Staff

>>> Mon Sep 26 19:58:03 2011 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity) Hello! It seems there's a TLS negotiation problem. Can you please check that you have copied all the files in the air.zip archive inside your OpenVPN configuration directory? Can you please check your network connectivity - it might be that connections of that kind are disrupted by your ISP - please try a connection on port 80 TCP, or on port 53 TCP. Feel free to open a ticket if the problem is not solved on port 80 TCP and on port 53 TCP. Kind regards AirVPN admins

kimkat wrote: Hello! Download of the files is restricted to premium users, simply because files can't be generated if an account has no access to the VPN. So, just activate your account to premium status (either supporting us with a paying subscription or using a free trial period when available, contact us for this), and then proceed to our configuration generator. Kind regards AirVPN

ncwmail wrote: Hello! There is no difference in authorizations and configurations between the server.... Could you please send us the connection OpenVPN logs of some of the failed connections? They are located inside the OpenVPN logs directory. Kind regards AirVPN admins

An "HideMyAss" VPN service user identity has been compromised and as a consequence personal freedom of the customer is now at stake. http://arstechnica.com/tech-policy/news/2011/09/fbi-arrests-lulzsec-member-for-sony-pictures-hack.ars As a consequence, apparently to defend their activity by saying that they did nothing more than any other provider would have done, HideMyAss released a series of statements which are not correct. For example, they claimed that "all VPN providers keep logs. When there was a court order issued to them, they WILL release it". On top of that, they released on their website a communiqué which, in our opinion, is harmful to the professional reputation and to the the status of mere conduit of a service provider. For the aforementioned reasons, we would like to re-assure our users and our customers that nothing like that may happen with AirVPN, for a series of legislative (we are based in the EU, not in the USA, and we don't recognize USA jurisdiction, obviously) and above all technical reasons. When we built our infrastructure we had in mind access from people who live in freedom of expression extremely hostile areas, where identity disclosure can lead to critical threats to physical safety and to personal freedom. Therefore we have planned solutions designed to give higher security and stronger anonymity layers which can be used by anyone. These solutions have been designed so that you don't need to have "faith" in what we say (for example, when we say "we don't keep logs", how can you trust us if you're outside activists circles?), but to be inherently secure, regardless of what you think of us and regardless of which pressures we might receive from enforcement or criminal entities. The key is that we must NOT know who you are (on the other hand, EU law prohibits us to investigate privately about your personal data and real identity, or to monitor your communications). 1) If you don't wish to leave a trail payment, the most secure way is to buy an account via our authorized Bitcoin reseller bitcoincodes.com. We encourage you to use TOR when you buy an account there and use the BitCoin client via TOR, to protect the Bitcoin payment with a layer of anonymity (Bitcoin per se is not really anonymous for transactions). 2) For extremely critical data transfer (whistleblowers, reports on organized crimes, etc.) please consider to use AirVPN over Tor or Tor over AirVPN. A simple example: https://airvpn.org/index.php?option=com_content&view=article&id=64&Itemid=122 3) If/when you need to communicate with us, always use a secure and safe e-mail account which can't be used to reveal your identity. In this way you can buy an account via Bitcoin or LibertyReserve by directly asking to us. For some further information, you might be interested in reading this thread: https://airvpn.org/index.php?option=com_kunena&Itemid=55&func=view&catid=3&id=37 If you live in freedom of expression hostile areas and you can't afford the payment, you can obtain a free access. Feel free to contact us. Some free access coupons are usually available also from the Telecomix cluster (best way to reach them is through their IRC servers). Kind regards and datalove AirVPN

An "HideMyAss" VPN service user identity has been compromised and as a consequence personal freedom of the customer is now at stake. http://arstechnica.com/tech-policy/news/2011/09/fbi-arrests-lulzsec-member-for-sony-pictures-hack.ars As a consequence, apparently to defend their activity by saying that they did nothing more than what any other provider would have done, HideMyAss released a series of statements which are not correct. For example, they claimed that "all VPN providers keep logs. When there was a court order issued to them, they WILL release it". On top of that, they released on their website a communiqué which, in our opinion, is harmful to the professional reputation and to the the status of mere conduit of a service provider. For the aforementioned reasons, we would like to re-assure our users and our customers that nothing like that may happen with AirVPN, for a series of legislative (we are based in the EU, not in the USA, and we don't recognize USA jurisdiction, obviously) and above all technical reasons. When we built our infrastructure we had in mind access from people who live in freedom of expression extremely hostile areas, where identity disclosure can lead to critical threats to physical safety and to personal freedom. Therefore we have planned solutions designed to give higher security and stronger anonymity layers which can be used by anyone. These solutions have been designed so that you don't need to have "faith" in what we say (for example, when we say "we don't keep logs", how can you trust us if you're outside activists circles?), but to be inherently secure, regardless of what you think of us and regardless of which pressures we might receive from enforcement or criminal entities. The key is that we must NOT know who you are (on the other hand, EU law prohibits us to investigate privately about your personal data and real identity, or to monitor your communications). 1) If you don't wish to leave a trail payment, the most secure way is to buy a subscription via some cryptocurrency. We accept a wide variety of cryptocurrencies. 2) For extremely critical data transfer (whistleblowers, reports on organized crimes, etc.) please consider to use AirVPN over Tor, or Tor over AirVPN (on top of end-to-end encryption, of course). Please see https://airvpn.org/tor 3) If/when you need to communicate with us, always use a secure and safe e-mail account which can't be exploited to reveal your identity. For some further information, you might be interested in reading this post: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745 If you live in freedom of expression hostile areas and you can't afford the payment, you can obtain a free access. Feel free to contact us. Some free access coupons are usually available also from the Telecomix cluster (best way to reach them is through their IRC servers). Kind regards and datalove AirVPN

zombie1982 wrote: Hello! As you know from the exchanged e-mails the problem has been caused by PayPal and now it has been fixed. Thank you! Kind regards AirVPN admins

jengkoll wrote: Hello! Free premium membership is reserved to activists who work in freedom of expression hostile countries. Please see: https://airvpn.org/index.php?option=com_content&view=article&id=70&Itemid=132 Kind regards AirVPN admins

jengkoll wrote: Hello! Access to VPN servers is reserved to premium members. Have you picked a subscription plan? Please see: https://airvpn.org/index.php?option=com_content&view=article&id=70&Itemid=132 Kind regards AirVPN admins

Alpanna wrote: Hello! You can find everything you need here: http://bitcoin.org/ We also accept PayPal and Liberty Reserve. Do not hesitate to contact us for any further information. Kind regards AirVPN admins

We offer a referral program to anyone interested. If you wish to bring new customers to our VPN, ask for customized coupons and give them to the persons you invite. The coupons will let us track your successful invitations. A coupon is a short code which can be inserted before the checkout. For any used coupon you will get 15% reward of the total payment. Your guests will be encouraged to use your coupons because they will give them a 10% discount on any subscription plan. Do not hesitate to contact us for any further detail and/or to join the program. EDIT: this topic is outdated. Please read https://airvpn.org/topic/12636-faq-referrals/ Kind regards AirVPN admins

AIRVPN DOES NOT RECOGNIZE ANYMORE VERISIGN, AFILIAS AND ICANN AUTHORITY. OUR COMMITMENT AGAINST UNITED STATES OF AMERICA UNFAIR AND ILLEGAL DOMAIN NAMES SEIZURES. The United States of America authorities have been performing domain names seizures since the end of 2010. The seizures have been performed against perfectly legal web-sites and/or against web-sites outside US jurisdiction. Administrators of some of those web-sites had been previously acquitted of any charge by courts in the European Union. The domain name seizures affect the world wide web in its entirety since they are performed bypassing the original registrar and forcing VeriSign and Afilias (american companies which administer TLDs like .org, .net, .info and .com) to transfer the domain name to USA authorities property. No proper judicial overview is guaranteed during the seizure. Given all of the above, we repute that these acts: - are a violation of EU citizens fundamental rights, as enshrined in the European Convention on Human Rights; - are an attack against the Internet infrastructure and the cyberspace; - are a strong hint which shows that decision capacities of USA Department of Justice and ICE are severely impaired; and therefore from now on AirVPN does not recognize VeriSign, Afilias and/or ICANN authority over domain names. AirVPN refuses to resolve "seized" domain names to the IP address designated by USA authorities, allowing normal access to the original servers' websites / legitimate Ip addresses. In order to fulfil the objective, we have put in place an experimental service which is already working fine. If you find anomalies, please let us know, the system will surely improve in time. Kind regards AirVPN admins

We're glad to inform you that you can subscribe to AirVPN via http://bitcoincodes.com too. We are glad and honoured that Bitcoincodes picked AirVPN. They are authorized resellers and are now offering really low prices in BTC for our VPN premium memberships. Thanks to Bitcoincodes, you can now literally leave absolutely NO personal information tied to your VPN account! This is a very important step to let you have a strong and real anonymity on the Internet. Kind regards AirVPN admins

moh.econo wrote: Hello! No, we don't, sorry. We accept: - PayPal - Bitcoin - Liberty Reserve Furthermore, we will accept once again AlertPay as soon as they will allow once again withdrawals to credit cards. Kind regards AirVPN admins

zombie1982 wrote: Hello! Everything is encrypted from our servers to your computer (when you're connected to a VPN server). Transfers from FTP server and our server are not encrypted, just like with any other not encrypted transfer (http etc.). Anyway the FTP server will see the IP address of our server, not yours, obviously. Your ISP (or anyone wiretapping your communications) will see ONLY encrypted traffic, so they won't even be able to discern which protocol you're using. Moreover, they can't see any content, not even with Deep Packet Inspection. Kind regards AirVPN admins

InTh3Dark wrote: Thank you for your very nice words! We are glad to offer an high-quality service which meets your requirements and expectations. About your question: you will NOT lose your remaining days, you will just add 365 days to the expiration date of your account. For any further information, do not hesitate to contact us again. Kind regards AirVPN admins

Hello! We now offer a -10% on 1 year premium subscriptions for a limited time. Coupon code MDLHZT. How to use the coupon to save 10%: - Go to "Payment plans" and select "1 year membership" - Before the checkout, insert the coupon code MDLHZT (all uppercase) and click "APPLY". You will pay only 48.60 EUR for a full year membership (that is 4.05 EUR per month, a price without competition on guaranteed allocated bandwidth VPNs). A similar discount is available for Bitcoin payments; please contact us to receive the latest price in BTC. Happy anonymous surfing! Kind regards AriVPN admins

mrcuttle wrote: Hello! You should subscribe to one of our plans. Have a look at them by selecting "Member"-->"Payment plans". Liberty Reserve and Bitcoin are welcome, just contact us. It would seem that our website is not reachable from your ISP or your country, can you give us more info (in private)? Kind regards AirVPN admins

aliboy wrote: Hello! Sure! Feel free to contact us in private (menu \"Contact us\") and ask for it. Kind regards AirVPN admins

Hello! You don\'t need to register again. The message \"no modes available\" means that you have no access to the VPN servers. Access is reserved to premium members and we have now checked that your account is not on premium status (at least the account name visibile on this forum). Please select \"Member\"-->\"Payment Plans\" to see our plans for premium members. If there\'s some mistake or you have different accounts please contact us again. Kind regards AirVPN admins

Hello! It seems that your OpenVPN client did not load configuration and certificate files. Did you copy in the right directory all the files inside air.zip? You can generate and download the archive with all the files you need once you have a premium subscription, just log in the website and select \"Member\"-->\"Access without our client\". Pick your favourite port and server and the system will prepare the correct air.zip for you. Always use an https connection when you download air.zip. https://airvpn.org Kind regards AirVPN admins

Altair is now online. Thank you for your patience. Kind regards AirVPN admins

Hello! For regular maintenance the server Altair (Netherlands) might be put offline during Jun, 30th 2011, from 8 AM (GMT+2). We'll try to keep the downtime as low as possibile. If you can't connect to Altair during the day, please use the other servers. Thank you for your understanding. Kind regards AirVPN admins

saadss wrote: Hello and thank you for your inquiry. 1) No. 2) We're sorry, we don't accept direct credit cards payments. Kind regards AirVPN admins

saadss wrote: Hello! We don't accept direct payments with credit cards. Anyway, all major credit cards are accepted by PayPal and AlertPay (please note that we momentarily don't accept AlertPay payments as long as they don't allow fund withdrawals to credit and debit cards; their customer service told us they are going to solve the issue very soon). We also accept Bitcoin and Liberty Reserve. Kind regards AirVPN admins

Hello! Test AirVPN for free for the weekend, code TWTA. Please activate your account with the following steps: - log in the website - select "Payment Plans" and pick "4 days membership" - before the checkout, insert the code TWTA (all uppercase) and click "APPLY" - your account will be immediately activated to premium status After that, proceed to select your favourite server and port either with our client or with our configuration generator. Do not hesitate to contact us for any further information. Kind regards AirVPN admins [uPDATE 22 Jun 2011: number of available test accounts is currently out of stock]