side OpenVPN configuration. Hello! Yes. Correct, not on the client configuration from the configuration generator. This is in our opinion an unjustified behavior. Interfering with established connections (as well as interfering with processes) is an intrusive operation. We recommend to properly set firewall rules in order to secure the connection in any case (including accidental disconnection). https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Kind regards

Hello! We confirm you that our servers push routes in order to tunnel everything. The fact that already-established connections will not necessarily be re-routed is just the way the TCP/IP stack works. You can easily secure your connection anyway, please read here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Kind regards

Hello! The Tunnelblick configuration is generated from the Air configuration. Probably that directive is necessary for the way Tunnelblick runs OpenVPN, please ask to Tunneblick support for clarifications. In any case, it does not affect security or harm the anonymity layer in any way. Please BE AWARE that in general ONLY programs launched AFTER you have connected to the VPN will be tunneled. Obviously those who have already established a connection may go on using the same socket(s)! Kind regards

Hello! First of all, thank you for your really excellent message. Just a side note / clarification: befored sending queries to Google DNS, a first resolution attempt is performed in order to bypass DOJ / ICE censorship https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=852&Itemid=142#852 Kind regards

Hello! Securing your connection against leaks in case of accidental disconnection will also fix Windows DNS leak: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 In order to only fix DNS leaks with Windows please see here: http://www.dnsleaktest.com/how-to-fix-a-dns-leak.php Kind regards

Hello! With our configuration generator (menu "Member Area"->"Access without our client") you can download, according to your needs, all the files needed to run OpenVPN in any supported environment. Just generate the configuration, certificates and key for an USA server (Sirius or Vega, needed because Netflix will not allow access from non-USA IP addresses), then download them and use them to run OpenVPN in your box. Kind regards

Hello! There's the chance that you have two different, overlapping problems here. In addition to the steps you have already taken, please check also that: port 443 UDP is not blocked by your firewall (if it is blocked by your ISP, there's nothing you can do on that port). Furthermore (important), test a connection on port 80 TCP. Kind regards

Hello! Yes. You can also use Google ncr (No Country Redirect) to avoid the Hong Kong redirection. https://www.google.com/ncr Kind regards

Hello! Because they are already reserverd to some other customer. Kind regards