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Hello and thank you! Fixed. We apologize for the inconvenience. Please do not hesitate to contact us for any further information or support. Kind regards

Hello! No, they would be no more available on our servers. However, the system would not allow you to do that. If you think that your account is not ok, probably it's better to ask us to delete it and then re-start with a new one. Feel free to contact us in private for further details (menu "Support"->"Contact us"). Kind regards

Hello! Stored information (not on VPN servers, but on a backend server) are: - your login name - your name as entered in the subscription - your password (encrypted) - date and time of account subscription - date and time of last login on the website - date and time of account expiration - subscribed plan type (if any) - e-mail address associated with the account - forwarded ports linked to the account (if any) The above information are provided by you and must be stored in order to provide the service. Without them, you could not even log in. We recommend not to put in your account data any information which can be exploited to disclose you real identity. For example, do no put your real name, do not use an e-mail address which can be linked to your real identity. We don't check e-mail validity, but you might need a working e-mail in case you need to reset your password, receive support or any other private communication from us. If you enable the connections statistics, further stored data (deletable whenever you wish) are: - time and duration of connection to a VPN server (not specified which one) - total uploaded and downloaded bytes - uploaded and downloaded bytes of last 50 sessions IP addresses are not stored, not even if you enable the sessions statistics. The above information can be deleted upon simple written request. Yes. Please note that each server has different entry-IP and exit-IP addresses. Thank you! Please do not hesitate to contact us for any further information. Kind regards

Hello! Please give us detailed information on your system and how you can reproduce the behaviour. The more information you give us, the easier it will be to reproduce and spot the bug. Thank you and kind regards.

Hello! Thank you very much for your choice and for your nice words. The displayed bandwidth is the bandwidth under usage by a server in real time (or with a difference of a few seconds). Premium members do not have any limit neither on bandwidth nor on usage, so we have no interest in collecting such data (we just collect total bandwidth and traffic usage of each server in order to offer a better service, check whether there are critical points in the infrastructure, decide for infrastructure expansions etc.). Anyway, if you wish to keep statistics about your dl/ul traffic, you can enable this feature on your member panel. Of course you can delete those info whenever you wish. We allow plans accumulation, however due to a bug in our AEC account processor (a commercial product) the remaining days of the previous plan might get "burned" when you change plan type. We can fix this quickly and give you back the missing days, just warn us if you lose days and we'll fix it for you at once. Kind regards

Hello! Most probably you have mismatched the configuration for Delphini with the configuration for Omicron. You can check this by looking at your Delphini .ovpn file, probably in the "remote" line you will not see an IP address beginning with 146. Just regenerate the configuration file for Delphini and overwrite it. Kind regards

Hello! Since you use Viscosity, please read here: http://www.thesparklabs.com/forum/viewtopic.php?f=3&t=189 We're looking forward to hearing from you, Mac users might be interested in your setup. EDIT: see also this article http://www.niteoweb.com/blog/openvpn-over-ssh that is not completely related to your case but that can anyway be useful. Kind regards

Hello! Thanks for your nice words. We are not aware of any IP geolocalization service which detects our UK server exit-IP address as located in Germany... can you tell us what it is? Kind regards

Hello! Sure, it all depends on what you want to achieve. We were asked how to block a specific program and we answered accordingly. About trojans, generally it does not make a big difference if they can get out through the tunnel or not, a VPN will not protect you against trojans which send out data without your knowledge (see also Terms of Service, point 1). Chrome must be a "trusted application" in Comodo in order to be able to send and receive data. As usual, you can define further customized rules for any program, including Chrome. Please do not hesitate to contact us for any further information or support. Kind regards

Hello! Advanced options might appear only when you "Apply settings", see the DD-WRT wiki here: http://www.dd-wrt.com/wiki/index.php/OpenVPN#Enable_OpenVPN_in_the_Router According to DD-WRT developers and community, all the DD-WRT web GUI interface with firmware withOpenVPN flavor have the option to pick encryption type. We can't confirm that, since we don't have all the routers in the world, but it appears strange that such a lack would have gone unnoticed. Please keep us posted. Kind regards

Hello! Please note that you should block outgoing packets NOT in the range 10.4.0.0->10.9.255.255. If you blocked outgoing packets in that range, it was normal that uTorrent could not work with VPN connection. If you wish to block incoming packets not coming from our VPN server, just block anything to your Ethernet or WiFi interface not coming from Air server entry-IP address (also note that entry-IP and exit-IP are different; you can find the entry-IP with our configuration generator or with the Air client). Finally, we strongly recommend NOT to use any Symantec/Norton product on Windows systems: http://www.matousec.com/projects/proactive-security-challenge-64/results.php not even on 32-bit Windows system: http://www.matousec.com/projects/proactive-security-challenge/results.php#products-ratings Kind regards

Hello! Do you mean Comodo? If so, the rules are identical with any Comodo version of the last year. The screenshot is taken from Comodo Internet Security Premium 5.10.228257.2253, free version (it should be up to date). Kind regards

Hello! We are confident that the following thread will help you. We would anyway recommend that you replace Windows 7 firewall with Comodo Firewall (free edition is just fine). https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Please do not hesitate to contact us for any further information. Kind regards

Hello! Yes, we confirm that our servers push routes so that ALL the traffic will go in the encrypted tunnel. About your Usenet provider, using the VPN is useful if you wish to hide to that provider your real IP address, just in case... Instead of refusing the push (which might make your OpenVPN client uneasy), you could rewrite the routing table after the connection, or you could rewrite your OpenVPN configuration file. As usual, proceed with caution. Any mistake can destroy your anonymity layer. Some ideas: http://dltj.org/article/openvpn-split-routing/ EDIT: This thread looks better http://forums.openvpn.net/topic8229.html Kind regards

Hello! You should decompress the folder (or navigate into it) and copy the 4 files you see inside. Paste & use them as the configuration, certificates and key for Tunnelblick, according to instructions. Please do not hesitate to contact us for any further information or support. Kind regards

Hello! In a few words, UDP is more efficient, but TCP is mandatory when you want to connect over an http or socks proxy. Also, TCP may be necessary if you find difficulties during the handshake. TCP implements full error correction, and this is at the same time a plus and a minus. Please refer to the FAQ for a more detailed comparison. https://airvpn.org/faq Kind regards

Hello! If there's no way with that firmware to tell OpenVPN to use AES-256-CBC, you should use a script to connect. We can't renounce to strong encryption. Please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1840&limit=6&limitstart=6&Itemid=142#1866 That is a specific setup for your model of router behind another router, and you can easily change it in order to make it suitable for your network. Kind regards

Hello! You will not get the same speed (please see the FAQ for details). We must be clear on this point: adding a VPN hop will unavoidably decrease performance. Since we pick servers on datacenters connected to tier1 providers, the performance decrease in most cases is a fair price to pay for a layer of anonymity and privacy. On the other hand, if your ISP caps certain protocols (for example p2p) you will get a better performance with a VPN on those protocols. We do not discriminate against any protocol and we do not monitor the connections, not even to determine protocols for technical reasons. The only exception to the purest Net Neutrality is the block of outbound port 25 that we are forced to perform to keep the service alive. You can connect as many devices as you wish through your DD-WRT router, you will need just one account that you can use directly on your router. See also https://airvpn.org/ddwrt Please do not hesitate to contact us for any further information. Kind regards

Hello! What are your router models? Are you using the latest DD-WRT firmware available for them? Kind regards

Hello! As far as we can see, that is correct (account "aboooor"). If you repute that your account should be on premium status for some subscription, please do not hesitate to contact us immediately. Kind regards

Hello! The VPN servers have been up and running without any problem (except Omicron for a problem in a Frankfurt datacenter). The frontend experienced severe problems due to another datacenter problem (unstable switches). Please see our messages in the forum. All the problems look resolved now, please do not hesitate to contact us for any further issue. Kind regards

Hello! Thank you, we're very pleased to know that our service meets your expectations and requirements. About mobile VPN, thanks to OpenVPN we already provide support for Android. Furthermore, although we do not provide support for a jailbreak, jailbroken iPhones and iPads can run OpenVPN too and are perfectly compatible with our service. Whether Apple will be allowed to continue its 'war' against free & open source software depends only on its customers. Kind regards

UPDATE: the problem has been fixed. Hello! We're sorry to inform you that due to a network outage in a datacenter in Frankfurt, Omicron is currently not reachable. You can follow the events here: http://leasewebnoc.com/status.php?i=770 We apologise for the inconvenience. Luckily our infrastructure is largely redundant so it will keep up with the guaranteed bandwidth with the other servers. We will keep you posted. Kind regards

Hello! If you find it difficult to connect with the Air client, please use OpenVPN directly. The issue is due to a major problem in a datacenter. If it will not be solved within a few hours by the provider, we will move our frontend away from it and solve the issue in any case. Kind regards

Hello! You can generate all the files you need with our configuration generator, menu "Member Area"->"Access without our client". The generator will prepare an archive according to your preferences and let you download it. Please do not hesitate to contact us for any further information or support. Kind regards