Staff

Hello! It looks like your outbound port 53 UDP is blocked. We confirm you that Delphini OpenVPN is accepting packets on port 53 UDP. Please make sure that you have no firewall blocking the port. Are you able to connect via port 53 UDP to some other of our servers? Kind regards

Hello! We'll look into this as soon as possible. Thank you for the information. EDIT: no problems detected on Delphini port 53 UDP. Connections are just fine. If usage of a VPN is legal in your country, you should not be bothered by what an ISP can think of tunneled traffic. VPNs are normally used by tens of thousands companies in order to provide their employees and customers a more secure and comfortable environment. In general, while a VPN harms some commercial plans based on traffic discrimination/Net Neutrality violation (usually enacted by ISPs to force customers to pay more for "different QoS" etc.), it also can be seen as a relief for the ISP because it strengthens the ISP role of mere conduit. Kind regards

Hello! No, the overhead is not so heavy. The bandwidth difference can't be explained with this. Are you stuck at 8 Mbit/s on ANY 1 Gbit/s server? If so, such a coherence is suspect and again points to your ISP. Do you obtain just the very same bw on port 53 TCP and 443 TCP? It's in the FAQ: https://airvpn.org/faq Kind regards

Hello! /tmp/openvpncl is a directory in the DD-WRT router and you're correct in assuming that key and certificates files must be pasted (or created) there. Kind regards

Hello! Adding a proxy to achieve such a simple task is a waste of resources and could prevent OpenVPN to tunnel over another proxy, forcing you to renounce to an OpenVPN interesting feature. For a proper solution please read here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Kind regards

Hello! Our configuration generator will prepare all the necessary files according to your instructions. Please login and select menu "Member Area"->"Access without our client", direct link https://airvpn.org/direct_access Kind regards

Hello! Thank you for your nice words. Although the causes for fluctuating speed are difficult to be detected, you might want to try every 1 Gbit/s server to see which one can give you the most stable performance. On top of that, fluctuating speeds can be a hint for packet deprioritization from your ISP. Several ISPs deprioritize (or even shape) traffic on several or all UDP ports. Please test a connection on port 80 TCP to check whether it mitigates the issue or not. Each connected user on any server has no caps on bandwidth. The system balances the bw between all the clients. Load balancing, in order to have a fair bandwidth distribution, is not 100% perfect of course, anyway it is quite effective. Furthermore, the load balancing system on 1 Gbit/s servers does not need to work at the moment, because our customers do not use more than 30-40% of the servers capacity. Kind regards

Hello! That's correct, you need to subscribe to a plan in order to access the VPN servers. Please do not hesitate to contact us for any further information. Kind regards

Hello! Using a proxy for surfing the www will tunnel the proxy over Air only for websites and will not hide your IP address to our VPN servers while you are connected. Anyway, remember that we don't log IP addresses and we don't monitor connections, so our servers will know your real IP address only while you're connected. If you wish to hide your IP address to our VPN servers even while you are connected to a VPN server, you need to tunnel Air over a proxy. This is an example to tunnel all your applications over Air over TOR: https://airvpn.org/tor If you use Linux or Mac OSX, please read here as well: https://www.torproject.org/docs/faq.html.en#TBBSocksPort If you set the proxy to "None", then OpenVPN will not tunnel over any proxy. This is the most common VPN usage and the one which allows the best performance, without partition of trust. With "http", OpenVPN will tunnel over an http proxy. With "SOCKS", OpenVPN will tunnel over a SOCKS proxy. OpenVPN must know in advance which proxy type it will tunnel over. The error message you get can be caused by one or more of the following causes: - the proxy type is wrong - the proxy is not running - the proxy is running but it is not listening to port 9050 (is it listening to another port?) - the proxy is running and listening to port 9050 but refuses connection on that port (maybe an authentication is required by your proxy? if so, OpenVPN supports also proxy authentication) Again, if you use Linux or Mac OSX please have a look here: https://www.torproject.org/docs/faq.html.en#TBBSocksPort Please do not hesitate to contact us for any further information. Kind regards

Hello! Keep in mind that in order to log in our website you need to accept cookies. If you use proxies that filter out session cookies you will be unable to login. Also, some parts of the website (for example the latency time in the servers monitor) require javascript. If the proxy you use filters out javascript, you will be unable to display some parts of the website. Kind regards

Something's not right here; there is nothing to click on in your step #3 above; all you can select is paypal. (I made a separate post about this...) Hello! Please click on the PayPal icon. When you enter the code, you will not be redirected to any further payment, your account will be immediately activated to Premium status (do not click CHECKOUT). Please do not hesitate to contact us for any further support. Kind regards

Hello! This thread will help you: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2621&Itemid=142 Also, please note that the VPN server IP address you have to enter is the entry-IP address of that server which you can see on the configuration file generated by our configuration generator (10.*.*.* is the private network IP address assigned to you). Finally, make sure that you have copied & pasted both the certificates (from the screenshots, it seems that you copied & pasted only one) and your private key. Kind regards

Hello! Thank you for your purchase. We don't restrict access through TOR to our website, on the contrary we encourage it. We don't detect any problem in accessing our website through TOR. That said, you can use your code to activate any account you wish on our website, according to the instructions you should have received from Bitcoincodes: - register and/or login with the account you wish to activate - go to "Payment Plans" https://airvpn.org/payment_plans - click on the appropriate subscription type (in your case, 1 month not recurring) - enter the code and click APPLY The account your are logged in with will be immediately activated to Premium Status and authorized to connect to any VPN server. Please do not hesitate to contact us for any further support. Kind regards

Hello! That line is quite self-explanatory. If you can't manage to install a TAP-Win32 adapter with the dedicated program, probably the OpenVPN installation did not perform correctly. In this case please do the following: - completely uninstall OpenVPN from your Control Panel - re-install OpenVPN 2.2.2 with administrator privileges and make sure that you authorize it to install any driver it requires during the installation OpenVPN can be found inside the package available for download in our website, or directly from the OpenVPN Community site: http://openvpn.net/index.php/open-source/downloads.html Kind regards

Hello! Thank you for your nice words, they are very much appreciated! Kind regards

Hello! That error message might be caused by a corrupt XML configuration file. The Air client has a self-repair function, but probably in your case the self-repair fails. Please do the following: - launch the Air client - right-click on the dock icon and select "Logs" - locate your XML file from the logs and delete it The client will re-create the XML automatically. Please feel free to let us know if the above solves your problem. Kind regards

Hello! You don't need to configure any program. Our servers will push a routing table which will tunnel everything. Just make sure that you run your applications AFTER you have connected to the VPN. Please see here: https://airvpn.org/tor and here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745 Please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Please do not hesitate to contact us for any further information. Kind regards

Hello! You must know the proxy IP address and the port it accepts connections on. If you don't have a proxy or don't know which proxy you want to use, just don't order OpenVPN to use a proxy: leave the "Proxy" field to "None". A proxy is useful to connect over Air over a proxy. If you just want to connect to the VPN, you don't need a proxy. Kind regards

Hello! If you don't have a running local proxy, just set the proxy to "None" in the configuration generator, as by default. Tunneling over VPN over a proxy is an OpenVPN feature that our client and our configuration generator support, but if you don't have a proxy you must not order OpenVPN to use a proxy. Kind regards

Hello! Your local proxy is refusing connection on port 8080. Can you please check it? It must listen and respond on port 8080. Also, the proxy type that OpenVPN is instructed to tunnel over must match your proxy type (OpenVPN supports both http and SOCKS proxies, but it needs to know in advance what type of proxy it must connect over). Kind regards

Hello! We would need more information to support you properly. Can you please tell us your OS, the client you're using to connect and also send us the connection logs? We're looking forward to hearing from you. Kind regards

Hello! Your local proxy is refusing connections on port 9050. Please make sure that your proxy is running, listening to port 9050 AND accepting connections on port 9050. Finally, please make sure that the proxy type matches the proxy type you have instructed OpenVPN to connect over (OpenVPN supports both http and SOCKS proxies). If you don't need a proxy, you can connect without tunneling Air over the proxy. If you tell us what proxy it is, we might give you additional support. Kind regards

Hello! Can you please send us the connection logs? Kind regards

Hello! 1. Can you please elaborate? No, we don't. We provide access with an OpenVPN based VPN. 3. All the traffic is encrypted. The routing table is pushed by our servers in order to tunnel all the traffic. Of course you can modify the routing table to split traffic, however proceed with caution (a mistake might destroy the anonymity layer). Kind regards

Hello! Your account has been and is continuously connected since various days. Can you please make sure that some other device of yours is not already connected? Or maybe some other OpenVPN instance? Kind regards