Staff

Hello! Perhaps the torrent client was already running before the connection to Aurigae? Kind regards

Hello! Please make sure that key, certificates and configuration files (that is, the files that you find inside the air.zip generated by our configuration generator) are in the correct path and that they have the correct access permissions. Also, if you could send us the OpenVPN logs they could greatly help the troubleshooting. Kind regards

@TrumpeT Thank you again for your time, it is very much appreciated. Your message will be evaluated in the nearest future. Kind regards

Hello! Please try a connection to a TCP port (for example 80 TCP). We have noticed that more and more ISPs deprioritize or even cap some UDP ports (we have detected this behaviour with some ISPs in Italy). We have also noticed that some ISPs cap ALL the ports except 80 TCP, 443 TCP and few others. Please do not hesitate to keep us informed. Kind regards

Hello! Thank you for your time. Apparently the system you suggest needs a dramatic security lowering on our systems. Please consider the following conditions. The VPN servers must not know the names of the connected and disconnected accounts and they must never have any account data on them. Furthermore, they can't and must not remember the IP addresses of disconnected clients (no logs). All the communications from VPN servers toward clients must be performed only and uniquely by OpenVPN, no ping no anything else outside the tunnel (any commodity or additional communication must come only from the frontend). Finally, there must never be a direct communication between a backend server and a client, all the backend servers must remain invisible and unknown to the clients. A compromise on security is highly questionable on a service which focuses on it like ours. Kind regards

Hello! Yes, there will be additional non-UK and non-USA servers. The Netherlands are a very good option given their remarkably good infrastructure. However, please note that NONE of the censorships around various western countries (including the Netherlands and UK wars againt The Pirate Bay) affect our servers. Kind regards

Hello! Thank you for your words, they are appreciated. You are right, the bandwidth capacity in the USA was already largely oversized. However, the addition of another USA server has the aim to provide redundancy to the infrastructure in terms of servers numbers in different datacenters and also under a geographical point of view. While in the EU there's already enough redundancy and geo variety, in the USA such redundancy was not enough for our standards. The addition of Aurigae meets such needs and we are confident it will be welcome both by USA and non-USA customers. Kind regards

Hello! While you are connected, the VPN server knows your real IP address (unless you connect over Air over TOR, in which case the VPN server knows the TOR exit-node IP address). Kind regards

Hello! You should first activate your account with the trial coupon code you have been given (if you don't have it, feel free to ask for one with the "Contact us" form), or with a subscription. Kind regards

Hello! We have not received any communication from any Dutch authority. Probably the injunction is effective only to Dutch ISPs which bring physical connections to end-users in Holland houses and facilities. At a first glance, the court order is incompatible with at least two European Court of Justice sentences (incidentally, both regarding requests for censorship) therefore chances are that the order, even if it was transmitted to us, can be safely ignored by a non-Dutch company like ours. The Pirate Bay is one tool amongst many to effectively exercise freedom of information and the right to access science, art and culture and disseminate information, therefore it will be defended in full force with all our capacities and abilities. Kind regards

Hello! There is a major issue on the Frankfurt datacenter optical fiber cables. Leaseweb is working to resolve the issue in cooperation with their optical fiber provider. The issue affects only Omicron but should be resolved really soon. We don't detect any issue with all the other servers. Kind regards

Hello! Are you able to obtain the network configuration from the system admin(s)? There's the chance that they use a firewall with a whitelist, in which case breaking through would require some additional configuration. A first attempt, if you can't obtain any information, can be to tunnel OpenVPN over an http proxy. A further, probably more effective attempt can be to perform full http-tunneling. Unfortunately, currently http-tunneling is not supported by OpenVPN. We'll evaluate in the near future whether to offer an http-tunneling service or not, which can't be considered as secure as OpenVPN access is but can be sometimes useful to circumvent some kinds of censorships. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the USA is available: Aurigae. The AirVPN client will show automatically this new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificate/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on port 53, 80 and 443 UDP and TCP. As usual, no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Therefore, we provide currently the following servers in the USA: Vega (1 Gbit/s, Oregon) Sirius (1 Gbit/s, Virginia) Aurigae (1 Gbit/s, Utah) Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! Your understanding and terminology are just fine. The address translation happens inside the server, not on on any external router, and no logs are kept. Kind regards

Hello! Ok, go on. We have carefully designed AirVPN with security in mind, any further suggestion or peer review is welcome. Kind regards

Hello! Correct, to tunnel a browser over Air over TOR, once the connection by OpenVPN is established over TOR, that browser must not use any proxy. Kind regards

@jmish Hello! Does your office network have a proxy? If so, you'll need to connect OpenVPN over that proxy. OpenVPN has full ability to connect over SOCKS and http proxies and supports all the authentication methods, if needed. If your office network does not use a proxy, maybe a firewall blocks some outbound ports. Try to connect over port 80 TCP or 53 TCP. Kind regards

Hello! Ok, in this case you don't have to worry about correlation attacks. Should you get a red token on a TCP port, then you'll need to investigate further, but at the moment, if you have no port open on your modem/router, a red token on an UDP port might be some error of our check system, we'll look into it asap. We apologize for the inconvenience. Kind regards

@hanswurst Additional note: please make sure that you have not forwarded on your router the same ports that you remotely forwarded on our servers, the typical case for which a red token is displayed. Kind regards

Why you can't just keep HASHes of username and password on each server? Hello! Because the authentication procedure on VPN servers is not based on username and password. Kind regards

Hello! In order to determine the real performance you can have from our servers (in USA and outside USA) the only safe way is to test the service. Please do not hesitate to use the "Contact us" form to ask for a free trial. About your privacy and tracking concerns, our service is designed specifically to defeat this threat too. Please see also the FAQ https://airvpn.org/faq Kind regards

Hello! The rule is meant to block uTorrent outgoing packets NOT coming from your TUN/TAP interface, which is the network virtual card used by OpenVPN. This network card has an IP addres DHCP-assigned by our OpenVPN server you're connected to. It is your IP address in the private network. In case of disconnection from the VPN, uTorrent will bind again to your physical interface, but with this rule it will not leak any packet outside the tunnel, therefore not exposing your real IP address in any way. Your doubt is legitimate, but comes out from a misinterpretation of the rule. See also: https://airvpn.org/specs Kind regards

Hello! Please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=2&id=2108&Itemid=142 We do understand that for online casinos this can be very boring (although we are curious to know why you need an anonymity layer to play online casinos... maybe censorship?) but our procedure adds a very important security layer, because in this way we can keep any account data away from any VPN server around the world, and keep them only in secure servers in countries of our choice. Kind regards

@globespy @MrConducter The first hours of the connection logs are just fine, they show that you are connected. Note that every hour the TLS key is renegotiated for additional security. During SSL/TLS rekeying, there is a transition-window parameter that permits overlap between old and new key usage, so there is no time pressure or latency bottleneck during SSL/TLS renegotiations. http://openvpn.net/index.php/open-source/documentation/security-overview.html About the real problem (AUTH_FAILED) it may be due to a "dirty" disconnection. For security reasons, no account database is kept on any VPN server, so each VPN server communicates (with strong encryption) to one of our backend servers to check whether your account is still connected and to determine whether the provided user.key and certificates are proper to connect. This procedure (which is necessary because we don't want to keep account database on each VPN server and we don't want to keep the database outside the EU, for your security) may lead to up to 2-minutes of connection refusal in case of "dirty" disconnections (the backend may still "think" that your account is still connected until the time-out). Usually it does not need more than 20 seconds. If you experience AUTH_FAILED problems for more than 2 minutes, please contact us again. Kind regards

Hello! Yes, it's different. Once you are connected, any application will be tunneled over Air over TOR, except those configured to use a proxy, like the TOR web browser, in which case (according to your configuration, the proxies you use and your routing table) you can have a tunnel over TOR over Air over TOR, or over a proxy over Air over TOR, or just over TOR. The first two solutions may result in very poor performance, but add yet another partition of trust and therefore they can strengthen even more the anonymity layer. In general, if you like Air over TOR, then you should not use the TOR browser to browse, but any browser configured NOT to use a proxy. Kind regards