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Hello! Try to restart the network-manager. If the problem is not solved, re-install certificates and key (just re-download them from our configuration generator, decompress and paste them). If the above does not solve the issue, what happens if you try a connection directly with OpenVPN? Kind regards

Hello! Yes, you need to forward port 4553 for optimal performance. It is also necessary if you want to do initial seeding. From the screenshot, it is visible that uTorrent uses a SOCKS proxy. Please be aware that according to proxy features, you might not have port forwarding anymore. Kind regards

Hello! Please do not forward port 4553 on your router. Also disable UPnP on uTorrent, you don't need it since it must listen to port 4553 only. Read jessez message, he is right. Finally, consider to prevent leaks in case of accidental VPN disconnection (the following instructions will also fix your DNS leak): https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Kind regards

Hello! Tunnelblick can't find the user certificate. Please make sure that it is in the correct directory, together with the ca.crt, user.key and air.ovpn files. Please see here: https://airvpn.org/macosx Kind regards

Hello! Your local proxy is refusing connections on port 9050. Please make sure that it is running and accepting connections on port 9050. Also, check whether the proxy type matches the proxy type you selected (OpenVPN supports both http and SOCKS proxies). You might try a connection without your proxy as well. Kind regards

Hello! The minimum bandwidth is guaranteed in the worst case scenario. Currently we have preferred to have bw redundancy than limiting number of connections to the servers. Of course, should all the clients decide to connect at the same time to the same server, that server would no more be able to provide at least 4 Mbit/s per client, and we would be compelled to limit the number of clients that can connect to each server. Our commitment is meant to guarantee a minimum bw allocation on the global infrastructure, not on each single server (which would be theoretically impossible). However, even that extreme case would not imply that we failed our commitment , since there would always be at least a server with a minimum of 8 Mbit/s free. In reality, thanks to our growing customer base, we have been able to go beyond our commitment, since we have now enough servers to provide more than the allocated guaranteed bandwidth (see the previous message). Please do not hesitate to contact us for any further information. Kind regards

In your FAQ under the "More" section, it states: "Speed may vary according to several conditions which are intrinsic to how the Internet works. We guarantee on our servers, switches and lines an allocated minimum bandwidth of 4 Mbit/s per account (worst case scenario), while the upper limit is 500 Mbit/s on 1 Gbit/s servers." That is what I was referring to when I asked about speeds. I guess my real question is, how often on average will we have a higher bandwidth than 4Mbps down? (Just a ballpark estimate: almost never, sometimes, frequently, etc.) Hello! As you can see, we write about minimum allocated bandwidth, not speed. So, if the question refers to speed, it's not possible to answer. Currently our servers "constellation" is largely oversized. We have a 24/7 bandwidth availability of more than 650 Mbit/s on 6 servers (Tauri, Delphini, Castor, Vega, Sirius, Draconis). Furthermore, availability of 900 Mbit/s on at least 1 server between them covers the most part of any given 24 hrs period. Using high bandwidth may require a little attention when choosing the server to connect to, anyway it's very easy, see for example our real time monitor: https://airvpn.org/status A last consideration: a client which uses x bandwidth will use x*2 bandwidth on the server. So the maximum theoretical, ideal bandwidth you can expect on a 1 Gbit/s server which is completely unused is 500 Mbit/s, while on 100 Mbit/s servers it is 50 Mbit/s, except for bursts up to 200 Mbit/s which our providers allow for short periods. On the servers monitor you can see which servers have 1 Gbit/s or 100 Mbit/s dedicated ports. Please do not hesitate to contact us for any further information. Kind regards

Hello! You need to configure your Tomato router in order to prevent leaks in case of accidental VPN disconnection. If you wish to use Comodo, you will have to connect your PC directly, not the router. You can see here how to set iptables rules: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2377&Itemid=142#2377 Kind regards

Hello! Thank you for your inquiry. Yes, you can pay with USD. PayPal will convert automatically, while Liberty Reserve USD are calculated from EUR prices with Yahoo! Currency Converter. Bitcoins of course are the same all over the world. We don't state that. We state that the minimum allocated bandwidth for each customer is 4 Mbit/s up+down. About your curiosity, the only way to say for sure is to try the service. No. Of course. Please read the Terms of Service, available at the bottom of our web pages. Please do not hesitate to contact us for any further information or support. Kind regards

Hello! Due to maintenance work in the datacenter, Leonis is temporarily unavailable. You will see it available again as soon as the issue is resolved. If you need a NL server, please use either Castor (1 Gbit/s), Lyra (100 Mbit/s) or Orionis (100 Mbit/s). Kind regards UPDATE: a router replacement in Leonis switch was successful. Leonis is now fully operational.

Hello! There are no time limits on VPN connections. The negative session time counter looks like a bug, are you using the latest version of the client (1.7)? Kind regards

Hello! Draconis is up again. Kind regards

Hello! Draconis is currently undergoing a switch upgrade. Currently we have not been provided with an estimated time. We will keep you informed. Kind regards

Hello! A few hours ago Draconis (Sweden) stopped responding. It responds only to pings. SSH and any other access are down. We are investigating the issue. We warned the datacenter support just a few minutes after the "sudden down". We are still waiting for a reply from the datacenter technicians. We will keep you informed. Kind regards

Hello! That's correct: with AirVPN over proxy, you will be visible on the Internet with the exit-IP address of the server you're connected to. For your purpose, just do not connect Air over proxy, use the proxy with a properly configured application after you have connected to Air with proxy "None". Kind regards

@xdroid The logs look ok. Please check whether you have forced external DNS on your Windows network setup. Make sure that Windows accept DHCP-pushed DNS for the TAP-Win32 adapter (Windows does not have the concept of global DNS, it can use a DNS for each network card). If necessary, try to force Air DNS as primary DNS. We're looking forward to hearing from you. Kind regards

Hello! Just use the directive log-append or log to generate a log wherever you wish when you launch OpenVPN (or put that directive in the configuration file). For example: log-append /var/log/openvpnair.log Add that line in the configuration file. Anyway, we would like to see the logs under Windows 7, because you wrote that you have no problems in your Linux box, but you do have DNS issues under Windows 7. Kind regards

Hello! Can you please send us the logs of the failed connections (not the successful ones from Linux)? Also, can you please check whether you can ping our DNS IP address (see here https://airvpn.org/specs) or not from Windows 7 while connected? We're looking forward to hearing from you. Kind regards

Hello! Please read here and remember to proceed with caution: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1914&Itemid=142 Kind regards

Hello! Thanks for keeping us informed. The settings look just fine, probably you don't need any further fine-tuning. Kind regards

Hello! So far so good. Of course the service behind the VPN server must be running and listening to the correct port in order to respond. Can you please try another torrent client (e.g. Transmission)? Can you please clarify "KTorrent is still not happy"? Kind regards

Hello! Please note that 95.211.98.154 is not the entry-IP address of Tauri. The above error is usually caused by a firewall blocking openvpn.exe. Can you please check? Also, please generate the configuration for Tauri, and make sure to paste all the 4 files into the OpenVPN configuration directory (only needed when you use OpenVPN). In a standard Windows installations it is: C:\Program Files (x86)\OpenVPN\config (for 64 bit systems) or C:\Program Files\OpenVPN\config (for 32 bit systems). We're looking forward to hearing from you. Kind regards

Hello! Thank you for your purchase. Your account expiration date was correct but there was a problem in the display of the data on your panel. We have fixed it, let us know whether it's all right now. One month is a solar month plus one tolerance day to avoid sudden disconnections. Please note that the tolerance day is not displayed in the expiration days count. Kind regards

Hello! We are also suggesting that even though there's no IP leak, CBS has some further control which is not based on IP geolocation. Keep in mind that we are just speculating because we confirm that we are totally unable to reproduce the behavior, but considering that the two customers who are facing this problem can access Hulu and Netflix, we strongly suspect that it's caused by something not related to IP geolocation. @mogli At this step, if you can't manage to solve the problem it would be interesting to test your configuration, at your convenience please feel free to contact us with the "Contact us" form in the "Support" menu if you prefer not to discuss it in a public forum. Kind regards