Staff

dhruvpandit wrote: Hello! Please note that SymVPN is not compatible with OpenVPN, so you can't use it to connect to Air. Kind regards AirVPN admins

gattolino wrote: Hello! Just checked: no problems from the premium server. Kind regards AirVPN

md88x wrote: Hello! Could you please try to run the OpenVPN GUI and copy & paste the log which is displayed in its window? Kind regards AirVPN admins

md88x wrote: Hello! The log files are located in the log directory of your OpenVPN client software. Kind regards AirVPN admins

Hello! Could you please send us, in private, your complete OpenVPN log file? Kind regards AirVPN admins

md88x wrote: Hello! If you refer to the connection to our website, please note that the valid SSL certificate is for https://airvpn.org Be sure to type it exactly in your browser (do not add www for example). If you refer to some other issue, do not hesitate to contact us again. Kind regards AirVPN admins

Hello! Some of the payment methods suggested in this thread have unacceptable conditions for us. However, there is a simpler method to reassure the cautious (or "paranoid", as you define him/her) customer. 1) Contact us and require a coupon 2) Pay the coupon with your regular PayPal or AlertPay account 3) Receive the coupon via e-mail 4) Use the coupon to activate an account completely unrelated (different e-mail address, no sensitive data or nickname). Take care to activate the account when you're already connected to the VPN (for example, to the free server), so that, thanks to no logging, not even the activation may be related to an IP address. For the paranoid, it's better to use the coupon and activate the account while using AirVPN over TOR, or TOR alone. In this way, no identity correlation between payer and account can be proved, legally or otherwise, not even if, for a mysterious "attack of madness" and business suicide will, we wanted to. Kind regards AirVPN admins

akkiisgreat wrote: Hello! Premium service is reserved to paying members. You can evaluate the performance in a few days, after that we offer a 100% refund, no questions asked. Kind regards AirVPN admins

dziGfxcDemk wrote: Hello! There is no limit on the number of users who can connect, except physical machine limitations. These limitations are far to be reached and anyway, even if reached, we would expand the infrastructure in our ongoing commitment against censorship and in protection of Net Neutrality. That said, we don't guarantee anything on the free service, it is given "as is". It is free, but no bandwidth, uptime or connection availability is guaranteed. Please upgrade to premium membership to use a full featured VPN with guaranteed bandwidth, uptime and much more. Currently the free server is up and running, so it might be a problem on your side. Do not hesitate to open a ticket if you can't solve the issue and please attach your complete OpenVPN connection log. Kind regards AirVPN admins

akkiisgreat wrote: Hello! There is no guaranteed bandwidth on the free server, it's best effort. Please switch to a premium membership to have guaranteed bandwidth and much more! Kind regards AirVPN admins

ActiveDNS wrote: Hello! Check the 1st step. You should copy all the files inside air.zip and paste them not in bin, but in OpenVPN configuration directory. Finally, first connect to your ISP (even in dial-ip), and THEN connect to AirVPN. Kind regards Paolo AirVPN

ActiveDNS wrote: Hello! Please follow our instructions and use OpenVPN client to connect to AirVPN. Cisco client is based on IPsec, not OpenVPN. You can find instructions for Windows on menu "More"-->"Access with..."-->"Windows". Kind regards AirVPN admins

dnniwa485 wrote: We will look into the matter, thank you for your warning. Kind regards AirVPN admins

dnniwa485 wrote: Thank you very much! Your account is already on premium status (according to the e-mail specified in the AlertPay payment). Do not hesitate to contact us for any information. Kind regards AirVPN admins

dnniwa485 wrote: Hello! Yes, it is possible. Currency conversion is automatically performed by AlertPay. Kind regards AirVPN admins

@ferridder Hello! You are trying to access the premium server. The free server is Polaris, 94.23.211.188. We hope that the service will meet your expectations so that you will upgrade to premium membership which have much more bandwidth and help us sustain our commitment to privacy and against censorship. Kind regards AirVPN admins

@corrado1972 Hello! Yes, it is possible, through AlertPay. https://www.alertpay.com You can send the payment to info@airvpn.org For any further information, do not hesitate to contact us. Kind regards AirVPN admins

Hello! Valentine's Day! We send #datalove and offer -20% on premium membership today. Insert code valentine (lower case) just before the checkout and click "Apply" Kind regards AirVPN admins

@gorix Hello! Yes, there must be a problem on your system. You should investigate why OpenVPN tries to connect to 127.0.0.1. Make sure you have followed our previous suggestions. Kind regards AirVPN admins

@gorix Hello! As you can see, your OpenVPN client tries to connect to localhost (127.0.0.1). Make sure you have copied all files inside air.zip into OpenVPN configuration directory. Instructions for Windows to connect with AirVPN client or directly with OpenVPN client can be found here: https://airvpn.org/index.php?option=com_content&view=article&id=69&Itemid=123 Kind regards AirVPN admins

@metodios Hello! The free coupons were limited to free premium membership for 1 month or 3 months. They did not give premium membership forever. Kind regards AirVPN admins

Hello! First problem is that your TUN/TAP interface is not coming up. See here for hints on how to solve the problem in Windows system: http://openvpn.net/index.php/open-source/faq/79-client/259-tap-win32-adapter-is-not-coming-up-qinitialization-sequence-completed-with-errorsq.html Second problem seems to be related to your line quality (unfortunately we can't do anything about it). Third problem (no connection on certain ports) may be related to firewall misconfiguration or your ISP configuration. Check your firewall and see whether your ISP blocks certain connections; if it's the case, try connection on port 53. Kind regards AirVPN admins

nikhil1994 wrote: Hello! Make sure you have installed OpenVPN with admin privileges in your system. Feel free to open a ticket. Please attach complete OpenVPN connection log. Kind regards AirVPN admins

dabl8 wrote: Hello! It would seem something related to bad/missing certificates and/or keys. Make sure you have copied all the properly generated files inside "air.zip" to the OpenVPN config directory. It's difficult to be more specific, please feel free to open a ticket (menu "Support"-->"Helpdesk"); please attach your complete OpenVPN connection log. Kind regards AirVPN admins

kenzieparis wrote: Yes, that's impossible... Be sure to connect to the free server if you have not premium membership. The premium server refuses connections from non-premium users. If the problem is not solved, open a ticket and post full Tunneblick log (not here in the forum). Kind regards AirVPN admins