Staff

xiaoai wrote: Hello! That's correct, if you did not subscribe to any plan you can't access any server. Please select "Payment plans" to look at our premium plans. We accept: Bitcoin Liberty Reserve PayPal Kind regards AirVPN admins

MICHAEL FOX wrote: Hello! It's not necessary, any such contact would be a potential breach of customer's privacy. You just need to perform the payment to our LR account with a suitable e-mail address (take care to have a secure and anonymous e-mail address) to which we can send the activation code that you can use on any AirVPN account whenever you wish. Use the form "Contact us" to receive our LR account number. Kind regards AirVPN admins

blablobb wrote: Hello again, as you might be aware, there is an ongoing investigation on your transaction by PayPal team. Either they will release the money to us (in which case your account will be automatically authorized to access the service) or they will refund the account you used to make the payment. Please be patient until the investigation ends or contact PayPal for any further information. Kind regards AirVPN admins

Thank you for your information. Please note that we also accept Bitcoin and Liberty Reserve. Kind regards AirVPN admins

blablobb wrote: Hello! We have just investigated into the issue. We kindly ask you to check for your payment. The payment processor you used for your account blocked the payment, so your account is currently unauthorized. Feel free to contact us in private for any further assistance and also feel free to give us more information to solve the issue. Kind regards AirVPN admins

nepraptor wrote: Thank you! It was a bug. Now it has been fixed, we kindly ask you to re-download the AirVPN client. We apologize for the inconvenience. Kind regards AirVPN admins

Hello! We now accept Liberty Reserve. https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=791 Kind regards AirVPN admins

Hello! From now on, we accept payments via Liberty Reserve for 1 month, 3 months and 1 year subscription plans. In this initial phase, you will need to contact us to arrange the payment. Furthermore, we have momentarily suspended AlertPay, since AlertPay is no more able to transfer funds efficiently. If and when AlertPay will re-enable fund transfers to credit/debit cards, we will accept again payments via AlertPay. As usual, Bitcoin and PayPal are available too. Kind regards AirVPN admins

bitos wrote: Hello! Clarification: the free access with premium status without limits is reserved to activists who live in freedom of expression hostile countries. For trial, time limited periods (without traffic limit anyway) we have the trial plan which can be refunded (no questions asked). Also, we make promotions on Twitter for 4 days free full tests, but they are offered only when free trials will not impact on bandwidth of premium members, according to our policy. Currently, the guaranteed minimum allocated bandwidth is 4 Mbit/s 100% of any given time period, while you can have 25 Mbit/s during 85% of any 24hrs period. Kind regards AirVPN admins

bitos wrote: Hello! Probably same solution. Make sure you have subscribed to one of our plans. Kind regards AirVPN admins

blondx wrote: Hello! Feel free to contact us in private (please select "Contact us"). Kind regards AirVPN admins

Hello! Please take note that there's a scheduled maintenance for Polaris during the following dates and hours: 25.05.2011 AND 28.05.2011 - 11:30PM - 03:30AM CEST During that time Polaris might be unreachable or might disconnect you. Kind regards AirVPN admins

Thank you, it surely helps! We have no clues at the moment - some of us do use Skype AND THEN connect to VPN without problems since ages - but we'll investigate. Kind regards AirVPN admins

Hello! If you did not change anything in your configuration, the log shows a strange error: TLS negotiation failed. It might be caused by a wrong user.key (please check if you deleted or modified it by accident, in case just re-download it in https from the "Access without our client" menu). This error might be caused also by a TLS disruption (bad connectivity, for example), but in this case this issue should be ruled out, because the TLS negotiation for the certificate appears to be OK. You might want to try a TCP connection, just in case the problem arises from a momentary high latency line/high error rates line, which UDP is of course unable to fix, but then again, if it was the case, also the TLS negotiation for the certificate should have failed. If you could not fix the issue in the meantime, feel free to contact us in private, we'll give you an additional test account to check whether the problem persists and investigate further. Kind regards AirVPN admins

@anand Hello! Ok, then you should use the OpenVPN client and run it as a service at startup. This thread can help you: http://forums.untangle.com/tip-day/3645-making-openvpn-client-connection-startup-windows-xp.html#post84306 Please note that when you download an .ovpn config file from us and launch OpenVPN client, you don't need to insert password (this is good otherwise that method would not work). Keep in mind that you must take care to protect your user.key file from unauthorized access and you must not give it to anyone. You can change servers and ports keeping various configuration files and selecting the proper one (you can generate as many as you wish with out configuration generator, menu "Member"-->"Access without our client") when running the OpenVPN client as a service. Kind regards AirVPN admins

Anand wrote: Hello! Maybe this could help? http://grok.lsu.edu/article.aspx?articleid=6526 Kind regards AirVPN admins

harshithkashyap wrote: Hello! They accept prepaid/debit cards. Feel free to contact us. Kind regards AirVPN admins

harshithkashyap wrote: Hello! AlertPay works well in India, as far as some friends from India said to one of us. You don't even have to have a registered account to perform a payment, just contact us and we'll send a payment notice with all the relevant instructions. Kind regards AirVPN admins

harshithkashyap wrote: Hello! Can you please point us to Paisapay official website link? Kind regards AirVPN admins

MICHAEL FOX wrote: Hello! Thank you for your inquiry. Sorry, we accept the following: AlertPay BitCoin PayPal Do not hesitate to contact us for any further information. Kind regards AirVPN admins

john.doe wrote: Hello! You need to activate your account first. You will soon receive via e-mail a coupon to activate it. Kind regards AirVPN admins

pathan7 wrote: Hello! We don't offer a real-time chat for customer assistance. However, you may ask for a chat meeting in IRC. Please contact us in private. Kind regards AirVPN admins

rquest wrote: Hello! No. Free access is reserved to activists who work in freedom of expression hostile countries. Free access for limited time and trial access (but with unlimited traffic) are given according to bandwidth and servers availability. Kind regards AirVPN admins

pathan7 wrote: Hello! Not here - please contact us in private and/or follow us on Twitter. https://twitter.com/airvpn Kind regards AirVPN admins

jason_1 wrote: Hello! Glad to hear that it's working and meeting your requirements. :cheer: Free access can be for trial or for unconditional free "lifetime" access - the latter is reserved to our discretion (typically it's reserved to activists and persons who live in hostile environments). Kind regards AirVPN admins