Staff

oicit wrote: Hello! Please see all the details in the first message of this thread. Kind regards AirVPN admins

sandeep88822 wrote: Hello! You need to contact us, at least for the first time, to enable your account to free access. After that, you will be able to access all the servers. Please refer to the following link for detailed information: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=459#459 Kind regards AirVPN admins

sandeep88822 wrote: Hello! It has already started! Please feel free to follow the steps reported in the first message of the thread to access the free service. Kind regards AirVPN admins

Hello! In the next hours we will be launching a free access program aimed to promote our premium service, thwart censorship and aid activists in hostile regimes. This is a first phase to bring back free access to those who really need it and at the same time to defeat scammers who were reselling our free service to unaware victims. The program will give free access to all premium servers, with certain limitations to prevent impact on premium members, while blocking scammers. There will be high rotation and fast queues to avoid resource hogging and leeching by single nodes as it happened, unfortunately, with the previous free service. Please remember that bandwidth priority goes to the premium members: without them our project would be unsustainable. Activists and people in countries which actively censor the Internet shuld either contact us in private or refer to the Telecomix Crypto Munitions Bureau via a secured connection (use TOR and https and a safe e-mail address). Telecomix agents can be contacted almost 24h/24 and offer a variety of free solutions to enhance privacy and anonymity and bypass censorship. They also may help you set up I2P connections and more! IRC: irc.telecomix.org, port 9999 (SSL/TLS) or 6667 (warning, no encryption on port 6667); if you can't use an IRC client, access here: https://chat.telecomix.org Channel #telekompaketet. Ask there, they also have lulcatz and cakes. You can access IRC via I2P too. People who want to have a trial period to premium servers are welcome to contact us in private (menu "Support"-->"Contact us"). Finally, follow us on Twitter, to have further news and special offers for free access and discounts. https://twitter.com/airvpn You can start contacts right now. Kind regards AirVPN admins

jj_alukkas wrote: Hello! Yes, you are right. However, you can use AlertPay from India. Since february 2010 AlertPay has enabled all operations from and to India [EDIT: except fund transfer from AlertPay account to India's banks accounts]. You can pay through AlertPay even if you don't have an account with them, by receiving a payment request from us. Just contact us, if you wish, and we will send you all instructions via e-mail (menu "Support"-->"Contact us"). Kind regards AirVPN admins

tfp1984 wrote: Hello! We will prove you wrong, as usual, very soon. There is, however, a dark side of the free service as we were running it: scammers. Scammers were reselling our free service, so that final customers were paying something they could have for free. These scammers are now very angry that they can't scam anymore and try to discredit us in order to have back the service without controls as before. After an investigation, we ascertained that the "final customer" was unaware he/she was using our system because the scammers built up a system which kept the free server hidden. Only through a double check the "customer" could discover the fraud (detecting their outgoing IP address and then performing a reverse DNS lookup). When we put up again the free service, we'll have to deal with the issue. The free service must remain a tool for promotion and to circumvent censorship for those who can't afford to pay, not a revenue source for scammers. Kind regards AirVPN admins

Thank you for your feedback! Please continue! Some considerations after the first suggestions and thoughts... Security and anonymity We offer OpenVPN with certificates and keys, symmetrical AES-256-CBC and RSA 2048 bit. We avoid PPTP because we don't think it is sufficiently robust to protect people in a hostile country/environment (see PPTP serious vulnerabilities, link at the end). This implies also impenetrable shield against snooping, including Firesheep. Moreover, certificates and keys are sent to the customer via SSL protection, and we have a valid SSL certificate for the website issued by a recognized authority. We also avoid data retention for added security. Finally, we don't transmit, not even in an aggregated, anonymized form, customers' data to anyone. Buffering No slow-down streaming buffering, on the contrary optimization with LZO compression. Care for customers We comply with the recommendations of prominent EU consumers' defense associations and European Commission DG Health & Consumers (for example full refunds, no questions asked, within 30 days, very clear terms of use and privacy policy). Reliability We have learned the lesson we had concentrating all the servers in one provider, which caused 4 days downtime. Decentralization now is one of our priorities, we are building a constellation of nodes located in different datacenters owned by different providers, and also keeping "sleeping" backup nodes which can be activated in a very short time if necessary. Against geo-discriminations Currently we offer nodes in Holland, Germany and the USA in order to grant access to geo-discriminatory services. American Hulu, Pandora, CBS, NBC, Netflix etc. are now accessible, as well as all services in Germany and Holland. Future plans include France and UK (BBC). Any recommendation? Which geo-discriminatory services would you like to access? Why we don't like PPTP very much: http://en.wikipedia.org/wiki/Pptp#Security_of_the_PPTP_protocol Keep writing your ideas, opinions and suggestions! Kind regards AirVPN admins

@stars Hello! You have no authorization to connect to a premium server. Please subscribe a premium membership to have access to the premium servers. Kind regards AirVPN admins

catid=3&id=435

Hello! Just to clarify for other users who might be confused by this: it is not possible, currently, that non-premium members generate automatically a configuration to connect to the premium servers. Premium servers options appear only to premium members. Attempts to connect to the new premium servers by non-premium members come from manual modifications of the config file, but obviously this is useless. Kind regards AirVPN admins

Sakujakira wrote: Hello! For privacy reasons we don't say which countries our members are from. Anyway guaranteed bandwidth is still there, you should experience no shortage on the guaranteed allocated bandwidth, neither in Altair nor in Polaris. Moreover we have not stopped working to expand the infrastructure and the bandwidth. Stay tuned, some good news are planned very soon. Kind regards AirVPN admins

dnniwa485 wrote: Hello! It seems that Altair, in the Netherlands, is a favourite, since today it has for several minutes reached nearly 100% bandwidth capacity. Please, switch to Polaris in Germany while we improve load balance. Since its "birth" Polaris has never gone beyond 4% bandwidth load. It is largely unused. Furthermore, we are ready to add nodes if necessary. Kind regards AirVPN admins

rokyn wrote: Hello! You're welcome. Kind regards AirVPN admins

nikhil1994 wrote: Hello! The "servers status" panel currently gives incorrect values, both for users and bandwidth usage. It's a minor flaw which does not harm the service in any way. We're working to fix it. [uPDATE: FIXED] About free service, please read the previous message in this thread: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=347&limit=6&limitstart=30#388 Kind regards AirVPN admins

We have made some clean up to keep the thread on-topic, please re-direct different discussions on appropriate threads. We kindly remind you that advertising is not allowed on this forum. Kind regards AirVPN admins

korstemplar wrote: Hello! When you are connected to AirVPN, you will use our resolution system. Please note that there is no file attached to your message. Kind regards AirVPN admins

Hello! As a compensation for the downtime period (4 days and 12 hours) we have extended premium memberships expiration date of 10 days. Furthermore, current premium members can now extend their membership for a whole year at the price of 9 months (3 months are for free). Please note that this offer is reserved only to current premium members. Contact us in private if you\'re interested. Kind regards AirVPN admins

Hello! Only premium members can select a server to connect to. We haven't discussed yet any plan to activate any kind of free service, so we can't give any time or date. You are kindly invited to join our premium offers. For any further inquiry related to free servers please read the following message: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=347&limit=6&limitstart=30#388 Kind regards AirVPN admins

rokyn wrote: Hello and thank you! Fixed now. Can you please contact us in private? The extra for premium users should be 10 days, not 7. Kind regards AirVPN admins

islabonita wrote: Hello! This is because the SSL certificate is for airvpn.org, NOT www.airvpn.org. So, please connect always to https://airvpn.org Kind regards AirVPN admins

Hello! We have two new VPN servers in Germany and the Netherlands. They are reserved to premium users. [uPDATE: new server in the USA too] If you use AirVPN client, no change is necessary, you just need to select your favourite server and connection port. If you use OpenVPN client, you need to log in our website and select menu "Member"-->"Access without our client". Pick your favourite server and port, accept terms of use and finally click on "Generate". You will receive an air.zip file which contains all you need. Copy the content of the air.zip archive and paste it into OpenVPN configuration directory. Finally, run OpenVPN client. You can generate as many configurations as you wish for each server and each port you connect to. We recommend that you rename all the configurations you need so that you may switch from one to another whenever you wish. Kind regards AirVPN admins

stevenfrenchy wrote: Hello! We now have two new exit nodes in Germany and in Holland chosen after peering evaluations and based on our quality requirements and our past experience with our "ex" provider which provided us with the golden lesson to decentralize infrastructure as much as possible (an old teaching of the fathers of the Internet that we are going to keep in mind from now on). You may realize the reasons of the choice simply checking the bandwidth the new servers are able to give you. We don't want to claim that it's the best choice in an absolute, universal sense, but we do confirm you that the choice has been made after careful evaluation. As you may have seen, we have been in the middle of an emergency out of our responsibility. While we provide several guarantees (such as guaranteed allocated bandwidth and continuous support near to 24/7), we have never guaranteed country-specific exit nodes. This does not mean that we are not planning to have once again a French exit node. Anyway we are going to check eligibility for your refund request according to the terms of service you have accepted. Kind regards AirVPN admins

yorasharma wrote: Hello! Currently our priorities are: - Compensate premium users for the downtime - Increase quality for premium users - Expand further our infrastructure for premium users Only after all of the above we'll have a meeting to discuss about free access. Please keep in mind that our project is economically sustainable ONLY thanks to the premium members and therefore it is absolutely necessary to ensure highest quality first and foremost to them. We kindly invite you to consider to subscribe a premium membership. Kind regards AirVPN admins

islabonita wrote: Yes, it is. Please keep the comments here on topic. Off-topic messages will be deleted until we bring back the service for premium users. Kind regards AirVPN admins

DIMITRI wrote: Hello! Please read this topic: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=347 Kind regards AirVPN admins